Prime Locations, Inc Review

Stay as far away from PLI as possible!!

This property manager is an absolute horror. A few years ago, they intentionally allowed a renter with an expired lease - who they KNEW had a history of violence - to remain in the building. When I (someone he had threatened) expressed concern, their agent laughed in my face and commented:"If you're so scared, go buy a gun." Subsequently, the man assaulted me - and because PLI didn't have any security cameras in that area, there was no visual proof. That agent went even further, and denied the assault occurred.

In a later incident, PLI allowed strobing lights to continue without repair for months in the public hallway, Despite knowing I had epilepsy, and could easily suffer a seizure and injury from a fall.

This management office is monstrous. Both safety wise, and their negligence, slow response to building care.

Stay away from PLI and 60 West Broad ST! Bad investment due to poor performing Prime Locations management company (David Amster). It has been said that employees and friends without legitimate business with PLI are leaving reviews, I have seen 14 years of PLI in my building. My BOD is too feeble and unaware. It is something out of Saturday Night Live skit...Years of issues unresolved...In short, there is no management - musical chairs with property managers, you are on your own... and the latest is my 2H rain water leak is going on 3 years and I get 1 meter wide puddles in my LR. There motto: "Its all about service" is an SNL skit.

Bob at PLI was very professional and helpful. My co-op application needed a few updates and was completed and submitted in less than 48 hrs. I am looking forward to having them as the Management Company for my new home.
Kevin C

I can t begin to explain how rude the staff is, never call you back don t answer emails. Terrible terrible terrible

I have yet to move in any of the properties. But I am awaiting for my application to be reviewed. They have an awesome realty department, very kind and helpful. So I am only expecting great things from the management team.

This summer I had the opportunity to work with Prime Locations and found everyone I worked with to be professional and courteous. I worked closely with DeAnn A. who went above and beyond to explain the process, ensured every step was done expeditiously, and proactively communicated the status through every step. A fantastic experience!

Tamisha and Carlos are amazing people, always professional and willing to assist. Tamisha always go above and beyond the call of duty to respond quickly and appropriately regarding any issue or request send to the office. It is a blessing to have have her and Carlos in this office.

Great management company, I definitely recommend to anyone and use them again!!!

Carlos and Tamisha are the best management team we ever had.
Jerry and Cheryl Millman

Wonderful experience with the staff of Prime Locations. Teresa Pateli, the property manager, shows sincere interest in effectively solving our problems. Her response is always prompt. I've always found her polite & humble. They are doing a terrific job.

Bob was really helpful to me with my application for my coop. He was very patient and answered any questions I had. He always got back me in good timing.

Prime Locations Management, located in Yonkers, provides little to no service. They are terrible! There are visible signs of neglect throughout our building. Our tenants and shareholders are very unhappy with their service. Our property manager Bob Lindenbaum doesn't return calls and ignores complaints from shareholders. David Amster, a principal of the company doesn't care and is very unprofessional. I'm giving them 1 star but they really don't deserve it.

I was looking for a coop or condo to buy in lower Westchester. After several searches, I found the one for Westchester Towers in Yonkers on Central Ave.. After doing a search on both the property and the management company I decided to visit the site and look around. It is obviously a well maintained and managed location. The huge pool and onsite deli are great amenities as well. I stopped by the onsite management office and was very impressed with the staff. Prime is obviously a good company. The location made the top of my list.

Hi,

I want to thank Lionel Cole and Krystal Berry for their assistance in my purchase at 270 North Broadway. Being a first time home-owner was very nerve wracking but their patience and guidance and constant communication made the process much easier.

We fired them years ago when we learned their employee was stealing from our coop and not working for us when he was supposed to be. The owner David was often rude and shareholders didn't like that. Gramatan Management manages our building now and they are doing a much better job.

I've worked with PLI as marketing consultant/vendor for many years. From their principles to their associates, everyone from day one has been a pleasure to work with, and a great client to have. Its rare in their field, and I wish all of the clients I work with had their professional and personal attitude towards their employees, tenants and service providers. Highly recommended.

