Pearson Mazda Reviews

Great experience working with Kyle at Pearson! He gave us the best price and was easy to do business with. We were able to text questions as we decided on the perfect model which was nice. Love my Mazda CX-5!

Service technician was AWESOME and gave details on repairs promptly.

Quick service and great customer service! Mark s help was outstanding.

Absolutely flawless service experience from Pearson Mazda. Service advisor (John) was extremely knowledgeable and responsive. They took care of an emergent repair with same day turn-around. Highly recommended!

Always get my Mazda serviced here. Trustworthy and reliable.

Completely hit or miss. Service is generally decent but don't expect them to care how you are getting to where you are trying to go without your vehicle. Service appointment or warranty work, don't expect a loaner vehicle.

Great buying experience, everything went smoothly. Professional and friendly.

I absolutely loved the wonderful service given by all but especially Phil at Pearson Mazda! I left feeling really good about my purchase. The staff was very knowledgeable and patient. I never felt pressured through the whole process.

Franklin, Paul and James were all great to deal with when purchasing our used car. The process was low pressure and efficient. Thanks Pearsons for a good experience.

My sales person, Greg, was great. No pressure and he was very knowledgeable. Mike Pearson was also very helpful, as well as knowledgeable. I bought a Mazda 5 after seeing one in the parking lot of Panera on our way to purchase a Honda Element. So glad we were in the that parking lot when we were because the Mazda 5 is fantastic. I highly recommend it and Pearson Mazda.

Fixed my issue quickly and correctly. Have used Pearsons in the past and will again in the future. Thanks

Walked into Pearson Mazda yesterday because we are highly interested in a new car. Not one person spoke to us. Not a "someone will be right with you" or anything. My husband and I left after 15 min of looking at the car we are interested in. We will never by from Pearson or recommend them to anyone.

It was honestly my pleasure to have James B. as my Salesman and John J., as a G.M. to help me find a super sweet car in my price range. I will treasure my Honda CRV for many many years, as will my Yellow Lab Luke :-)
They are genuinely kind and caring and truly have your best interest in mind. I can't recommend them enough. The entire process was outstanding. Thank you James and John. Thank you Pearson Mazda.

Car buying was an enjoyable experience, as much as car buying can be, with Jay and the other employees. I feel I was given a fair trade in price, discount and interest rate. I drove to Richmond from Washington, DC, as my daughter also bought a vehicle from Jay which was also enjoyable. They have an extensive inventory and I got exactly what I wanted. It was my first car buying experience without being accompanied by a man and I wasn't spoken down to. Jay is very enthusiastic, friendly, professional and accommodating. There is a salesperson for everyone at this dealership.

Professional and very helpful twice since I moved here. Went to a location in Midlothian which is closer and they would not match prices and I felt I was bothering them being there. Pearson s Mazda got me in with better pricing, perfect customer service, an appointment the next day and offered a loner car due to the amount of work! I will travel every time to give these guys my business for tuning and when ready to purchase another car!

Thank you and Happy Holidays!

We were pleased with the assistance of Nicholas Elliott. We knew what we were looking for and he assisted us with the process. The process was smooth with no issues. There was no under handed up sells. I was pleased with the price, the vehicle and the experience.

Great experience! Service manager was very knowledgeable and guided me through for changing the rear struts on my mazda mx5. I highly recommend.

Timely and thorough service, customer focused, and excellent communications.

I drove over an hour to visit this location as it was the only Mazda dealer near me that has the car I wanted. I'll admit arriving with some uncertainty, but soon discovered that was misplaced.
The whole staff was very friendly and welcoming and never had me feeling overly pressured. They worked extra hard to get me a financing deal and saved me from having to make an extra trip back to my credit union. Even as closing time was approaching, I never felt rushed and drove away in my first ever brand new car.
If you're in the market, pay them a visit!

After being told by two individuals that I needed a part for my repair I found out that there was another $100 less expensive option. But once I purchased the part it couldn t be returned or if an exception to the no return policy was granted there was a significant restocking fee.
Also I asked to have my warranty company contacted but that wasn t done. So I had to pay out of pocket and then submit the paper work. This may have been avoided if the original request was acted upon. Previous visits have been a good experience so I hope the last visit was an anomaly.

