Pearson Mazda Review

I was driving to VA & my tire indicator light came on. I called Pearson spoke to John & was able to be seen immediately. John was sincerely professional & kind. My car was serviced & recommendations were made to ensure I was able to travel safely. I took John s advice got a new battery & will follow up w/other updates. I appreciate John s help & will go back when in VA.

If no star was available that would be the fitting grade.
THE POINT IS DON"T WASTE YOUR TIME!!!!THAT'S ALL I DID WAS WASTE 6 HOURS DRIVING FOR ABSOLUTELY NOTHING.
- Thanks for the 500 miles driven and $60 bucks lost in gas...

Service center employees were all very helpful and informative!

I WAS a loyal customer since '05.

I dropped my car off for service at Pearson Mazda and went there when it was ready to be picked up. AFTER I paid $600 for the service and waited 20 minutes, I was informed that they could not locate my keys. After another 30 minutes, I was told they could not find my car either. Pearson Mazda said it was test driven that morning and they don't know what happened to it. They said sorry, I will have to file a police report and there is nothing they could do.

My keys were obviously left in the car unattended, or in a place easily accessible to a thief. This dealership is careless and irresponsible!

I returned the following morning to request a rental car at the very least and was denied. I demanded a refund on the services I paid for the previous day and I was denied. I'm told I need to handle this all myself through my own insurance company and that Pearson Mazda will take no responsibility for this.

6 days later, I am finally getting a rental car. I'm told I will receive a refund but have yet to see it. And what about MY CAR? Nothing. No car. No I'm so sorry we screwed up. No compensation, no apology, no nothing.

I now have to reach into my own pocket and pay for an attorney. Thanks Mazda. You have lost me as a customer forever.

Great staff! When I bought my new car last year, I was even personally thanked by the manager of the dealership. Always treated like a friend when I go there for maintenance on my car.

Best car buying experience ever. No pressure, and very knowledgable staff. Did our homework in a 100 mile radius, and knew Pearson had the best upfront pricing. Worked with Matt Mcgiver. The is our second Mazda, first time at Pearson. Give them a call... you won't be disappointed.

Bought a car last May from this location -- great car that was a trade-in! I moved out of the state and had unforeseen repairs. Mike Smith and the Pearson Mazda team were helpful in assisting me with these repairs in full. I would definitely recommend buying from Pearson Mazda as they stand by their vehicles. Thanks!

I brought my car in to fix a few recalls.
They scheduled an appointment for me right away. Everyone there was very friendly and helpful. They finished repairing my car before the time it was promised.

The whole experience with the service department at Pearson Mazda was excellent. Making the appointment was easy, the appointment was on-time, feedback throughout the process was timely, service was performed as expected, feedback was detailed, and checkout was quick and friendly.

Would recommend getting your services completed elsewhere. I figured they would be helpful as I have a Mazda and a simple fog light plastic cover was partially undone so needed help to secure it back in place. For a fix that would probably take a minute to complete they quoted me $65 without providing me with any details on the issue. Their main concern was if I wanted them to continue with the charge or not. Overall it was a very impersonal experience from the staff I met in the service center, so I left. Went to a nearby mechanic who fixed it for free within minutes

