Red Lion Hotels Review

It has a very hipster feel in the lobby and restaurant area. It seems that those areas are recently updated while the rooms and hallways are older. They don't use a standard check-in counter very much. They use a desk in the lobby area that anywhere from 1-3 workers stand/hover around and the workers check you in with a tablet they carry in a satchel. It's hard to tell who the workers are because their attire is just slightly dressed up street clothes. The same goes for the workers in the restaurant however they're all in the same street clothes. The bed and pillows were comfortable even though the pillows are a little on the thick/high side.

This is a very hip little hotel. It's right downtown in the heart of everything. So that part was really great. The continental breakfast was better than most. The beds were pretty comfortable and the pillows were just fine. And, the bar is cool.

The bad parts were that it sits right next to an active train track, loud rumbling at different times throughout the day and night. You need to request a coffee pot if you want one in your room and make sure they bring you cups... So the first morning I didn't have coffee without leaving the room first. The second morning I had a coffee maker in the room, but no cups to drink out of. They have a shower extension pipe with a handheld shower attached to it. I am 5 foot 10 and I had to reach on my tippy-toes to get the handheld down. So if you're 7 feet tall you are going to love love love this shower. If you are shorter than me you're probably not going to like it. Now I had family staying in one of the other rooms and their shower wasn't as tall as mine although it was still very adequately tall. As tall people we appreciate that for sure, but in my room, it was kind of ridiculous.

Last, but not least, was the parking. They have a very small parking lot on site. When we got there it was completely full and we had to park in the Overflow parking lot, which happens to be a block-and-a-half away at their other hotel location. Not very convenient at all. I chose the Ruby over the Ruby 2 because of the cool little bar, although it was cheaper to stay at the Ruby 2. If I had to do it over again I would choose to stay at the Ruby 2 and have similar rooms but a plethora of parking. I'd walk them block-and-a-half to the bar if I wanted to go there.
Overall, it's a decent, fun looking old-school hotel that was converted. It did the job for the most part.

Nice pool
OK rooms

The elevator by our room was odd, it said service elevator inside, it didn't say anything on the outside that it was for employees only. also it didn't go all the way to the bottom floor so we had to take the stairs to the last floor. Otherwise our room was comfy and clean..

Great food, atmosphere and the Band Eclectic Approach was great. Service was goo, although Friday night is busy, so service was ok.

This location seemed a little smaller than expected but the staff and setting are great. The interior has a nice hip vibe to it. The exterior is plain in the front but the back side of the building has extremely easy access to trails along the river. The bar/restaurant is wonderful as well.

It's called, Centennial hotel now and it is AWESOME!!! Love my room, so clean, upscale and comfortable!!!

No help. Charged extra for everything, even the coffee in the room! Room not very clean & small. Bed was horrible. Only really good spot was the pool...big & deep. Not worth the cost.

While the locations for the conference panels were somewhat difficult to find, the staff were extremely helpful.

Great service, clean, and nice restaurant and bar area

We have stayed here the last 3 years and it has been great.....this last stay, this past week, was by far the worst time we have ever had anywhere. I am so disappointed. We even checked out 3 days early and moved to a different hotel. The worst customer service by far.....the only nice person that helped try to make things right was named Casey, thank you Casey. Have even left the manager and GM a couple voicemails and still have not heard back 5 days later. I will not recommmend this place to anyone again and we will not be back. Also just to put the cherry on top of our bad stay....we did not get checked into our room until after 530 welll after normal check in....to be told they were fully booked so getting rooms ready took longer.....we go up to our room and to what do we see.... a MAID sitting in a window by the elevator, not cleaning rooms but watching a wedding on their property and she was LIVE STREAMING it on FB....which I bet she did NOT have any permission to do so.

Overall a good stay, close to the riverfront park and entertainment. The hotel was under construction and the lit outside pool with slide closed early every night. The floors in our room were sticky when we got there and we had difficulty getting enough towels for our stay.

Location was amazing. Right on the river, very pretty area and you can run right from the hotel starting immediately on running/biking trails. My room was clean but not sound proof. I could here people taking and walking by outside and in the hallway. Also there was a baby crying that I could hear maybe in the room next door. If you are sensitive to sounds this is not the place, is otherwise was great. Shuttle for the airport and Sacred heart were great.

This place has changed owners and is not as good as it used to be the location is the bomb though.

We're told we would have 2nd floor and handicap easy room when booking-didn't happen. No coffee maker in the room, you have to go downstairs, 5 flights down and large walk for person having mobility issues. No room service for food, no phone books or information about any food or needed local info in rooms, no complimentary or food vouchers for continental breakfast in the morning. I would rate at a 1 but the staff was friendly and room was clean, cleaning staff are awesome. Wouldn't stay here again. Did have good view of river from our room.

Housekeeping was not great. Loud parties for 2 nights in ballroom on floor above our room. Tried calling customer service, phone was never answered.

