Redfoot Shoes

My first ever Google review but had to in order to make others aware of how poor the service has been. Order 72036 placed 10/12/20 for a Christmas present. Received a text on 11/12 saying they'd be dispatched week commencing 14/12 "in time for Xmas". I emailed, 18/12 and 22/12 to chase, and 28/12 to cancel order. No response to any email, and phone lines not connecting calls or allow messages to be left. 4/1/21 I get an email to say my item has been shipped, so now I have to go to the cost and inconvenience to return to item for a refund, less the postage cost to ship to me. Port closures may be out of your control, but reading and responding to emails really aren't. Edit - less than 2 hours to respond to this, yet no email response from over 2 weeks ago. Also, don't believe the emails were sent with updates as I, without doubt, did not receive any communication. As mentioned, port closures have zero impact on replying to emails. I'm not spending my time leading up to Christmas checking the social media of everyone I've bought from in case they think that's a reasonable way to deal with customer issues. Delivery won't be accepted as I expect a full refund.