Do not go to Pearson Mazda for car maintenance! I left them my Mazda to fix my passenger air bag, which was being recalled. When I came back to pick up my vehicle the bumper had been was scraped and partially torn off. It was not damaged when I left it with them. The representative I talked to assured me that they would repair the damage at no cost. Now, they refuse to do anything about it, even though they are responsible for damaging it , and promised to repair it. Don't trust them or ever use them if you don't want your vehicle returned damaged. I will not be using their services again.

My experience with the dealership is beyond 5 stars. When i went to pearson mazda i wasn't sure with my credit was good enough and etc. My sales person was paul and he was the first person that greeted me. I felt welcomed and happy to be there. I choose the cx9 i wanted but i didnt have my down payment and other ducuments at the time to take the cx9 home. I had to take a famliy trip to north carolina that same weekend and i just traded in my old truck. The guys at pearson said ( dont worry ) , they gave me a cx9 loaner for the whole week until i could bring my down payment and other documents to them. What dealer does thats? From test drive to final paper work , everything was perfect. I will buy from pearson again.

Thank you guys

Sandy

George was great!! He was very thorough and knowledgeable. I love the new Mazda!

You Guys were awesome,Jay you was amazing from Day one,you made me feel like I was important, and Mike you made me feel like I was apart of you guys.It was so amazing to be apart of Pearson Mazda.

My experience at Pearson was wonderful! I had a specific car in mind and Paul went out of his way to be sure I got it. Not only did Paul take great care of me the entire time while ensuring he answered all of my questions, the entire staff was helpful and friendly. I sincerely appreciate Paul going above and beyond during my car buying experience. I would definitely recommend everyone interested in buying to check out Pearson Mazda FIRST!

My 2009 CX-9 had catostrophic engine failure due to a water pump failure. The pump was encased in the engine so you cannot replace. This design continued to be used in CX-9s for a series of years. Pearson sold me this vehicle used knowing this was an issue. I am now out of a vehicle with no recourse except to join the several class action suits for this. Mazda did not and has not addressed this issue. I really loved my vehicle and this was devastating news to me, besides all the money I am now out. In addition I had just done several thousand dollars of repairs right before this happened. I never would had continued to pour money into this vehicle if I knew this was going to occur.

Dealership and service department are pleasant, but they sold me a car that has had issues every couple of weeks since I purchased it.
I bought a BMW 328i wagon in late February. 5 days later, I noticed oil on my garage floor, so I took it in. The next day they call to tell me its an oil pan gasket leak and to pick up the car while they waited for the part. A week later I take the car back in, it was in the shop for 3 days and they gave me a loaner which was nice.
I got the car back and it had an engine light on that wasn't there before. I called, got them to document it, but never got a chance to take it in before i looked under myself to find an unplugged O2 sensor. Since it was never plugged back in, the sensor went bad. Even when I reattached it, it was too late. Unfortunately, this was not covered by my warranty and I will have to do the work to replace.
2 weeks later, more oil on the garage floor. We are now in March/April. This time it was a lot of oil. So I take it in again. Taking off of work to do so. This time it is the rear main seal. So they call me to pick up the car while they order the special parts and tools. I do so and wait 4-6 weeks. I don't mind the wait but my car is trashing my garage with oil, so I am a little annoyed. They call to say the parts are in and to bring it in, this was a week ago. They said that they would only be able to do a loaner for the day the vehicle would be in, and since they open after I am supposed to be at work, and I work an hour away, I had to borrow a family member's car.
They said the repair would be a day, but the mechanic got behind. I got a call the next day that they were sent the wrong part, so the total repair took 4 days. This meant that I had to really inconvenience the family member that was nice enough to loan me a car.
So at this point I am ready to be done with all of the repairs since it is 4 times in 6 months. Just like a horror movie ending, where the villain is still alive at the end, yesterday I found oil on my garage floor. A substantial amount of oil. It looks like this will be the 5th time in 6 months taking the car in. I have had to take off of work, take this car in for repair, and rely on people letting me use their car too much in 6 months, I am beyond frustrated.
(7/29/16)UPDATE***
Got my BMW back on 7/22/16 and as of 7/25/16 afternoon, it was leaking again. They still don't know what is wrong with the car.
(8/19/16)UPDATE***
I will be getting my car back today. My service advisor Louis has been the most helpful person in the dealership. He has called me for updates about my car almost every other day. They had to pull the engine to replace the lower crank girdle. They also decided to replace my clutch for me, for all the trouble. I hope this will be the last update. If you need service done, please ask for Louis, he's great!

