Pearson Mazda Review

Quick 15000 mile factory maintenance, oil change, tire rotation. Tacked on a wheel alignment because they noticed some feathering. Service writers seemed impatient and rude, but prices were reasonable and Bill was very friendly and polite, gave me a ride to work in the morning after I dropped my car off.

Will likely return for my 22,500 mile maintenance.

Fast and efficient service, although they do tend to overbook during state inspection time.

I have been going to Pearson Mazda for many years now. The customer service there is excellent .Judy and all of the service personnel is outstanding and very professional.

I wish I could post pictures. I took my vehicle here November 27th For some recalls and they messed my car up. My front tires are completely bald and my steering wheel is off which indicates an alignment issue. After replacing my Lower control arms they are required to do an alignment on your vehicle. After two months my brand new tires are currently ruined. They are denying any responsibility and the manager has not returned my calls. But they claim they did do an alignment.... if so how would my vehicle become this unaligned in only two months???? It s impossible. I just can t believe this!!! Do NOT take your vehicle here.

Thank you! Excellent service! The sales person Jay was incredibly knowledgeable and helpful! I will definitely be making my next purchase here.

I took my Escape, that I purchased from Pearson Mazda, in for my first routine oil change and my tire light was on also. They changed the oil and fixed the tire, that had a nail in it, and I was in and out in no time. Ben is on the ball getting everything in order and getting my car back to me so quickly! Great experience!!

Knowledgeable staff. Excellent car quality. I got exactly what I wanted. Joseph Jackson is a huge help and answered all my questions. Dakota in finance was extremely helpful explaining all of the contract information too.

Absolutely the best service! Matt was a huge help and helped me find my PERFECT car!!! I would highly recommend anyone to go here!!! I've already told a few people actually :)

You wrote a review for Pearson Mazda 22 minutes ago
5.0 star rating 12/29/2017
I took my car here for the first time yesterday morning for service. I had a scheduled time of 8:00am and decided to wait for the car to be completed. I was out the door by 9. Overall the price was fine for the oil change and the tire rotation. The people at the desk were friendly and helpful. The waiting area is a waiting area. I was able to get some work while in the waiting area using the wifi. Overall pleasant experience and since i just bought a Mazda I am sure i will be back again.

Recently got my car's oil changed and tires rotated. In and out in less than an hour while waiting in the comfortable waiting area. Got a nice overall diagnostic doc that detailed how my tires and brakes, etc were doing. Very nice service visit.

I just purchased a brand new 2018 Mazda CX-5 Grand Touring. I love the fact that they did not play games when I walked into the dealership. I walked in and told them exactly what I was looking for. I wanted a 2017, but they didn't have one, but I knew that before I walked it. I had been doing my research for over 8 months and knew exactly what I should pay for the vehicle. Their first offer was very fair and was not marked up by thousands like many others dealers do. The price that I was given was very close to what many tried to sell me the 2017 for. My salesman PAUL THRASHER was absolutely outstanding. This man is so knowledgeable and knows his Mazdas. Customer service is superb! I cannot give him and James enough kudos. Big thanks to James for all his help. He put the icing on the cake to get the deal done. This was the fastest and easiest car purchase I have ever made. After I picked up my car, Paul took the time to setup and go through every single feature that my vehicle offered. And let me tell you, this vehicle does a lot. I received followed calls and emails after my purchase. I am a very happy and satisfied customer.

Very helpful, friendly, and worked with me to get the best deal. Great experience!

This was our second vehicle purchase from Pearson Mazda, and we were just as happy this time as the first. It was easy to set up an appointment and communicate, and everyone we encountered was friendly and professional. Our salesman, Joe, was wonderful. We never felt pressured, were treated with respect, and feel confident we received a fair price for a great car. Highly recommend Pearson!

I moved to Richmond in January 2020 and have been going to Pearson Mazda since then. They helped me with everything from getting my virginia registration set up, to doing my regular service appointments.

