Reviews 479 Page 2 of 5
Filters:
Rating
Language
Sort:
Most recent

Garage door spring broke on Friday night 8:00pm, c...

Garage door spring broke on Friday night 8:00pm, called emergency number on door and in about an hour tech was there to repair. Josh had door fixed in less than an hour and was very good at explaining the maintenance for door. Price was not bad for emergency repair also. Would definitely recommend this company.

I was in a bind. I had just pulled my car into th...

I was in a bind. I had just pulled my car into the garage and let the door down when there was a loud crashing sound. Fortunately, it was just (JUST?) the spring on the garage door breaking. I called the company who installed the door a number of years ago and just got voicemail. Then I turned to the Better Business Bureau and found Ameriserv. They were fairly close to my location so I called and told them my sad tale. Josh arrived just a couple of hours later and fixed my door. I had him do some other maintenance on the other door and now both our garage doors are in tip-top shape. Never heard back from the first company I contacted. Next time there'll be no hesitation - I'll just call Ameriserve. Thank you Josh for your fast and professional repair work.

The spring broke on our garage door at 6:30 am as ...

The spring broke on our garage door at 6:30 am as I tried to leave to take my son to school. Couldn't get my car out of the garage. Called AmeriServ, they had someone here at 9am and had us up and running again in no time. They even replaced two brackets that Josh felt didn't look safe (at no charge). Professional, fast, efficient and friendly! I would highly recommend and will use them for any future issues.

Summary:

Summary:
Exceptional customer service, fast work, professional.

My garage door stopped working randomly despite it being under 13 years old and always having worked fine. I reached out to RCS and was greeted by a very polite woman. I explained to her the issue and she set me up with a technician within a reasonable timeframe.

Ryan arrived at my home at the scheduled appointment time and was extremely courteous and professional. He diagnosed the problem and offered me several solutions and different price points. He worked fast and efficiently, it was fixed within the hour! It s always awesome to receive customer service that is of a higher caliber. My #1 complaint with many companies is that the customer service isn t there. It s not that hard to be nice and professional and Ryan encompassed what it s truly means to give awesome customer service. My garage door now feels, sounds and works like it s BRAND NEW. I highly recommend RCS and if possible, have them set you up with Ryan.

Was so very pleased with the installation as well ...

Was so very pleased with the installation as well as the installer's.
We've had a lot of problems in the past with our garage and didn't want to repeat what we'd done. I started looking for a Garage Door Installer, and that's when I founded the flyer for AmeriServ, called, and that's what made me want to try, the friendly service I received on the phone and when they came out RIGHT AWAY with the attitude of "We're here to please you, our customer", that sealed the deal for me. And I can't forget the price was right!
Thank you Bob and Mickey for making things better for me and my family.

We Highly Recommend AmeriServ.

"Two Thumbs Up and A Tip Of The Hat To Ya"!!

RCS came right over and were very easy to work wit...

RCS came right over and were very easy to work with. The technician looked at the issue with our door and fixed it on a matter of minutes. Being new to the area it is great to see a company with such service. Definitely keeping with them for our door needs.

RCS was professional from beginning to the end. Ma...

RCS was professional from beginning to the end. Matt that did the install was punctual, fast, knowledgeable, and friendly. We will be using RCS in the future and highly recommend them to others.

RCS Garage Technician repaired my Garage Door with...

RCS Garage Technician repaired my Garage Door with such exemplary precision where I was so impressed that I would certainly recommend to others. Weather strip and rollers installed where it is more quite. Thank you RCS Garage. I give you a 5 star rating. The only thing I was leary of was cash up front for parts but everything turned out in an honest way. Thank you again!

Great service, no crap trying to cheat the money, ...

Great service, no crap trying to cheat the money, the other company gave me a quote of 3000, while Josh fixed it within 10 min and changed me double digits! Can't be more happier! Highly recommend!

Josh came out and serviced our garage doors today....

Josh came out and serviced our garage doors today. He was professional and polite, and was forthright in costs that would be involved. I also really appreciated how he explained everything he did, and taught me how to oil and properly maintain our doors going forward. He knew exactly what to do to repair one of our doors in two places. Will definitely hire RCS again in the future, especially if they ll send Josh!

Had a wonderful experience with RCS Garage Door. A...

Had a wonderful experience with RCS Garage Door. Accident happened, car hit the Garage door when it came back down. I had Matthew King show up, give me quick quote ($250.00 minimum) to fix/tune up and repair the damage of the Garage door. Extremely happy with the service and trusted all the advice given.