The last 3 times visit for service, never one time get peace of mind when check out.
Sitting at the waiting room listening to the same things happened to others customers, .
Is Mazda not reliable anymore?
Very sad this s my 3rd Mazda , maybe last Mazda.

So glad I went to Pearson Mazda! Kyle and John made sure I got exactly what I wanted. Overall I had a great experience and would totally recommend to others.

If you want knowledgeable salespeople, I suggest you look elsewhere. Tried to buy a cx9 this week and we couldn't get a straight answer. Several people we spoke to smelled of alcohol as well. Dont waste your time.

This the second Mazda I have leased at Pearson. Kimberly was quick to respond, professional and understood what I wanted. When I arrived for my test drive, I didn t particularly like it so Paige was great in obtaining new numbers for me on the CX-5 Grand Touring. Sales Manager went back and forth with numbers which was frustrating and time consuming but professional and willing to answer questions. The Financial Officer, Dakota-was thorough and explained everything in detail. He forgot to take my first payment but with all the talking that s easily done. I take full responsibility for that and I paid. Great group to work with but had it not been for Kimberly I would be driving a different SUV today.

Thank you all for working with me.

Service team is very friendly and helpful. They keep you updated along the way if anything comes up during your appointment.

This is a Mazda showroom and service along Broad St. in Richmond VA. I came to this branch by tow after my CX 9 died in the middle of Broad and Genuine. So I was in an awful mood. I called them from where I was sitting in Richmond rush hour traffic while waiting for the tow. Their front desk was friendly and helpful, recognized the distress in my voice. I told them to expect my car by tow, and do they have any loaners. She informed her manager, and got back on the phone with a Yes we have a loaner for you. Kind, efficient service during a distressing day.

Great car-buying experience! Salesman did everything he promised, the entire transaction was easy and painless. Plus, i LOVE my car!

I had a great experience at Pearson Mazda. I bought my first new Mazda from here after much research and working with other dealers. Pearson just seems like they are ahead of the game. Kenneth was wonderful to work with, answered all my questions either in person or through email almost immediately. This was the best car buying experience I've had. If you're looking for a new Mazda go to Pearson and talk to Kenneth.

I have purchased three Mazda's since 1996 and have received unbelievable service at affordable prices on all three vehicles. The reps are extremely nice and the job is always done well the first time. I have often done a drop off and amazed at the service. I am a devoted Mazda fan and that is part and parcel of the people that represent Pearson Mazda.

My wife and I stopped in to look at a used Honda Civic and left with a certified pre-owned Mazda 3. Everyone at the dealership was very nice and attentive. Our salesman, Joe, was very knowledgeable and understood our needs and concerns and never made us feel uncomfortable. He reminded me of my grandfather and made the whole experience a great one. Any issues we found (tire balance, adjust the glove box) were added to a "We Owe You" list that he signed and they are responsible to fix when we are back in the area. I would highly recommend this dealership and salesman to anyone looking for a great car!

Thanks again Joe!

My experience at Pearson Mazda was great ! The salesmen displayed exceptional knowledge and patience. Thank you Pearson Mazda!

Love, love, love this place!!!! John is so knowledgeable and very efficient. Thank you, Pearson's for all of your help. You are truly appreciated!

Very easy process, Great service. Matt went above & beyond! Ask for him if you are looking for a car without the harassment from typical car sales people!

George was the best! Actually everybody from the lady who called to the sales manager Freddy, everybody was great there! George, Big Ups to Harlem!

I had a great experience at Pearson's Mazda! It was very low pressure, and I felt welcomed, even though I wasn't ready to buy. My salesman John was very respectful of my time and wishes, which was refreshing. I highly recommend asking for John if you are planning a visit to Pearson's Mazda!

Kyle Guzman was easy to work with and help me get the car I wanted for a price I could afford. Love my new car and would recommend Pearson to anyone looking to buy a car.

Extremely bad experience at this Mazda showroom. Sales person assigned to us were unprofessional. I will never recommend any one to go this showroom.

