The situation regarding PSA finance is dreadful. Extremely hard to get someone on the phone, the ones who pick up the phone are temp workers with 0 knowledge. Apparently their office has been moved from Rotterdam to Amsterdam due to management wanting to save a few Euros's but by doing that they killed their customer service. Shame on you Peugeot for letting this happen. 100% unprofessional.
Vague business.
Weird way of communicating.
Queen Maxima is on the phone faster than PSA financial. After waiting 1 hour and 5 minutes you will return to the operator, what an amateurish toko.
Simply not available by phone and you have to wait weeks for an answer ...
The damage department can sometimes do something about their customer friendliness !!!
I would prefer to give -5 stars. Customer service is unreachable and when you finally have them on the phone they are mega rude. No, they have never heard of customer friendliness here at PSA. I don't understand that big brands are going to work with them. I don't think they are even conducting research, and for both parties it is just about waddling out as much money as possible and providing the least possible service. The many bad reviews say enough. I hope someone wakes up. Both at PSA and at Citroen, peugot or the fleets that have joined forces with these people. Really a BUT company with ditto employees
as an addition; even if Citroen NL sends a number of (with very high priority) emails to them, they don't even respond to them! that this company may perform work at all is really a mystery to me
In the meantime I had contact with the KASSA program to turn this into an item. The many bad reviews say enough!
Service is ridiculous, you make an appointment and people don't keep it .....
Already busy for weeks to make debits through a different bank number. Reminder to reminder. Poor accessibility of customer service. Mail had contact. That doesn't help either. Very bad service.
Not accessible by phone, contact via Whatsapp is also not smooth
Contrary to most reviews, I don't have a negative experience with PSA, I've had to connect multiple times and never had to wait long. Even if I could not be directly provided with an answer, I provided feedback on the first working day as promised.
Today's final reminder? Never had a first one I pay neatly every month now in a I got a letter that I have to return my car and that my contract has been canceled so I call psa well the well-known story is not recorded. What a mess now I wait it out
A vd worst companies in the Netherlands, do not answer the phone, do not answer the mail and are able to send an electric invoice, unthinkable in this time what a mess company!
Het bedrijf is zeer slecht bereikbaar en de hulp die geboden wordt is ondermaats. Ik moet ruim twee maanden wachten om mijn borgsom terug te krijgen, daarnaast innen ze wel het maandbedrag (van een maand waarin ik de auto niet meer in mijn More
Difficult to get in touch. Telephone queues are very long, mails AND registered letters supposedly do not arrive. When you finally speak to an employee, they are rude and unhelpful. Too bad I did not look for more information about this company beforehand, given all the bad reviews that are now coming up.
car leased with pleasure had forgotten to put it in the system that it is a new car. After correcting this with them, everything was neat. End of lease did not have a good offer for a new lease at the dealers, so return the car. Intake started specialist to inspect the car saw a damage to the rim report this neatly to me but was clearly visible that this was not a row of damage, it was so beautiful circle that you thought it should be. Clearly see once done in the garage with repair and or replacement of tire expert agree.
now an assessment of weighing the rim that you can not object to, a bit of a shame, especially because you are careful with a car and good maintenance. so pay attention if you lease here you always get after tax that you can not object so want to earn extra from you
Very unprofessional. communicate internally completely past each other, are unable to communicate in a customer-friendly way and an acceptance is only considered within 3 weeks. Never again for us PSA.
Just received my confirmation of my request for a lease contract .. but I am already very dissatisfied. My application was canceled after 2 days by Broekhuizen finances. PSA did not realize that I have nothing to do with Broekhuizen. Never even heard of it. One week later they contact me, purely because my dealer went after it. How is it possible that a competing dealer can stop my application? In addition, they have lost my data and they do not respond to anything in their communication. The other reviews here say it all, but with this: Customer-friendly, poor communication, a drama. Are there already people who have lodged a complaint with the Disputes Committee? Maybe something can be done to prevent future victims ...
Awful company. Fleet management is never available. Customer service only available after 30 minutes. Staff knows nothing, makes mistakes and is very unhelpful. After a damage I had to call every day for 2 weeks and not even a step further. Have more stress from them like the accident itself.
very bad company.
if you are planning to lease do not go to this company. The worst thing about my experience is that after a car accident that was not caused by my fault, I received a letter that it was my fault.