Personal Damage Report:
Dented/Smahed in the bottom of one of the panels
Bottom threshold fell off the garage door
Ended up loosing 2-3 wheels after the hit of the garage door

Quick Repair Report:
Bottom panel was pushed back out, honestly hard to even see the damage anymore.
Threshold was bolted back on the door, it's never going anywhere
The garage door itself is 1000% smoother then before the repair.

Interesting fact: Didn't know this company, Didn't know who to reach out to and honestly I don't regret my choice after the repair/payment was completed.

I will come back or advise anyone to use this company based on my personal experience.

Thank you!

RCS technician, Matt Carr , was outstanding. He w...

RCS technician, Matt Carr , was outstanding. He was professional, efficient and fast. I could not believe how much he accomplished in such a short time. I would highly recommend RCS for service and repairs.

Just had Matt stop by to replace my torsion conver...

Just had Matt stop by to replace my torsion conversion bar. He was on time, courteous and extremely knowledgeable about the service and products.
Would highly recommend this company and technician.

Best service call I have had in many years. The t...

Best service call I have had in many years. The technician was very knowledgeable and friendly. He found the problem with the opener system that other companies couldn't. He suggested alternative solutions that I could choose from including pricing. These guys service Home Depot customers and are really good.

Matt was my life saver! I moved into a new place w...

Matt was my life saver! I moved into a new place without a garage door opener and they came after hours for me to install. He was also very knowledgeable about the doors, reduced the noise by 80%, and was super friendly! I really appreciate you guys! Thank you!!!!

AmeriServ are wonderful to work with! Our garage d...

AmeriServ are wonderful to work with! Our garage door broke Thursday morning and that same day, after hours, they came and fixed it. Matt, our technician was extremely professional, knowledgeable and took care of the issue in a timely manner. Would definitely recommend them again. Thank you again Matt, you're a rockstar!

Bob & Mickey were absolutely the BEST!!! They arri...

Bob & Mickey were absolutely the BEST!!! They arrived quickly, were very professional and had my garage door fixed in no time.

They gave me a great price, along with a warranty. I will always call AmeriSer Garage Doors and Openers!

I recently had Jason from RCS to my house for an o...

I recently had Jason from RCS to my house for an opener issue. I was all ready to have the opener replaced as it s given me a bunch of problems over the years. Jason didn t have a replacement opener on his truck so an order was placed. When he returned a few days later he had been thinking about my opener and the issues it was giving me. Before installing the new one he wanted to put some more tension on the spring, which then fixed the problem. It s nice to know that there are honorable repair men out there. Jason could have easily got me to drop $600 on a new opener. When my old opener finally quits, you bet I ll be calling RCS for a replacement.

I had a great experience with this company they so...

I had a great experience with this company they sold me the part that I needed and although I was not happy with having to pay $100. The service was great and after I got the rail and chain mounted on my garage door, I was unfamiliar with how to adjust it. I gave them a call and they were swift to and help me without any hesitation.

Very professional and fixed our garage door quickl...

Very professional and fixed our garage door quickly. The spring was broken, so while to door still worked, it stopped partway almost every time it was used and made a horrible noise. They fixed it in about thirty minutes and lubricated the hinges and track so all you hear now is the motor. Very pleased with this company!

Matt King called ahead, came out and provided grea...

Matt King called ahead, came out and provided great service. He determined a full motor replacement wasn t required yet, and I appreciated the honesty. He then lived up the full door. Would definitely recommend this company.

I had an issue with a broken spring and AmeriServ ...

I had an issue with a broken spring and AmeriServ (who services these doors) was out within 2 hours working on my door. They went above and beyond and had friendly service to boot. Thanks Matt C. For the excellent service.

Fantastic service! Everyone was so helpful and pro...

Fantastic service! Everyone was so helpful and professional from the very first call! We purchased a new door and motor from them and the price was reasonable and we couldn't be more pleased! We will certainly recommend RCS to family and friends. Thanks guys!

Both Rian, in the main office, who help me pick ou...

Both Rian, in the main office, who help me pick out and settle on the top pane for our existing garage door that was being replaced with a pane with the Charleston 503 glass panes, to Steve, who came to our home to double check everything before the final order was placed, the process was perfect. Everything was exactly how I would have wanted it to go.