We recently bought a Honda Pilot from Pearson Mazda. John Breder helped us every step of the way. John is by far the best professional sales rep we have ever had. We will be back and will tell our friends of the great experience at Pearson Mazda. We also appreciate Troy in finance who made the financial end like being with family!

I had a GREAT experience here at Pearson Mazda. I got a new car, they took my old car, and really worked within my price budget. Paul Thrasher was fantastic. We went out and test drove the car that I was interested as well as a couple others. He demoed the car so well, I had to go back within the week to test drive it again (and actually buy the car that we rode in). Financing department was helpful as well as the floor manager, John. So many good things to say about them, but just go to Paul and you'll understand why I whole heartedly recommend seeing him and the team.

Dear Manager,

What ever happened to customer service?? The service department needs ALOT of revamping, starting with whoever that is answering the phones. Get rid of people who DO NOT want to be at work! A computer can set an appointment/schedule services AND send a text or an email to say thank you.

Please teach your staff that if they do not know the answer(s) to questions, it is more pleasant to hear, I don't know but let me find out from someone who may have the answer.

Sort the reviews by "most recent" and you will see a trend of declining happy customers.

Went there to buy a toolbox from one of the mechanics. Don't know anything about them.

Great customer service and great deals. My sales man was Phil. It's been about a year ago and the truck is still great.

The service department is great -- super friendly and helpful. I bring my 2014 here for oil changes and service, though per usual beware the excessive cost of parts and labor at a dealership. I value their input on what maintenance my car requires and how quickly they handle the service requested.

They got me in and out in an hour. Prices were as quoted (slightly under) and seemed reasonably priced. Waiting area is clean. Staff is professional and courteous. Very satisfied.

The service was fast and the staff wss friendly. Wish they washed your car like they used to.

Matthew McIver was great from day 1 when we visited the Pearson Mazda in Henrico for a test drive till the day we got our registration. He is a fantastic customer service representative and strives hard to make customers happy by helping them with all information possible. The primary reason for us buying our Mazda 3 from Pearson Mazda is Matt and his customer service.

Pearson service was great. I just wish I didn't have to pay over $800 for a new headlight. A design issue that Mazda needs to address.

Friendly service, low pressure, efficient and respectful. Jay, our salesperson, was very helpful, before and after the sale.

The future of car shopping is here now at Pearson Mazda.

Great buying experience. The team at Pearson is the best I have ever had to deal with for a vehicle. Management, Sales & Service are all excellent.
Jay was VERY knowledgeable about the vehicle we were interested in. He is the person I would buy from again...

Always quick and reliable service at Pearson Mazda. I highly recommend them for your new/used vehicle needs and for service!

Mike was extremely helpful and showed tremendous level of professionalism.

Work was on time and done properly. Hopefully the new brakes will give me good service.
Thanks for getting me in so promptly.

The service rendered to us by the workers at Pearson Mazda was exceptional!!

The service dept. Is great. My car is old and the servce rep treated me as if i had just bought a new one there. I was given a loan of a vehicle. It was going to take them the better of the day to complete rhe work. When they called me it was 4 30 they close at 5. I told them i had came home louisa county. I could not get there by 5. They told me just come in tomorrow morning. The nicest people i have ever delt with in this situation.

Great dealership, quick service, competitive pricing

Well I may change my rating if in fact they do wat was promised it was really late when I bought my car and had not been detailed yet they took it back for about 20 minutes and brought it back out I saw many things that were not cleaned and told me salesman he told me to bring it back and they would take care of it so I am calling today to see about having it properly detailed. If all things go well I will report that and change my star status 2 basically a 5 so fingers crossed

Recently purchased an SUV from Pearson Mazda. I went back and forth with Daniel for awhile because I wanted to ensure I was getting the vehicle I wanted. He was great to work with as was Mike in the finance/warranty department. Would highly recommend Pearson Mazda.

They go above and beyond expectations to make sure their customers are happy.. had a slight DMV registration issue and they were very kind to continue following up until my issue was resolved.

FYI, if you ever drove for Uber or Lyft and try and transfer plates to a new vehicle, it may not work!! That was my issue, at least! Nothing a quick trip to the DMV didn't fix!! And because Pearson had done 99% of the work, it was SO FAST AND EASY! (Has anyone ever said the DMV was fast and easy before?!)

