"Got there in the end" is the tone of this review....

"Got there in the end" is the tone of this review.

Initially purchased on 10th Dec 2020, items were in stock according to the website and described as dispatched same day if bought before 10am (all good!) Until i didn't get a dispatch email. I chased them via email 14th Dec, again on 17th Dec. I checked the website after also getting no response on their social media (--this is clearly outsourced to a media company as they delete any query or negative comments or don't respond to DM's--) web page had been updated to "shipping 23rd - preorder"... not the thing you want to see after getting no response and paying for goods under the impression a company could fulfil an order in ample time before Christmas. I finally got an email back on the 19th advising their stock was stuck at customs in the container. FAIR ENOUGH! I have worked in a business where this has happened and understand.. but to not send a blanket email out to everyone and prevent probably thousands of angry customers? It's really not that hard. The website was updated - and we should have been as well. *I even had people messaging me on social media asking if i had heard* - to which at this point i could suggest their order might have been stuck on a container with mine. They were grateful as had not heard and this was closer to Christmas. I wouldn't purchase from again just due to the lack of communication & customer service. NOTE: the product is great and as described, just a month late.