Josh & Matt replaced my cheap garage door rollers ...

Josh & Matt replaced my cheap garage door rollers with nylon ball bearing rollers. And, the rollers have a lifetime warranty! Then they went beyond and above by coming in my home office and taking of a squeaky office chair with their garage door lubricant.

Being fairly new to the area, I had no idea where ...

Being fairly new to the area, I had no idea where to go for garage door and opener work. Early in my search, I was fortunate to speak with Joe at Ameriserv. He was knowledgeable and professional, and asked pertinent questions. He also offered maintenance advice which I appreciated. It's pretty apparent that he knows what he's doing, and takes pride in it. Josh made a brief follow up visit. He arrived on time and was very efficient. Their pricing was actually better than expected. I highly recommend Ameriserv and intend to use them for any other garage door / opener work that I need.

My garage door completely froze on a Sunday lockin...

My garage door completely froze on a Sunday locking my car in home jail representing a clear crisis for any of us that have to work on Mondays. Fortunately Matt came to the rescue and freed my vehicle. He was professional, timely, and did a great job. I highly recommend.

I recently moved into a 30 year old house that I s...

I recently moved into a 30 year old house that I sarcastically refer to as the Money Pit. After having one of my garage doors slightly damaged during a septic repair, RCS came out to take a look. The technician was on time (a little early actually), friendly and professional. He took pity on my plight and got both of my garage doors stabilized and functional for a minimal cost. He then walked through the various options to replace both doors, generated a quote on the spot, but didn't pressure me at all to make a decision (he simply said "call us when you're ready"). Overall I'm very happy with RCS and when funds permit (and the Money Pit stops sucking my bank account dry), I fully intend to move forward with them on the replacements.

Matt C replaced our garage door opener after caref...

Matt C replaced our garage door opener after carefully testing the old one to see if the problem might be a minor fix. His recommendations and advice have been life-changing in terms of piece of mind and safety features. After the installation, Matt took the time to explain all the functionality and walk through the programming as well as make recommendations for a maintenance schedule for the door components. We are so pleased with the communication, responsiveness and work performed by RCS. Highly recommend!

My garage door had been giving me trouble for a wh...

My garage door had been giving me trouble for a while, and finally broke, so I called AmeriServ. A technician was at my house in a few hours, explained what was wrong, and gave me a quote. It was a lot less than I expected, and fixed in no time. My garage door now opens quietly and smoothly. I was very impressed at the service and speed of response I got from AmeriServe. I would definitely use them again!

After an extremely LONG and stressful day I came h...

After an extremely LONG and stressful day I came home to a garage door that was broken! It was almost 6pm and I called RCS to fix my garage door and they were awesome. Not only did they come after hours but their service was superior. Matt C. called just 2 minutes after I made my initial call and was here within an hour. My garage door (after almost falling off the hinges) was completely repaired and he even tuned it up and checked for any other issues. To have Matt C. come and fix my garage door so late in the day and have it working better than before made my stressful day totally worth it. Thanks RCS! You will always have my business.

Josh is very knowledgeable and fixed our garage do...

Josh is very knowledgeable and fixed our garage door resistance which three other technicians couldn't fix it. Thank you very much Josh, RCS should get all their technicians trained as Josh.

Very poor service, unprofessional and extremely ru...

Very poor service, unprofessional and extremely rude. Not sure how they have a 5 star rating. My fiancee asked me to stay home for the apt so I took the day off work to have our new door installed. They never showed up and we never received a call letting us know. I called and was given the run around and told someone would be in touch to set another apt and they could do it on a Saturday. Someone called to follow up with me the next day to see how the install went and if I was happy.... Mind you nothing was ever done, how did he not know this? even at that point they did not schedule another apt.
I have already paid half my deposit and still have not got an apt to get my door installed. After INTENSIVE research I have found that they were once under the name of AmeriServ Garage Doors Charlotte and recently changed the name to RCS due to the AmeriServe located in Georgia being investigated for similar practices (from what I read is still undergoing). I would NOT recommend this company. Something suspicious is going on and I will take my loss and call another company to complete the job.

RCS Garage Doors have been wonderful to work with!...

RCS Garage Doors have been wonderful to work with! We've unfortunately had a couple of issues with our door (installed by another company), and both times RCS has been excellent: responsive, timely, friendly, thorough, and knowledgeable. They've been able to quickly diagnose the issue and resolve it easily. Ryan & Jason were the most recent techs I've worked with and couldn't ask for nicer, smarter guys to help fix our problem door. Would highly recommend these guys and RCS to everyone!

