Very poor accessibility or poor communication.

Very poor accessibility or poor communication.
As an entrepreneur, I am not easily inclined to criticize other parties, but is now the third time I have been on hold for more than 20 minutes. Now I call because they have not responded to an email regarding damage notification. It is absolutely unclear to me what to do ... drive on or have it repaired ... SIN! Oja and the tune of waiting are a headache