Play (P4 Sp. z o.o.) Review

Business ethics and customer approach are at a very low level. The company uses a whole range of tricks and legal tips to get as much as possible from the customer in addition to what is in the subscription. In addition, consultants are misleading when purchasing services, even if they are asked about details, then it turns out that according to some record there is different (at the stage of the problem, not at the stage of signing the contract). I am not able to say whether this is the deliberate use of half-truths by consultants or mere ignorance. On the other hand, I have never had to submit so many complaints during the contract period - they all concerned services that were either unlimited or subscribed or should not concern me at all. I strongly advise against. At another operator I have been around for 20 years and there have never been problems (I have never complained), it is a little more expensive, but I can't complain. To Play, I was caught by an offer that was more favorable than the competition offer - only seemingly.

Also, I was cheated without my permission and they prolonged the contract. Be warned.

I had company phones with them. One day late with a fee and they blocked all 4 calls and reported them for recovery. On the second day the debt collector calls me that he will download. Paranoia. I sent confirmation to Play and the debt collector that the invoice was paid with 1 day of delay, and he told me that he had an order from Play and that he cares about my confirmation. It took 10 days to unlock the phones, a month they were rocking with the cancellation of the debt collector. They either have a mess or lazy employees or treat customers like air. I no longer have any services with them and when I have more. For other operators, even 2 weeks late, I was late with payment and no one blocked my phones. Never again.

They made me an idiot with a prepaid bonus. Goodbye

Total disregard of the client, i.e. why I left after a few years with Play
All major mobile operators offer a similar standard of services, but the devil is in the details, and more specifically in the approach to the client. Apart from the sweet and even icing contact at the time the contract is concluded, the stairs start to start and I get the impression that the company just wants the invoices to be paid on time. I will limit myself only to basic matters, because the number of sins is very long ...
1. I did not express the so-called marketing consents, for which the operator charges an appropriate fee (or does not add it to the invoice - one goes). I received messages with offers for half a year. Calling the hotline, writing to BOK did not work. Even a young lady, who is a conventionally called consultant, tried to tell me that the promotion offer sent was not a marketing activity ...
2. Play loves to send invoices between 2:30 and 5:30 at night. An attempt to explain that this is - to put it mildly - total rudeness, because the signal of the arrival of the message just wakes up the man, it flows down the consultants like a duck. One, even laughing, suggested to me that I should either turn down the phone or change my e-mail address. I also laughed - in the end it's a joke, bad, because it's bad, but apparently others do not know. But it turned out that the guy is serious. I admire myself that I made a relatively gentle suggestion that he would get away from my private settings, because it is not his business. Another "genius" explained it with an algorithm. An attempt to explain that this algorithm is someone's work has not been able to penetrate the consultant's mind. So: the client is guilty that he has a good night's sleep, and Play is nice, even if this algorithm is determined by someone deprived of even a bit of empathy that I will not mention a bit of culture.
3. Finally, telephones for consultants. You have to be extremely greedy for money to make calls to Play customers payable. I recommend competition - at least in one of the networks the connection with a consultant is free.
To sum up: I DO NOT RECOMMEND !!! Well, unless someone likes to mortify when waking up in the middle of the night, and also pay for conversations with incompetent consultants.

A hopeless company, a consultant selling equipment with Windows system states that he is not able to help because he knows only MACs. Misinformation, preferably referring to others, e.g. general number * 500 ubiquitously reported to the service is * 600 - embarrassment.

P4 is a tragedy - no one can explain what is going on, neither by phone nor by mail. Information from correspondence: this application remains unanswered. Is it a nightmare, how can you write such a letter? I report a problem and I expect particulars, meaning a reasonable answer. It has been going on for a year and ............ so-called consultants give contradictory information and the written way is gibberish without meaning and specifics

I do not recommend Play with all my heart, I gave the phone for complaints, they totally blame the customer, I reported a few faults, they did not even take them into account ...

This is ultra lte according to Play in Pozna . Every 2 years you renew your contract with ever faster internet, you get a better device, and your internet speed remains the same. Dark in broad daylight. How can you sell technology to someone knowing that you can't meet the advertising requirements on tv? First, the consultants say that the transmitter is under load and it goes so slowly, and then they deny themselves that they did not say it. Just record and let them go because they have memory shortcomings. According to the contract, super fast internet does not have to be fast because in the contract, there is a word "to" such a sciemy. Let someone take it because only people are fooled. Since net ultra lte is to be super fast, and if it is slow then 1 reason for breaking the contract. I think that someone will take in this country a hypocritical service with mobile internet. Regards (divide the indicated speed by 8 and show the actual speed, press hbo in hd, and at this speed only sd)

I recommend it when you have a large balance on your account and you have nothing to do with the money! Do you want to shine over your friends an excess of gigabytes on the Internet on your phone? Go to Play24 and activate the 10gb package - no disabling guarantee! Better, because trying to do so we double the demand!

