They make eggs with Android updates, when all the other operators have long made them available to their customers, Play is still waiting and waiting and waiting ... I'm just waiting at the end of the contract.
Sauron headquarters. Orcs, trolls, Nazgules and others climbing the career ladder ...
I took a tablet with them that no one else has on offer. The price as per subscription is ok, the internet flashes very fast and stable. As for the "voice" I do not speak, because I use it at the competition.
They treat the customer like a cash cow. To extend the contract on favorable terms? Forget it. The consultant decides that it is impossible. If it is impossible, I moved the number to where I could.
Also, I was cheated without my permission and they renewed the contract themselves. Be warned. I DO NOT RECOMMEND
eternal problems with switching between networks, in addition I had to have half a year subscription for an extended period of time for free and invoices for 20/30 PLN
This company operates under the trade name Play network. They sell phones with top-up. The problem is that when selling e.g. a pre-paid telephone, the contract stipulates that it should be topped up with at least PLN 20 to extend it for a month. There is no such denomination on sale, you can only choose PLN 10 or 25. If the customer wants to fulfill the contract he is forced to buy a card or top-up with a denomination greater than PLN 20, i.e. for example 25 or 30, -. Only because they did not put on sale top-up for the amount for which they propose. The only alternative to top up your account via the internet.
Finally, I can talk to the whole family without any limits
One star because you can't go below. I am (I will be fortunately only until July) a client of this company for quite a few years. I have 5 phone numbers there (the whole family). Recently, I was called by a consultant, the EMPLOYEE of this company, offering to extend the contract for another two years. She presented me with an offer for these 5 numbers. Subscription of PLN 160 per month, plus 2 Xiaomi phones and a band. After the first conversation, I said that I had to think about it and made an appointment at another time. The lady called and once again presented me the above-mentioned offer. Then, making sure about the subscription amount several times, I agreed to these conditions (conversations were recorded). In a few days a courier arrived with an annex and telephones. And now a SURPRISE. I received the first invoice for 210 zlotys (instead of 160 zlotys by phone. Of course, I called the "customer service" office and submitted a complaint. After a few days I received a return call and NOTE HERE BEST: the lady informed me that "COMPLAINT IS HOW THE MOST PRINCIPLE AND I AM RIGHT, BUT THERE ARE NO SUCH OFFER AND I WILL PAY 210 PLN OR I WILL RETURN THE PHONES AND STAYS ON OLD RULES !!!!!!! she said that everyone probably could be wrong and that I would make up my mind and make a decision. Of course I will not leave this case and inform the Consumer Ombudsman and the Office of Electronic Communications about it. I DO NOT RECOMMEND this company.
The whole Play company is a joke, ignorance of consumer rights, no admission of guilt. Not fulfilling subscriber services. In addition, impudent billing for customer service calls to resolve an error resulting from a Play network error. I have to pay PLN 221 (previously PLN 471) for the fact that the components have not been loaded and I have been charged a fee for using the services. From September 6 to today, September 9, they can't solve the error, even though the time is 30 days. They offer no compensation and, in addition, hotline service is very rude. For almost 3 weeks I could not use my phone number. Then they launched a replacement number that lasted a few days, and then was blocked again, and so from August 6 to 9/09 I couldn't use the phone. I will not mention other matters related to telecommunications and the connection of various accounts. I do not recommend signing a contract with this company. The largest telephone network is lacking. You have to work all the time for a reputation. I refer the case to a lawyer and refer it to court because I see no other way to resolve the above situation.
One big swamp, I do not recommend to anyone who has not had contact. Bills are laughter in the room, different from those on the contract, internetimo that LTE lights up, internet speed is as captivating as the road More
The worst network in Poland. I regret that I came back to them because it seems that every year they only improve in the art of cheating the client. What else I had promised when signing the contract, and what else came in the bill. Shame! In addition, I find it idiotic that this is another company that offers customers a paid hotline (for comparison, even in countries considered to be third world option is free).
Good morning, I would like to draw your attention to misleading the customer, ignoring complaints. When renewing an agreement concerning two numbers in the authorized salon of your network, an employee / consultant receiving information that we do not allow growth, increase the amount of the subscriber proposed to extend the contract with one new telephone in the amount of x, additionally reported that the amount of the phone installment is included in the amount w / w subscription. He also announced that the Internet card we received with the first contract will be zero and there are as many as 150 GB of internet to use. We prolonged the contract on terms that the consultant suggested to us. The spell was broken after receiving the first Fv, which already had the amount of Y subscription higher by the amount Z than the agreed amount during the renewal of the contract. The first step is some mistake, and so a telephone helpline (of course, a paid connection). The consultant accepts the application provides for the matter to be settled within two days, the time is passing. An equal week has no information. Re-call to BOK information confidently to Fv have been added the activation costs, which activation if it was an extension of the contract !!!!! In addition, another information that the matter handed over and the time of consideration is up to 14 days, and the term Fv close. Summing up, you can not trust representatives and their assurances about the amount of the subscriber or even record proposals to extend the contract! It is a pity that the network with such large aspirations approaches the customer.
Customer service varies depending on who gets to it. There are individuals who have an idea of what they are doing, and there are individuals who don't even understand what is being said to them. Offer transparency - zero. Stories about the offer - like a fairy tale, only no information about dragons. It is a shame to offer such services. And it's a shame to take money for it.