I have an overhead garage and was unsure who to ca...

I have an overhead garage and was unsure who to call to fix my garage. My neighbor recommended RCS and I am more than satisfied. Matt came out and fixed my garage and was willing to educate me on how to keep up with the maintenance of my garage. Ask for Matt and you won't be disappointed with your service!!!

Fantastic job. I bought a new belt unit from Lowe'...

Fantastic job. I bought a new belt unit from Lowe's and I called 5+ vendors from the local mail delivery magazines and clipper-type coupons. I was going to install it myself, but I was quoted an excellent price and they happened to be in the area and were at the house within 20 minutes of initially calling. The two gentlemen were very nice, trustworthy, and explained the unit and its functionality. They took away the old unit and left the garage nice and tidy. Besides the price being the best quote by $20+, I would have no hesitation referring them or having them back for any future repairs/maintenance. Thank you again.

OMG I just had the best experience with Matt at RC...

OMG I just had the best experience with Matt at RCS. He was very prompt and polite. Matt installed new rollers and the garage door is so quiet now. I will definitely recommend Matt with RCS.

I had my garage door opener serviced yesterday by ...

I had my garage door opener serviced yesterday by another company and not realizing it they did the best they could do given the age of the unit. When I called today they were booked up, so I called AmeriServ. Their 5 star rating really appealed to me out of the 100's of other companies on the web. They came out the same day, gave me two options, to either fix or replace the existing unit. I decided to replace it and they were done in under 30 minutes. The technician, Josh, was excellent and offered some good advice for ongoing maintenance and upkeep. I would highly recommend AmeriServ to everyone in need of garage door repair or service.

I asked RCS Charlotte to replace a broken motor on...

I asked RCS Charlotte to replace a broken motor on my garage door opener. Rep Donnie Deaton did an exceptional job replacing and repairing a number of items with the door now quiet and closes smoothly like a new door. Donnie was very helpful in explaining the new openers, how to program my cars auto link, and a number of maintenance suggestions. Very happy with the service.

Great job on the installation of my garage door op...

Great job on the installation of my garage door opener! Josh was extremely knowledgeable and professional. I would highly recommend him and ameriserv to anyone! Thanks for the wonderful job!

RCS is awesome! My garage door was repaired quick...

RCS is awesome! My garage door was repaired quickly and efficiently. Matt C was great. He clearly explained everything and gave pertinent advice. He was on time and let me know his ETA as soon as he was on the road towards me. If I ever have any garage door issues, you can be sure I will call RCS. i ll Also recommend to anyone else. 5 stars guys! Job well done.

I made the best decision to use AmeriServ Garage D...

I made the best decision to use AmeriServ Garage Doors & Openers! My garage door spring broke and was unable to open the garage door. Bob, the owner, answered the phone, actively listened to my problem. He said to me, "I am right down the street from you". "I will be there in 10 minutes to see what I can do for you." He was able to replace the spring right there on the spot. In less than one hour, I was able to move on with my day! I had Bob come back to upgrade to a belt drive with battery back-up to reduce the loud noise from the old box. He came back when he said he would do so and was timely and efficient. Bob is professional, honest and quick to resolve the problem. He wants to exceed the customer's expectations! I recommend you give Bob a call. You won't regret it!

Anthony arrived right on time. He was very courteo...

Anthony arrived right on time. He was very courteous, knowledgeable and professional. His quote for the repair was great. He installed the new garage door in a short time and was done. Great job. Highly recommend this company.

Contacted Ameriserve about 12 noon.

Contacted Ameriserve about 12 noon.
Donnie was at my door about 5:30.
6 pm Donnie was completing the paper work and was out the door.
Thanks for the excellent repair and customer service

working with Bob at ameriserv was an absolute plea...

working with Bob at ameriserv was an absolute pleasure. I was unsure on what do with my current door thinking it would need to be completely replaced. he gave me three different options to fix/replace the door. I stayed within my budget and my door works better than it ever has. great experience!!!

Just had my old 1992 garage door serviced after to...

Just had my old 1992 garage door serviced after tolerating it not working properly for months. Matt C was my technician and I am extremely happy. He was on time, professional and gave me a few options for fixing the door's issues. Not pushy whatsoever. Problem fixed. Great service. Highly recommend. Thanks Matt!

