Both times I have had family brought here by the a...

Both times I have had family brought here by the ambulance the staff have been amazing and did a great job caring for them and doing everything they possibly could to help them! The only issue I ran into EVERY visit was the one female security employee with the shoulder length black hair. I was instructed by the medical staff over the phone was to just check in with security and I would be brought straight back to my family member. The woman was unapproachable just doodling a giant rose on a piece of paper, and wouldn't even greet me, just stared at me blankly. When I told her who I was and who I was seeing, she gave me the biggest attitude sighed and stood up, opened the doors and just started walking away. Unsure if I was suppose to follow her I just waited, and she finally turned around got annoyed and barked "well let's go." I don't know how this employee has kept her job this long with her behavior towards guests who are apparently there for a serious reason. The 3 family members who went through security that same had the same exact treatment from her. Unfortunately the family member we were there to see did pass away during this visit, and my families experience with this employee has stuck with us.