Only visited the bar otherwise good drinks and food

We stayed here for my son's graduation from Eastern Washington they are a pet friendly establishment With a nice Courtyard and pool area fantastic views of the river Live entertainment The restaurant had fantastic food the bartender was Good at his job The only problem I had with my stay was the room could have been a little cleaner

Some of the staff there didn't seem friendly for our group there wasnt a coffe pot or maker in room and coffee was horrible in cafe any other red lion hotel I have stayed in never charged me for parking or charged me to have a complimentary breakfast

Nothing to write home about. Although their staff has been better than the inn by the river.

Extremely kid/family friendly! Great pool. Nice Riverside setting. Don't expect a quiet get away!

Other than construction, which should be finished soon, this hotel is lovely. The rooms are fabulous. The views are nice and the front desk clerks are the best in the industry. Rates are in the high moderate range, boosted by all the taxes. If you go through a link such as Hotels. com, the hotel tracks on an extra $10, which takes a room up to almost $200. There is a Starbucks in the lobby so a pastry and latte in the morning is convenient. The location is perfect. Millennials will be especially happy with the decor and modern feel. I will go back!

The room was awesome except for our sheets were dirty. We told them about it and they brought us new sheets and gave us 2 vouchers for $25 for that. Great! First day ordered a burger $15 and it took over an hour to get it. Went to dinner the next day to redeem the vouchers and took another hour, brought my husband food which was luke warm and didn't bring me mine for another 20 min. When asked for a manger she said she was sorry and they lost my order. Appreciated the honesty. Again our food was on them. The waitresses and waiters ignored us for 40 min with not one single question of how we are doing on both dinners. Terrible customer service. But the hotel is beautiful and our room was nice and clean.

I've stayed here each time I've come to Spokane for conventions, conferences or professional development. Its a very relaxing and inviting atmosphere. Comfortable beds, good food and good banquet services. I would recommend this place anytime to anyone. Its location is ideal. You are within walking distance of Riverside Park, the Spokane Convention Center and a lot of restaurants. There is the Riverfront path next to the River and its gray foe a stroll, walk, nog or bike ride.

Gorgeous hotel. Impeccable service! Love the Living Stage Events!:

We were attending a business conference. RL is a wonderful host for large events, great service, comfortable and quiet room as well as great Annemarie while we were away from home. Easy walk to mall and restaurants.

Dirty, terrible service, undependable shuttle service, tiny rooms, no soap or shampoo. Here's my toilet! Very inviting!

The hotel is in a great location if you are attending an event at the Spokane Arena. The lobby was nice and updated. The bar was nice and had a good selection of craft beers. The room I stayed in was outdated and in need of a renovation.

Attended for a conference and everything was being remodeled.

Hotel is now the Centennial and is under construction. Bar service is slow.

is good except rooms are tiny and no snack machines

Website said hottub access. No hot tub. The hotel knew we were going to the concert but didn't tell us anything about shuttling. So we walked. Hidden fees weren't made known to us until THE NEXT MORNING. Definitely did not enjoy this hotel. Cheaper hotels treat you way better than this place.

Good location with unexpected beautiful view of the river

Very courteous and helpful staff, love the check-in system.

Front desk clerk rude. Kept rolling her eyes. Stood in line for 20 minutes. The only reason I stay here is my company pays for it.

Such a relief to be greeted by a well dressed young man that was polite, professional, free of facial stud piercings and knowledgeable to Spokane's recreation sites, restaurants, pub's as well as surrounding areas to visit.
Red Lion has a special asset at their River Inn location!

We havea a great fourth of July history at this hotel pool. A Spokane staple.

Room was dirty they called out room 4 times between 6am to 620 am because our room is normal a flight room. Will not return.

Really nice rooms and hotel. Good atmosphere for drinks and food

Overall, the service was great and the food was excellent---BUT, if you're deciding factor is whether or not there is a hot tub, THERE IS NO HOT TUB!

Great hotel. Food and beverage services needs improvement.

Conference room was a good temp and the coffee was refilled promptly.

Super rad lobby!! Fast, easy check-in. My room was on the top floor facing the pool, the view was sic!! Clean room, soft bed. Lobby was cool AF! Can't stress that enough.

The restaurant. The restaurant was slow as molasses. It took me over an hour to get my food. I was by myself and I only ordered one thing. Each drink I order took about 20 plus minutes to receive the food was good but when I went to get my bill they had kept the change from my cash. It was only about a dollar something, but why would you assume that I don't want my change. Maybe I wanted those quarters. Quarters are very useful. The service was pretty business like and bland. The bartender was busy talking to his friends instead of fixing drinks. This was 6/14/17 around 6pm. Dont eat here unless you have some hrs to WASTE.