The following is to say how greatful I am of the Westchester Tower Office personel. Carlos and Tamesha are a superb team. Tamesha when I was going to the process of buy my apartment guided me every step of the way. God knows how lost I was and nervous regarding the purchase and all the documentation that was required for the board. To this day, Mrs Davis whenever I have a question regarding anything and even about my personal matters, she is there as my saving grace. Westchester Tower manager Carlos, is extremely knowledgeable on handeling projects and making sure the in and outdoors projects are completed and up to par. He as well, whenever I have approached him with questions and any concerns, Carlos is readily available and attentive to the matter or concern. As I stated above, I am truly greatful to know that I can depend and rely on Tamesha and Carlos at anytime and for this, I am extremly grateful.

TERRIBLE company! I have friends that live in a few of their coop buildings and they are some of the most neglected buildings I have ever been in.

Unbelievable Customer Service.... I have lived at 1853 Central Park Ave for 4 years now. This is by far the BEST place I have ever lived. The staff are courteous and friendly. They attend to your every need. In particular, Tamisha Davis, the Assistant office manager, is efficient, reliable, responsible, and courteous. When I have an issue, she responds in a timely fashion and I always get a resolution. Rarely, do I have a problem that needs attention. However, when I do, I am confident that Tamisha will have it resolved in a timely and professional manner. We are fortunate to have her on our staff!

My husband and I live at 1853 Westchester Towers. This letter is in reference to two outstanding employees, our Property Manager Carlos Hernandez and Assistant Property Manager Tamisha Davis. They are the most courteous and helpful employees in their positions. In our dealings with both of them they are always more than willing and able to facilitate any questions we have had.

This review is for Tamisha Davis & Carlos Martinez they are very professional and polite whenever I m questioning anything they resolve any problem within & reasonable timely manner. They are very pleasant they take the time to speak to you. They are very good in their own way deal with everyone. It is a pleasure seeing them when I go into office.

Tamisha Davis, assistant property manager, at WTOC deserves more than a five star rating! I have been living at Westchester Towers for the last 13 years and Tamisha Davis is so dedicated to her job and she is always available to assist with any issues related to the building. I have known Tamisha since I came into WTOC and she is so helpful and professional. Tamisha is an asset to WTOC! She is truly the best and WTOC is lucky to have such a gem!

They have been my Co-op's management company for over 10 years and I can't say enough about their staff. Responsive and knowledgeable.

I've had my problems with them throughout the years but all-in-all they're not a bad management agency

I have worked with Prime Locations for the last 10 years. I find it to be well versed in managing properties and responsive to all concerns. PLI has aways provided insightful advice and recommend it for real estate needs.

Their service is terrific. I called the wrong department regarding a maintenance bill. Instead of transferring me, she put me on a short hold and got an answer to my question. So glad this is the management company.

My 91 year-old mother, who has lived at 1865 Central Park Avenue, Yonkers, NY, for more than 30 years, adores Tamisha Davis and has told me that she is a kind, compassionate, understanding reliable, efficient and highly professional building administrator upon whom she can count 100% to help her with building-related issues. In her sporadic brief dealings with me over the years, Tamisha has always been helpful, kind and efficient. I am very happy to know that my mother can rely on Tamisha and Larry to help her handle any building-related issues that come up for her.

Would never live in another PLI managed property again. We had a laundry room that flooded every time there was a heavy rain. This had been going on long before we moved in as the water had cracked the foundation. It went on for the 3+ years that I lived there. After it flooded, nothing was dried or cleaned. Common areas were rarely cleaned. Garbage and recycling would overlfow regularly.

Good luck trying to get in contact with any staff there. Not entirely sure half of them actually exist.

Prime Locations provides excellent customer service. Their staff is very professional and always willing to go the extra mile for you.

The manager of my building takes days to return my calls and by then I solve the problems I've had by myself.

I have been a very satisfied tenant of Prime Locations for over 10 years. They have always been responsive and easy to work with. When problems arise, they are knowledgeable, practical and efficient. Their staff is always professional, friendly, direct and honest. I am in the real estate business, and so I appreciate how exceptional they are. In this industry, as in life, you simply cannot make 'all the people happy all the time'. I believe Prime Locations' staff still strives for this goal every day..