The service techs are always extremely friendly, especially John, who I normally work with. He takes his time to explain everything to me without being condescending (as a young woman, this is a big deal).

If there is a recommendation for service that I know I can handle (i.e. air filter changes, etc.) they are never pushy about doing it for me, so i can save a few dollars and do it myself.

My car wouldn t start not long ago and Pearson easily could ve charged me for a full service appointment to identify the problem. Instead they let me know the only issue was my battery and I was able to save money by cashing out on my battery warranty with autozone.

I definitely recommend and will continue to use their services.

Very quick service for my State inspection, friendly receptionist and a nice sales floor. I bought my car from here and wouldn t be opposed to getting my next car from here.

Always a pleasure to have my Mazda 3 serviced at Pearson Mazda. Everyone's friendly and professional. Their rates are very reasonable and the techs are efficient. I enjoy perusing the new Mazdas around the showroom and lot as well. The salespeople are low/no pressure and happy to just discuss their various vehicles in easy conversation.

Normally am very happy with your service and staff. Was very disappointed that staff members were not wearing masks. I work in health care with a very vulnerable population and felt uncomfortable that they are not taking proper precautions to protect customers and those they interact with. Seems irresponsible

Service to car was good, wait time with appointment scheduled was not so good.

Very rude service call today spoke with sales guy name Joseph he was very short doesn t want to talk or give me any pricing he say go on web site and check all pricing that was kind crazy on another hand call west broad Honda sales guy very friendly and we looking for car I think we get one Joseph from west broad Honda hopefully your Boss see this make me want to. Puke

Ask for Darryl he is so helpful and provides impeccable customer service.

Very friendly and helpful. Good prices on services and willing to negotiate on sales. Didn't get what I was hoping for on my trade in, but overall no complaints at all. The waiting room during maintainence is better than most, which I greatly appreciate.

Awesome place! I spent a grand total of four hours there. Drove off with my car and was happy as hell! Even got a reference for cheaper auto insurance (which I purchased). Talk to John, Paul, Mike, or even the general manager. They have an AWESOME team. Just referred my cousin and a coworker. They are going in January!!!

They provide quality service. If they are unsure of the cause of a problem, they will research the issue and examine the car thoroughly. Also, there is a comfortable waiting room, and they will keep customers informed of the status of vehicle service.

At this point we have purchased a car that isn t in hand yet. The experience has been great. Kind people. Great service. Enthusiastic to sell but no pressure.

Great service friendly staff there just a great experience I will recommend them to anybody

Joseph helped me secure a new lease. He listened to everything I wanted and made it happen. He was very accommodating and kept my contact inside the dealership at a minimum.

Rarely take my car to a dealer for service but my better half forbids me to service her new SUV. Scheduled for early morning wait. Changed the oil and replaced tires under warranty in an hour and a half. Very fast and half the price for a synthetic oil change than I was quoted.

Went in for inspection. Judy was very efficient in getting me checked in. I waited and was out in less than 30 minutes. Great team work by all.

I have questions about my inspection, so I will not leave a review until I have my questions answered, because there s some conflicting information on this inspection that needs clarification.

Mike from Mazda called immediately after I posted my previous review, he answered all of my questions. He was quick , responsive and friendly.. great experience. Thanks Mike ! Also, John in the service center is awesome!

Great experience from the time I walked into the door. No high pressure and everyone was very courteous and professional. The credit manager was very helpful and polite and explained my options. I also appreciated the social distancing that I witnessed and saw everyone practicing. The GM was polite and friendly. I have purchased several vehicles here in the past, and the service is one of the main reasons I keep returning.

Very good experience! They had a busy Friday when i dropped it off so asked if I could wait til Monday and offered me a loaner vehicle over the weekend. They handled that process very well. And when Monday came around they got in touch with me early in the morning to tell me what repairs they needed to make and then completed them quickly.

