Poway Honda Reviews

I had a service appointment at 8:20 am on 2-14-2020, checked in at 8:05 am, was told to wait in the car on the appointment lane. I then saw three cars pulling into the No appointment lane . First, it was a black Honda CR-V, then a silver Honda Pilot and then a white Honda Civic about five minutes apart. I was thinking to myself, I would be next especially I had an appointment .
To my surprise, Poway Honda Service took care of the black Honda CR-V first, brought it inside; then about five minutes later, they went to the silver Honda Pilot next and took it inside shortly after. I was thinking to myself, oh well, I would be next because my appointment was 8:20 am and the clock showed 8:35 am. BUT NO, they went to the White Civic next to start the paperwork. I checked to make sure I was on the appointment lane. I was indeed on the appointment lane. I went inside, politely asked one of the service reps about my appointment. He said he was finishing paperwork for something else but did asked me what happened. I told him what happened above. He told me to talk to the manager because of the system they were using. The manager had a sign on his door, DO NOT DISTURB so guess what I had to wait until someone were free to help me.
Finally a service rep came, checked me in, took my van in and I left the dealership at around 8:55 and was told she would call me around noon when it should be done. I came back to my office late, was late to see my first patient at 9 am, needless to say pushing my work schedule back for the rest of the day at my office.
I then called around noon, was transferred to my service rep, left her a voice mail message about if my van was done. I called around 1 pm again because I needed to pick up my kids from school at 2:30 pm. I was told I needed to talk to my service rep, was transferred to her voicemail and left her another message.
Finally, I called around 2 pm, demanded that I needed to talk to somebody when I could pick up my van. The service rep picking up my call, was able to track down my service rep and about 20 minutes later confirmed that my van was ready for pick up.
So lessons learned. If you HAVE TO GO to Poway Honda for service, don t bother making an appointment, just go to the non-appointment lane, you will get serviced faster. It seems TIME and APPOINTMENT concepts do not exit here. In addition, for a software update and to check on a power plug recall on a 2019 Honda Odyssey took 5.5 hrs of service is beyond me. There are other Honda Services out there which I am sure can provide the same Honda Dealer Service quality but with better respect of your time, since there is ZERO respect for customer s time at Poway Honda dealer.

Service department told me that they changed my car's coolant / Water Filter during a timing belt change, but when I came home after servicing the car, I realized that coolant level is same before I took the car to the service. The coolant level was very noticeably low and clearly needed a top up, therefore I knew the level very well. Clearly they didn't change the coolant but now I also doubt that they changed water pump. Be careful with this place.

Excellent Service, they did everything to help me based on my budget! no pressure at all! very professional and respectful, I definitely recommend Poway Honda
They are the BEST!!

Did a great job on my service. I had breaks done along with an oil change and other services. They did it all before they closed even though I brought it in after noon and without an appointment.

Very helpful--beyond expectations. Took extra time to familiarize us with the car. It was all very much appreciated.

Bought a Honda CRV. Things went smoothly. Nice people to deal with. Great salesperson.

I came for a honda pilot recall, it took 3 hours, nice waiting area to keep you entertained with tv, wifi, and refreshments. Great service from Colin and even got my car washed!

As a first time buyer, I would honestly say that I had a great experience at Honda Poway and couldn t have been better without Mickey Perez. He was very friendly and helpful. I m very thankful for his helpful service, I definitely recommend working with him.

I bought my 2018 Honda CRV EX-L from Poway Honda on Halloween 10-31-2018. The dealer named Mickey Perez provide high quality serve for me. I really appreciate his help. A very nice, easy-going old guy. Thanks Mickey. Thanks Poway Honda. I had an wonderful Halloween this year.

Our salesman, Paul Ward, was excellent. Paul followed up when he said he would and didn't mess us around on the price. The finance officer was efficient and genial. Overall, I had a great experience trading in our old car for a newer one.

Nathan and Devin were very helpful and gave us a great car buying experience.

I went for two recalls. The service is fast. Just the waiting room is too small.

They were courteous, performed the regular maintenance and safety recall in a timely manner, and the WiFi, coffee and snacks in the lobby were very good. Overall very satisfied.