INJURY CANNOT BE ADDED 0! I BOUGHT A NEW IPHON THAT HAS BEEN MORTAGED. I REPORTED THIS AN HOURS FROM THE PURCHASE, THE PHONE HAS NEVER BEEN ACTIVATED, I HAVE REQUESTED A REPLACEMENT REQUEST FOR A NEW MONTH AGAIN AND NOTHING ANYTHING. NO ONE CAN ANSWER ME ASK WHEN PHONE IS GETTED AND THE ACCOUNTS COME FOR HIM. I PAID OVER THOUSAND FOR A PHONE THAT IS NOT SUITABLE FOR USE. AFTER MULTIPLE PHONES, MAILS, AND LETTERS IN THIS CASE, THE ONLY ANSWER WHAT RECEIVES THIS IS 'PLEASE PATIENT'! DOES NOT RESPECT CUSTOMERS AND DO NOT RESPECT THE LAW, AND IF IT IS ANY PROBLEM, IT REFER TO OTHER PERSONS OR MAKE COUNTERWARD ANSWERS. Avoid this network from afar!
Very poor coverage. You have to switch between plus, tmobile and orange transmitters to have coverage. I ended my contract and called me with information that if I transfer my subscription number to play it will be PLN 15. net per month. So I inform you that I have a number in play and will be happy to extend the contract and here the reward for a regular customer that there is no chance for me this subscription will be 40 several zlotys net. go to the plus because I'm still in the play I use transmitters to have a range and pay 20 PLN. gross. I moved the number to plus I got a much better offer than in play. 5G ready and this funny firemka writes to me sms or certainly I want to change the operator because I can still change my mind. I have been in the plus month for several months, the internet works quickly and smoothly, calls and coverage also without any problem and most importantly the battery in the phone withstands more time without charging because the phone does not have to search and change transmitters. If you intend to sign up or sign a contract with play, I recommend checking other operators and avoiding this company with a wide margin.
Goodbye Play
After a few years, I terminated the contract and brought out two numbers.
Grounds:
the range is getting worse, to the extent that I could no longer use the services
consideration of submitted complaints (for coverage and calculations on the invoice of services I have not ordered) - DRAMAT
Remember to terminate contracts for additional cards on the internet I once got one for free. I said the numbers and for this card Play suddenly started charging fees. Today I am going to terminate this contract - "for free"
The company goes down to the thieves dogs now do not know what to charge for additional services suddenly all paid thieves thieves avoid avoided. In addition, the competence of the helpline staff is zero service as if from the Stone Age Nobody knows anything but I have been in Play for so many years but in the last two months I have changed radically the change never again from any device with no subscription Smoke me in Play's ass
The quality of connections is embarrassing and the internet in the entire Ciechanowiec area is fiction.
Bottom. There is no mention of the range in the center of Warsaw with LTE. Strange that they do not forget invoices to send. AVOID
After the interview, I need to edit my opinion. Unfortunately, I heard something else and implemented another. I have submitted a complaint and I am waiting for its consideration. when this happens again I edit the opinion more or less * Regards
Play once again confirms to me that the approach to the customer in Poland is to get him off of all the money he has - even when the operator changes - there is a sudden change in the offer and from invoices to 30 zlotys it gets 104 :) Bravo Play
Duet play plus dodatkowa karta i ubezpieczenie umowa na 2 lata...super...gdyby nie fakt e po utracie telefonu (kradzie )dalej trzeba p aci ubezpieczenie za telefon od zalania i uszkodze 30 z miesi cznie za nic ..legalne z odziejstwo More
This is one big scandal and cheat. Long ago prosecutors should take care of the owners of this network. For three days of using the Internet, a bill came to over 1000 PLN. Neither the owner of the phone slept, he only ate the net he used. Thief in broad daylight. No more contracts. And I will go to court with the bill, because I haven't heard worse stupidity for years.
I reported my broken laptop for replacement. Play tries to convince me that the reported fault has not been noticed. Avoid this operator. The bush company. The bush breaks out and the company is gone. Someone take care of these scammers. ABSURD!!!!!!
Average customer service, better to give up than to extend the contract.
I finished paying off the device 24 months I paid the subscription 49.90 and 50 installment for the device. After a period of 24 months, the subscription increased to PLN 99, and I paid the device back. Ok, wait until September and finish the adventure with this operator !!!
A well-deserved opinion, after recharging before the package launched, the internet consumed all funds. I have a new advertising slogan for Play: "With us you will lose PLN 50 in 5 minutes!" I felt like 10 years ago when people turned off the internet on their phones because giant bills were coming. Let me watch some movies or something, but not. To date, I can't believe what happened. Thank you Play for reminding me that I live in Poland and I need to be careful. I do not recommend.
Customer service is a drama. Play will make a mistake in the contract, which can not be successfully implemented later, but you pay
Great office complex, the only downside is that is you are visiting there is only one food option Vapiano, and it is good but it gets old really quick.
I do not recommend, the phone with a subscription for two years had to be in the amount of PLN 200, for half a year I did not receive a bill for that amount, always 220-240 I do not know what and what right, calling this company also borders on a miracle. Internet very slow and hard with coverage wherever you are. Until the end of the contract and go to the plus
I had two numbers - I paid ~ PLN 75 net. Now I have one number and I also pay ~ 75 PLN net. "Promotion" applies to me for 10 months - you have one number and you pay as for two.
I do not recommend, for two years I paid for a service that I could not use, I was mistaken at the time of signing the contract, despite many attempts to solve the problem of a dead service, I was sent back with a pass. I have been in the back for a few years ...
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