Adam Jurkiewicz

Review of Play (P4 Sp. z o.o.)

Contract extended by phone.

Contract extended by phone.
Internet roaming was to be added up as it was in the previous agreement. From each of the three numbers 2.5 G for each number in total 7.5 G
The consultant did not mention that any consent reduces the subscription and the amount of data that can be used during the billing period.
From 2.5 to 1, 6 G
I see here a bad will to mislead the client.
Complaint - processing time over three weeks, which made it impossible to withdraw from the contract with a 14-day deadline.
The person considering the complaint does not hear assurances about adding up the data transfer limit in the roaming subscription.
Twice the assurances of the consultant were clear and did not raise any doubts.
It is not enough ...
Play employees are tasked with almost all possible ways to sign a contract.
Later stairs ...
Probably the final case will find a solution in court.
Well, another operator I've been disappointed with. I sincerely advise against