Meh service... I had taken my 2018 odyssey Elite for a recall, and also for service, work was done service adviser never explained details of full work done. The dealer never updated the records either, I kept getting calls from american Honda advising me to take care of the recall.
I though maybe its an isolated incident, this week i ordered some filters and parts from their store the individual taking my order was so rude, after the order was done i see my card has been charged its been a week i have no indication if the parts I ordered have arrived, tried calling twice both times i get a voice mail when transferred to the parts department. I now question if this dealer is even worth going to i have to find another dealer close to my work.

Had a great experience buying my new 2016 Honda Pilot. We had already been to Escondido, Carlsbad, and Temecula. We ended up buying in Poway. Everyone was great and very helpful

Just bought my car here and the salespeople, Rhodel and Tess, were friendly, patient, and did not pressure me. The experience was as painless and as stressless as making a large purchase could be.

Al Rodriguez is very friendly, knowledgeable and attentive. My wife, Aleena, dropped her car off for a tire repair and everything went well. The service was excellent and professional. Thank you Al.

I always have a phenomenal experience at Poway Honda. Kem Ujiiye served me this time for the oil change service.He was awesome from the very starting until the end.. really appreciate Kem for all you did....
keep serving the same and see you at my next visit..

My CR-V A/C was blowing warm air. I called three Honda dealers near me, Poway was the most courteous and helpful on the phone, and their diagnosis fee is the cheapest. After seeing the good reviews about them, I decided to ditch my old dealer to give Poway a try. I am so happy I did. I had done some research before going, CR-V A/C compressor has been a common problem and was recalled. But my warranty has expired. I had expected to pay $800-1000 to replace it. So I was very happy when Marco told me they found the problem, it was not the compressor but main replay, and it only cost $32 for the part + diagnosis fee $120. When I picked up the car, the car was washed and done a multi-point vehicle inspection all for free. Everyone greets and treats customer with respect. Especially thanks to my service advisor Marco Lopez-Ramirez. I would certainly go back again.

Great service.. will keep going to Poway Honda to have my car serviced.

Marco was really helpful and very accommodating when it came to the service. Will be coming back forsure.

We had a great experience with the poway Honda. The sales agent were friendly amazing and gave us a very good deal on our Honda Accord..

THANK YOU to Poway Honda and whole team members for doing their best to take care of our needs at all times. When you purchase a vehicle, getting your cars' maintenance and service reqt's and any questions you may have, they're always there for you.
They've been doing an awesome and superb jobs at all times. Service manager Evan and his team, Al are all doing a great job, with the best customer satisfaction! Poway Honda is the place to go whenever you need something for your HONDA.. best customer service ever, Thank you All very much!!!

Poway Honda does great work; every time I schedule a routine maintenance they get me in and out quickly and always are courteous. I schedule my appointments online which makes it really easy to do business with them. They always call to let me know if something unexpected comes up and their courtesy shuttle is really convenient.

The repair was done in time and the work done was clearly explained.

The best experience ever in buying a car. Cindy was really helpful, very knowledgeable and friendly. Would love to do business with her again!

Still...Good, experienced service professionals. Car is always returned cleaner and the service is completed as requested.

Everything went great. People were easy to work with. Got a car within an hour or so. Henry was a great sales person.

Everything was handled quickly and smoothly. Everyone was nice, courteous and very helpful.

I have had 3 encounters with Poway Honda's service department, all negative. The odds of that happening are pretty low, yet here we are.

Visit 1: Had an issue where my accord was cranking very slowly. Pulled into Poway Honda, was greeted by the service writer where I was told that I would have to wait 4 hours before a tech could run a simple battery test (which only involves clipping it onto the battery cables and pushing a button). I went to Honda of Escondido and they were able to tell me within 5 minutes that I needed a new battery. 10 minutes later I was on my way.

Visit 2: Slow cranking again on the accord. Pulled into Poway Honda again (like an fool who didn't learn his lesson), and the service writer came out to greet me. I told them the issue, and again was told it would be 3 to 4 hours until a tech could look at it. Again left for Honda Escondido. 20 minutes after arriving, the service writer told me the battery was fine this time, but my starter was drawing far too much current. When they told me it would be almost $1000 to replace the starter, I laughed hysterically and asked for my keys. It was a pain to replace, as it was a bit buried in the motor, but 3 hours of work saved me over $800.

