Andrew Shuman

Review of Pearson Mazda

Dealership and service department are pleasant, bu...

Dealership and service department are pleasant, but they sold me a car that has had issues every couple of weeks since I purchased it.
I bought a BMW 328i wagon in late February. 5 days later, I noticed oil on my garage floor, so I took it in. The next day they call to tell me its an oil pan gasket leak and to pick up the car while they waited for the part. A week later I take the car back in, it was in the shop for 3 days and they gave me a loaner which was nice.
I got the car back and it had an engine light on that wasn't there before. I called, got them to document it, but never got a chance to take it in before i looked under myself to find an unplugged O2 sensor. Since it was never plugged back in, the sensor went bad. Even when I reattached it, it was too late. Unfortunately, this was not covered by my warranty and I will have to do the work to replace.
2 weeks later, more oil on the garage floor. We are now in March/April. This time it was a lot of oil. So I take it in again. Taking off of work to do so. This time it is the rear main seal. So they call me to pick up the car while they order the special parts and tools. I do so and wait 4-6 weeks. I don't mind the wait but my car is trashing my garage with oil, so I am a little annoyed. They call to say the parts are in and to bring it in, this was a week ago. They said that they would only be able to do a loaner for the day the vehicle would be in, and since they open after I am supposed to be at work, and I work an hour away, I had to borrow a family member's car.
They said the repair would be a day, but the mechanic got behind. I got a call the next day that they were sent the wrong part, so the total repair took 4 days. This meant that I had to really inconvenience the family member that was nice enough to loan me a car.
So at this point I am ready to be done with all of the repairs since it is 4 times in 6 months. Just like a horror movie ending, where the villain is still alive at the end, yesterday I found oil on my garage floor. A substantial amount of oil. It looks like this will be the 5th time in 6 months taking the car in. I have had to take off of work, take this car in for repair, and rely on people letting me use their car too much in 6 months, I am beyond frustrated.
(7/29/16)UPDATE***
Got my BMW back on 7/22/16 and as of 7/25/16 afternoon, it was leaking again. They still don't know what is wrong with the car.
(8/19/16)UPDATE***
I will be getting my car back today. My service advisor Louis has been the most helpful person in the dealership. He has called me for updates about my car almost every other day. They had to pull the engine to replace the lower crank girdle. They also decided to replace my clutch for me, for all the trouble. I hope this will be the last update. If you need service done, please ask for Louis, he's great!