Disastrous customer service.
Disorderly, incompetent and difficult to reach.
If contracts are lost, they have to 'ask a colleague' every once in a while and apparently have a system that cannot be used, because it is 'automatic'.
Automatically the soup ...
Apparently we are (unfortunately) not the only one with a very bad experience (s) with private lease with PSA.
Because of Corona and working from home, we hardly make any kilometers. PSA even refuses to participate in this crisis or to be flexible. Buying off the lease contract is very expensive.
Not a good advertisement!
PSA in a nutshell:
Very poorly (or not) accessible, rigid, not cooperative.
Sit out and quickly go to another lease company !!
Please take all these reviews into account when entering into a new lease contract and read the fine print!
contact them from April. until now none of their heard no letter no mail nothing. But suddenly all at once write off. while I literally called them 20 times and the dealer also 4 times. now trying to get them to overload the phone line. never been treated so badly by customer service !!!!
Preferably zero stars !!! Not available, 2 months finally calling someone on the line. Very customer unfriendly, wait for transfer codes after the end of the contract. Still have 3000 customers and I am not the only one, we are lagging behind.
As a customer you obviously do not want this answer, but a commitment when you receive papers. Quote "Well then let's wait even longer for the papers"
I'm still waiting for Frans Bauer. I have to be in banana splits or something. This is not normal how this company deals with customers. DON'T DO BUSINESS WITH THIS COMPANY !!!!!!
1 star is too much, which is an incredibly hopeless company to contact. Do not bother, do not go with it.
Contrary to other reviews here (people may only respond when dissatisfied ...) I have no complaint about PSA so far.
A lease car from 2015-2018, a new one in 2018. All contacts are made by email and are answered quickly.
Thick 1,
been waiting for 3 weeks for contract transfer forms.
Now it appears after 3 weeks that it can only go to 1 degree family, so thrown away for 3 weeks and still own the car. Going abroad in 3 weeks, so the car cannot be taken.
Service is bad at most, hours on hold on the phone, e-mail contact is not or hardly responded to.
Save your time and don't do business with this company.
Preferably indicated 0 stars. This is a really awful company. I always make my payments properly, but if I have a question, nobody gives home. Not via e-mail, not via the customer portal and not by telephone. NO CUSTOMER SERVICE !!!! Do not partner with this company.
What a K * T company. Already 2 weeks busy changing a bank account number. SCANDALOUS! YOU WILL HAVE BEEN HELPED SO BAD HERE. NEVER GO BUT ALSO WITH THIS BUSINESS IN THE SEA. BE CAREFULL.
Very poor accessibility or poor communication.
As an entrepreneur, I am not easily inclined to criticize other parties, but is now the third time I have been on hold for more than 20 minutes. Now I call because they have not responded to an email regarding damage notification. It is absolutely unclear to me what to do ... drive on or have it repaired ... SIN! Oja and the tune of waiting are a headache
Terribly shady organization. I have already been calling for 2 days, but there is no answer or there is a transfer to employees who are not present. Rating: 0.0
You stand in the queue for hours and do not call back!
Enough has already been written about accessibility, customer-friendliness and administrative chaos. But I don't read much about the bad conditions. The interest is high and repayment is fined! And if that is not bad enough, interim repayments only cause the monthly direct debits to be stopped temporarily. This therefore only leads to a deferment and not to a shorter duration. So you actually just pay in advance, this is taxed extra and because your repayment duration does not get shorter, psa is the big profit here. This is nowhere to be found in the terms and conditions and repeated complaints (by telephone, e-mail) were only answered after "financial intermediary interference" by our system.
I too was unsolicited with this company after purchasing an Opel. Required through the seller that they ensure that the financing is transferred elsewhere. This has now happened and I am at a customer-friendly company with much better conditions and a lower interest rate.
Are you ashamed of PSA. And also large car companies, break the ties with these amateurs if you love your customers!
Very customer-unfriendly company, poor handling of complaints. Unprofessional, cheeky. Absolute scraper !! Do not do business with this company !!!!!