Mike Smith, the General Manager, Matt McIver, the Sales Consultant and Dakota Carey, the Finance Manager all made the buying experience easy and enjoyable. They were knowledgeable and explained the features of the CX-5 to my wife and me. I observed others being treated the same way on a busy day.

Joe was super welcoming, easygoing, and helpful. He made the car buying process as easy as possible and fun. Thanks again Joe for all of your help today!!

We had an awesome experience at Pearson Mazda when purchasing our new vehicle. They checked off all our boxes and provided exceptional service!

Complete 30,000 mile service and inspection completed within 45 minutes!

I have always experienced friendly, courteous and highly professional service at Pearson Mazda's Service Center. A++++++

My RX-8 developed a problem with loss of power, accompanied by a flashing check engine light. Pearson was able to schedule the car for the next day and gave me a loaner vehicle while my car was in the shop. They found the problem, had the needed parts, and were able to complete the repair by the end of the morning. When I picked up the car, it ran flawlessly, just as I expected. A big "thank-you" to Ben and the great technicians at Pearson!

What a wonderful experience both in the purchasing and driving my new Camry. I have not taken it for an extended trip traveling via the highway but I am getting here in the city 32 miles to the gallon. That is crazy. I am impressed with the comfort and ride of this vehicle. Feels as thought I am floating on air. One of the best cars that I have ever purchased. I am a Toyota owner for life.

My brothers wife bought her 2014 Mazda 5 from this company in March 2016. Two weeks later I bought one. This last repair is nothing short of dishonesty and/or incompetence. Their Mazda 5 developed a noise in the front. They were told both front axles had to be replaced at a cost of $1500 to fix this noise she was experiencing at Peason. I have this mechanic off of Staple Mills, they took my suggestion and took it there for a second opinion. Russell and his crew looked at it and determined that whoever installed the brake pads in the front (Pearson Mazda) did it incorrectly. They also looked at this issue Pearson said it was and determined only one of the two axles had an issue that didn't need repair anytime soon. It wasn't the issue at all. His cost of repair, $89. It corrected the sound issue. All they had to do was remount the brakes correctly. Short and simple.. $1500 vs less than $100.... take your car elsewhere for repairs unless for warranty work. As for sales, her and I had good experience in that arena but why buy a car with a dishonest and/or incompetent service center.

I Just recently bought the new Mazda CX 30 at Pearson Mazda. I could not be happier with my new car as well as the AMAZING sales team and service department at this dealership. They go above and beyond and are eager to help you get acquainted with your new car.
Thank you to Freddie, Tanner, James and Mike for all your help!
Your very happy customer,
Kathleen McKean

Miata went in for its 6 month, low mileage oil change and tire rotation. 2k miles. Plus an install of Apple Car play. Took car in at closing on Tuesday, asked for a 2PM finish on Wed. I called around 3PM and was told it would not be ready until 4 or 4:15. Around 4:45 I left home to walk to a meeting scheduled for 5. They called to tell me the Miata was ready. I told them I would pick it up on Thursday. Picked it up, customer rep was very nice apologetic for the delay. Apple Play install seems fine but no cord was included so I had to use the one I had at home to make it work. I thought that kind of odd.
I put low miles on my cars so it will be 6 months before I see a dealer again for work. It's all good. The service rep smoothed things out as best she could and I appreciate that.

We were from out of town. Had some tire problems. Pearson handled it right away. If I lived there I would shop them first.

I had a great shopping experience at Mazda, great sales guy (Jay Santiago) and great cars. He was super knowedgable, super friendly, and no pressure at all. Loved it!

I visited the store last Friday and was willing to buy a Nissan Altima. During the test driving I found the tire signal light is on and the car smelled bad and looked dirty. They were selling a car that was not ready for sale. I asked if they can give a sales inspection report of the car before I buy it. They refused and insisted they have given me the annual safety report on which every item is ok but the car had flat tire. They refused to clean the car before I pay for it. So rediculous!

