TLC Management Review

I Am Having An Issue With The Property Management Of The Museum Walk Apartments As Well As TLC Management In General. Without Just Cause, I Am Being Penalized For Bringing To Their Attention Violations Going On Within Their Property, Which Disturbed My Peace And Mental Health And Caused Me Much Emotional Distress, As Well As Threatened My Safety And Livelihood, Only To Tell Me That I Was The Problem Because Of My Presentation Due To My Disability In The State Of Panic And Concern I Was In. The First Time I Brought The Issue Up To Them, Instead Of Resolve It, They Said My Lease Would Not Be Renewed, And Did Not Fix The Issue. The Next Time, I Had To Get Police Involved, But Was Testified Against, And The Management Took The Side Of The Violators Of Their Lease And Instead Told Me I Violated The Lease -- Albeit, That One Time. Then, Finally, Today, When I Sought Information About The Lease And Resolutions, I Was Greeted With Only Hostility And No Assistance, Then Also Given A 10-Day Eviction Notice. All In All, The Management Is Both Inconsiderate And Incompetent, And They Are Running A Very Shady Operation.

Tried to get an apartment in Hyde Park last week. First, they told me everything cleared except for my background. (My record is clean.) I disputed it and got an email back saying that I don't meet the income and credit requirements now? But at first, I did? Knowingly my credit score and my income from my company is way over the threshold they're asking for?

I called TLC and scheduled a tour of Plaisance Apartments on Thursday. The building manager, Norman, reached out to me later that day via e-mail and confirmed that a 4PM tour "works perfectly." Received an e-mail from Norman, the building manager, on the afternoon of Friday, the day after I scheduled and same the day that the tour was supposed to take place, informing me that the office was closing right at 4PM and asking if I wanted to reschedule the tour. He cancelled the tour on the day it was supposed to take place, despite confirming the day before that the 4PM time would work. I asked if the office always closes at 4PM on Friday. Turns out that the office closes at 6PM, and building manager just wanted to head out early that day -- even if that meant that my tour would be cancelled.

I e-mailed the building manager expressing my dissatisfaction with this situation, but did not receive an apology and there was no attempt to resolve the situation. HIGHLY unprofessional and this paints a PATHETIC image of management. If this is how prospective residents are treated, I won't be leasing with TLC.

Edit: Yes, Marrion is the name of the property manager I interacted with. In the review above, I incorrectly stated the name of the property manager as "Norman."

Was denied and they refused to refund my $345 move in fee. Edit: I contacted this number and than was yelled at by customer service for asking for what's mine. People apply here at your own risk I got robbed.

The owe me money and won t pick up my calls. They also removed property from my unit with out my permission, and have yet to reimburse me. Don t rent from this company and their fake positive reviews , which makes me embarrassed for them that covering issues up is more of a priority than solving them. The response on my last post was lip service, they are still ignoring me.

would give less stars if possible. Company overcharged my last rent payment and hangs up on me every time I call. Absolute scum bags. Terrible turn over with property managers. Do not live here. DO not waste your money. TLC--- feel free to give me a call if you're reading this.

I over payed rent before I moved out. I was guaranteed to be reimbursed the remainder after the pro rated amount. When COVID19 hit, I asked the stand-in building manager if I could have a little extra time to move out, she said yes. I called 4 times that same week and left messages to call me back so we can settle on a date. I never heard a response, and received a $500 bill for cleaning they had to do on the day of my originally scheduled move out. I had valuable things still in the apartment, have not seen any of my money, and cannot contact anyone to help me. DO NOT LIVE HERE. They stole items from me and never contacted me about any of it until it was time to bill me on false claims. The pics they sent as proof clearly show I was not fully moved out, since I was told by the interim building manager that it was no problem to have an extra week. No response, I can t get the name of that building manager, and I m being given an excuse of corporate staff working from home as a reason for not returning calls. No one in corporate is working at all if a call can t be returned, I ve called every department and left several messages. Not sure this pandemic is a time to be treating tenants who paid rent on time for 3 years like complete sh*t.

