Sheraton Imperial Kuala Lumpur Reviews

Very nice hotel with fantastic service. It's just next to RapidKL metro train which is just 4 stop from Bukit Bintang and 7 stops from KL. Just 10 mins walk to KLCC.

Great lounge service, superb breakfast.....overall nice hotel.

It's good, but needs a little extra touch to round it off. I needed to ask for hand towels and face towels because the room wasn't prepared with them, however when I asked for them they were promptly delivered.

Bath water was yellow?? But that seems to be a bit of an issue with each hotel I stay at in this city. No minibar or fridge in the regular room and sheets were quite dusty.

Room is laid out quite well with a nice bar bench area, walk in wardrobe and bathroom with rain shower head.
Spacious with a couch and good views. Pool area looked nice but I didn't get a chance to use it during this stay. The breakfast buffet has a huge range of western continental, Chinese noodles, indian curries and salmon and salad bar as well as freshly squeezed juices.

The room was large. The staffs are friendly. They even gave my daughter toys. Many choices of food but some taste so-so but still edible. 1 thing I dislike is we have to pay for the parking eventhough we are their guest

Last April and Dec stayed in this hotel raining and the front desk staff told me no umbrella. This week Jan, 2019 stay here raining again no umbrella. Ten years ago there were free newspapers under the door. Now no more. Ten years ago umbrella in each room now no more. This time they forgot toothbrush and shower cap replacement that you had to call and waited at 11pm. A pure sign of going downhill regardless if you are a Lifetime SPG member or not.

I stayed on the club floor.
The facilities are old, but the cleaning was perfect and I was able to spend a comfortable time.
It is located far from the city center and I think it will be a taxi.
There is a shopping mall 5 minutes on foot.

Stayed at club floor. This hotel is located a bit far from LRT station.
However, there is a shopping mall close to the hotel (there are some restaurants including KFC)
The room looked old but it get cleaned very well.
There is a minibar in the room for affordable price.

Best swimming pool and comfortable rooms.. offering bed breakfast and catering services

Beautiful hotel in a very good location nearby everything you need

Despite her age this hotel surpassed our expectations, particularly the wonderful staff and the spacious rooms. Would definitely book here again.

Located on the Bukit Bintang Kuala lumpur, the place is comfortable, the facilities are complete, the food is good, close to culinary and KLCC places (iconic Malaysia)

Great breakfast & friendly concierge credit to Mr. Faizal

We had dinner buffet on 17.8.2018 around 7pm ...the lane entry to the basement carpark was soooo narrow , we drive a Velfire...and its so hard to find parking there, we had to do U turn in a very norrow lane, and the basement guard didnt help us at all...do not know what is his function there.

We had to exit and search parking elsewhere..out of the building.

Scary experience. The food however was good...

Lovely ambience good service, great hospitality by the staffs.

Good hotel in central location of KL. Famous Twin Towers and KL Tower very close to the hotel. Also many meals are near hotel.

They have actual 5* service. Great and very impressed they way hotel staff service at Banquet Hall, especially for wedding. 6* for service

Conveniently located close to public transportation, food options are decent and the service is good. The rooms are newly refurbished and look more up to date

The best hotel I stayed so far....with all the amenities which worlds best quality..

Old but gracious. In the middle of business and restaurant area

Excellent stay in deluxe hotel, unique Italian dining and club floor entitles free hors d'oeuvre

Cholas maharaja thail in Sheraton is treat for indian foodie

hotel was bit old but great price/quality ratio. great breakfast and club lounge staff were super nice.

Sheraton badly needs a make over. The hotel is very old and clumsy. The rooms feels dated, door keys don't work 80% of the time. Staff is rude and unfriendly. Skip this hotel until some refurbishment is done and staff change happens.

Reunion dinner ( Lunar Chinese New Year ).... 4th Feb. 2019

This place can be accessed by monorail medan tuanku or lrt dang wangi

got a room on 27th floor. nice view. initially very excited, but general room cleanliness including sheets was a big issue.
we had 2 rooms booked but were short changed on our booking.
staff, friendly though, but very slow and undertrained for a 5-star hotel. weekend rush turned it into borderline nightmare

A little worn in the room but overall still exceed expectation. I would recommend staying here.

Good rooms, walk down the street and you d find clubs and Bollywood themed bars and dance halls.

Very good ambience in the rooms.. And for served is of quality.. It's located in the centre of the city meeting most of the places in the city quite accessible.. Definitely recommended

Firstly, it is very expensive compared to services, but it is an organized hotel close to the internal tourist places in Kuala Lumpur, but the rooms are sweet and tidy, and their design is sweet.

Stayed there for 2 nights during my last business trip to KL. Compared to my default hotel the "Shangri-La" it does not provide the same quality of service and accommodation. The furniture in my room (#2625) looked quite used. Room was of decent size. The restaurant served a good choice of different foods.

But still a good choice if Shangri-La is fully booked;-)

Beautiful hotel. Decoration is very beautiful. Bright & wide room. Friendly employee!

A good hotel near the LRT ... I want to shop close to many malls, I want to walk too, it's nice.

Attended a wedding here. Was absolutely gorgeous and staff were attentive.

Parking lot ramps down to basement are quite narrow, so drive carefully!

Great hotel, excellent service...needs a refurbishment soon

Superb Room and facilities
Staff brilliantly helpful
Outstanding value for money

Good condition, but usually you will get a noisy room due to the pubs under, unless it is a twin tower view room

Broken hairdryer, no door for the toilet (just one huge door for the entire bathroom)... Well Sheraton I expected more from you

Really large rooms. Staff is very kind. AC was behaving irrationally, prompt attention by the staff to get it working.

Had buffet in the restaurant, Essence. The food was awesome. Managers are great. Just that the staff is a bit slow. Overall, it's a good experience.

Location is very convenient, rooms are big and clean even have a huge bath tub.

A very posh hotel with a mall opposite and MRT station.

Stay was amazing, buffet bfast was good, pool was what we liked after being super hot and tired after an adventurous day. Staff were helpful. Overall a good location.

Good hotel in the city center, very helpful staff. Delicious breakfasts with different options. Beautiful interiors, beautiful view from the window.

Even though a relatively older hotel, still very good service, good ambiance, accommodating staff, good food, clean and roomy. I like their walk-in closet and spacious bathroom. Toiletries are also nice smelling from Le Grand Bain. Good supply of drinkeable water - 4x 500ml bottles per day.

Not bad. Selection was sufficient taste was great. Service was good. However time for refurbishment.

Theres a lounge with a live singing group making it entertaining even when waiting. Beautifully designed.

Great breakfast, clean and large spa, kind staff. We rent suite for 3 people but have only 1 large bed .

Great location. Helpful staff. Rooms are dated, but really big. Enjoyed my stay there during a recent business trip