Pheasant Run Resort & Spa Review

Quaint and nice resort atmosphere. Rooms are a little outdated but the food and service and other amenities are fantastic.

The rooms are exquisite and the resort has many attractions!

I attended a music concert at the resort. The venue is very accommodating, there were many happy people, and the entertainment was incredible!

Old outdated rooms but really nice people who work there.

Nice room that was private, which was perfect for the type of event that I was there for. We were upstairs above the theatre area. There was a light dinner and desert served. The staff was prsent without being disruptive to going ons, everything was very nice

I have come to see that Pheasant Run does not care to invest in the infrastructure of their venue. I come here yearly for a large convention and yearly the venue disappoints. The facilities are old, outdated and often repaired with duct tape. I imagine this space could be used for weddings. I sit there thinking, "what couple would want to get married in a room with duct tape on the floor and water stains all over the ceiling?"

At this convention, food is sold for attendees. In speaking with a manager about the 25 minute wait at the station selling pre-made sandwiches and packaged goods, he told me I had other options, which are sit down places or those selling foods that require cook time. They had one cash or credit register for 2 long food service lines and one for cash only. This led the the aforementioned 25 minute wait because its 2018 and people don't carry cash.

No one really seems to care at Pheasant Run because it happens year after year. I really wish this convention would relocate to a place that can truly handle these big groups.

Look elsewhere. This isn't a pleasant venue.

Update: I did receive the email but as you can see the exact issue I experienced and reported was glazed over and despite promise of changes, the setup was exactly the same today. Difference was there are less people here today.

Checked in for thanksgiving, bathroom is not very pleasant but the room is great!

I was there for a golf round and the golf staff was helpful and friendly.

Went to Zanies at Pheasant Run Resort. Was a great show

Somewhat run down resort with a number of kitchy little shops. Although I've been there several times for conferences, my wife and I made the mistake of staying there on our wedding night. We'd driven down from the North side and arrived around midnight. We'd already prepaid for two nights, but when we got there, they said they didn't have any rooms. WTH??? After making us wait in the lobby for 45 minutes, they finally decided they had a room on the penthouse floor. We thought great, a nice upgrade. When we got to the room, the person escorting opened the door and then proceeded to remove a garment bag hanging by the door explaining that they thought the previous guest had checked out, but we should double lock our door. WTH? Walk into the room, see a TV, sofa, bathroom, and yup, no bed. Only a sofa bed. I think their only compensation was a bottle of cheap champagne. Never staying there again unless I have to.

Golf course was great. Staff was great and left you alone. Pace of play was consistent and no waiting

Great spot for brunch with family. Very tasty and had a chief make our omelettes.

Very nice facilities. Clean and comfortable. A little difficult to navigate around, sure to confusing maps.

I stayed here for a convention, so I must start by saying I didn't do much "resort" things, just room, food and ballrooms. The rooms are definitely outdated and some things I saw made me concerned about cleanliness. However, the rooms did have pretty good views and the place has a kind of charm to it with it's age - Almost feels like staying at Grandma's place or something. The food was good for the most part, however I recommend not going to the fast cafe for lunch (Breakfast is good) and expect to wait a little bit for service at the Atrium restaurant. The convention hall areas were absolutely fantastic, so much room and the staff set up little snack bars all over. The Bourbon Street area and St. Orleans ballroom was especially charming.

The location is amazing it feels secluded yet close to the town. The indoor/outdoor pool is the perfect temperature!

Slightly dated, but old world Charm still to be had. 2 pools,jaccussi with work out room also as well as a pro shop. Great food as well with multiple restaurant options.. great resort

Very good resort. I would absolutely come back again. Polite and knowledgeable workers. A lot of activities. Now for the 2 negatives I found while staying there. 1 the room I stayed in had a tube tv. The tv isn't an important part of being there but come on...it's 2019. 2 the breakfast buffet, at Jambalaya's, was absolutely horrible for what they charged. It was the same quality of a complimentary breakfast at a low end hotel. They charge $14 per person and $3 for coffee. For me and my wife the bill was $41 (not including what we tipped). DO NOT GO THERE FOR THE BREAKFAST BUFFET!!!!!!! The manager at Jumbalaya's should be ashamed. Outside of those 2 complaints I would still revisit the Pheasant Run Resort.

Gymnastics meet, WiFi was not available as there was no shared password.

I'm revising my original review from two years ago because the quality of the rooms and service have definitely increased! I originally complained that the rooms were humid and it made the sheets feel muggy and that the hallways on the 4100 block smelled damp. Since then I'd ended up staying there again and they've definitely gotten the issues sorted out have added several little shops and restaurants, and have made lots of renovations. This has become a great place to stay!

Attended a company event. The room was nice and the staff were very professional and friendly.

Great place to play did everything they could to make us happy attended a dog show

Nice unique hotel. Didnt have room available but upgraded us at no charge

I posted a rather negative review a while ago. I am revising it. I'm staying here again, and the rooms got some upgrades and the outside areas are nicely kept. Expect an older facility, but with a lot of things to do. In and outside pool, golf, etc. Very family friendly. Will be back.

Was at resort for teaching conference. Plumbing at resort did not seem fully functional. Water was brown. Keynote speaker commented that he needed a shower after his shower. Water did not drain during shower for myself and other coworkers at the event. Keynote speaker also noted this. Room had small garbage on the floor upon check in. Many hairs from previous occupant were also present. Food and other amenities were nice. Pools looked great. Resort was nicely decorated. I would come back, but the place has issues.

I'm sorry it went to auction. I loved the main pool it was my favourite. I have lots of memories from childhood going there and I spent my honeymoon and wedding anniversary there. Rooms were big, two floors. Then they had old retro style rooms. The little shops were so cute and the food was amazing there.