I am currently living here and NOT ONCE have I been able to contact higher management when I've had concerns. This is overpriced garbage. Spend your money with a company who cares. I regret ever moving here.

I love you guys. You are very professional when I call. When there are any issues they are taken care of right away.

Very poor company or management. If you don t know how to read a lease or thinking of trusting someone by signing one. This is definitely not a brand for that. These are looters. Every single thing they demand reckless amount of money and site managers are unaware or not present at the time of rent collections; regular business days and very unethical insults. Couple management people also threatened me. Watch out folks; There are tons of cheap property management companies coming up faster than ever before in Chicago.

Jack Seary was very unprofessional to me today 7-28-2020 and even went out of his way to slander my business under an alias. Be advised that many or all of the one star reviews here are earned and legit...

HERE IS THE CONVERSATION:
(Customer also mentioned on the call he would be in a hurry on his lunch break, wasn't understanding we had already made a few other appointments and couldn't take him, never got to mention that the car in question has been SOLD MONDAY EVENING)

On Tue, Jul 28, 2020 at 11:31 AM Jack Seary <jackseary@icloud.com> wrote:
I fully understand the importance of precautions regarding health and safety at this time. I am an essential service provider too, with a staff of 20. I insist on CDC guidelines being followed at all times in the workplace and in my home. I have no problem complying with your Covid 19 protocols but I do have a problem with you suggesting that I contacted you for a social call or an aimless test drive. I have done my internet research and I m interested in one specific car, not multiple showings. I am going to buy a pre-owned Mercedes by this weekend, but not before a test drive and a complete pre-purchase inspection of the vehicle. It doesn t seem that you can allow for that. I do not require financing as this will be a cash deal. You ve done yourself a disservice by eliminating me as your customer.

Jack,

Thank you for the response. Where I completely hear and understand your comments, it seems you only heard a fraction of ours.
Since you feel we have "eliminated" you as a client, I am unsure how to further help you...
We didn't discuss anything outside of you coming on a time that wasn't lunch break and basically finding a better time where we can complete a transaction and not be in a rush.

Here's how we're doing business these days: We make an appointment, you come see/drive the car, you buy it/ or move on (ALL ON THE SAME APPOINTMENT).
In the last 4 months we sold 133 cars, we did business just fine with this structure, sometimes it was a little difficult making appointments or getting people to keep them, but we had ZERO issues selling the cars...
We welcomed you, but with an appointment only, sorry it didn't work out. If you need you need us, feel free to make an appointment...

Thanks,
Jason Courtney
Dream Car Chicago

We got a 1-start review for keeping Dream Car Chicago and Our valued customers safe, this guy got a 1 star review because he is VERY RUDE and unprofessional.

I love TLC Management at Madison Park. They are so attentive, respectful, and professional. Kesha White, the Senior property manager, has been awesome. She s helped us throughout the whole process. Whatever I need, she s been eager to help with and it s been a wonderful experience so far. I enjoy the building, it s very lovely and has kind residents. The area is great for walking and shopping. Just a wonderful experience so far and I love it.

Worst apartment I've ever had. They will up charge for rent solely based off location (Hyde Park). I lived in Museum Walk Apartments for 3 years. The elevators would malfunction monthly. The building had multiple different types of bugs throughout the year. Brown water coming from sink faucets, old carpet, lead paint, bad lighting, no security on site, absolutely no upgrades to the building, packages being stole, washing machines always down or take your money ( vending machines too) and management changes quite often..... Hyde Park isn't what it used to be, definitely not worth it