My wife & I bought a Mazda 3 here. We test drove it, but she wanted to sleep on it, so we came back the next day to buy it. We called ahead and were told it was ready for us to drive away.
When we arrived, the car was not ready. We were kept waiting an hour, and were the only customers.
I got up to use the restroom, and our salesman was being questioned by the front desk staff about the wait. He said the car had hit a curb on a test drive before we got there, and was being repaired!
This accident was not disclosed to us. I asked if it was "routine" work that took too long and was told that was the case--a falsehood.
The car was "ready" the next day. My wife immediately noticed the awful noise from the bad rotor and returned it, and they said they'd just "missed some rust" on the rotor.
We knew about the accident, but trusted our salesman to make sure it was fixed.
They claimed it was fixed, and we picked it up, and it again made the noise, so we returned it a 2nd time.
This is now 3 times that they've worked on it, and it still made the noise when my wife returned to pick it up the 3rd time.
We took it to a trusted mechanic (flawless BBB rating, unlike Pearson, which had several complaints), and he examined the rotor and found it was warped and needed replacing. He documented the findings and was confident Pearson would replace the part when they saw his report. The rotor was visibly warped and had no rust.
We dropped the car off again, and received a call from Judy, service manager, to tell us that the mechanic "Discovered yet more rust" and removed it and it was flawless.
We told her that wasn't acceptable, as we'd seen the rotor, and knew about the accident.
At this point, she denied the accident happened, denied the rotor had problems, and stopped returning our calls.
They have our car. They have our money. We call them to talk, and they just say "The car is ready."
Judy claimed several days ago that a sales manager would call me to talk about a refund, but none did. I eventually got a sales manager on the phone (after several mis-transfers) and he had never heard of the issue and had no notes on the car.
Something is really, really wrong here. I'm sure if you're lucky you can get a car where nothing went wrong, and you have a great experience, but having discovered that a sales man, front desk sales person, and service manager are all willing to lie and mislead the customer, I can't and won't trust this place.
At this point we just want the situation resolved, and will never use them for service, sales, or anything again. I've filed complaints with the Better Business Bureau and encourage other customers who have been misled to do the same.

My sales agent Marney was fantastic see her for a vehicle.

Knowledgeable, professionals working efficiently while giving the customers a high level of service with a personable sincere touch. It is refreshing to find an auto dealership that is not driven to use high pressure tactics to sell products/services.
Thank you owners, HR, and management.

Had my 2006 Mazda 5 towed in, when I got there I stood waiting for a while, I've never been to this dealership before and my first impression wasn't good. I was finally helped by an Advisor she was so busy with another person she said they would help me, Another guy said he would be with me soon he became so busy, eventually I was helped by an Advisor name Mark, whom took my statement of what happened, then proceeded to say he probably will not get to checking the car until Monday, ok I'm out of car and stranded he suggested I call some one to come pick me up, I'm like who? And he took my keys, I'm the one who asked if a shuttle was available. He said there's a guy who does but he is in Ashland and it would be some time, I waited in there little waiting area at least it was clean and bathroom was up to par. But my over all experience was ok, found out my car being so old they put vehicle is not worth the repair cost. They didn't offer me a rental or see if I wanted to possibly buy another car from them. I felt they took my money and now I'm out of $128.83 thats how much they charged me to look at my vehicle, to record nothing, and did nothing. O give two stars because I did get a nice person to drive me over to work after that whole ordeal.

Thanks a lot Pearson Mazda for the smooth process in completing the process of buying a brand new CX-5. I loved the speed in which the paperwork was taken care of and the deals that I was offered. I interacted with Kenneth and he is a wonderful sales person and helped me a lot in getting the rates that I was looking for. The people in the dealership is courteous and I will definitely recommend this dealer to anyone planning to buy a Mazda.

This place is great. The people at Pearson Mazda were polite and welcoming. The sales agent knew all about the cars and suggested appropriate ones according to our needs. Askfor Jay Santiago, he's a brilliant salesman.

Great service from everyone and Joe Jackson is the man

Took my Mazda 6 for new brake pads and a few other minor issues; was expecting "dealer pricing" to be high but found that the costs were competitive if not better than the independent places. Service department communicated to me throughout as to how long my vehicle would be; got all of the work done within 3 hours and my car feels and runs a lot better. I would definitely check the pricing here before taking anywhere else.

I had John and he was super nice and helpful! They made it super easy and explained everything to me since it was my first time leasing a car.

Fast, polite, detailed. Brought my car in for routine maintenance and state inspection. Quick turn around. Very polite reps. Would definitely recommend

Always incredible service at Pearson! Judy is the absolute best service representative. She goes the extra mile for her clients!

Pearson Mazda was such a great experience that I don t want to shop at any other dealership. They were diligent about finding us the lowest financing possible, kind, friendly and most importantly honest! I can t say enough good things about everyone at Pearson Mazda! They truly know how to give exceptional customer service! Pearson Mazda, thank you for making the buying experience enjoyable!

Staff is always very hospitable and respectful. No regrets leasing and servicing my car here. Plus, regular maintenance is usually speedy. I like that they have a car to borrow sometimes if you need to run an errand while you wait.

The staff at Pearson are professional, courteous and taking my health and safety seriously. Perfect visit for my 4 wheel alignment on my MX5.