However, if you prefer to show in person that you have a surplus and want (or not, it does not matter - the result will be the same) transfer them to your play account, then I invite you to the point! The nice lady made me such a wonderful cancellation that she doubled my (unwanted) packet of generous 10 GB of internet.

Seriously, this application and the Play24 system in general is an IT pathology - you can only order and cancellation is not an option. Maybe some patch would be useful to you? And no, what for, you can still make a mistake in this app and in customer service!

P.S. Telephone for customer service 1.85 PLN - nice. Especially when I called and you answered and you hung up - second call 1.85. Embarrassing kind, embarrassing. I think it's time to smile at the market and ask for a telecommunications alternative.

Yours sincerely
jan

Terrible exploitation and contracts constructed to attract the customer, poor coverage and good service with contract details, but to the detriment of the client's right, I advise against !!!!

Konsultanci nic nie wiedz albo s po szkole specjalnej troski albo po szkole podstawowej nie polecam tej sieci s aby internet chamska obs uga najlepsza sie to Orange a tym bardziej atwa pani matuszczak chamska zo za nie polec sieci Play nikomu chyba e osobie z zak adu psychiatrycznego tam taka jest obs uga polecam Orange.

Thieves. I terminated my contract with them once. In the salon, in writing. Apart from the fact that they use some legal sell, that they are supposed to be sent to the headquarters in a salon, and this is only when they count as the date of termination of the contract. They ignored this fact and issued invoices. They did not respond to my complaint submitted via the play service 24. I recently found out that the court without informing me issued a judgment in absentia for bailiffs. If you find some sort of promotions like them, you'd better settle down for a lawyer or pay double.

Regret. Giving me a lot of frustration that after 5 years of the contract I give up ahead of time and move to the competition. Oh congratulations for not hoarding the official certified elekronicznym signature e-proof, but to use your app encouragement.

I signed the contract, at some point some of my coverage was cut off, so I applied for breaking the contract without a contractual penalty - they charged me over PLN 400 and they wanted to push a compensation of PLN 50, so PLN 50 in exchange for paying a contractual penalty because of their fault, but no embarrassment to this day I can terminate this contract and pay a subscription with coverage only via wifi plus zero honesty, please read, Mr. President!
Incredible, plunderers - the market will calmly eliminate such behavior
Who will appear with me in a class action against a dishonest company?
piotrbien70@gmail.com

I'm glad that after two years I got divorced with this telecam, who prefers to invest in pesudo stars and pump millions of pln-s in the pot for them and advertising than in customer service on a decent level as well as the quality of services suited to our times. I will not elaborate. I let myself be fooled two years ago and I'm glad that it's over :) I have been offered worse conditions for the extension of the contract than for the new deer ... Bottom and seaweed. Now, PLN 22, and I paid 80 for them, for horror, which I was naive. Goodbye, Provincial and other clowns. Goodbye Pleju .... :))

The worst network in the country, new iPhone with LTE in play, speed of about 50kbps !!!! near Warsaw. Fortunately, I have another operator on the electronic sim card in the same phone and place, and download speed 17mb
and 4MB upload. Zenada and nothing that these contracts are written from and speed. Blatant breach of contract but unfortunately with impunity and lawful. So what if I have an 80GB data reserve as I am not able to use 10% per month due to the speed comparable to GPRS. the worst thing is that I also have home LTE, I bought amplifiers and what? and nothing, unfortunately it almost never works

The worst experience with an operator in my life. Along with the assignment of the contract they changed my SIM card. After 9 days, the card is still inactive. Despite 3 visits to the point of sale and a dozen or so telephones for the hotline, I am bouncing off the invisible wall. In a way, I'm starting to feel like the hero of Kafka's drama. As a business I have been cut off from contact with clients. I can't make transfers because they are authorized via sms. I can't even park the car because I use the mobiparking service. I have no words to express my deep disappointment with the PLAY brand. Total disregard for the client and no desire to help. I strongly advise against this operator. I sent them immediate termination. I look forward to salvation when I can transfer my number elsewhere. Because it will work on Play I have already lost hope. Of course, the case will have its final in a civil court action for redress. Disgust, disgust and disgust again: - /

Your Internet is one big failure ... In the center of Warsaw, it's broken ...