Visit 3: Slow cranking, yet AGAIN on the accord (23 months after battery replacement). Pulled into Poway Honda (I must be a total glutton for punishment because I never seem to learn my lesson). Since I had replaced the starter less than a year ago, I was confident the battery had gone bad again. Greeter came out and I told her I was having trouble with the battery. To my surprise this time the expected wait was only 30 minutes. Then I made the mistake of telling her it should be covered under warranty since it was under 2 years from buying the last one. She told me I needed a receipt, otherwise they couldn't help. Fair enough. I called Honda of Escondido and had them email me a copy. Then when I showed it to her, she told me they didn't have the battery in stock (a VERY COMMON 51R type) and it would be 3-4 hours to get one. Funny that she didn't mention that when she thought I was BUYING A NEW ONE. Again, went to Honda of Escondido, and was on my way 20 minutes later with a free replacement battery.

Bonus (not a visit): Knock sensor code being thrown by my 2011 Pilot, and timing belt is due. Went to call Poway Honda Service department at 3:50 today (hours say they are open till 5 on Saturdays). My call was forwarded to a service writer, but apparently they had already left for the day.

It is REALLY SAD that I still have to drive to Honda of Escondido to get decent service even though I moved to Poway. No point in reaching out or trying to get me to change my mind at this point. I won't be returning to Poway Honda. I have never had any issue with the sales team, both new and used have treated me very well. But the service department sucks enough that I refuse to even buy a car from Poway Honda. Too bad, because I am buying another car during the Happy Honda Days sale this year.

Andrea was amazing! Although she was extremely busy with other customers, she remained calm, was very professional, helpful, and accommodating. She certainly made my day a better one!!

They do reliable work, have awesome customer service, the staff is always very friendly, and they do their best to make sure you are satisfied with what you pay for!

My car was ready earlier than expected. They normally give the cars a quick wash but not this time. That would have been the 5th star

What a great experience. Doc helped me get into my new beautiful 2019 Honda Civic Ex & man did he go above & beyond, no other dealer could come close. It was the most smooth transaction ever. He was very helpful on answering all my questions & very knowledgeable. You definitely could tell he loves what he does. Thank you so much Doc!

I bought my new CRV from #PowayHonda last Sunday evening and we final the deal in some price for OUT OF THE DOOR but #powayHondafinance guys messed the paper work and put the agreed Out the Door price to base price and added all other things there after AND my mistake was that I did not saw the paper and signed it. I agreed that it is my mistake and I must have to check the papers before sign, but I did not and just trusted on our words. I saw the papers when I came home. I called them next day morning #within24hrs, but sales person and finance guys didn't entertain my request to update the paper work and correct this mistake as they are getting benefited by this.
If same kind of mistake was happened which make them in loss, they would have call me to correct that. I knew they could have done without any issue, but that business and they benefited by my mistake.

Checking the papers was in my mind but got distracted as #PowayHondaFinance trying to sell all other things as they do and I lost my mind there :( and had big loss.
So I would say check your papers don't trust on words, I learned my lesson :(

Good facility but long waits even with appointment.

Although there were minor, could not be controlled delays, Chuck was the most amazing agent to assist me and to make my experience top of the line. Professional, transparent and fair - I have been coming to Poway Honda for many years and have had the best experiences from all I have worked with. My husband and I will continue to return for all our vehicle needs, more importantly, we will ask for Chuck to always help us. Thank you so much Chuck and Poway Honda for always ensuring our vehicles are in peak running condition.

The service was great! The salesman was courteous, informative, and had great things to say as well as key points on all the vehicles I was interested in. They helped direct me to the vehicle I needed and were to the point on extra options and insurance selections available for that vehicle.

Fast service, recommended viable longer term repairs. Fair, very fair.

Very satisfied with my car buying experience. Worked with a salesperson named Pourya. He was very polite and understanding. I didnt know what car i wanted to get but he showed me all the options and what fit in my budget. Bought the civic and couldnt be happier. Thank you for making my visit so easy and fast.

