We're told we would have 2nd floor and handicap ea...

We're told we would have 2nd floor and handicap easy room when booking-didn't happen. No coffee maker in the room, you have to go downstairs, 5 flights down and large walk for person having mobility issues. No room service for food, no phone books or information about any food or needed local info in rooms, no complimentary or food vouchers for continental breakfast in the morning. I would rate at a 1 but the staff was friendly and room was clean, cleaning staff are awesome. Wouldn't stay here again. Did have good view of river from our room.