Conversations are the same everywhere, lots of drops and poor internet

Like any network, they are thieves, they always lose contract termination to keep pulling money

Ca a rodzina w Play - minimalne koszty. Rozs dne gospodarowanie domowym bud etem :)

Also, I was cheated by a PLAY consultant I do not recommend. scammers

I do not recommend! Strange packages and insurance are added without permission, which are difficult to opt out. To turn them off you need to call a special number where someone waits for a long time and if you have enough patience to wait for a call, you are urged that this packet is necessary for you, you say that you want to cancel but do not give up and do not allow it. This is frivolous, you have to crush it with the operator in order for such large companies to act in this way - embarrassing.

They change the terms and fees during the contract period. I do not recommend!

A BAND OF CHEATERS AND MANIPULATORS ATTRACTING THE CONTRACT FOR ANY PRICE! I DO NOT RECOMMEND

The tragic quality of Telesales consultant service. You order a contract and they "make a mistake" and send the contract with a different tariff. You call in a matter, consultants give contradictory answers. Overall a mess in the company. Problematic withdrawal from the contract ..

2020 and still poor coverage in many places in Poland. Especially the internet.

After the termination of the contract, Play still issues invoices, does not inform about them, nor does it send them to the address of the headquarters, has disabled access to the online panel, so they cannot be downloaded and reported the case for recovery. Bravo

On February 13, I ended my internet contract at play. The next day they turned off my internet. Due to my ignorance that the contract must be terminated (when signing the contract the employee did not deign to inform), I thought that the matter was settled.
After 3 months they called me that I have not been paying for the internet since March, so I have turned it off from June. I went to the point to terminate the contract. Still, they charged me PLN 240 to pay. I submitted a complaint twice, despite the fact that the system shows that I have repeatedly reported during the 2 years of the contract that I have no internet and the lack of data used since March, they insist on rejecting their complaint.
PEOPLE DON'T BE STRUGGLED AND I REALLY RECOMMEND STAYING AWAY FROM THIS NETWORK.

One big marketing scam I was fooled into by Play in Z bki. Unlimited internet, calls, sms imms for free is all a lie. I do not recommend!

Service at the lowest possible level. A business advisor calling with an extension offer is not enough that he does not know his own offer (misleading the Customer), he also offensively ends the conversation unable to refer to objections. Despite the notification (for which you charge additional fees with the hotline) - the case has been abandoned. Also, thank you for your cooperation so far.

Tragedy! The mobile Internet from Playa practically did not work. Continuous coverage problems. Reported repeatedly, but without results. I was forced to break the contract and at the end Play issued an invoice for breaking the contract ahead of time. I do not recommend it to anyone. I also changed the phone operator, because I totally disrupted to Playa. I advise against cooperation with this company!

Internet in LTE 1-2mpbs is a scandal. I moved to Orange, where at the time of overload they inform. After 5 long years, so I ended up with Play.

just to the end of the contract thank you for a broken phone while roaming on holiday to avoid a wide berth

I can't judge him, I'm just passing by, but he's pretty

Please watch out for the unlimited internet package because it is a scam. The seller does not inform that after exceeding 50GB the internet slows down to 1MB although in the customer panel I have the service "Unlimited internet on your smartphone forever (Promotion) Internet without any data limit in any technology" This is a limited internet! because it's limited by the speed Play limits. I am surprised that UOKiK has not yet resolved this matter. And the second thing is Facebook Play runs some "gimbase" because the way they give answers without courtesy is a drama. Unfortunately, after 8 years, I have to sign a contract with another network if this word unlimited interpret limited.

I would never recommend anyone in this company's life

one star is too much for this situation.
lack of knowledge and knowledge of own offer,
mess in crm

- Internet works for me, I have to play outside the city, a new contract from November 2018
- at the first contact with the helpline I heard
"You must turn off for 1 minute and turn on" - it did not work
- at the second contact with the helpline I heard
"You must turn off in 15 minutes and turn on after 5 minutes" - it did not work
- at the third touch I heard
"the sim card does not work, you must replace it with a new one" - it did not work
- the antenna stopped working the day later
- at the fourth contact with the helpline I heard
"You must replace all the equipment, it is available in Lodz for John Paul.
I went according to directions - they do not have such equipment there
- on John Paul, the guy checked that they have such equipment at the Polytechnic,
I went there, they do not have
- but they are on Rzgowska
I went to Rzgowska,
it turned out that this model has already come out of circulation and I can get another one, what is more, which was in the two previous stores

Poor, very poor, lack of consultants' competence is the norm, doubling of fees, in my opinion you have lost everything, I greet the client for 10 years and the end.