Kai Clarke, a Property Manager at 2 Sisters and The Ella Apartments in Hyde Park, Chicago is truly an amazing and professional representation of TLC Management Company. From the first day we met, Kai was attentive to detail and took time out of her day to tour multiple Hyde Park buildings with me - ensuring me that TLC was perfect for me. Kai did not treat me like a sales opportunity for her - she treated me like a person, a human and that is why I chose TLC Management Company.
Throughout my application and leasing process a lot of changes were needed due to unforeseen circumstances on my part and Kai as well as the other Property Manager at Ella were very understanding and accommodating to my needs. Overall, TLC Property Managers are very personable and approachable - amazing qualities that this industry needs.
The Ella Apartments are gorgeous and I highly recommend them. Looking for an affordable studio or one bedroom that is warm, cozy and renovated? Definitely check out TLC. :)

I wanted to come in and rewrite my review from my previous experience I had. I was completely bothered by another managment company and it spilled over into this showing. I have nothing but good things to say about the attentiveness, patience, and diligence of Kai Clarke at the 2 sisters properties. After my initial debacle, she went above and beyond and made my next experience 10x better. TLC YOU HAVE a gem on your hand, she exceeded my expectations in helping me find what was right for me. She took her time explained my concerns and was very punctilious with the entire process. Kai, thank you so much for your time, generosity, and support. In helping me find my new home. The kind of service you provided is unfounded. People please take notes. I humbly appreciated this.

This place is perfect for you if you like unprofessional people, or, if you don't mind a cold apartment, or, if you don't mind the manager knocking on your door trying to give you a 5 day notice for non payment of rent, when you've payed it in full, on time, and two months later they put a late fee notice next to your door knob, (not under your door) saying you owe money, when you've paid in full, or having a property manager tell you they don't do walk threws with tenants when you have concerns, and issues, or, having a potentially dangerous, inoperable oven in your apartment for three weeks, they're HORRIBLE, you've been warned!!!!!

I will miss my large, open studio at Versailles. I was able to paint the walls. The hardwood floors were a lovely warm color and the cabinets gave a lot of great storage. I had a lovely view of sunsets & could see fireworks over White Sox stadium. The bathtub was nice and the water pressure solid; the hot water was dependable. It s a quiet building with kind residents. There s laundry and a package receiving system and the electronic entry system is convenient. Utilities are very reasonable.

It was evident early on that management communicates poorly: they promised that the apartment I was shown was identical to the one I d move into, but on move-in day, I found my unit was smaller with a different layout. The office closes at 6 p.m. weekdays, and they rarely return voicemails or emails, making them very hard to access if you work full-time. Announcements come out solely through paper fliers posted around the building or tucked into doors, even when they re about unexpected office closures or emergencies (ex. transformers blowing out or water outages). When the elevators were out once, we didn t know if they were back up til we got home. I had three building managers in 3 years: there is very high turnover.

You never knew in advance whether/when maintenance was coming to fix reported issues. Several times I would come home to find the problem fixed but my things thrown out of the way (ex. damp shower items left on my bed). Once my toilet was continuously flushing for days and loudly humming; after days with no response, I called the emergency hotline; an external plumber stopped the sound and said it would be an easy fix. But it took me checking in daily at the office, all as we had to flush the toilet manually with a bucket, before it was fixed. A hazardous puddle forms each year outside the laundry room and the gym machines are often out of service or dirty. Two years ago there was work done on the outside of the building dust leaked into my apartment, and the windows were never cleaned. There s no fan in the bathroom but when I reported water damage I was scolded about steam. Also, while I won t be specific, I had a few concerns about security while I lived there.

When I moved in, my radiator valve needed to be replaced, and so it was extremely hot, even when turned off. I was forced to open the windows to get relief all winter (even in freezing temps), as my apartment reached 80+ degrees, and I was miserable on warmer days in Nov/March. Year 1, my requests & emails about the issue were ignored; year 2, a fix was promised & they confirmed it needed a replaced valve, yet they delayed repeatedly until it was spring; it was finally fixed only in late fall 2018, only due to my desperation and continued pressure to get it fixed.