Service center staff, you guys are the best to work with. I am very satisfied with the service being done on my vehicle. My experience with Poway Honda service center has always been positive. Highly recommended to anyone.

I have to say, the service is amazing here. Honest and fair, their team of service advisors keep me coming back consistently.

However, I can't quite say the same about the sales team. When I last tried to purchase a vehicle, I wanted to test drive one of the lower trims as the higher tier trim wasn't available yet. The goal was if the lower trim drove well, I would be comfortable putting a hold on the higher trim as it came out. Long story short, they lost my business... But I still come back to the service team.

Everyone is very professional and courteous. Thank you!

I took my Civic in for a recall. Marco was very helpful and was able to get me in without an appointment that day. The work was finished up earlier than expected and all in all it was a great experience!

The car presentation and the sales person were very well organized and helpful and knowledgeable

Excellent customer service, quick service, and comfortable waiting area

Hoehn Honda had no interest in replacing my recalled air bag I wanted it done because I was told not to drive with a passenger. I called Poway Honda who ordered one, they called me in a few days and set up an appointment. I was told it would be two hours and was out of there in one and a half hours. Yippee.

It was a great visit. Everyone did their absolute best to help out. The most important thing for us besides the quality is how the salesperson is. We don't like the pushy sales people. In our case, It was great to have some space and think about our options. Raj and Gary both were very nice and helpful. We didn't feel pushed for the purchase. We ended up buying a 2021 Odyssey and we are very pleased with it. Thank you Honda Poway.

Service was great. Chuck was helping us out and he was knowledgeable, and helpful. Thank you.

My experience was amazing! I worked with Gary who has been with Honda for 11 years. I called him a few weeks prior to meeting with him and we discussed my options over the phone. I scheduled an appointment and Gary was very informative and up front about cost. I really appreciated his honesty and sincerity. A week later I went back to sign the lease for my new CRV. Gary was very professional and friendly and made this experience very pleasant. I appreciate all of his help and will definitely return in 3 years when my lease is up. As for the car, I love it!

John in service is the best. He always has a smile, is fast and courteous. I appreciate his customer service.

After checking out a couple of cars at one particular dealership, I decided to browse Poway Honda's website to see what they had. That's when I found my 2019 silver civic with extremely low miles. I met Tes at the dealership who worked really hard to get my asking price for the car. I would definitely work with her again or recommend her and Poway Honda for anyone looking for a car to buy.

Before my purchase, I made a request to several Honda dealerships and the first one who answered me was Nicole (Nikki) Chris. Our acquaintance was very pleasant and productive. Nikki answered all my questions and gave a lot of useful information.The new generation of Honda Cr-v cars has many electronic devices that Nikki helped me activate. Her charm and professionalism left a very pleasant impression and the purchase of a new car made this day unforgettable.

Customer service was excellent!!!!!! It's not their fault the pricing is ridiculous. Honda charges too much for their service, but all the people at Poway Honda are genuine and provided excellent customer service.

I was searching for an updated, reliable car to last me for the next several years and I was helped by one of the most authentic, kindest salesmen at Poway Honda. Mickey is a top-notch salesman who worked in the car services department for many, many years. He is very attentive to what you are needing in a car and has the knowledge to back up what he is selling. As a woman entering a car dealership, there's always that worry that the salespeople might be condescending or may try to swindle you. Not once did I feel that working with Mickey. As for this Honda dealership, they should be grateful and realize their luck to have a team member like Mickey! I did not purchase a vehicle from this dealership, but if I know anyone who would be searching for a car, he would be the salesman I'd turn them to.

My technician was cold and tried to up sell me . My car feels weird since I've received it, the e brake is super stiff. Make sure you get the right help. I gave extra stars because the shuttle driver was AMAZING.

They gave my step daughter a great deal. I want to get the new Accord from them.

Loved the service, fast and easy. The guys knew their job and knew exactly what we were looking for. We were out of the place with car and finances all done in less than 2 hours.

Chris provided excellent service and very detail about the things needed to be done for the car. He quoted me the price for the parts I need to fix the tail light and bumper.