I have been bringing my 2005 Ford Focus to this dealership for years to have it serviced and maintained. I always trust them to treat me fairly, be informative, and offer a good price for services rendered. If it is something that they cannot fix (since I drive a 15 year old Ford), they will always refer me to somebody who they believe can help me. I truly do highly recommend this dealership, and Mazda automobiles in general.

Awesome service! Joe, Mike & Frank are very kind and knowledgeable. Pearson Mazda is the place to go if YOU want to make YOUR own decisions and NOT be pressured, coerced, haggled or tricked into making a purchase. I definitely recommend Pearson Mazda.

Love Mike Smith and his team. Always well taken care of when I visit Pearson Mazda.

I cant say enough about how great they were to us. I love my SUV!!

Joe Jackson should be salesman of the year. He made of feel like family he joked with us but took care of us in the process of buying a vehicle . Everyone should get the Joe Jackson experience.

Joseph was extremely knowledgeable about all new tech features on the different models. Well versed on options and understood their benefit in relation to our needs. Top notch salesman, very easy to work with. Most informative test drive ever.

Very poor experience with sales. I had appointment for today, we already finalized the price and came on agreement. But when I reached there after driving 100 miles, they already sold the vehicle. They didn't even bother to call me. Worst experience I had with dealership.

We went to Pearson Mazda to test drive the CX-3 and drove it home. My first contact was a web search for the car to research it. I received an email and text message from a sales person who gave me a good price via text message. Sara, the salesperson, scheduled an appointment for me with John and he honored the price she gave me. No pressure, just enough information to make a decision. They even worked up the pricing difference between a used CX-5 and the new CX-3. We were not planning to buy that day but we did. Everyone was pleasant and informative. Even the finance person didn't pressure us. Great experience! Definitely recommend the folks at Pearson Mazda!

Phil took incredible care of me and my fiance when we went by to look at some cars! I only drive manual transmission, which is getting harder and harder to find, so it was great to find several cars on one lot that suited my preferences. I tested four cars here and really really liked a used Mazda 6. Phil made it a really enjoyable, low stress situation. He didn't try to hard-sell us. I walked straight out of another dealership when the salesman started pulling the hard sale on me. Even when Phil was out getting cars ready for us to drive we hung out with some of the other salespeople who were a good group of people. We will be returning to shop when my fiance starts looking for her car next summer!

Our salesperson, Daniel, was friendly, knowledgeable, low key and let the Mazda speak for itself. I d definitely recommend him to others considering a new Mazda.

Had very good experience . Mr.Joseph Jackson was very helpful , knowledgable and patient . The place is clean and comfortable .

Great experience, great prices. Non-pushy sales people that really seemed to want to help. Very happy with our experience here and would absolutely recommend.

Made appointment with a courteous service person & was handled quickly. They were finished with our car sooner than expected & it was a very good experience. John, our service rep, called us right away when the car was ready.

Great staff at Pearson Mazda. Always appreciate the service.

I worked with James to purchase a used 2011 F150. What a stellar sales person he is... His hospitality put me at ease immediately. I was rather tense because I had driven 5 hours from NC to buy this truck. James and Pearson Mazda bent over backwards to make me satisfied, and they are even DELIVERING IT TO MY HOUSE, and that's 5 hours away from the dealership. It should also be noted that I am a hard to please customer, because I too, am a CAR SALESMAN. James is fantastic, and so is the entire team at Pearson Mazda. I Highly recommend them to the Richmond Area! Thanks guys!

Brilliant! Scott took great care of us, the sales managers James and Freddie, were super sweet and funny, and Joe and George stepped up to show off some of the tech. It was seamless, quick and fun to purchase and take delivery of our new MX-5.

We were pleasantly surprised at how pleasant and jovial the entire staff was... it was like working with friends, even though we just met.

The dealership was great about getting my car done quickly and very informative about any issues. They also did not try to up sell me on 500 things which was fabulous! The only down fall is I was used to Fredericksburg Mazda and they wash your car and vacuum it out! I was definitely missing my clean car!

Got me into the service center without appointment, very friendly and approachable staff! Highly suggest this dealership.

Service was excellent! They were prompt, helpful, and very accommodating. I will definitely return for future service.