I had an issue with my sunroof shattering while I was driving down the road earlier this week and took my car into Pearson Mazda for help as that is where I purchased my CX-5 less than 2 years ago. Mazda refused to replace the glass under warranty, though there must have been a defect in the glass for it to shatter without cause (nothing fell on or hit it). However, Pearson Mazda has been very gracious and gave me a loaner while they are working on the repair. I appreciate Sarah's help in working with Mazda to try and get the repair covered!

DON'T WASTE YOUR TIME HERE. Pearson was terrible to work with. My husband and I were very forthcoming about what we were looking for in our new car - including color, packages, price, etc - and the Pearson salesman assured us he could get us exactly what we wanted and was only a few hundred dollars off of our price. We cleared our afternoon to go buy the car from Pearson but when we arrived a few hundred dollars was closer to several thousand dollars. We called them on their bait-and-switch game and we left without buying from them. They wasted our afternoon with their dishonesty and gamesmanship. We found the exact car we wanted from another dealer who matched our price and didn't give us a runaround.

Had a nail in my tire and came in without an appointment and they squeezed me and had it fixed within about an hour for less than $20

My salesman, Paul Thrasher, was very knowledgeable, educated and extremely professional.

Sales person Jay was great. Took his time with me with all of my questions Sales Manager James was also very helpful. All my questions and concerns were handled with the upmost respect and thoughtfulness.
I would recommend Pearson Mazda to anyone who is in the market for a new car. Everyone I met that day was very helpful. Thank You so much Pearson.

Easy, no-hassle, and friendly service. Thanks Paul Thrasher for being a friendly and efficient salesman. We love our new CX-9!

I get all my minor-moderate work done here (oil/fluid changes, tire maintenance, etc). Had my car for 3 years (bought from carmax) never had a problem. Keep up the good work.

I had been looking for a new(er) car for a while and my father looked on Pearson Mazda s website and found a Honda Accord with everything I was looking for. We went in on Monday evening with only looking in mind. Joe our salesman was beyond helpful! He wasn t pushy, answered our questions and made the process smooth and easy. The sales manager was beyond helpful and courteous. The finance guy was amazing! The entire process was smooth and painless. By far the BEST experience buying a car. I highly recommend Pearson Mazda! When you go in, ask for Joe! He won t steer you wrong!

From start to finish, this was honestly a great experience. Once on the lot, we were greeted by Matt who was far from pushy. He let us know he was available if we needed him and was a real asset. When me and my girlfriend had our relaxing search for a vehicle, we decided to test drive one and called on Matt to assist. We loved it but let him know we would be back in a couple weeks to either test another or grab the one we drove. He stated no rush handed us a card, and said whenever we were ready. Came back three weeks later and it was like we never left. We test drove one more but eventually chose the first SUV we drove. I gave him a straight up price that we were looking for as a monthly payment and he hit it right on the mark. We then went to sign the paperwork and greeted by Mike who was also not pushy and extremely helpful. After the paperwork was signed, Matt took us to the SUV and walked us through all the electronics just to make sure we knew what was going on. Start to finish a great experience. I hate spending money but everything went so smooth that this is the first time I ve ever bought a vehicle and didn t feel railroaded or deceived. Pearson Mazda has a solid team with solid values which they all should be proud of. Furthermore, the manager should feel proud of himself/herself for putting together such a team that hits the mark dead-center with customer service.

I greatly appreciate the free oil change for frontline healthcare workers! That was a very kind deal! The entire staff was kind, also. You guys are doing great with the in-shop social distancing, too.

Decided over the holidays to purchase a Mazda CX-5 which I had test driven a few weeks before. It was during the holidays and I was out of town but Daniel was great at working to get me a great deal and navigating the red tape. Mike in finance was efficient and once the paperwork was done, Daniel (who had come in on his day off) had the car all ready to go. I appreciated that he took the time to walk through all the features so it was set up perfectly when I drove off the lot. Excellent purchase experience!

