Poway Honda Reviews

I arrived for an appointment for something I didn t actually need. I asked if I could keep the appointment and get a different service done. Super easy! They were quick, efficient, and friendly.

From start to finish Poway Honda were spectacular to say the least. My sales person Cortney and my Finance Manager, Brittany were OUTSTANDING!!!!! I have never felt so comfortable buying a new car in my life. They were very attentive to my needs and wants and found me the best car I could have wished for. CONGRATULATIONS Poway Honda, you are number one in my book and I would recommend you to anyone!!

AB

very good for new car and used car. I went for servicing my existing car

Service shop is pretty good. Coffee is great. They have snacks in the waiting area. Tends to be busy on weekends.

John, the service advisor was awesome and very accommodating. Their valet, Adrian was super nice.

I had a great experience at the service center for oil change and 75 K mileage inspections. Valentin Morales helped me out. He was really helpful. I definitely recommend using his advise.

I was helped by Kem this time and last time when I brought my car in for oil change back in April. With the pandemic going on still I felt the process was very easy and safe. I was surprised to see so many cars lined up before they even opened, but it was a Saturday so I guess it s to be expected. Kem guesstimated it would take about 1 hr and 30 min. Which I expected during a pandemic but somehow I only waited 30 min. SWEET! Thank you to Kem and the rest of the Honda team for keeping my Honda Civic in top shape.

Very welcoming ,,no pressure ,,and well explained,,,love my car.

I just recently bought a CRV and loved the customer service provided by Mickey Perez. He didnt mind that we didnt want to buy that day and did his best. He didnt treat us like a typical seller and was straight forward (not shady). This led us to buy the car the same day even though we weren't planing to.

This is the first service of my 2020 CRV. Easy to make appointment , service is good with reasonable waiting time .

Very helpful team! They came and got my vehicle from my house so I didn't have to take my 2 kids and get stranded at the dealership. Great communication from David on when he was heading over and arriving each time. Awesome park job by the driver too.

Gary at Poway Honda was terrific! Best experience buying a car that we have EVER had! They were very upfront and straightforward and did not waste a bunch of time negotiating with us. Fastest paperwork signing ever- they were prepared and efficient and very conscientious about Covid procedures/guidelines throughout the whole process. Highly recommend to anyone! Thank you Gary and team!!

Tracy, Cortney and Jim made the car buying experience easy. They worked together as a team to make sure my wife and I had the model, color and features we wanted at an affordable price. No pressure approach and friendly atmosphere made for a brilliant encounter. .

Always a great experience at Poway Honda. My family and I have purchased about 10 cars over the past 8 or so years from here. Raj is such a great sales man and very caring to our needs. The signing process was very smooth and not pressured. I highly recommend buying or leasing here!!

Knowledgeable sales and finance force
Best new car purchase experience ever!

I came here prepared and did my homework to negotiate the price of the vehicle. Once i presented my negotiated price, we stuck on the deal immediately. Go see "DOC" ( Internet Sales Manager ) - Easy to work with and Superb Customers Service.

I had an excellent experience. Naipon was service person and took care of everything I needed very expediently. Best service I have had at Poway Honda!

Good guys here in the service dept. I believe the gentleman advisors name was myphon he was courteous and timely.

Gary helps us to get our new car. His dealership is professional and trustworthy.

I am so pleased with how Andrea from this dealership worked with me while my car was in the shop for almost 3 weeks. She kept me updated with where the work was going, what parts were being ordered and how they were resolving issues. Big kudos to her and the rest of the service team staff at Poway Honda!

Excellent service. Nyphon Vue was my Service Advisor. He did not hesitate in helping me and in answering all my questions.
Nyphon Vue made me feel important and appreciated.
He was sure that the Honda Muiti-Point Vehicle Inspection Checklist was done and I was given a copy.
And also a copy of the work that was done. Replaced passenger air bag..A pleasure to be at Poway Honda.

I brought my Civic in for an Airbag recall and Oil change and could not be happier with the fast friendly service. It was nice to deal with honest service writers and mechanics.