Asking a simple question is something exceptional here! What a drama to get someone on the phone say! If every customer experiences this as I get in the reviews, it can never be long before customers walk away. As a company, you should tackle this as one of the first things. How can you offer a product or service and let it be associated with such a customer service. To be ashamed of yourself PSA
I ended up at PSA through a Peugeot dealer with Private Lease. Like a few others, I am not inclined to post a review, but beware if you do business here. Poorly accessible and service level is 0! Very rude employees and you have a separate department for every thing. Never had a good feeling when I hang up and that my complaint was only answered 4 months after time, but not resolved. Very unprofessional to start a discussion with your client. This company can still learn a lot. I hope that customers move to a different society.
After having been on hold for hours, still no employee was on the line. Scandalous!!
Bad business. They do not get contact or call back.
Asked to contact them at the beginning of January, they still have to do so
Now they come with the story that there is a backlog, while it is paid, evidence is present but still give a negative registration at BKR.
Again complaint filed now already 4 days ago, someone talked through the chat. He went to sort it out.
Apparently it takes a long time
Totally unreachable, call from 8.30 am, on hold for more than an hour, I just hung up, emails are not answered, whatsapp is not answered, how the hell can I reach you, then I just go to your office and hope that there is someone who can help me, because that's not how it gets
Already paid the final amount a month ago. Now a month later and many calls further still not removed from the BKR. Every time with the same story that they continue and that it then takes max 48 hours, a lot of 48 hours have already passed. No professional company this.
Bad customer service. Called several times and emailed five times. No reaction. Do not do business with it!
Worst customer service I have ever experienced. Already ONE year working on changing the name (WHICH THEY ARE LIABLE FOR, SINCE THEY HAVE FILLED IT INTO THEIR SYSTEM). As if the year '' waiting time '' is not enough headache, they ask another 400 for the change of the name, while, again, this was really their own fault. It is better to buy a unicycle than ever to finance something through PSA Finance Nederland B.V ..........
Terrible company starting with them since September about a backlog we pay everything neatly. Again had contact with some saying their backlog is not'm sick of this company do not go with a PSA contract. This is also the last time for us.
They don't understand anything at all about that bad thing, Brains are beautiful, you wish everyone had them.
Warning: never let anything close via PSA !!
They simply deduct amounts from your account without any calculation / explanation. If you then call customer service or e-mail, you will not receive a response. When you finally speak to someone after weeks of calling and e-mailing, you get a call center employee on the phone who also has no idea how the calculations are made and who repeats what you can already read on the invoice. It is bizarre that Citroen NL does business with this.
Untrained staff they do not know what to do or what they are doing. Be warned! This is a company with very bad staff.
Sad
For the third time in a week, I have been waiting more than 50 minutes (!!!!).
2.5 weeks ago I sent in damage forms, but the papers are still not processed in the system, so the whole process is delayed.
Update: Today, September 30, the connection was disconnected after having been put on hold for exactly 2 hours.
Really incredible.
Very difficult to reach. Sent several emails to change my address to which I have not received a response .. in the meantime I have already moved 3 months. Also not reachable by phone (+ 30 minutes on hold).
No star represents the best for the service of this company. Nowadays you have to download your invoices yourself via an app or a link that both do not work. And they are not or very poorly reachable. Attempt number 2 to get someone on the line. The 1st time more than 30 minutes on hold without anyone being able to speak, watch or attempt 2 what is seen in the previous reviews ... Yes after 45 minutes of patience I have a nice lady on the line. They have switched to a different system and therefore there is a backlog and enormous pressure. The email address on the invoice of the previous month also doesn't work anymore because it has changed. Handy if they might communicate this in advance. The business phone number has also been removed from the rotation so that you cannot get to speak to anyone ... Now I hope they will have time to process my mail within a reasonable time .. fingers crossed!
Bad service. Totally unthinking. Poor to reach but mostly rude and arrogant to speak while yourself friendly and open to the conversation. Unbelievable that despite so many bad reviews this company still exists. More
My first review ever. Just don't be the person to lose businesses on-line. Nevertheless, I want to give a serious warning to everyone before working with this organization. I have never done business with a company that deals so badly with its customers. Contract has been signed, I can no longer go anywhere. Biggest business miss ever.
Scandalous company. Contacted the company by phone on January 11, 2019 to ask what the current state of affairs is with regard to my financing. After passing some private data, got the desired information.