Got our Honda FIT serviced here yesterday. Work seems solid. Car runs great and the service representative was very helpful and accommodating when things ran a little longer than expected.

The vehicle was less than 3 years old and had a battery down issue. Got a next day early morning appointment. They squeezed me in the appointment list with the best service rep (Jerald). He made sure the battery was first tested thoroughly and as he believed that battery replacement would be better than any fix, he went ahead and replaced with a new battery for no charge. He takes every customer's requirements as his own and goes beyond and gets the work done. He is "the one" I highly recommend to go to.

I took my car to Poway Honda dealership for oil change service last Thursday 06/01/17. Marco Lopez, Service Advisor, was very helpful. Even he was very busy but he managed has my car done less than an hour including checked any open recalls. I like Marco's professionalism. I definitely would like to come back and ask for Marco.

Just bought a new 2016 Civic Coupe (amazing car btw) The sales staff was very friendly and helpful, especially Cindy Cruz and Lisa Schaerrer who helped us with the purchase process. This was my 3rd car buying experience and the first that both my wife and I drove off the lot headache free.

I needed my 2018 Honda Odyssey taken care of and they have done a great job.
The issue I had were causing sensors and maintenance lights to come on spontaneously and it was getting quite disturbing. In November 2018, I took it to Poway Honda for an oil change and Marco (service advisor) quickly gave me the option to have two recalls done on it; this was prior to Honda sending me the recall notifications so I was not even aware of them.
During the oil change, Marco and his technicians realized the issues I had with my sensors. They did a diagnostic and ordered a seat belt sensor which they felt would fix my issue. Installing a new sensor and then doing the recalls required my vehicle to stay one day at their facility. They arranged tirelessly for me to get a rental van because of the number of children I have. The next day, I pick up my car and leave happy. The error seemed to have been taken care of until Jan 2019.
I planned to return to Poway Honda and called them I was on the way in the next 30 minutes. As soon as I arrived, Marco tells me that he had already called Enterprise and locked on a van for me and said, he and his team will find out what s wrong with my van and not let this problem go on. He calls me later that day and tells me that it was the actual SRS Harness but he could not get the part for a few days since it was coming from Ohio even though he had requested expedited shipping. Along with Honda of America, they felt the alarm installed from the dealership I bought it from may be faulty. Marco kept me up to date daily of my vehicle and the parts on order. My van interior was taken apart just to fix the issue. I was called that my van was ready around 9 days later. It has been two weeks now and no issue seem to be present.
Highly Recommend Marco and his team of experts at Poway Honda. I will be there again for my regular and unscheduled maintence needs since they have shown me great knowledge and honesty throughout this extremely tiring problem.

My experience at Poway Honda was wonderful! I purchased 2017 Honda Civic and I am absolutely in love with it. I got an amazing deal. People were so patient and kind with answering all of my questions and was never pushy with anything. Car buying experiences easy and hassle-free. I was happy with every aspect.

My husband and I were beyond happy with the level of customer service we received at the Poway Honda Service Department. Our Service Advisor, Valentin Morales, was amazing from start to finish. I brought my car in for a B1-Minder and had my 4 year old with me. I made my appointment first thing in the morning and only planned on being there for a few hours. Valentin made me aware of a recall on my airbag and informed me that my car would need to be there all day. I chose to have it done and he arranged for a complimentary rental. I was shocked to see the shuttle service waiting to pick me up before I even finished filling out the paperwork. In addition Valentin helped me carry my child s very heavy and large car seat to and from the cars. Also, when I came back to pick up my car that evening, a female Service Advisor made sure to park my car right next to where I left my child s car seat outside. They were very dialed in to their customers needs and this stood out to me. My husband and I will continue to service all 3 of our Honda s here. Thank you.

Thank you to Mickey Perez for being a great sales consultant. He was very approachable and explained what were purchasing very well. He got us a good deal. I highly reccommned this dealership.

Awesome experience so far with this dealer. Though, honestly, with my particular car buying situation, I'm not that difficult to please. Just need a reliable used car for a year. Still, the dealers have been very accommodating and incredibly helpful. Will update this as the experience continues and after completing my purchase, but I expect it to stay the same.