Friendly staff, knowledgeable with vehicles and they don't pressure you at all which I dealt alot in other dealerships

Over all it was a good experience. They treated us good and were not to pushy. I even had to take my new car back to have some things looked at a few days after I bought it and they set me up with a rental right away. My only complaint was there was a very minor scratch on the trunk that I asked to have removed since it was brand new and there when I bought it. Even my sales rep took a picture of it before we left the lot the day of the purchase. They tried to tell me it was gone when I came back to return the rental...but it was not!! It was still there and I didn't appreciate being lied to. It was barely noticeable but I could still see it and I know they could to. I would have rather they been honest and just say we couldn't completely remove it and what do you think? Anything but lie and think that I wouldn't have seen it. I don't take lying lightly and I was offended they thought I was blind or to dumb to see it.

We bought a 2019 Odyssey and had a great experience at Poway Honda with Timothy. We got a great deal on our new car and also for our trade in and the whole process was pleasant.

I bought both of my cars here. Both times the process was quick and fair. We had a battery issue with our CR-Z we bought. They took care of it no questions asked. Also I called in to service but hung up because it was taking to long to get some on the phone. They called me back even though I did not leave a message.

Knowledgeable sales and finance force
Best new car purchase experience ever!

Customer service is amaizing here! I live in Escondido and customer service is what keeps me going back to Poway Honda, since we got our Pilot there. For car sales I recommend Gary or Vincent. My last service person was Mike and I really liked him. He did not try to sell me something I did not need. I went in for a balding tire. Mike adviced me the tire did not need to be replaced. They rotated and balanced all tires to help the problem. Gary is their top car sales person. He is a book of information. We learned alot and he helped us decide on what to purchase based on our lifestyle. Vincent fed me part of his lunch while I waited!! I recommend you visit Poway Honda before visiting other Honda dealers.

I just purchased a car from Poway Honda last week and very satisfied with the service. Everyone was very friendly and helpful. I have purchased several cars from them and always left satisfied. It's pretty much my favorite Honda dealership thus far.

Mickey, John, and Amanda were very helpful and explained everything in full details. Everyone was so nice and welcoming and answered any and all questions that I had. They treated me like they had known me for years and basically took me under their wing. I'm so grateful to have had their help with picking out my brand new car, that i'm absolutely in love with! Thanks so much for all your help. I will definitely be back.

Excellent and painless: I like their honesty and attention to detail with custOmers. John in service and David (? The retired man) the driver are wonderful! So personable and courteous.

Bought a Honda crv. The sales person Jason ,said that the wheel locks were 200 dollars "mandatory" found them in the glove compartment. Couldn't negotiate lower then price offerd on the Honda 2016 crv.

Bonus points for letting us use a rental car for the day. Bad for the fact that I left my handicapped card in the car and haven't gotten a return call.

No haggle, low pricing. Gary said he would get us out in less than 90 minutes and he did. Best car buying experience ever.

I couldn't have had a more positive car buying experience. And I credit that to Mickey Perez. I had originally been referred to Poway Honda through the Costco Auto program in late summer. Mickey contacted me, got to know my car wants, and immediately got to work looking for my car. I wanted a very specific model, trim, and color (which turned out to be a bit more difficult to find than we had anticipated). But that didn t deter Mickey. We worked together from about late August to Nov 9th. And every week he would call to update me: tell me if he had gotten anything in that was close to my wants, let me know if he was working on any trades, and just let me know he was still looking for me.
Fast forward to Nov 9th, I finally had the car I wanted and the deal I wanted. I originally came in through Costco, and Mickey was actually able to beat Costco pricing! I had done my research and knew exactly how much I wanted to pay. I wrote everything down including how much I would expect to pay in tax, license, and fees, expecting to have to do some haggling. But they were actually very close to my expected price, and no haggling was necessary. Also unlike other dealerships that like to add "accessories" or packages on the car and charge you extra, Poway was honest and upfront without any hidden fees which I value very much. From the Finance portion of it, Mark was very helpful, and made me feel totally comfortable with the whole process
That morning, Mickey had everything set up for me, and even did a full car tutorial with me before I left. I drove of feeling very comfortable with all the buttons, features, and settings. I have bought many new and used cars, and never have I had a salesman take that kind of time to go over every detail with me. I also came in with my daughter and my parents, and Mickey did everything possible to accommodate them and make their time there comfortable.
So in the end, I got the SUV I wanted for less than I expected, and I had a great experience with all of it. Mickey was excellent to me and my family! Mickey Perez is an honest, hardworking, friendly, upfront kind of guy; who I would definitely buy my next car from. 5 stars all around!

Michael Fein was my salesman. He was very caring and respectful, with a great personality.