Your Internet is a drama, connection speed on the screen ...

Play is permanently one of the largest operators. Good financial results, good offer for clients. Cool people, relaxed atmosphere. A lot of crazy projects!

I feel cheated, I bought equipment in the showroom, put in a new one for repair after the decision to return the money after 3 months, neither equipment nor money. No contact, no e-mails or calls.

Play is a tragedy. over a month ago, I mistakenly overpaid a large amount of money for them, and despite the immediate notification, I haven't received the money yet. And if I receive it, definitely without interest. Try not to pay the subscription for a month immediately threaten to cut off and demand interest. As you can see it works only in favor of play. In addition, on the hotline they know nothing again and they have to ask nothing. Fortunately, the subscription ends and I run away from them as far as possible.

in PLAY
no contract if you are a foreigner from Ukraine.
You are a foreigner
do not come in, walk by
In T-Mobile, Plus, there are no problems with signing a contract with people from Ukraine.

the operator sells faulty devices and does not respond to complaints within the time limits set by law. cheap network means service and quality at a low, cheap level. I advise against buying equipment in this network and even more so signing futures contracts if you do not want to get stuck with "flagship" (!!!) junk in hand.

For 13 months I submitted complaints regarding one case.
At first it was thought that I was misled by accident, so it was not Play's fault, then it was simply referred to the wrong phone call. In one of the complaints I did not even get an answer about the main application, and the secondary thread ...
The total ignorance of the content contained in the complaints is outrageous. Inability to enforce my arguments is a bit frightening and embarrassing.
To sum up the great disappointment, which results in the termination of one contract and not the extension of another subscription that is just ending. I wonder if it's really worth it?

I have been at Play for almost the beginning of my activity (2008). The PLAY network operator offers reasonable conditions for extension, I have never had a problem with a subscription in this network, unlike Orange, Play I currently have a subscription without a phone 400 minutes to all and 1GB internet (high speed internet and stable on Play and Plus coverage, Orange terribly slow (despite 3G) for PLN 39, I don't need anything else, coverage of 3 networks - Play Plus and Orange, so I have coverage almost everywhere. Satisfactory call quality, cheap and very good contact with the company thanks to the profile on FB or with Marcin Gruszka together with Play4u1 and 2 who help when someone from the service fails.
To sum up, pay the bills on time and understand what they say to you from the sales department, because I get the impression that some people were very uphill to school, that they can't understand what is being said to them.

I do not recommend.
Deliberate and deliberate offering of something that does not apply to you.
Chronic lack of access to services.
Complaints are always resolved, but not the problems I report.
You hear only replace the card - no one even bothers to check - that the card has been replaced.
None of my requests solved the problem.
The problem with the lack of coverage occurs in many locations
Apparently they use roaming of other operators (except Plus) in practice it looks like I started using T-mobile and I have two the same devices lying next to each other in Play''s zero range and in T-mobile it means maybe they have signed contracts but operator own numbers have priority. Sellers say that you can withdraw from the contract even when you can't - that is, deliberately and intentionally misleading.
I regret that I let the cheaters stretch. Avoid in a wide arc.

In my opinion, the worst network in Poland. The merchant sold me the internet card with the modem (24 months), knowing that I need it on the plot.
It turned out that the plot has no coverage because domestic data roaming does not apply to SIM internet cards. The complaint is, of course, rejected. 24 months I pay a subscription for something that was known in advance that I will not take advantage.

And in the attached screen with speedtest, LTE and 3G speeds in Play, made in Saska K pa, 3 km from the center of Warsaw, on a regular voice card, so domestic roaming should work. enada

Play engages in misleading advertising.
Advertises that you get 30gig data with a 50zl recharge.
They fail to inform you that this requires activating a special code. So your 50zl is eaten up by their rip off 12zl/mb in 5 seconds flat.
To top that off once your balance drops to 0, you have no ability to ring customer service.

RIP off. Deceptive company. Would not reccomend for any visitors to Poland.

I do not recommend. The Play network cheats its customers !!!

