Pullman Hotel Kuching , Accor Group Reviews

Contemporary style, impeccable cleanliness, perfect breakfast, super location ..
Council

Top hotel at a reasonable price. massive spacious rooms and great amenities

I stayed in the Pullman Hotel with a King Size bed in my room. The room was clean, modern and comfortable. The staff were always helpful and their was a variety of food to eat at breakfast.

Staying for few days in pullman.overall satisfied with the service only i dont like during check in one of the chinise girl at the counter seem like useless not helping others.while others are busy check in she only standing there and playing phone not even helping.she might be manager or duty manager but dont show that attitude towards other guest.will come back again for sure.

NC, if you going to stay there, bring cash, lot of them.

Customer service at coffeehouse is slow. Parking exit to the basement is also congested especially if there is an event

The buffet food for breakfast is great with local food also being served. The room is big and great with sofa, office table and seperate clothing room. The bathroom is also very large with bathtub. The aircond in the room was turned on before arrival with extra room card of power supply inserted prior ro arrival. However the hot water pipe system need to be further improved.

Hotel does not have the normal Pullman characteristics in other cities or countries. I booked a smoking room via agoda but was informed when I check in that the hotel has been changed to non smoking 6 months ago. Main lobby restaurant buffet has flies. Hotel staff appears flustered at check in. We changed the rooms 3 times in 4 days. First room had very bad wifi. Second room ac temperature is either too hot or too cold. We requested for some special arrangements for room as it's our parents anniversary. Staff had to be reminded a few times. We requested for porter to pick up our luggage prior to check out but no one came. We reminded front office and the duty manager came herself to assist. I'm not sure if they are lack of staff or if the staff are doing cross training. However the same staff are multi tasking. No wonder they appear flustered!

For a 5* hotel, need to give free parking fee for your in-house guest that ride on private car. We paid 6RM per nights. We stayed 30dec-2jan
Please improve your housekeeping services too. Room was dirty under the working table and ants on the table. No new toiletries set for us on the 2nd nights, no refil for empty bath gel and ripe shower cap and used sanitary bag too. Even for the toilet paper (1 roll for 3nights its a shame) and tissue box. Face towel and doormat only given once. They just take it when they clean up our room and didnt replace it. We were out all day and back at 9pm. We were too tired for made any complain and we did hope it changed on the other nights.apparently it did not happen.
However, breakfast menu are good. And the services in the restaurant are good too and waiters are very helpfull.

One of the best hotels in Kuching. The location is close to the river but on a hill. If walking can be a little tiring but good for sports.

This hotel connects with The Hills mall. There aren't many good shops in the mall. It's better to visit another mall for shopping.

The lobby is huge and there is a fountain full of fish. The staff is very friendly, polite and helpful. My wallet had missed out on the front desk check-in and the staff immediately contacted me and delivered his wallet to my room.

The room is good. The bed is nice. Because a lot of furniture, the room looks narrow. Provided yoga mat and scales, something unique.

The breakfast is pretty good. Not too many choices but it's quite satisfying. There is an egg station and noodle station located outside. When cooking omelette it becomes fast. However, when asking for poach eggs you need to wait about 15 minutes; maybe because it's busy in the kitchen.

This hotel is highly recommended.

Room are spacious and affordable. Excellent facilities especially the Sauna room.

Beautiful
Spacious
Good food
Good service

spacious room...jacuzzi and swimming pool is nice..good for family trip as well

Great hotel for biz and leisure stay with great location walking distance to nearby famous eateries and attraction

Great location and excellent room. The pass cards are still as erratic as my previous stays and needs to be sorted. The Club Lounge is excellent with a great range of snacks - nice that many change on a daily basis. The staff there are brilliant as well - good at remembering what you prefer. Special mention goes to Haffilda who took care of us especially well - a great asset to your staff for sure. The service lift ( Bomba ) has real problems with the access cards. Views and location is perfect - lovely sunsets over the mountains. Excellent stay again

One of the best 5star hotel in Sarawak esp kuching area..located near waterfront area where many shops,mall,restaurant,utc,college,banks and food stall located.,in the middle of kuching town.. strategic location for tourist.. inside hotel itself u can find Sushi King,malay restaurant,kareoke, and Mr Diy (all in one shop)..infront of the hotel got Warong Nusantara and Club..Riverside also only few meter walking distance where lotus cinema is there..

For simple people can relax outside the walkway of the hotel to have a good nice coffee and pisang goreng etc

Nicely furnished and reasonably priced hotel. 5min walk to waterfront.