My finance person was also named Michael, although I do not recall his last name. He was also respectful and wasn't too pushy on additions. I would definitely recommend him and this dealership to others.

Called the day before and they got me in at 10am last Friday. Had both airbags replaced and a free safety inspection including recommended work i was not pressured to have completed. A professional experience from start to finish.

Don from Poway went out of the way to provide excellent customer support.

I brought my Civic in for an Airbag recall and Oil change and could not be happier with the fast friendly service. It was nice to deal with honest service writers and mechanics.

Came to this dealership to get a new car. I'm not too knowledgable on cars but it was all fine, the sales person helping me, Tiffany, was extremely helpful. She had answered any and all questions I needed to know while making the process fun and entertaining. I highly recommend this location.

This is my family's 2nd time buying a car from Poway Honda, and my first. I made my appointment with Poway Honda through the Costco Auto Program. The entire experience from starting my appointment to my car walk through to talking about finances was a pleasant experience that felt that there were no shady sales pitches involved. I feel that the staff at Poway Honda is especially aware that buying a car can be a daunting experience, so they do their best to be transparent about the whole process.

I luckily was able to get a 2017 Honda Accord LX well below the MSRP at Honda's special 0.9% APR. If you are a recent graduate, look into that program from Honda because you may qualify for credit towards your down payment.

Lastly, I would like to give a shoutout to Nathan. He was a bright spot during the entire experience. His hospitality and overall knowledge of the Accord really made the experience easier for me. 5/5 would recommend Poway Honda!

Parts department alwaus give me fast and service and patience with questions

Marco in service was great at helping me get my car taken care of quickly and effectively. Thanks for the great service!

Very informative, pleasant interaction with sales rep Cortney.

Thank you to Mickey Perez for being a great sales consultant. He was very approachable and explained what were purchasing very well. He got us a good deal. I highly reccommned this dealership.

Brian Fein you are ROCK.
I got referral to this dealer from Costco Auto. the initial Sales, Brian something, contract and setting up appointment. But when I showed up at them dealership He was busy taking care of other customer.
But Michael Fein took care of us. I took test drive the CRV. Michael gave us the quotes. I did not buying car then just need time to sorting out the deals.
Brian e-mail me couple days later. On Saturday I setting up appointment with Brian again. When I showed up at the dealership not too surprised he took care of other customer.
So, Michale Fein stepped in. He took us to the upper lot to let us pick out the CR-V I want. Get back to the dealership took care of our old lease and paperwork for new car. Three hours that he put in his labor on this sale. And he did a ver great job.

Sales associate Raj performed an excellent service during the transaction. I am very happy with his service. Only thing i want to mentioned is originally he said my lease payment will be $211 a month but he later told me price was increased to $221.00 a month. May be the management could honor the original commitment price which would make me more happy and comfortable.

This delearship always provides great service whenever I bring my cars for service. Alvaro is great and always delivers superb great service to my car needs. The dealership always honor my coupons for oil changes as well.

Poway Honda Sales Team has allows provided me with flexible options when I need to get a new car on short notice. Recently, I had to "break" my lease within a year. Tess, a sales rep assisted me in getting a New Lease for a 2020 HR V AWD EX. And she advised the Financing Rep. that no "frills" were to be added. Since I set a MAX payment for the lease.
Tess and past sales rep. such as Rhodel, Jose that helped me in the past. I wish them well.
Poway Honda..see you next time. Maybe let Gary get me into a New Pilot.

Love tiffany she gave me a good price and was very nice and always smiling.

Very unsatisfied, unhappy customer. First my husband and I were told on the phone that when we return the leased vehicle that had very low mileage; they would pay us for those miles. That was a big LIE we found out when we went to this dealership. So did NOT want to purchase or lease another vehicle from this dealer so we decided to return this vehicle. When my husband return the vehicle, he spoke to a finance manager and she said we would not have any more payments. That was the deal when he left the dealership. Now we have a settlement letter from Honda Financial services requesting to pay our last car payment!!!! So my husband call the dealer, and gave him a run about from person to person and NEVER called him back. When I called today to follow up, I was told the manager is no longer working there and left a message for a another manager.

UPDATE:
I spoke to a General Manager regarding this matter. She told me what the car was appraised at and I don't believe how this car was appraised. I believe they appraised this car to make it even, so we would not get any money for having low mileage.
What we were told before the vehicle was brought in to what actually happened is completely different. Seems like this is a complete manipulation to get customer's money.

