Pullman Hotel Kuching , Accor Group Review

1st experience visiting Sarawak. Nice place to stay. nearby the famous riversite.Stay for 2 pax but only been given breakfast for 1 pax. Not been informed at the reception counter / during the booking confirmation.

Rooms are big. Booked a superior room on expedia and got upgraded to a deluxe when we arrive.

Its was plesent, clean, staff has a good PR.. Keep it up

Great room but horrible staffs. They dont smile if you are locals. No sense of urgency, no effort to make guest feel welcomed. Maybe the staffs here are underpaid But seriously this hotel has lost its magic. The food are so lousy.

This is my first time stay in this hotel. location is good. Hotel facilities look old, the staffs are friendly. Thanks to the front desk staff for allowing me check in earlier (i travelled with my old folks), front desk staff is friendly, first day we have to pay car park, they advised us to park our car in front of the hotel and we have booked. Overall, the service is good.

It was a short business trip for me. A warm welcome and smooth check in/out. Dedicated counter staffs. The room was perfect. Very near to attractive places.

The food is great,the staff vey polite and great service

Came here for function. Very classy and cosy surroundings. Good sound system. Servers are prompt and well trained. Food is ok.

Spacious and comfortable room. But the food is less than the taste of the peninsula. Housekeeping services are also made in style only. Beds are not packed neatly. Pillows are not restructured. However the restaurant staff are friendly.

The facilities in the surau are not well maintain. Broken pipe & warm aircond.

supposed to be check in at 3pm,we waited almost one hour due to ongoing cleaning duty. and suddenly they changed the room for us. they should change the room for us directly without letting us to wait at the lobby for a long time. The swimming pool is kinda yellowish.

Bell boy, security n drivers must replace everything! They are really rude and arrogant!

Infrastructure is excellent, And so is the customer service. Except for the fact that the payment system isn't quickly updated as it should be. The basement Carpark also has poor air ventilation

Last time I stayed I was more impressed than with what I am experiencing this time around. Not too happy with the room :(

Clean hotel
Stylish

Nice buffet
Attentive staffs

Amazing location, amazing staffs and comfortable beds, hotels facilities still looks new and fresh. They also have an amazing team. Always made my annual stay to remember

I think disturbed by unseen things at room 1504. Cant sleep whole nite. Sunyi aje..

Was a little disappointing. Ordered room service waited for more than 40minutes only to find out they forgot the order.

Great place to hold a convention friendly staff and great amenities

Excellent for room cleanliness.
Need to improve for breakfast choices. Has varities, however it doesnt meet my expectation in term of taste.

I always have bad experience staying at this hotel. Rude reservation operator, unfriendly front office, lift access card always not working etc. Once, my credit card was charged without my consent. Other than that, this hotel is ok

The hotel has a spacious lobby with an open lobby and is comfortable. Staff are friendly. I was impressed that there was a yoga mat and iron array in the bathroom.

housekeeping was miss kuah satey in my mini bar was left by guest before me .

It was midnight while I was sleeping, the hotel staff called my room to wake me up asking am I sleeping or smoking??? As they received complaint mentioning someone is smoking, but not sure which room is that!!! Is this the best way to call the room at midnight while the guest is sleeping????????

Not acceptable for a 5 star hotel and somewhat rote reply to complaint elevated left a dissatisfied experience

Nice hotel ...strategic location ...nice sleep... big room... good breakfast ...one of the best hotel in town

We love the cooking class!terima kasih chef eddie and mr david.excellent service and apple pie

Room is not clean, lights are dead, Manten toilet, cold hot shower is broken

The room was comfortable, clean and decently spacious

First time book the Pullman hotel ,very nice and comfortable only the cleanness have to improve .
The Luminosity toilet not very light

2 things went wrong:
1. I booked online for single room with king size bed. But when I checked in, I was given a different room. Reason being, no more available rooms with king size bed. I had to send the confirmation email to your staff for me to get the correct room.
2. My credit card was charged incorrectly (RM363.23 vs actual RM336.23). Although you cancelled the wrong charge, it shouldn't happen in the first place.

Never stay here, but the lobby is clean and the decoration is nice. Nearby tourist attraction area, and also nice food at the lower ground floor.

The room is comfortable, clean And the best mmg and the toilet is also clean ... Staff staff service is the best. Reasonable price .. Swimming pool is clean, breakfast is different We are family mmg very satisfied .. We all family give 5 star to this hotel ... Thank u ..

Super bad, very very bad experience, we booked 4 rooms half a month ago, check in at 12 o'clock in the afternoon, queued for half an hour, the counter only opened two, when we arrived, we said no name There is no room. I want to come back to check in 3pm. After that, we can only give 3 more in 3pm, and the other one has to wait. I have waited until 5 o'clock to have a room. By the time I approached 6pm, the counter kept calling and harassing one of my colleagues asking him to move out that the room had been booked. And directly terminate his room card, can you ask the staff to handle things like this? It was not until we went to the counter to complain that the right to use his room card was restored. Is this a service attitude for a 5 star hotel? Otherwise I will not give a star. Bad hotel! ! ! ! !

The hotel is tired, needs updating and plant based food options. Staff are very helpful though

Stayed again at the Pullman in Feb 2019. Standards have still not improved. There's no water boiler in the room, although there's coffee/tea in the cabinet. Such a major oversight.

And maybe this is a pet peeve of mine - but the lights in the room are white. Doesn't make it feel cosy. Feels harsh instead.

I'm stay because of the pretty booking rate from Agoda, otherwise I will not book from your normal rate

Overall Pullman Kuching friendly services, pool gym sauna jaguzzi all in the pretty condition, similarly your meal and drink rate is higher

I will suggest my friends to stay if can get the appropriate rate only

excellent and staff were most friendly and very courteous.

Really nice place to stay as shoplot around and easy to take a cab

Good stay in the middle of town. Rooms are clean and spacious. Could upgrade gym equipment.

nice food and place for lunch time..dim sim very delicious

Breakfast was a large choice, large swimming pool, very large fitness room with sufficient equipment. Friendly staff.

5-star hotel on the Bukit Mata hilltop overlooking the Sarawak River and surrounding areas

delicious bfst food and the service is amazing from the team.. keep it up for the good work..

I have done the web check in, but at the time until the room is not ready. left to eat almost 1 hour back to the hotel the room is still not ready ... too bad even though the hotel and location are good.

Very good food for a large group celebration dinner.