Given my finances, I could not immediately pay the outstanding amount, but probably after paying the next installment, I was asked to send the details with the outstanding amount by post to my current address after paying this installment.
The current amount (ie the outstanding amount for paying the next installment) is then sent to my old home address.
Today we had contact with the company again by telephone and are now told that they can no longer pass it on by telephone, because they are in administrative backlog. Because of this I cannot pay off my financing and I am forced to pay a new one again, so just pay the next installment with the result that I lose more money than necessary.
It is not possible to file a complaint about this, because there is no complaints department and it is not possible to speak to a manager, because they are not there according to the employee I am on the phone.
Foul to burden customers with unnecessary costs and not to provide them with the correct information and also to send privacy-sensitive information to the wrong residential address.
An absolute must not to arrange financial affairs with this company!
while I am typing this on my computer I have been listening for over 30 minutes to a tute sound on the other side of the line ... "we will connect you asap with an available employee" Have they all fled, or is there just nobody there? O wait! True ... there is recorded! Well, I leave that one star ... unbelievable how bad the communication goes with these people.
Very bad company! I had to wait 3 months before the new contracts were finally completed for a new bus, the old ones were returned in February and the new ones were taken away, but because the contracts were not completed, the old car could not be safeguarded and I had 3 months, Installments, Insurance and Road Tax pays for a car I didn't own! Even during the handing in of the contracts with completed SEPA authorization form for agreement monthly depreciation, do they come with a message after 3 months 'Yes it is almost round, we only need your bank account number?' How? where did the authorization form go then ?.
Peugeot bought from Davo Bergschenhoek, helped very well, part paid for myself and borrowed part from Psa, had email contact, had quick responses and overviews, now have paid off quickly, within 2 days letter with repayment and closing financing, also immediately deregistered from BKR, I must say gone perfect and excellent customer service. Hope for everyone that this will be the case in the future.
Already 26 minutes on the line and still no hearing!
Hardly to evaluate their services because they don t have any service at all. Extremely hard to get through the phone and no one can answer your questions properly.
This should deal with cash register, make known for more victims falling do not understand that there is no control with this type of companies. Is itself already two months waiting for call answer makes no sense.
There are still 100 waiting for you. Company can not be reached by telephone.
Unfortunately I read the reviews too late. Initially it took 6 months before my car arrived, but I could not get rid of my lease contract anymore. When I finally got the car, the monthly price just increased by 15 euros. And in the meantime I have been waiting for 4 weeks for my doubly paid costs.
DON'T GO INTO THE SEA WITH THIS COMPANY 80%. THEY CAREFULLY WITH YOUR DATA AND SEND MULTIPLE CALLS FOR PAYMENTS THAT ARE ALREADY COMPLETED.
I CAN TYPE A WHOLE WASHING LIST ABOUT THIS COMPANY.
IN SHORT DON'T GO INTO THE SEA WITH THIS COMPANY !!!!!!!!!!!!!!!!
This company itself does not deserve a star, Service BAD, Telephone accessibility: WORTHLESS, in short, do not do business with this company. literally everything goes wrong. even if you are no longer a customer. they do not even report their customers to BKR after the contract expires. How sick is that?
It is really incredible that such a company can apparently afford to use such a poor service / communication. Really very dramatic and un-Dutch. And a pity that you cannot give 0 stars. This somewhat explains the "high" score of 1.3
Unfortunately I cannot place less than 1 star. A lot of hassle with this company, fines are received while the car is no longer registered. Mail / telephone and other requests will not be responded to. Very annoying if you are held liable for things that you have not done.
If in the future I want to lease a car again, I will first check whether there is cooperation with PSA, then I will definitely not do it anymore.
NO PSA MORE FOR ME.
Total chaos thanks to PSA. First they acknowledge that the system is not right. Then they say that what the system says is right. Do you still get it?
Telephone accessibility is outrageous. For weeks this company has not been able to answer the phone and after three times they throw the handset on it. Tip: Call AON, they fall under the same organization and here the phone is just neatly answered .. Do something !!!
Worthless administrative department at PSA!
Re-entered sepa authorization 4 times, indicated 8 times that data is incorrect that they use but e-mail us and say we have adjusted your data, why keep sending reminders ????????
psafinance.nl