Excellent buying experience at Poway Honda as always. A very family oriented dealership that makes the purchase very comfortable from start to finish. All made possible by the whole team (Jim, Brittany) including my go-to sales consultant Rhodel Pelimiano. Very knowledgeable and able to pin point the vehicle that matches my needs. If a very comfortable and relaxed buying experience is what you want/need, then head straight to Poway Honda and make sure to look for Rhodel Pelimiano.

The team at Poway Honda was awesome at getting my family into a used car. They kept in contact and never let me wondering about the status of financing or the vehicle.

Marco was great, no pressure and honest when I dropped off the car

In and out in an appropriate time frame. Clean waiting area with hot refreshments. What more could you ask for. Oh yea, a clean washed car to boot.

Doc is absolutely the best person that works there hands down. If you re looking to buy a car go to him he is 100% amazing. He is honest, trustworthy and down to earth. His primary goal is to help you find a car that fits your needs. The car I bought had the tiniest scratch on it and Doc offered to come get my car on his day off (Thursday) and bring it to the dealership to get fixed then drop it back off at my office. Nicest person ever don t buy a car from anyone else.

Great service from sales rep and finance dept. Was in and out quicker than expected. Process was easy and seamless. Would highly recommend Poway Honda to friends and family.

great people here. had a great time working with Tim on getting the best deal with no pressure or anything. The first day I asked about insight and when figured out they have sold all available ones, I requested a test drive on one of the Accords. Tim was so helpful and never put me under any pressure to sign contract, run my credit history or anything else. I asked a lot of question and he answered them all even though he knew I wasn't there to shop on the first day. After visiting a few other dealerships I ended up coming back to Tim and got the best deal.

Bought car from lot in 03. Moved in 09, moved back in 21. Got car serviced - they had no record of my car. Maybe system change over the years, who knows.

Car AC and heat stopped working within 2 weeks of servicing. Schedule another apt online to come fix, even spoke on phone to rep regarding apt. No mention that diagnostics not done on saturdays. You would think their customer service would know this. Love the car but frustrating company to deal with.

Many thanks to the very friendly & helpful staff at Poway Honda in getting me a great deal on my new Honda Accord.

Thank you for a great service visit, especially during the time of COVID19. It was clean, healthy and safe. Kem did a fantastic job with customer service, explaining each service repair, and overall communication.

Aug 2020 - Our battery was not holding a charge on our 2006 CR-V, so I took it to Poway Honda, as that was where the battery was originally purchased. I also wanted the KARR alarm disconnected. My service advisor was Mr. Nyphon Vue and he did an outstanding job getting my car serviced. He understood perfectly what I wanted, and kept me informed of the progress. He determined that the battery was under warranty, and so he had it replaced at no charge, and had the KARR alarm removed as well. Superb service all around at Poway Honda!

We have four Hondas and have been working with these people since 2006. We get good service and reliable work. Christopher and Mike were there to get my Civic Hybrid in on-time. Took down all of the info right there, checked for possible recalls and drove off to the service bay. A shuttle dropped me at work 15 minutes later. Called me when it was done. Thank you Poway Honda.

This was the worst car service experience I've ever had. They took 3 hours for an oil change, and didn't check out something on my car that I asked to be looked at. There was a half-hearted "Gee sorry" response when the service guy finally brought my car around, which translated into "too bad, I'm really not sorry."

Former loyal Honda customer. I took my Pilot in for routine service and to fix a broken tail light. I'm not going to throw the service guy who helped me under the bus because he was very professional and I don't blame him for the tactics this place uses to try and rip you off. This is a racket. Long story short: they tried to charge me $150 - $250 for each fluid they touched, about $400 for the taillight for a total of about $1,200. Instead I just had them change the oil, rotate the tires, do a recall, and other routine services for $95. I took the vehicle to an honest mechanic who did everything else for about $350. In other words, this place wanted to charge about 3x as much for service as an honest mechanic does.

I just had a service completed by Poway Honda. The service was very good and done on time. Service Line Manager Mike Deason did an excellent job managing the service.

Honest. High integrity. No surprises. A really pleasant experience with nice people (sales, management, and finance). Awesome

Very informative, pleasant interaction with sales rep Cortney.