Ryan and Jason did a nice job replacing our garage...

Ryan and Jason did a nice job replacing our garage door opener. They explained the various models and associated pries and trade offs. Then they installed the one we selected. It is wonderful, and the installation only took 45 minutes. I highly recommend them.

This company is amazing! We had a spring break a...

This company is amazing! We had a spring break and our garage door slammed to the ground tonight about 5:30 pm. Called this company right away. They had a technician here before 8pm and he completed the job in a professional manner by 9pm. Matt was extremely knowledgeable, friendly and showed us what he did and how to maintain the new springs to increase their lifespan. Highly recommend this garage door company and Matt. We will use them for all our garage door needs!! Amazing customer service!!

Matt did an awesome job! Our garage door came off ...

Matt did an awesome job! Our garage door came off track on a Saturday night and he arrived within 45 minutes and completed the repair in a timely manner. If I ever have friends or neighbors in the area that are having issues with their garage door, I ll gladly refer them to RCS.

Such a wonderful experience! Efficient, reasonable...

Such a wonderful experience! Efficient, reasonable, and Matt was so great to work with. I called several companies and had another come out as well, but I quickly saw why RCS has the reviews they do they are wonderful! We wish we had done this sooner. Will recommend to friends and neighbors for sure.

Great experience! I live in another state and was ...

Great experience! I live in another state and was looking for a garage door opener for my daughter. I chose Ameriserv mostly based on the positive reviews. I wasn't let down! I went to their website and sent them an email on their contact page. Joe Hendrix called me a little later and walked me through the options. He was incredibly helpful and new just what was needed. I called him back the next morning to place my order, and they were at my daughter's house 2 hours later! The installation was complete in just over an hour. She loves it!

Matt called about five minutes before my appointme...

Matt called about five minutes before my appointment and said he got hung up on the job right before ours and he would be about forty minutes late. Thirty-eight minutes late he shows up. He checked everything over, explained we needed a new door (I figured as much), got the replacement estimate together and scheduled the work at my convenience. Awesome service.

Matt came out this past week. He was on time and v...

Matt came out this past week. He was on time and very nice. He advised me about my garage door. He diagnosed my problem which was really simple as owner care and maintenance. I me very pleased and would highly recommend RCS Garage doors. My door is made by Clopay and I m very satisfied with the product.
Michael in Concord NC

Garage door issues hit first thing this morning an...

Garage door issues hit first thing this morning and I called AmeriServ to see if someone could come out today. They had a technician here by 1:30pm and he did a terrific job - evaluating the problem, offering a few options to fix with the cost of each. Once we picked the path he had the parts he needed already on the truck and did the work very quickly, but thoroughly. He took the time to explain what he was doing, showed me certain issues that were fixed and we were done in a little over 30 minutes - everything works much better now and he recommended some regular maintenance we can do ourselves to keep it at peak operation. Great experience, great technician - very very positive and would highly recommend.

I was very pleased with the service that Donnie pr...

I was very pleased with the service that Donnie provided. He was very professional and courteous. He was knowledgeable and he did the job in a timely fashion. He explained how to program the opener and about the sensors. By the service he provided I knew he wasn't a rookie. I would recommend using them and the price was good.

Steve was very nice. He came in and got the door...

Steve was very nice. He came in and got the door working in no time. I thought for sure it would be a huge job and he made it look so easy, explained what he was doing every step of the way. I would definitely recommend this company if you have garage door issues.

AmeriServ is a fantastic company. I called up to ...

AmeriServ is a fantastic company. I called up to set up an appointment. Jennifer answered the phone. She was very professional and courteous. My garage door spring broke Tuesday night. I called the company Wednesday afternoon at 1pm and they were able to have a crew come out at 5pm the same day. I wanted the spring replaced and a new garage door opener put in. The company emailed me 15 minutes prior to the crew coming and they were there on time. Donnie and Harley were the crew members and were top shelf professionals. The installation was perfect. They picked up all materials. I would highly suggest that you use this company for any off your installation or repair needs. You will not regret it.

Matt C. repaired our malfunctioning garage door wi...

Matt C. repaired our malfunctioning garage door within a few hours of our call. He was on time, dependable and incredibly helpful with a glitchy garage door issue we were having - he had it resolved within a few minutes and working properly. Would highly recommend their services!

RCS Charlotte/Clopay

RCS Charlotte/Clopay

5