Angela NG Review of Pullman Hotel Kuching , Accor ...
Hotel does not have the normal Pullman characteris...
Hotel does not have the normal Pullman characteristics in other cities or countries. I booked a smoking room via agoda but was informed when I check in that the hotel has been changed to non smoking 6 months ago. Main lobby restaurant buffet has flies. Hotel staff appears flustered at check in. We changed the rooms 3 times in 4 days. First room had very bad wifi. Second room ac temperature is either too hot or too cold. We requested for some special arrangements for room as it's our parents anniversary. Staff had to be reminded a few times. We requested for porter to pick up our luggage prior to check out but no one came. We reminded front office and the duty manager came herself to assist. I'm not sure if they are lack of staff or if the staff are doing cross training. However the same staff are multi tasking. No wonder they appear flustered!
Comments: