Pullman Hotel Kuching , Accor Group Review

Good location, nice hotel, nice people.
But on the 3rd day, there was no cold water to shower. Only hot water available.
Was told the water pressure was low, asked for a pail but never got one.
Had to fill up the bath tub with hot water, leave for 2 hours to cool, then use the hotel glass to bath.
What a way to take bath in a 5-star hotel!

Supposed to check in at 2. Waited until 4.44pm and still didn t manage to check. Hard to give any good feedback for this.

Hotel lived up to awesome expectations. Thanks Duncan for the great all around service for the week and Douglas in the spa is fantastic - highly recommend!

One of the best hotels in Kuching. Spacious. Located in the middle of Golden Triangle of the city. Conveniently access to the surrounding attractions such as shopping malls, must visit tourists spot Kuching Waterfront, S-Bridge, very old 100yrs++ temple nearby and many souvenir shops within walking distance from hotel. A famous Seafood Foodcourt Centre called TopSpot is just within 2 mins walking distance from hotel.

Good location and convenient to walk to various parts of old town / carpenter street / riverside / coffeeshop and bars. Attached to the Mall building but hardly any shops open in the mall. Rooms and bathrooms are large and roomy. Service is decent and attentive but physical hardwares of the room and hotel needs to be much better. Indicated for high floor during booking but still ended up on the 5th floor (lowest).

Arrived on a Friday evening and the entire lobby / public area smelt mouldy and musky and ventilation was poor overall. Improved slightly the next day when the aircon was running.

In the room, wardrobes and cabinets are creaky and doors slam with no soft closing so every door closing felt like a fight going off. Hanging rods in wardrobe was sagging and even basic things like hangers was haphazard. Mini fridge in room was not working and we could not find the switch to turn on.

Only 1 bedside lamp on one side for a double room with king bed and only electrical sockets on one side. Ceiling light over the bed was too glaring so we ended up not using these. No lights over the shower area, and after a day, the next light above the WC also failed. Lighting in general is very underwhelming. Bed cleanliness seemed ok but the clean glasses with the complimentary water was foggy and full of prints. We have stayed in 3 star hotels that are much better equipped.

The only thing we ate from the hotel was a curry puff from the lobby cafe for an afternoon snack and it was undercooked.

Large bed. Very quick respons to room service. Definitely a five star hotel

It is a good hotel.
The rooms are well organized and convenient.
Food and swimming pool needs some improvement.
TV programs are not varied.

the buffet had a good spread, rooms where clean, staff were friendly. The front desk allowed me for a late checkout as i had a lunch meeting hence very customer oriented. The mall was empty as not many shops were open. Le Club membership does have its benefits and the staff was friendly to apply discounts as in house guest or member.

Attend Wedding dinner, even my 9yrs old daughter complain about the food no taste...

Hotel with very super spacious lobby. Pastry counter has bread n goodies on discount after 5pm.

Friendly and resourceful receptionist where they'll help u with all ur needs

Located at KUCHING 'S town, surrounded by pubs, restaurants.....

Kitchen and service staff always smile and very welcoming.food amazing!ambience nice! Nice

The service is good and the rooms spacious, but the hotel is old and requires a complete makeover.

Feels great when you enter the building I guessed. But the Hills shopping malls is kinda deserted right now, hopefully better after makeover.

Lovw the room, love the food. It is located not far from waterfront.

Good service attitude, convenient facilities nearby, restaurant store downstairs, boring can also sing k

Satisfying stay !!

Smooth checked in and checked out . Staffs are polite and professional .

Some little glitches , housekeeping was overlooked to replace teabags and bath robes but those glitches didnt affect the room cleanliness .

satisfying. clean. polite service. suitable for short traveling

very satisfied with the service provided ... I want to stay at this hotel later

Chose this place as the room not so dated as other hotels in Central kuching

The service staff is very friendly, and chinese food is so so yummy ..
Love the room too.
Will.come back again.

Overall very good, except for hazardous sharp edgings in the bathroom tub and furniture. Whenever you design and construct human dwellings safety assessment are necessary. I hurt my feet sitting on the desk and accidentally coming into contact with the edgings below the table.

Nice, not crowded which I love. Ground level got food court variety of dishes. Upper level got DIY with lots of diy products.

Big place, comfortable lobby, many rooms that are damaged are not repaired.
ordinary ordinary breakfast.

Generally, i have expected more from a top tier hotel in the capital of Sarawak.

Feedback
1. Generally, the human touch is missing. I do recognise the lady in the checkout for her detailedness and a young chap who was working as the concierge for reading the room and approaching me for the bag.
2. Went for the HRDF conference - your LCD projector is not working and please replace.
3. Food - not bad for food options in breakfast but your lunch is underrepresented.

Hope the balanced feedback would help the management to think where is the hot spots.

Nice Hotel at great location with good views & the breakfast is nice.

Good hotel in a good location! The price-performance ratio is absolutely fine.
Nice staff and big rooms.

Phenomenon hotel located in the place that is centralize and as well a lot of good food surrounding the area. 5 Mins walk to most of the historical and good food in downtown , Rooms are huge and comfortable with good service given by the staff of the hotel. Will always come back to this hotel whenever i come to kuching for quick getaway and holiday !

Very comfortable. Great central location close to the waterfront. Polite and friendly staff.

I had an amazing stay... will surely come back again here

The complimentary fruit look like no longer fresh ..

nicr place to stay in Kuching.easy access to surrounding area (Rooftop seafood place, Hilton etc). great comfortable room

Not up to my expectation. No free parking here. All you get as a guest is only a flat rate of rm2 and rm4 for overnight. You're not special

Excellent service. All staff at Pullman greets guest with smiles and friendly gesture. Guest feels comfortable at Pullman. Still as always, need improvement on room cleanliness. Bathroom needs proper cleaning.

Avoid the food there. Go to Hilton for better tasting food.

Went for a 2 day course organized at the hotel. Lunch was provided. Decent food. Clean toilets.

Very nice hotel and rooms. Only qualm was breakfast opens at 6 and there are absolutely no staff around. All stations were empty but cooked food were available. Was craving for Laksa and omelette, but no one at the stations.

Nothing to say against the hotel. A perfect stay in a very confortable room. The spa is good and well staffed

Spacious lobby and friendly staff makes our 4D3N stay more welcoming

Nice hotel to stay in kuching with great city view from rooms