We had the best car buying experience here this weekend. Thank you Mike, Ron and Steve for making this a smooth process. Amazing service and willingness to make the numbers work. I HIGHLY recommend! Thank you guys!

I just happened to turn onto the street that this dealership is on and I am very happy that I did! I had been to a couple of other dealerships on Broad street that day and I was exhausted by the pushy salesmen that don't even give you space to breathe. When we pulled up I was greeted quickly by Phil. He asked me what was I looking for and a price range and he showed me to the section that fit my needs. Once I narrowed it down to 2 cars, he put a dealer tag on the car and off we went. It was a very clean 2012 Kia Sorento that still looked brand new. During the entire process he was available for questions but gave us enough room to breathe. This means a lot when you are already under the stress and pressure of making a big decision. There was not one question left unanswered during the process. He made me feel very confident in my decision therefore I made my purchase with Pearson Mazda.

Even though I had my own financing through my credit union, the finance guy (in the office on right, sorry I cant remember his name) came in and gave me very good information as far as interest rates and terms. He gave me a lot of good information and did not get offended that I chose to use own credit union.

I am very pleased with my new car. Overall my experience with this dealership was a great one! Make sure to ask for Phil Zblewski because he will definitely work to earn your business.

Pearson made buying a new car easy and enjoyable. I did some research before and knew what I wanted before test driving. I was set up with Joseph for a test drive and loved the car immediately. Joseph made the buying experience easy and personable while following the social distancing rules of the pandemic. I was quickly given a fair price with the fees transparent and then quickly went through financing. I am very happy with the new car and Joseph even called to do a follow up a few days later to make sure I had no questions. I enjoyed the personal experience and would highly recommend Pearson Mazda!

Everyone was super nice. From the time I walked through the door. Phenomenal service. I would ve bought a car even if I was just looking.

Fabulous car buying experience! Joseph and the rest of the Pearson team treated me very well. They had the Mazda Miata that I wanted and they made it happen. Great dealership. I highly recommend them.

It was a good experience buying the CX 30 from Pearson Mazda. No pressure. Once the test drive was over I was the owner of a new car within two hours. I was confused on why I qualified for the low 1.9 interest rate, but that increase the cost of the car by $500. Which just didn t seem right.

As other reviewers have said, ask for Paul Thrasher in internet sales. And don't be afraid to compare numbers; Paul didn't blink from the competition and provided an aggressive first offer. In fact, the initial dealership we dealt with didn't believe the quote, insisted Pearson was losing too much money and demanded I provide them with a signed estimate and Paul's name before they would match.

We kindly thanked that dealership for making up our mind for us.

Other dealerships were a bit better, but none could match the responsiveness and customer service of Pearson. On some lots, you can feel like you're a bit of a bother. You won't feel that way at Pearson. They truly want your business and we were happy to give it to them.

The Sales Manager, James, went out of his way to accommodate us on details of the car that didn't match our initial request. I think many people are hesitant to negotiate/haggle prices, but James was not offended at all and made it an easy experience.

And Sara Castleman in F&I was very patient with us while we compared numbers on extended warranties.

On roads crowded with CR-Vs, our new 2017 CX-5 GT gets some second looks. How does it drive? I couldn't tell you. My wife has never let me behind the wheel.

This was a my first time buying a car so I was extremely nervous, being a young lady, that I would either be taken advantage of or not taken seriously. I just want to give a shout out to Jay Santiago because he was literally the nicest salesman I have encountered in my entire life and definitely made my car buying experience extremely pleasant. He did a ton of work just to get me the color car I wanted, took me on a cool test drive (not a lame straight highway like most car dealerships would) so I could get a feel for my sporty CX-3. THEN he rushed the car after it arrived (ordered one from another dealership in my desired color) so I could pick it up ASAP. He answered all 3000 of my questions and was extremely patient with me, and did not pressure me whatsoever.

