tini1300

Review of Pullman Hotel Kuching , Accor ...

The service and cleanliness of tis hotel have gone...

The service and cleanliness of tis hotel have gone so bad. I visited tis hotel 8 years ago when it was first opened n i enjoyed my stay then. I came to visit again with my family but it is so disappointing. I arrived today at 430pm and was told my rooms were not ready when check in time was 3pm. I then went to coffee house and waited one hour to get some service n food when there were only two tables occupied at 5pm. It turned out that the roti canai served was actually frozen roti canai, pribably heated up with microwave n charged rm20 for it. The toilet in the room was so dirty.... if u stand in d shower, u can see a totally disgusting black rim around the toilet bowl. Tis is the first time i have seen such a disgusting sight in a 5star hotel. The ironing board was so black+soiled + dirty n there was dust in the closet. The corridors are dusty too. What happened to the management of tis hotel, i wonder? I would give zero star to tis 5 star hotel.