Martyna Sokolik

Review of Play (P4 Sp. z o.o.)

Business ethics and customer approach are at a ver...

Business ethics and customer approach are at a very low level. The company uses a whole range of tricks and legal tips to get as much as possible from the customer in addition to what is in the subscription. In addition, consultants are misleading when purchasing services, even if they are asked about details, then it turns out that according to some record there is different (at the stage of the problem, not at the stage of signing the contract). I am not able to say whether this is the deliberate use of half-truths by consultants or mere ignorance. On the other hand, I have never had to submit so many complaints during the contract period - they all concerned services that were either unlimited or subscribed or should not concern me at all. I strongly advise against. At another operator I have been around for 20 years and there have never been problems (I have never complained), it is a little more expensive, but I can't complain. To Play, I was caught by an offer that was more favorable than the competition offer - only seemingly.