I really think the place is very filthy and it should be shut down because there's mold everywhere in the building and they don't clean it up especially in the gym

Amazingly huge hotel with a little bit of everything you could ask for

This hotel should be embarrassed to have there name attached to the acs tournament. The acs staff is terribly rude to the guests that pay to stay here followed by a hotel staff that couldn't care less! I would never recommend staying here!

I was just there to celebrate a friends bachelorette party should have been fun... well...
Started out that we did not get the adjoining rooms that we requested more than once because "there was no record of it on file."
Then it took 5 minutes (that was the longest on average it was about a good 10 tries) to get into one of the rooms because the keys were not working and that seemed to be a theme because 2 people while checking out when and asked for new keys to the room because they were not working.
Then a light was out in the room and the sink was broken.
To top it off after checking out I get home to find the took more than what they should for payment.
I was super disappointed with the hotel.

Run down a dycreptid. Needa renovation. Food is awful and the lack of amenities is startling for a resort. No better than a common day Hilton. Pass on this place unless you like old and worn out areas.

Went for zanies comedy show! Loved it. Will def be going again

Larege and Great rooms. Water park is great for everybody. Slides and water outside was warm not cold

I delivered pizza on three separate occasions in one day

We went to the pheasant run resort to see the Christmas lights. They were at The Bourbon Street area which is a part of the hotel that was built to look like Bourbon Street New Orleans. Years ago they had jazz bands play there. we walked around saw the swimming pool that has part indoor and part outdoor. This is a fascinating hotel that unfortunately is probably seen its better days in the past. But it's still really interesting to see just for the history. it looks like they're doing the best they can with what they're given. I cannot comment on the quality of the rooms but if I was to stay there I would be sure to ask for renovated room.

I was a guest at a wedding at this resort. They had a New Orleans theme, and it was perfect for that! The set up was gorgeous, and the service was amazing. Walking by the indoor and outdoor pools, I would definitely go back and stay as a guest sometime.

Outside landscaping is beautiful. The rooms are outdated but clean. The bed was uncomfortable. The mattress was bowed and we felt like we kept rolling to the middle. It was irritating that they closed the indoor/outdoor pool and didn't tell us at check in. Luckily the other indoor pool was open. Things happen though. Overall it wasn't bad. We'd probably stay there again.

Very nice place to host big event, easy to locate, convenience to shop and dine out.

Kinda old fashioned. Food services for the event were subpar but edible.

Pheasant Run is a nice place and located very conveniently. It's clean, laid out well, and not too big. They do a nice job hosting events.

No service at The Establishment made me feel appreciated. My experience was absolutely delightful and I plan on returning.

I shared a room with a friend, and both of us paid our share when we left. Then random charges started showing up on my account. In spite of numerous calls and visits to my bank, Pheasant Run ended up charging me AGAIN for the WHOLE PRICE of the room...both my part and my roommates' part. I found out that their credit card swiping machine was down the weekend I went. So I ended up paying through the nose for THEIR snafu. They were rude and talked in circles to cover their culpability. There was a different story every time I called. And they NEVER took any responsibility. They overcharged me almost $300, which they took from my checking account, and have not done anything to rectify their actions. I WILL NEVER GIVE THEM ANY MORE BUSINESS. Watch your back if you choose to go there, especially if you share a room. Give them your credit card info (especially a debit card) at your own risk.

It was beautiful. My husband & I celebrated our 10th wedding anniversary & it was beautiful... If I had to say anything negative, it would be 1) the bathroom needs to be updated & 2) they need ice machines on each floor instead of just on the 3, 7, & 16th floors

We visited the iPanic escape rooms and had a drink afterwards. The escape room was a fantastic linear puzzle and the service at the Pheasant Run bar afterwards was excellent.

Pheasant run is an excellent place to meet women. Worth the resort pricing for drinks and love music!

The service was great. The employees were very helpful with the event I attended. I did not stay at there hotel because I live in the area. Overall service was great.

Went to a ballroom event and the food and service was good, the room was clean and facility is fine.

We went for a gymnastic meet. There was lots of seating. However, the hot dog and bUn were stale. The food was overpriced. There were no handicapped entry's to the restrooms, I had to help a child in a wheelchair get in and out if the bathroom.

The room and pools are great. Nothing else is really open on Sunday evenings tho.

It's so beautiful. My husbabd had to meet someone there to discuss an upcoming event, and my daughter and I walked around. There is so much to see and enjoy!

Lots of bars to visit in the hotel, pool is clean and heated!

Avoid this place at all cost. Dirty, outdated and grossly overpriced.

Love this place. Our second time here. Actually asked my fiance to marry me last night here.

They have a lot to do for kids, and the area is great there is a Wal-Mart right across the street. There is also a mall close by too.

It was nice, felt like a museum or a lake town environment inside minus the people.

One of the best places out there for shows of all kinds. Can't wait to be there next year!

We stayed there three days. It has lot of amineties, golf court , swimming pool and all. Some room has nice view. Rooms are spacious. But everything is so old . The whole building is soo old . But lot of activites there.

The resort feels and looks dated. There are more than enough things to do and keep you entertained. The rooms and both the pools (and area) feel dated and old.

We had a great time even though renovations were going on throughout the hotel.

A lovely place. A little difficult to know what entrance to go in to find the location of our event but after getting through the charmingly re-created Bourbon Street we found it. We attended a wedding shower in the atrium. It was quiet warm but I believe they did their best to keep us comfortable. The food was *delicious*. The service was outstanding. I also enjoyed the stories my mom told about how she and my dad would go to Pheasant Run "back in the day". Overall I would consider hosting an event here.