Got helped and sale persons are kind but the prices kill me but got a coupon that helpef

Pearson Mazda did a good job with our issue. I appreciate Pearson Mazda's representatives for their help. Judy and Mark were very understanding.

I don't know if your like me but the thought of walking into a dealership just about gives me the hives. Well, look no further because Pearson Mazda is here! My experience was so delightful and exciting. The salesman and general manager I worked with were so nice and there wasn't any pressure at all. If you want to purchase a car and walk out feeling good about your purchase then Pearson Mazda on Broad St is the place for you to go.

We drove an hour and a half to Pearson Mazda for them to perform some warranty work on our CX5. Judy in the service department was a delight from the start, seeing to our every need up to and including a loaner vehicle. Pearson Mazda is all about customer service and will be my Mazda dealer of choice!

Mel Helm was extremely helpful, patient, and genuine while assisting me in finding the right car. Mel made sure I was in a car that I felt comfortable and safe driving. I would highly recommend Pearson Mazda.

Pearson Mazda was by far the best car dealership I visited when shopping for a new car. I received stellar service from Stephen Sepe (and literally every other employee I encountered), even after having to visit the dealership multiple times (and test-driving two different cars) to make up my mind. Never (seriously, never) did I feel any pressure about buying - Stephen was great at just letting me look around and answered every one of the 4,000 questions I had.

Seriously, if you're even just thinking about a Mazda, swing by Pearson ("the biggest stand-alone Mazda dealership" in either the state or country...) and talk to the great guys there.

Everyone was extremely helpful during the entire process. Scott, Mike, James - 10/10 customer service, answered every question I had and made the entire car buying experience painless!

We stopped by the dealership while out looking for a preowned vehicle to purchase and when we didn't like the car we went there for, Matt McIver asked what cars we were primarily looking for and searched with their affiliated dealerships as well. Matt found us a great Lexus at another location, offered to go pick it up and have it back there in an hour or so for us to try. We ended up loving it so much we bought it and the whole team worked with us to get it exactly right, with patience and friendly professionalism. Thanks Matt and the Pearson team!

I had a wonderful experience at Pearson Mazda. I have nothing but great praises for the staff, especially my sales guy, Kevin Jones.

Mel was a down to earth sales woman. She made us feel comfortable and was not pushy. Dakota helped with finance and made sure all our needs were met. I love my new Mazda and couldn t be happier with my experience.

Amazing service they made purchasing my vehicle a breeze they were extremely easy going I told them my budget and they made the mark and I love my new car Nicholas was my sales rep and he is a great guy I will come back there for my next car purchase!!!!!!

Awesome customer service! Thank you Patrick and Judy for the great personal touch!

Pearson stayed with me through my entire 2 week transaction. They gave me exactly what I was looking for and provided great customer service along the way. I will reccomend others looking to purchase a Mazda in the future!

Just bought my first car here and could not be more pleased. Not only did I get a great car for a great price, I also was treated with genuine kindness and respect. I mainly worked with James who was a huge help from the first inquiry about the car, through the sales process, and even checking up to see how I was liking the car afterwords. Buying a car for the first time is a big purchase and can be very stressful but when you get helped by someone like James- it makes the process a lot easier to go through! I highly recommend looking here for your next car.

Great service and professional staff. The rates are higher then other shops but if that's not a problem it is a great place to bring your vehicle.

I am an out of state buyer and Pearson Mazda and salesman Paul Thrasher were helpful in making the process easy. They were quick to agree on a fair sale price for the 2014 Jeep Cherokee 4wd Limited I purchased and worked to get the paperwork processed and shipped fast to me. Were easy to work with 3rd party shipping company also. I am very impressed with the quality of vehicles they sell and describing everything accurately. Down here in Atlanta we have so many shady and no good big chain dealers. Hence the reason I looked out of state. I would definitely recommend Pearson Mazda.

Huge dealership with almost every type of vehicle that you could need for any situation.