Air-condition not working properly, hot in the room,

Convenient booking with Agoda and situated not too far from airport. Calm environment in the lobby. I booked superior room, a room with nice view. The room and toilet was tidy and clean except the channel provided was a bit less that's why missing 1 star.

Nice hotel Pullmann stop .. Great breakfast and very central location

Everything's fine. However, the food (restaurant) needs improvement. Improve the cleanliness if the rooms as well

Was a great stay but housekeeping staffs needs improvement, very inconsistent as they keep forgetting stuffs like replacing towels, toilet rolls etc.

One night in a hotel. Service at a high level, mega rich breakfasts. From the rooms on the top floors great views. And great bathrooms with window - great. Prices at the level of Ibiza And yet 5 stars.

I dine in @Nu Er Hong Restaurant for dinner. All my guests commented the food is delicious. Thank goes to Lily n her team for providing the excellent service. Also to Chef Ho.

Rooms are big as well as toilets on the executive floor

Nice and huge hotel. Spacious rooms and near to Kuching Waterfront

Stayed 5 nights at deluxe room. Spacious clean and top class. Staffs are friendly and pleasant. There is a mall within the hotel complex. Morning buffet need improvement and variety in daily choices.

Room and staff service was beyond my expectations, lovely bed , only some tiny comment about swimming pool and jacuzzi ( full of greasy green stuff stick at wall)
Need to clean up.

Hotel located at a good location with ample parking provided. The room is well maintained and very clean.

this hotel have a big rooms and clean place to stay when you are at kuching

Great experience on the hi tea!the service staff and managers showed so much care of the school children.will definetly come back again

The hotels central location made it easy to gett to and fro. Exxtremely friendly staff. Fuss free hotel with a great spa centre. Got myself well pampered during this trip and will be looking forward to the next one.

Very spacious room. Parking space available at basement. You can find local food at the hills (Ground Floor).

The service and cleanliness of tis hotel have gone so bad. I visited tis hotel 8 years ago when it was first opened n i enjoyed my stay then. I came to visit again with my family but it is so disappointing. I arrived today at 430pm and was told my rooms were not ready when check in time was 3pm. I then went to coffee house and waited one hour to get some service n food when there were only two tables occupied at 5pm. It turned out that the roti canai served was actually frozen roti canai, pribably heated up with microwave n charged rm20 for it. The toilet in the room was so dirty.... if u stand in d shower, u can see a totally disgusting black rim around the toilet bowl. Tis is the first time i have seen such a disgusting sight in a 5star hotel. The ironing board was so black+soiled + dirty n there was dust in the closet. The corridors are dusty too. What happened to the management of tis hotel, i wonder? I would give zero star to tis 5 star hotel.

Very nice ambience, the staff is friendly, good food and huge room. Recommended

friendly staffs, calm environment, provide value services.

relatively new hotel, nice and modern ambiance, good view of Kuching town from executive lounge

Room 1811 was the best! Love the location, decor and definitely the size!

We booked a suite. We charged the cellphone on a USB bus next to the TV. The cellphone was damaged and no longer functional. Still waiting for a solution from the hotel. Bad bad bad.

Today we had a Borneo massage in the hotel spa. Really excellent massage, sometimes even better than the top massage of Wat Pho Thailand. Recommended.

Some days passed. Six a.m., we go for gym. The gym is open but is hot like a sauna. No aircon. No staff in the gym. We phone guest services and the promise to send someone. Nobody came. This is a weird hotel.

Attended for conference. Good place and is in the city center.

Nice and huge room with big swimming pool. Food, testy enough , reception staff, helpful and friendly. Car park provided and shared with shopping mall visitors.

Overall the hotel are good, room big, clean, everything was fine. Definitely will come back if travel to Kuching again.

First experience when the hotel was first opened was very positive, however this time round the rooms and hallway smelled damp and musty. Service is still first rate but some maintenance has to be done...

great for corporate events, but customer service could do with an overhaul

Pullman, what do you expect? Ofcourse 5 , but most important is walking distance to Topspot and waterfront Kuching.

This hotel is costly, but the quality service is questionable.

1. Parking fee - why still charge parking fees even we have paid so much for the room?
2. Swimming pool - is it so noisy and uncomfortable.
3. The management - if you got any problem, no point telling them, they won't response.
4. Smoke smell - You can even smell it strongly at the lobby area, its connected to a club/room that allow for smoking.
5. Overall experience - you surely won't feel any privilege, comfortable, cosy staying there.

Excellent view from the 13th floor. Good food. Access to an in-house mall. Good ambience. Nice pool and hymn. Marvelous conference facilities. Courteous & Helpful staff. Good food. 5-star. Spacious room, TV, office table.

I am Happy. Highly recommend