We purchased a 2013 Honda Civic and are very happy with the car. The sales people were not pushy and very helpful trying to find the right car at the price we were looking. The only mistake we made was not asking ahead of time if the car had been in any accidents and only found that out when we were going through all of the paper work. Everyone is very helpful and accommodating there.

Marco from the service team is always professional, knowledgeable, and polite. He always takes care of my service needs for my 2019 Honda Accord EX-L hybrid. I would highly recommend Poway Honda because of people like him.

Edwin S.

From the beginning to end, Steve and others were very polite and professional. Always attending to my needs to ensure that I was always comfortable. Great Job!

Poway Honda is like an oasis in a desert of terrible Honda dealers. We drove up here from SD, after having been to many different Honda dealers, and after having experienced some absurd situations. We thought we had found our car at Mossy Honda in Lemon Grove... but after several hours of haggling over the price, and an agreement to buy and pick up a Honda HRV, we were told that the car wouldn't be available to pick up until they addressed a TSB for the door handle. The dealer claimed this was required by "law" -- needless to say, this was not true!

So we left Mossy and started to search. We called Honda Poway, and spoke with the lovely Henry Campos. Henry found our car, but it was up in Santa Monica -- so he drove at 6am to get the car and returned the same day. That is service!

Everyone at Poway was professional and polite. Both I (Maria) and my son in law want to thank Mr. Campos especially: he was the outstanding employee who not only found the Honda HRV we wanted, but also guided the entire buying process to ensure that everything went smoothly. So yesterday, we left Poway Honda with our new 2016 Honda HRV!
Best, Maria Clara

Friendly service. Right to the point. No overselling. Provided an estimate for how long it would take and were done right on time. Definitely going back there again

Mike Deason from Poway Honda Service Department is the most excellent service-manager I have ever met!
Mike is very friendly and knowledgeable service-manager. He has checked and fixed my Honda Accord on time with the best quality I expected. He also informed me on any issue related to my car, that I needed to be aware of.
Much appreciated and I would highly recommend him.

A very different dealership. Service specialist, Marco was very knowledgeable and helpful.

Exceptionally customer service, friendly staff always willing accommodate whatever the customer wants and needs. Why buy a Honda from anyother dealer than Poway Honda?

We just bought a Honda Odyssey at Poway Honda and it was probably the best experience we ever had buying a car. The Odyssey is new but looks and drives like new! There was absolutely no pressure. They were friendly, knowledgeable, and quick. We had seen their great reviews and now we know why. Megan and Brittany were the best. Thank you! We love our car!

I drive 35 mile to get my cars service here I love the service team and techs. I have been customer for about 10yrs now, Marco and Al take theIr time to listen to my concerns and go beyond to help me and each customers. I know this is a fact because there are times I need to wait my turn. (All worth it)Nothing is left rushed. I have been to two other dealerships and non compare.

FYI - All 6 of my hondas where purchased at other dealers but I will give Poway the next opportunity.

Thanks Poway Honda.

Just bought my Honda Civic from Mike and eeceived a great CS. He will assist you even when he is not in the office.

Al scheduled me in for my routine maintenance quickly and easily, so that I was able to get my Honda Pilot in just days after I called. Al was ready to accommodate me the day that I day I called, but my schedule did not allow it. As always, Al, and the Honda team, took very good care of my car and me.

picked up a new civic hatchback touring this past weekend, 2nd car in under 3 years from this dealership...mark and vince did everything possible to get me a deal that satisfied me, great customer care!

Went for a recall and they were very professional, they gave me a call when my repair was done and even threw in a complimentary car wash :)

Setup quickly for service. Andrew in the service center went above and beyond to communicate any issues, support creative solutions and remedy my issues. I will definitely bring my vehicle back should there be any issues, but he provided suggestions so I would not have to return if anything happened again. So thank you Andrew!!

Very easy to work with, very accommodating to what I need. If you are looking for a used certified vehicle ask for Courtney or Brian.

Alvaro at Poway Honda Service Dept offers exceptional customer service! He allows me to ask questions regarding my Accord and always gives great advice on maintenance.

Poway Honda and my service representative, Al, were outstanding. Al was very friendly, well informed and gave me excellent service advice. Outstanding customer service.