Contract extended by phone.
Internet roaming was to be added up as it was in the previous agreement. From each of the three numbers 2.5 G for each number in total 7.5 G
The consultant did not mention that any consent reduces the subscription and the amount of data that can be used during the billing period.
From 2.5 to 1, 6 G
I see here a bad will to mislead the client.
Complaint - processing time over three weeks, which made it impossible to withdraw from the contract with a 14-day deadline.
The person considering the complaint does not hear assurances about adding up the data transfer limit in the roaming subscription.
Twice the assurances of the consultant were clear and did not raise any doubts.
It is not enough ...
Play employees are tasked with almost all possible ways to sign a contract.
Later stairs ...
Probably the final case will find a solution in court.
Well, another operator I've been disappointed with. I sincerely advise against

you need easy and quick contact in matters of the internet, in particular with accounting.

Salon from Gdansk at Galeria Baltycka, and thanks for the friendly and professional service for Mr. Bia y Pawe . He was the only one who showed patience, commitment and willingness to solve problems arising by his colleague. He stayed after hours to help. Big THANKS !!!

I had a pre-paid offer and now a third or fourth subscription. The contract is always for 24 or 25 months, knock off no problems. Sometimes the range falls, but in places where other operators most often also have problems. Play now invests heavily in infrastructure and will probably overtake the others in terms of coverage, just as it overtook them in terms of the number of customers some time ago.

It's a shame you can't give 0 stars. Everything that unsatisfied customers write is true. When I extended my contract, my subscription was raised. I didn't notice, and nobody warned me. When I extended my contract for the second time, it was a real circus. Because I am an elderly person from a small town, I handle everything by phone and via the Internet. Of course, I got a smartphone (for the first time), but no one on the helpline asked (because for what) what SIM card do I have. It turned out to be too big. It wasn't so nice on the hotline: "You have to go to the salon". So I had to ask a friend to take me to the city where the salon is. It turned out that there is a SYSTEM FAILURE. And that really because I arranged the hotline, they do not have to give me this card that I should get a courier because they (read the salon) have nothing to do with inline <sic>. Some massacre !!! So I'm calling +500 again, the nice lady was indignant at the man from the living room and added that unfortunately I can't get the card through the courier. It would not be chryji if the fool from info asked "What trunk does a sim card have, big, small?" When I returned to the living room he exchanged my card so that he did not copy my phone book and put it wrong. The phone didn't work and I didn't know why. What do you think they told me on the hotline ?? Yes, to the salon please. ONE GREAT BAJZEL would not write more explicitly !!! I do not recommend !!!

customers run away en masse (this can also be seen from the comments) then you have to send spammers (euroadres) sending at least mailing ..... and again to change the spammer to IMEN, don't you just get the potential customer? spam lands in the trash and I never enter into agreements with spam sending companies (also commissioning spammers !!!!!

I bought a business subscription. I am very disappointed, I will change operator. Two weeks after filing the complaint, I received information about replacing the iPhone 7 with a new one, and it turned out that the phone has a 5 mm chip on the housing next to the "home" button - I did not accept it because it was not a new phone, only on paper. Your salesman confirmed it, I have his signature on the report. I did not get a replacement phone because the salesman said that the phone which is not suitable for the Internet was necessary in my work. Today I received information from Play Sky Tower in Wroclaw that I can wait another week. Hands fall down. I do not have a mobile. Subscription for companies ...

Typical openspaces - you can see the years gone by in the architecture of this building

Cool place terrible crew even water for guests have neither at the reception nor at business meetings and such a company should probably have it.

One star is still too much. Total lack of contact with reality. liars and cheaters. Operators are not familiar with current offers, problems with complaints. Intrusive spammers.

Customer service lies. I don't recommend mobile internet, it doesn't even reach Warsaw

Play could improve a lot, but it is much better than the current market competition.

I got a fantastic offer over the phone valid only at the time of the conversation. The signing of the contract and delivery of the telephone was to be easy, fast and pleasant. After deciding and waiting for the courier a few days longer, it turned out that the order was assigned to another, wrong phone number and will be canceled, and the package returned to the recipient.

The range is getting worse, the problems with top-ups, when somehow the money is lost: I topped up, the sms came, that the service was turned on, it did not work, it turned out that the money did not arrive. More nerves than it's worth!

Dziady And nothing more, give me the number for almost a year and at the end they turned it off and I can't say when he will be active and the helpline company number cannot help in the salon Monika Wywijas with a smile says that it is not her fault and the company is falling grandfathers and nothing more

they are no longer able to sell offers otherwise than to send spammers mega spam, I do not recommend, and the reviews show that it is a Dzidowska company