James Balsamo was the sales manager at the time - while I didn't get a ton of interaction with him, I appreciate his flexibility and willingness to get the car I wanted and offered me a very fair price. He was, of course, friendly and very helpful as well!

I was told by more experienced car buyers that the part I should *really* dread about car buying is the financing portion. I'm glad they were wrong! Troy Hernandez, the finance manager, was super welcoming and friendly, tells great stories, and explained warranties/extras in a factual manner without putting pressure on me to purchase them.

All in all, my first real car buying experience was really great with Pearson Mazda. I'm happy I finally upgraded my current Mazda that is over a decade old with the cool new CX3!

Thank you so much guys!
- Sarah

Mark was amazing! Will be back next month for oil change.

Great people. Everyone was extremely cooperative and let me progress at my own pace.

Had a great buying experience with pearaon Mazda on a used Honda Accord for my son. From the great salesman s Paul, sales manager Freddie and finiance Troy, everything was easy going and friendly. No funny business and communicated well without being pushy. Will revisit again the next time.

I was provided excellent customer service from the minute I arrived until my service was completed. Also they have no hidden cost and don't try to force you to purchase services that you hadn't planned on receiving.

Was told it would take 90 minutes. They were done in 30. 5 stars.

Daniel did his name proud!

Dan

This was my first time buying a car myself and I was recommended to Mike Ezell, who found the perfect car for me. Pearson sent someone to pick up my 2012 Honda Accord from the Pearson store in Norfolk and bring it to Richmond for me. Paul Thrasher was a great salesman and answered any questions I had. Mike took care of me financially and was able to help me afford it. I'm super happy with my experience and my purchase. Thanks, Pearson!

Mel Helm was a professional sales person, while at the same time, she was down to earth and put me at ease. She was thorough but not pushy. It was good to talk to a woman, because she pointed out features that were of interest to me. My husband was interested in the mechanics of the car. I was interested in all the bells and whistles. We were both happy with Mel s answers and explanations. We are meeting this week for a more in-depth look at all those bells and whistles.
It was a positive experience, unlike some of my past car negotiations!
Well done, Pierson Mazda!

Overall great service! Very helpful as I didn t know much about returning a lease vehicle and the next steps. George and James made this such and easy and smooth transition. Highly recommend them!!

Maybe it's just my experience but I found that very quickly after the sale it's almost impossible to get service. Service department said the earliest they'd be willing to see me Is about 2 weeks away.

bought a Mazda 3 GT from Matt Mciver. he was extremely easy to deal with and even after the car sold he was still extremely helpful and arranged a replacement navigation SD card. hats off to Pearson and Matt.

I found the car I wanted online, friendly staff helped us test it out and measure some features. Worked out a trade that was mutually beneficial and made the deal. I would recommend them to anyone.

Can not say enough about the Sales and Business office team at Pearson. They were easy to work with and offered no pressure. John was an exceptional Salesman who helped us with our car selection and leasing arrangements for two vehicles.

No awkward moments and an very competitive price. Matt Mciver, a sales consultant at Pearson, really made me feel comfortable, and I can easily say Mr. Mciver and this establishment both have my respect. Thanks for a great experience!

So far so good! Mark Williams is a great service advisor with great work ethics and professional attitude.

You need second technical opinion when you buy used car.My battery dies in a month.

Pearson Mazda is the only place I trust with my CX-5. They are reliable, courteous, and fast.

From drop off to pick up, everyone was friendly and efficient. I appreciated the call from Mark in the service center and his detailed review of what he found during the inspection. Very happy!

Kyle and Kimberly were most helpful in my purchase of a 2018 Mazda CX-9. My experience at the dealership went quickly and the vehicle had been detailed well. Kyle went out of his way to tell me a lot about the vehicle. Everyone I met was very friendly. It would be nice if Pearson Mazda was closer to my home. The vehicle Is everything that I expected.