Tamisha Davis, the Assistant Property Manager at Westchester Towers, has been a true blessing to me concerning the Westchester Towers. She was so helpful during the process of purchasing my co op. Tamisha and Larry walked me through every step and she was so thorough, even down to a menu for take out my first night. If ever I have a concern or question, she is always an a email, visit or call away, and the issue is immediately resolved. She is an asset to our community and continues to make our community feel like a family rather than just buildings . Her assistance, promptness and attention to detail is second to none!

Prime Locations has proven to be a reliable and honest property Management Company. Bob E. who is our Manager, has always handles our property like it was is own. I am very happy with the service they provide and would HIGHLY recommend them.

I would like to take this opportunity to discuss my experiences dealing with Prime Locations LLC; it s support staff, and specifically, their managed property @ Bryn Mawr Ridge. Over the past 23 years, I have established excellent communication with PLI principals (David & Lloyd Amster), property manager (Teresa Peteli), and internal support staff. Their ability to execute action plans from the central management office allows for the individual managers to handle on site situations seamlessly. Within in all of this is the ever present, property work staff (superintendents & porters); whose efforts are such a valuable asset to the BMR cooperative.

All of the aforementioned attributes aptly describe what a cooperative embodies: Top to bottom attention to detail; which enable a better shareholder experience. It has been an amazing transformation from the Bryn Mawr Ridge, 1990 s to the present day. All of this would not be possible without PLI managements concerted efforts!
I have full confidence recommending Prime Locations management; and, Bryn Mawr Ridge cooperative.

My experience dealing with the coop application was good. The process is worth everything. The coop interview was informative n great experience for me as a first home buyer. I was very nervous about the interview at first but the board members made me feel comfortable which was good. The coop board members are very nice, friendly & professional. My entire experience was worth everything i would do it again. The supt Bill n porters are very helpful people who are always there when u call them or on the grounds of the property. I would highly recommend anybody to purchase a coop with prime locations.

Our property has been managed by Prime Locations for a few years however, as a new Board President, my relationship with them has become much closer. Our managing agent, Heidi, has created more of a partnership in running our property. She is responsible, uses initiative and is a skilled communicator. Also working with Deann has been a pleasure. I feel so supported. Working with such a well organized agency has made my role much more manageable.

I have had dealing with the various property managers at Prime and the accounting department for the past 6 years,. All of the employees I have had contact with were extremely knowledgeable and professional. The accounting dept. is organized and meticulous in their work. They are able to research issues and give you accurate, timely answers. Prime Locations, Inc. is a pleasure to do business with.

Tamisha Davis, Assistant property manager at Westchester Towers is the best. I moved in about 4 years ago she has been helpful in everything. She is very personable. If I have any question or issue I talk to her and she has the answer. If she doesn't she will find the answer and actually contact you with the information ASAP.

It was pleasure staying at Sadore Lane Gardens, In the PLI management each and everyone from the manager to the porter were nice and helpful. I have visited the office during my stay and they were always able to assist me with my issues.

As a previous board member of a PLI managed cooperative I can say they are very ignorant on how to manage buildings. They did not do what we asked and the building was dirty, the staff did not do repairs, they ignored shareholders, they did not advise the board properly so we lost a lot of money. I recently met a board member from a nearby building and heard horror stories from their coop too. I feel for those shareholders, it is going to cost them a lot because PLI Management does not professionally manage.

UPDATE, #2: Robert Rinaldi has started working at PLI and appears to be showing some competence and better follow-through with issues (TAX forms were immediately sent/dropped off and also a timely/quality water leak repair job to my ceiling/walls with their subcontractor a few months back). Of course, given the history, I think they now realize they need to stay on top of things or I will take other legal steps. But, here's to a brighter 2019! I am upgrading to TWO stars.

