After placing an order on the 5th December I conta...

After placing an order on the 5th December I contacted the company via Facebook. The first message they responded to me saying there was a delay with the shipment container and would I like to wait or have a refund. I replied asking when are they likely to ship and they blocked me!
I wasn't rude in the slightest and was purely enquiring as initially I wanted to go ahead with the order and I know these things can happen.
I read previously on their Facebook this happening to another customer so its clearly something they do on the regular.
So I emailed them about 4 days ago only to hear NOTHING. Absolutely appalled by their unprofessional manner.
Do not buy anything with this company for if you come across any issues you will not get a response or be treated correctly. I still haven't received a refund and can only hope that I will.
Disgraceful company.