My last new car purchase 8 years ago at another dealership was such an unpleasant experience I vowed never to buy new again but after reading numerous reviews on the new Miata MX-5 I decided to stop in at Pearson Mazda to see for myself. After a couple of test rides on different occasions I decided this was the car for me.
My salesman Matt Mciver was fantastic, no pressure & professional.
The general mgr Mike Smith was a joy to seal the deal with.
I got a great deal on the Miata & a fair deal on my trade in.
Overall this was the best & painless new car experience ever!
I highly recommend Pearson Mazda

We have bought three used vehicles from Pearson Mazda. They make the process easy, low stress and pretty quick for buying a vehicle!

Wonderful experience! Nick went out of his way to help us. Very impressed with the awesome customer service!

We had a great experience with the staff at Pearson Mazda. George and Mike were very service focused and they took great care of us throughout the buying process. We highly recommend their dealership and will likely be back when we need to make our next auto purchase.

It was a positive experience. The service personnel were friendly and helpful They explained what was being done.

Judy and John, in the service department, were great. I asked about discounts and was led to the "Mymazda" app and saved $40 off the service! Thanks.

They were super great. I got a fantastic deal on my car. The salesmen were all very helpful!

Spent most of my Saturday with the lovely folk at Pearson Mazda and walked out with my dream car! Thanks to Daniel, Freddy, and the rest of the team there for a great experience.

Phil Zblewski was very helpful, courteous, and knowledgeable about the vehicle that I was interested in and ended up buying. Jimmy Bryson in finance, was very concise and friendly and made everything clear when it came to the financing part of the deal. I had a great experience at Pearson. I would highly recommend this place to others. I don't foresee any major mechanical issues in the near future, but after being introduced to the service team, I'm sure that the quality of the customer service and professionalism will remain and it should be a straight-forward and painless trip!

Edit: I did take my car by once, about one week after purchasing it, and Jud and the rest of the service crew did a great job with my inquiry and providing an easy solution for me.

Edit 2: I have taken my car in twice now for scheduled maintenance and Jud Dauray and his team have been awesome! Last time, I did not have an appointment and the service department had my car ready to be picked up ahead of schedule! Additionally, I ran into my salesman, Phil Zblewski, who greeted me, asked me how the missus was, and was ver friendly! Keep up the good work, Pearson Mazda!

Brought my cx7 in for service due to a recall. Decided to get an oil change / tire rotation as well. Prices were reasonable. My service advisor (John) was very professional and made certain I was well taken care of. Will definitely be back.

I ve never had an easier experience buying a car at a dealership. No pressure. Very efficient and professional. Extremely courteous
I highly recommend buying here if you re shopping for a car.

In and out quick. Refreshments available during wait. Great experience.

I called ahead about a flat tire I had/sensor that needed to be replaced and I was told if I dropped it off on my lunch hour it would be completed by end of day. I got a call 45 mins before they closed saying the part was not in stock and it would be in the next day. After going back and forth with Mark on the phone (about the fact that he misheard his mechanic) I was able to get a loaner for the night. The next day, I had not heard from Mark until I called him and was then told my car would not be done until the following day, again. Two days later I finally got my car back for something that absolutely could have been fixed the same day-if I was told the part was out of stock from the beginning I would have gone elsewhere.

All in all, I will NOT be returning to this Mazda dealer as the 3 different people I was in contact with were rude on the phone and in person.

The garage at Pearson will always provide an estimate for major work which is fully competitive with the lowest, bargain basement estimate which you can spend as long as you like seeking out from a mechanic who does not put guarantees behind their work, or provide a late model loaner for free while that work is getting done.

Perhaps they are buttering me up to purchase a new vehicle. I dont care. I will keep bringing in my hoary 2008 Mazda to leave in their good hands whenever the need arises.

Great service with no pressure. We ll be back again!

So happy to get in so soon, and on a Saturday! Pleased with service, suggestions and relatively short appointment. Thank you!

Fantastic salesman. Great General Manager and excellent Service Team.

I worked with Joseph on purchasing a new Mazda CX-5. He knew his inventory well and went into great detail for the features of the car I was purchasing, including walking me through how to utilize the features. Great buying experience.

Mark and this dealership is amazing. You want service? You will get it! You want respect you will get it. This is the only place to get your car serviced and buy one. No we did not get any discounts to say this.... we pay the same as any of you reading this

Best car buying experience ever! Joseph Jackson was very helpful, personable and highly knowledgeable about the car. No hard sell. Just gracious efficiency. Made sure I knew how to operate all the bells and whistles and ensured me he would be available for any follow up questions. Highly recommend Pearson Mazda and especially Joe Jackson!