The cool AF lobby has a stage. Bands play... Cool and all buuuuttt, not so nice for those close to the lobby who need to get up early. Luckily my room was down the building and i couldn't hear them once I closed my door.

Over all a good place. Too kool for skool, clean, friendly, soft.

Rooms are very affordable, but they're hit and miss in cleanliness. Still, great place to stay.

I did not go to room. I was there to say good bye to friend in navy.

Check in was confusing and not private. Some sort of convention going on so felt they should have handled that separate from general check in. Hallways were extremely loud 5:45am til 8am making sleep difficult to the point I had to open door and tell them to shut up.. woke up to our bill slid under the door, don't find this professional at all, have to pay 12$ parking fee to park in their parking lot. We also had breakfast complementary with our room, food was great, staff in there was GREAT, not so great to see it charged to our card, lady on phone was nice and as of right now we are suppose to be reimbursed, we shall see... Won't be back unless we have to. And no ventilation in bathrooms and poor lighting.

Hotel is nice, Rooms are ok, lobby is modern, food and restaurant personal are fantastic, you should try the dinner here

We had a drink at the bar and the service was great. We also enjoyed the tasteful redesign!

Great hotel near the Spokane arena. made it very easy to walk to a great concert!

The staff here is great, especially in the bar/restaurant area. Rooms are okay, try for a river view.

Recently changed hands so there was a little bit of disorganization, but the rooms are nice and great location.

We visited this hotel to inquire about booking a suite for our wedding night. They were so helpful and even let us tour several different suites. The location is amazing and we're looking forward to our stay.

The floors were dirty and the counters were sticky and the drain wouldnt drain. We was told one price and paid 30 dollars more for a dirty small room. My family will never stay here again

The hotel people are very nice.. But the rooms a/c sucked.. This was not during a super hot weekend and I could hardly sleep from how hot it was.. Then the beds are super hard and uncomfortable.. I would never stay at this location again unless I had too.. The 2 stars is for the employees and they are pet friendly..

WiFi horrible. You have to pay fee to get working WiFi. No amenities, such as coffee maker, shampoo..

This place is a joke. Dont stay here. They charge 12 dollars to park your car for the night also.

We definitely won't be coming back. Regardless of it being 'under new management' and 'construction' the service was horrible. We weren't given any information on Wifi, breakfast details, check out time at the time of us checking in. When we got to our room there was no welcome book with information on ANYTHING, the room lacked any and all comfort and ambiance. We didn't have an ice bucket and called down to get one brought up, we waited almost an hour, went down to the desk and was told 'it is en route.' We waiting another 45 minutes before we even got the ice bucket. The doors don't even close, you have to remember to slam it shut behind you or risk having your room a free for all for the other hotel guests. It smelt terrible. It was just a completely uncomfortable, disappointing stay. Although we did enjoy the bar area and the breakfast food. That was about all.

My family and I stayed here one night. The first room we were in was dirty, stained sheets, sunflower seeds and beads on the floor. So they moved us to a new room. This one had hair in the tub, a plastic tag clip from clothing behind the sink, and a subway sandwich in the fridge. Housekeeping needs to get it together. I requested a portable crib and was brought the dirtiest looking bag. I opened it up to find an equally grimy looking crib. I couldn t believe they would offer such a thing. This morning we noticed that the window in the room (804) is broken and cannot be closed. Which means that we slept in a room with an open window during a very poor air quality alert with two children in the room. Needless to say I am not impressed and will not be back.

Take a walk in the park behind the Red Lion hotel and it was so beautiful. The difficult thing was to park my car. There are a multitude of restaurants there as well as places to shop.

It was a reasonable visit. It definitely seems like they put work into their rebrand and we will look into any future stays there.

A bit dated, bit a great hotel and ex ellent, cordial and friendly staff. Great location!!

Attended a two-day business meeting in ballroom C. Nice facility, but needs better soundproofing in the movable wall between ballrooms. The hymn singing next door was distracting and interfered with our speakers.

Great Stay! Justin at the font desk was pleasant, friendly and very helpful at check in. The rooms were nicely renovated and clean. Beds were super comfy. Breakfast was good and I had good service from Yiuri and Tammie, even though they were super busy.

The gym is on the 7th floor and a decent size for a hotel. They have two benches, free weights up to 50#, various weighted medicine balls, several physio balls, and mats. 4 treadmills, a stair machine, a zero runner and Hoist dual series machines that will work the whole body.

Hotel is on the riverfront so there are so many beautiful areas to run. Will return again.

Will not stay here again. Took over an hour and a half to get checked in. Hotel blames priceline and then at the end of it all said it may have been a sync issue on the red Lion end. We were finally checked in at 10:30 PM for a 5 am flight. Great night in Spokane.

Rooms were freezing and trashed. They didn t clean the coffee pot food was gross

Had a wonderful time at the bridal expo. Very organized and easy to navigate. Lots of fun shows to see throughout the day.