UPDATE: After stopping maintenance payments for 6 months and lots of bullying from the board, management company, attorney, and me holding out for eviction, they dropped the case, including all late and legal fees. Additional, I took them to small claims court for additional $1,000 bonus - and won for my troubles. What a group of incompetent clowns.
Next up: TAX FORMS: I have contacted them for a change of address in 2017, 2018, and now here we are again in 2019! Incredible. I am filing a complaint with the IRS against PLI March 1st if they do not produce my necessary tax form 1098 soon.
So, in summary:
1. PLI does not know how to mediate or enforce house rules - cooperative agreements and will land your cooperative in Landlord-Tenant and/or Small Claims court with legal fees and penalties.
2. PLI also writes memos to the building for property notifications with grade school grammatical errors half the time.
3. PLI cannot manage change of address notifications via fax and email for shareholder tax forms, so my taxes are late and my personal identity information is roaming around my prior address from 3 years ago (when I moved out of the bldg cause of #1).
4. PLI charges shareholders exorbitant application fees for sublets ($500-$1000) - (when I moved out of the bldg cause of #1).
5. No wonder why PLI has a glass barrier and keypad security door at their office separating the customer waiting area from support staff (filled with minority women who have few options but to work for poor wages AND receive little to no on-the-job training and development at PLI while the Amster's take home all of the profits.).

Management company is virtually non-existent for tenant concerns. I have tried for 15 months to contact Robert Stasiak to mitigate a noise issue with people above. You have to stop paying maintenance and incur late fees to get attention, then they fix the problem (or the co-op attorney does), while the cooperative PROFITS from you! Stay away if PLI manages a building you are looking into... and stay away from 60 Broad St W in Fleetwood!!

Please stop having your employees write favorable reviews.

I have known Lloyd & David Amster of Prime Locations for over 25 years & can highly recommend their professionalism & the caring for their clients and tenants. I have personally experienced their personal caring & attention to detail throughout the years. They strive for continuous training for their managers to be the best they can be along with being exposed to latest practices associated with property management.
Prime Locations, Inc. is a company that can tailor your needs so that all your expectations & goals can be met & exceed.

Prime Locations exhibits all of the characterisics of a great property manager. They are incredibly reliable and responsive. The team at Prime is a great group of professionals that focus on customer service. Efficient Effective , Real Time management. If you own a property in New York and you are looking for a property manager look no further Prime is your answer.

Prime Locations, PLI, has to be the worst management company in Westchester. They were our buildings worst nightmare. They were managing my building for several years and they put us into further debt and disrepair than we were previously.

Their employees are always courteous and professional. They really care about their clients and the service they provide. I highly recommend Prime Locations as a management company.

Outstanding service and out of the box help from this management company. Krystal Berry has been a godsend and Jessica Torres has been on the ball every step of the way.
I'm a real estate professional and I work with dozens of management companies. PLI is great.

Bob Engelsen responds to my email questions and concerns in a timely fashion. He s thorough and tries to help as much as he s allowed to within management s rules. He s easy to reach out to, knowing he will address the situation.

Tamisha is a amazing person she gives excellent service we greatly appreciate her everything is done 1 2 3 .

The property managers, Tamisha Davis and Carlos Martinez are very responsive and professional. Tamisha has often responded to emails out of hours on her own time, which is greatly appreciated. I know I can always count on her to get issues resolved in a quick and confidential manner. She is an invaluable employee and has a great relationship with shareholders and residents, and goes above and beyond to help others.

The company is responsive and has a lot to offer. They accommodated me as I was seeking a new place and I really enjoy the building I live in now.

Prime Locations at the Bryn Mawr Cooperative in Yonkers does an exceptional job interacting in an utmost positive manner with shareholders and residents. My husband and I are very happy living in this establishment where Michael Barbara, Board President and Teresa Peteli, Property Manager work diligently to maintain our beautiful property above and beyond residents' satisfaction.

Such a useless organization, the prior management company was far better. They actually responded to you and did their job. Robert Rinaldi simply doesn't do a thing. How people like him retain a job is a mystery. Do not do business with these people, they aren't worth a dime!

Nasty rude personnel. Make you feel as if they are doing you a favor. Instead of helping you.