I have purchased two Mazda s from Pearson Mazda and this was my third purchase. I have been very happy with Pearson and the Mazda Brand. Kimberly HeerBrandt was our sales consultant and she was awesome. She catered to me as if she was buying the car for herself. She asked me question that I wasn't asked in my last two consultations. She was not so focused on credit and how I was going to pay for the car; she was more focused on finding out what I liked and what was more important to me when selecting a car. I gave her a list of the features I wanted and she stuck to that list. I test drove one car and it was very close but not with all the upgrades I was looking for, she asked me a few more questions, and by the second test drive I found the car I wanted. This was the first time I only test drove two cars and was able to make a confident decision. Even after the negotiations and paper signing, Kim hopped in the car to set up my Bluetooth and explained other features that I may want to use or add later. I will recommend Kimberly to everyone; especially the women that are in the market for a car, Kimberly is a girly girl and she understands how we think . Wink, wink. Pearson Mazda and its associates make the car buying experience easy and painless.

Judy was awesome,she went above and beyond,Pearson Mazda needs more employees like Judy,thank you so much for all your help,five stars is not enough!!!

From the salesman (Joe Jackson) to financing and the service dept. everyone was remarkably friendly and knowledgeable. They have given information that I never knew when it came to my trade-in. I appreciate their business and would gladly do business again with Pearson Mazda, Honda, etc. I would also give references to my colleagues, friends and family.
Thank you, Pearson Mazda!

Sadly I do not see myself going back for services after my last experience there. I took my car in for a headlight that was out. I was glad they were able to take it without an appointment. However around 2:30 PM I receive a phone call saying that it would cost over $800. I was shocked and I was at work at the time so I had my husband talk to them. He said they acted as if they didn t care that we were taking the car without completing the service. My husband took the car elsewhere and was told that yeah it might cost $800 if XY&Z was wrong with it but we would not know without allowing them to investigate. We allowed them to investigate and it only ended up costing us $230 because everything that you all thought was wrong with it was not. That is all I wanted for you all to actually do investigate and care about the car I bought from you and have kept bringing back for over 9 years but sadly you did not and I will not be returning.

I bought my new Mazda CX-5 here from John Breder. He was super nice and super patient with me. I got exactly what I wanted and more! If you're looking for a Mazda, please go see him. He's so sweet and awesome! You won't be disappointed!!

Jimmy was the BEST salesman I have ever worked with ever! He took time to listen, laugh, and really get to know me. I was astounded at the quality of his salesmanship while applying no pressure but allowing the sale to flow organically.

Thanks Jimmy!!

Very disappointed with Pearson Mazda. I had been looking for a used Jeep for quite sometime and found what I was looking for on Autotrader. I verified on the Pearson Mazda website the vehicle and called and talked with a courteous salesman named Phil. I asked repeatedly for the best price on the vehicle and was told that it was being detailed and would be back the following day. After asking repeatedly I was finally given the "best" price which, to my surprise, was $2300.00 more than the advertised price. I asked to speak with the sales manager who suggested I speak with the GM - Mr Smith. I was told that the vehicle was priced wrong and the price was $15,000.00. Very frustrating. I figured the advertised price on Autotrader and the Pearson Mazda website was the price of the vehicle. Evidently not at Pearson Mazda.
Disappointing to say the least.

Awful experience from start to finish. Wrong car was delivered missing roof racks as quoted in sale price- not one person noticed. Dealer offered to install aftermarket remote start- after appointment they tried charging me $500 for one key installation- no communication between managers, salesmen and service. Car has small rust spots (brand new only owned for about 60 days). Disorganized salesman Kyle- I needed to ask a million questions and guide him through steps to get anything accomplished. Registered car in different state-entire process was messed up and ended up registering back in VA. Dakota was unprofessional and extremely rude handling the registration issues (all on their end) back and forth with insurance which took about 50+ days to settle. I have tried reaching out to General Manager Mike Smith multiple times after leaving voicemails- no response. No apologies from anyone in the dealership. If it wasn't for my boyfriend guiding me through this process I would have been incredibly taken advantage of. I would never recommend this dealership to anyone.