I was scheduled for move-out a month in advance & confirmed twice the building has strict rules about how you must move out. When I arrived on the day & time of my move, a Saturday at 9 a.m. (office hours are 9 5), the manager wasn t there. We waited for 20 min then started moving using the back door as instructed, though an alarm went off, not knowing what else to do. I waited for the manager til 10, with no sign. At 10:30 maintenance arrived to disable the alarm and yelled at me, insisting I should ve waited. I said he only showed up due to the alarm, my timing was set in advance, and that I was paying movers hourly so couldn t wait 90 min for people to show up. He then proceeded to yell at my movers which I found very inappropriate. When we left at 11:30 with the movers, I saw the manager in her office.

My rent was raised each year until it was exorbitant for a studio even in Hyde Park. That price, along with the heating and communication issues, made me unable and unwilling to stay in this building.

***DO NOT APPLY HERE!! WARNING****I was advised that I would be refunded the $345 admin if my app was denied. I applied for their Windsor Estates apartment 4/26/20. On 4/27/20 I was advised via email I was denied and a refund would be issued by corporate office. Called corporate office 4/28/20 to inquire on refund. Was advised that they show leasing agent entered request in the system, they issue out payments only on Fridays. She assure me payment would go out that Friday (5/1/20) and if I banked with a major bank I would see it in my account 24-72hrs since I used my debit card. It NEVERRRR CAME! On 5/2/20 I disputed it with my bank, bank reached out to them where someone advised them charge was valid and app states regardless or approval or denial app Windsor Estates advises they are entitled to the $345!!! WHAT?!! That s not what I was advised on multiple occasions. It is now 06/10/20 NEVER did I receive that refund, my bank won t honor the refund because of the above information regarding app Windsor Estates provided to my bank. I have since left messages on 06/04/20 and 06/08/20 and still have not heard back from anyone! This is so unethical and unprofessional business. Especially with families already struggling with the conditions of COVID and money being tight. Not to mention I still have to look for another place! But YOU still have $345 of my money. It isn t worth the hassle applying at any of their locations!! Honestly I just want what is mine, what I was told I would get back if denied, and I want someone to care about this as if it was their own money being held up. That s it that s all.

After a decade of living in the same apartment something has to give. I mean, 10 years in the same 800sq.ft. apartment. Time is sneaky, but I'm no gluten for punishment. Quite the contrary, I'm the type that let's you know what's wrong with your Marinara sauce and to the best fix it, I'm Mr. Picky. So shoot me.
Why the Wyndham Apartments?
Top notch management and staff is why. An on the spot property manager that listens, learns, empathizes, and works tirelessly to make sure your rental unit becomes your home. When we told Angela that we wanted a new place she found us a different apartment here at Wyndham. She understood that my physical limitations required "reasonable accommodations" so capitalizing on the sleepy winter season, they hurried a plan to keep me in my old unit while my new place was readied. Paul (BLDG engineer) made sure that the changes were " reasonable and accommodating" without violating any building standards. They all seem to care, and work with an impressive symmetry.
We love our new apartment and look forward to another decade at The Wyndham Apartments!

The TLC Management Company is a complete waste of time and unprofessional office. After waiting 30 minutes for someone to show up to my scheduled appointment for 2Sisters, no one in the office was able to tell me who was meeting me or if they were even on the way. When I asked to speak with a manager they could not transfer me hit gave me the number to a line that no one answered. If this is how they treat a potential resident that I can only age how they treat their current residents.

Horrible customer service and bad building maintenance.

Tammi, Dionne, Ed Crespo were all so horrible to work with. I only got a response after putting up a bad social media review.

There was a gas leak in my apartment that left me ill and they took no responsibility for it.

They also provided me an out of my apartment, but later went back on their word. Very dishonest and poor ethics.

I have the highest compliments for TLC Managment, especially Ms. Kaplan.
We had a few miscommunication issues with our local apartment offices, largely due to COVID and being overwhelmed. Ms. Kaplan at TLC Management was responsive, considerate, and extremely empathetic to the situations my fiance and I had while we were renters.
She went above and beyond several times to make sure we were taken care of and treated well.
I've been very impressed with TLC Management Company and would be happy to rent from them again (though we are working our way towards a home).