Don't waste your money absoloutely shocking custom...

Don't waste your money absoloutely shocking customer service. My wife ordered some sheepskin slippers for an xmas present on 10/12/20 ORDER#71987. Its now 11/01/21 and haven't received a thing, no slippers, no message, no email. We emailed them on 21/12/20 to tell them we hadn't received anything and didn't get an answer. We have been calling the number on google and don't get an answer. I have just sent an email from my address hoping to get some kind of reply, to receive an automated email telling me to wait 2 days for an answer and all the things they won't/don't do..... They obviously have plenty of experience in customer complaints and returns/refunds to need all this inplace and nothing else.