I bought my first brand new car here and it was a terrible experience. Aside from that I got my first flat tire in my new car tonight and went to go change it and when I opened the spare tire compartment it had trash in it and the jack kit was missing pieces!! I m so upset someone at Honda clearly used the tools before they sold me the car and didn t put them back and left their garbage for me to find. Now I have to call for road side assistance and wait because of their neglect.

Very helpful, professional and knowledgeable. Steve Robison is the person who helped me out and he was very thorough with every questions I asked. I'm impressed with the customer service.

Very professional service from the team in Poway Honda... Gary Lobel and Brittney were awesome... thanks again for all your help and assistance... I'm enjoying my new Pilot

Incredibly friendly... helpful! Went the extra mile! Absolutely wonderful! Helped me in 5 minutes! Thank you for your help today!

My car needed new tires after a spinout on the freeway during a storm. I contacted Poway Honda, and they got me in the next day. It took longer than expected, so I was shuttled home and picked up the next morning to pick up my car. I really appreciated feeling safe again with my new tires.

Just bought my first car, Mickey Perez was my salesmen. He was very patient, informative and friendly. I highly recommend him!

The staff of Poway Honda is helpful and they explained clearly the situation what I am encountered. I am glad to have my Honda Odyssey to be taken care of by the friendly staff of Poway Honda.

overall good experience. went in to see if they had the color and options i wanted and they did not but will get one in few weeks so i will check then.

We came to here couple days ago for a vehicle (lexus nx200)
But after check this car we realised that tire and wheel were not original stuff, and they don't care of their car when they want to sell it, which means they only want to sell it, that's it, and also the tire and wheels were damaged, and the other important thing is about their manager, he was not friendly

I had B123 service performed @ Poway Honda 1st time and I was really happy with service. Thank you very much .

Great and friendly service. They were fast and washed my car and made it look like new. Their customer service is always impeccable.

Service advisor was great and fast, got the part order and service was done quick

Best car buying experience EVER thanks to Devin and Ryan!

Jon Harris

Sales person, Doc was friendly, knowledgeable and easy to talk to but not pushy. He took time to explain all features and how they work. We were very happy dealing with him. If all car sales person is like Doc, car sales person reputation will be much better. We definitely will go back to him next time when we are buying a car. We highly recommend him to anyone who wants to buy Honda car.

Nyphon freaking rocks, he took care of me and I'm really nitpicky. Go to him and get your car checked out!

I loved nokicola crissa she was amazing but we waited 4 1/2 hours to buy a car which is way to long in my opinion no negotiation available for an all cash offer could
Had wrote a check and walked out had they given me any discount at all and just left me thinking could
Had been 5 stars

the customer service agent never give total dollar amount when I ask him to change my oil and replaced my windshield, last month they charge me only 49.00 $ but this time 78.00 $ I think they should be honest not to hide the price every time they give me different price, also I did call the service department earlier they said we only charge you for part only for your windshield wiper when I got there they told me different story, also 6 month ago the mechanic the one perform my van oil change he left the engine cover open I drove the van for 5 month until I discover they left my lid open, I'm really sad about all this issue.

I brought my Honda pilot there 2012 and has been using their service department since. I am very happy and appreciate my service adviser John. He is always professional and helpful. He and his team consistently go above and beyond. Thank you so much for making my car maintenance experience easy.

Super place to purchase a car, I highly recommend it.

Great location with a great selection to choose from. John Abel helped me with my first car purchase and it was a 10/10 experience! I love my new Honda Civic and I'm forever grateful, thank you so much!!!

Great customer service all around. We are very happy loyal customers.

What we've loved about Honda Dealership on Poway, that they have quick & fair price for your car, they are able to propose a great deal within 15 minutes, check my credit scores, give me discount. Also, Honda financial department works like a precision clock, with all explanation details & my options for loan and all insurances. I feel that I was satisfied with their service 100% + Extra due to their diligence and attentions to my car selection needs as we were talking and walking thru their stock of brand new cars on their parking lot. The on-line marketing, sales, finance, and mechanics were able to complete whole purchase transition within 2 hours and 15 minutes from the moment, when I just stepped in to their dealership office. I drove my brand new 2018 Honda Odyssey back to home with very good feeling, confidence, and clear mind about my car requirements for the future maintenance due to professional Honda dealership team work. Thank you for huge help for my purchase from Cortney Plaziak (Internet Sales Manager), Mike Perez (Sales Consultant), Brittany Escobedo (Finance Manager). This team was brilliant!!!