Tamisha Davis Prime location , thx for always being willing to lend a hand, it's amazing how u help the Tennant get up to speed even when the going get tough u continue to have the great attitude, Having you on team makes a huge difference Pete Rivera 1853

I've lived in my complex since 2013 and we've gone through a few management company transitions-- this is by far the least responsive building management company we've had. My particular building manager dodges all forms of contact. I'm trying to complete a bathroom renovation and I had all required forms submitted by the tenth of this month. After several follow ups regarding approval, Robert Rinaldi finally emailed me back today to let me know he will not be responding to emails until next Monday. Overall, just disappointed with the "management" and lack of professionalism. I'm happy to remove this review once the issues are addressed.

My experience is with the management office in 1853 Central Park Avenue and specifically with Assistant Property Manager Tamisha Davis. Ms. Davis has been an extraordinary employee with a professional attitude and a fantastic style. She is always helpful, encouraging, prompt with appointments and work to be done. She goes beyond her way to offer her services and she manages to be in extraordinary rapport with all tenants. She is calm and peaceful, she listens carefully and acts immediately. She is focused on what she is doing and her advise, when she is asked, is most accurate. Prime Locations Inc. should be proud of having an employee as devoted and with such a pleasant personality and polite attitude as Ms. Tamisha Davis.

Mr. Martinez was visibly involved with the road renovation that was long overdue and took months to complete. I was impressed with the calm and professional manner he had during the renovation when the gas line was struck and caused the buildings to lose the ability to cook for several weeks. I appreciate the initiative he has taken to improve the appearance of the property by using professional landscapers for our grounds. I am looking forward to the improvements that will be coming to our pool grounds.
I have been living in Westchester Towers since April 2002. I cannot remember when Tamisha Davis, Assistant Office manager began working here but I do know that ever since Ms. Davis arrived, I am able to communicate with the Management Office and obtain services without issue. When feeling distressed about something in my apartment, garage, or custodial services, Tamisha Davis is responsive, reassuring and helps to resolve the matter quickly. Ms. Davis is always respectful and pleasant even during the most stressful periods Ms. Davis is a conscientious professional, and a pleasure to interact with.

PLI is the management company of the co-op I live in. I have had several dealings with Deann (asst. property manager) and Elizabeth (property manager). Unlike most management companies, they are very responsive and always answer within the business day. Everything moved along smoothly with them and any questions or issues are always promptly addressed.

Balancing multiple large properties with a large number of tenants is not easy, but this group definitely has the experience to handle it. They are professionals that look for the best solutions for buildings/tenants.

Living in a Prime Locations property for the last year, I have nothing but good things to say about them. Everything from maintenance billing, to work order requests are done in a very timely manner. During my board evaluation process, they were very helpful and consultative in handling and liaising between the board and I. David Amster and his team are first class.

This liquor outlet has reasonably priced liquor and the staff is very helpful. While shopping at Costco you can quickly pick up any additional liquor you may need.

Got scammed my place is foreclosure & now we have to move to a new place !!
I hope they don t treat all potential renters like this!!

I am a shareholder at Sadore Lane Gardens. and would like to say that my experience with both Sandra and Virginia has been great. They are always extremely helpful and do a great job at managing the property.

The management reps have little concern for their clients. They do not handle or "manage" repairs and have many inexperienced representatives that can't handle contractors, plumbers, electricians. If you have a building and don't want to do all the work yourself, go elsewhere.

I've known and dealt with Prime Locations for the past five years. They have the right people and are very responsive to the market's needs. Their increase in acquiring properties to manage is a constant and visible sign of their growth and expertise. They are very responsive and easy to work with.

The manager s assistant is always very helpful, and is especially respectful. She takes care of all issues immediately! I am extremely satisfied with the service I receive and have lived here for over 15, and I can not say that for every manager s assistant has been as efficient.

Prime Locations made it so easy for me and my client to work with, they were very attentive to our requests and if someone was out for the day they checked email and forwarded my request to his associate. Thank you Prime for having me believe in management companies again - you truly are a delight to work with.