Kudos to Torrance for finding me my dream car and Mike and Dan for being so vigilant to solve my DMV problems!!

Very helpful information about my Mazda 3 2007. Prompt and attentive.

Love our 2016 Mazda6. Traded in a Subaru. Kevin was laid back and the rest of the staff was so kind. Easiest car buying experience ever.

On the one hand, the dealership was fast, even faster than I hoped, when I brought the car in with a battery issue. On the other hand, they tried to get me to pay for one thing (a 100$ draw test) that I probably did not need, and another thing (getting corrosion off my battery) that definitely was not needed. I had personally removed all the corrosion from the visible terminals of my battery and am not sure what other part might have needed scraping, as the rest of the exterior is plastic. Dealer: please don't do that. I don't mind paying a bit more, but would like to be able to trust you. Dealers are like the car's parents. They may have a higher standard (and thus their work should come with a bit higher price tag), but you ought to be able to trust them above all.

Just went back to Pearson, and was lucky to work with Kyle again. We ended up purchasing the car we leased from him previously and would gladly work with him again.

This was my first time buying a car and I wasnt sure what I wanted or if I would even get approved. From the moment I called Kyle was more then friendly and attentive. Listening to all that I had to say he found me a car I didnt even know I wanted ! Kyle made my car buying experience a pleasnt and comfortable one and I would recommend him and Pearson mazda to anyone looking to buy a car who is skeptical. Thankyou again Kyle and to all those who were apart of the process !

If you come into to buy a used car, don't expect much, if any help. Came in and it just began to rain lightly. Knew what vehicle I wanted and the representative just told me it was in the back gated area and I could go over there if I wanted. Really? Might as well just close down if you aren't willing to walk through a sprinkle.

Almost glad though. The place and people appear to be straight out of a B-Rated movie about bad car salesmen.

Awesome group of people. Easy buying process. Love the new ride.

Had an appointment for my free annual inspection, and they charged a reasonable amount to replace a light I knew needed to be replaced. They brought my attention to other items that would need to be addressed in the near future without pressuring me to get them fixed now, which was much appreciated.

Easy to schedule service and I was in and out quickly.

This was my first auto buying experience and so glad it was Pearson mazda!! From the start Daniel Koury help me find the perfect car I had been searching for and Mike Ezell made the financing part a breeze I was in and out in no time with a Honda Pilot i had been searching for what seems like forever!! Thank you Pearson mazda!!

My sales rep Scott was the best! Him and his team were able to get me into a car quickly and no hassle. He explained the entire process thoroughly. Scott stayed below my price range. He exceeded our entire expectations. 10/10 we will be back!

I would recommend going somewhere else. No offense to the staff. the staff is wonderful but I recently took my car there because my check engine light was on. I was fine with the diagnostics fee of $130 but they had my car there for 3 days. so I also did a state inspection. Okay $150 not bad. my inspection was rejected and some how my total went up to $460. I just don't see the reasoning in paying $405 for labor when the parts are less then 30 dollars. there is also extra fees in there that I'm not even sure what the charge was for. My car was serviced somewhere else on the same day with an state inspection sticker approved. almost $500 that I don't have just down the drain.

This dealership is too big. And like big government. It becomes unwieldy. Nobody knows what is going on. Service is irratic. Once you've bought & paid for the car, when you go back with issues or questions, you are looked upon like you are a nuisance! !!

I recently bought a used car from Paul. They really worked hard to get me a good interest rate and make the payments fit my budget. I had a small problem with my car a week after purchasing it and I took it into the shop. Within 10 minutes I had a loaner car and was out the door. One day later, I picked my car back up and it drove perfectly. I am very happy with the service I received and would definitely recommend this dealership.

Excellent service. The day before we scheduled, I had received an email that they would be happy to come out and pick up the car to do our service. I thought that was a very nice offer and called to schedule service right away. Car was picked up on schedule, and I was informed as to status throughout the process. We have now bought 2 Mazda's from Pearson and they handle all of the service for each. Very professional.

Marney Burns was my Sales Consultant. She was excellent, extremely knowledge, and made my purchase a great experience. I will share my experience with anyone looking to purchase a new vehicle.

Pearson Mazda has quality cars at reasonable prices. All of the staff there made my whole experience wonderful.