I've had the pleasure of living at Sadore Lane Gardens as a renter for the past nine years. If I ever needed repairs, they were done quickly and during the winter months, management does a great job with snow removal. Great for families, close to public transportation and shopping. Olympic size swimming pool is an added bonus :) Sadore Lane is a beautiful place to live!

Bob Engelsen and prime location ink were very helpful in the process of purchasing a coop. this being my first purchase, bob stayed in contact with me the whole process by notifying me and helpful with every step of the way and everything that needed to be completed.

Thank you again

Very professional and thorough organization. Teresa Peteli is a pleasure to work with and she is terrific at resolving issue. Highly recommend!!

Prime Locations is a great management company, I would refer them to everyone! Great people and great service!

Prime Locations has a great staff. They are helpful, friendly and accessible. My old mangement company, I could never get anyone on the phone. What a breath of fresh air. They are a really great management company.

Moved into a PLI mamaged building about a year ago (Bryn Mawr). The property manager and assistant here are absolutely wonderful. Provided so much information necessary and helpful for an easy move amd didnt even have to ask. Any issues such as parking, were handled quickly and easily. Even the main office staff are friendly and efficient in responding and handling issues and questions. The on-site staff are so friendly and helpful and always keep the grounds looking beautiful.

Our condo board got rid of them after we learned that Prime Locations had been paying vendors out of the condo s bank account who never did work on our property (the invoicing had a completely different property address). PLI s accountants will cut a check out of your account solely based on the property manager s word - where are the checks and balances? Stay clear of these people and their recommended vendors. The Amster brothers have no control over their accounting or unscrupulous and unprofessional property managers. I would give them zero stars if I could. Contract with them at your own risk!

Virginia and Sandra were very helpful. Very responsive and pleasant to work with! Glad to have them as part of our management at Sadore Gardens.

Tamisha and Carlos are a great team. Since the day I moved in they have been very accommodating and made me feel welcome from day one. Any questions or concerns are always addressed quickly. I love the fact that Ms. Davis will reach out by phone or email which is very convenient in this day and age. Thanks for All You Do.

I am a long time resident of Westchester Towers. I've had many dealings with Prime Locations. The onsite management is very knowledgeable, helpful and courteous. The same with the main office. A pleasure to deal with.

They are terrible and very unprofessional. They normally don't return calls and when they do it can take days. Our manager is very rude to residents and is very lazy, he doesn't want to do any work.

I Just moved to 5 Sadore and the experience
is being great. very good attention, friendly and cain.
very satisfy!!!

The co op application process was completed very fast, faster than what I thought. The person who handled process was Bob Engelsen, he was very effective and very kind

Hope after I moved into my new apartment, I will move out of parking waiting list as fast as the application process.

Overall, this company who I had deal with are very nice. They are there for helping you.

So far in our application process for Bryn Mawr Ridge my husband and I have had an awesome experience with Prime Locations. Teresa and Salina have been so helpful with all of our questions and are quick and efficient. We couldn't have asked for better customer service from a property management company.

They "manage" our condominium association here in The Bronx. Based upon my experience with PLI Management as a unit owner ( we have now had 3 different property managers) they are a disaster!!! The property managers are non responsive to the complaints of residents, bring in outside vendors that perform subpar repairs and often ignore residents emails and telephone calls. Based upon this owner's experience: I would not hire them to manage a portable outhouse!!!!

We pay Prime Locations to manager our coop and shareholders are very unhappy with their service. We pay a lot of money for management and they don't do anything except collect the maintenance. They aren't managing anything and they don't answer calls there is no respect for shareholders.

Prime Locations has managed my complex Bryn Mawr Ridge for over 20 years and it's obvious why!!! The Manager here, and the assistants, are courteous and knowledgeable although the office is always so busy ! I am taking the time to write to thank Prime Locations to for a job well done "

We hired Prime Locations / Total Realty in 2013 to manage three apartment buildings that were in bad physical shape and losing money. They devised a strategic plan to improve the buildings physical condition and attract reliable paying tenants to rent the vacant apartments.

After a couple of years, both the apartments' financial and physical condition improved significantly.

We are very grateful for the hard work and guidance provided by the PL/TR team. They have been very professional and know their business well. I highly recommend them.