I went to DCH Paramus Honda to get my '09 Accord's A/C fixed even though I just replaced the compressor and coil 4 months prior back in Texas. Juan helped me through the whole process and communicated clearly with me what the plan was to fix the A/C, even though the problem should have never surfaced. I cannot express enough how pleased I am with the customer service, the communication throughout the process, and the fact that my Accord is blowing cold air again. Thanks Juan you were awesome man!
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Here you will get the best offers for new car and also loan rates. Unfortunately I was not able to buy new car from here due to budget constraints. I will definitely recommend this showroom if you want to buy a new car.
I recently purchased a new Honda Civic from DCH Paramus Honda. It was a pleasure to work with Hamad Deeb. Hamed was very friendly, knowledgeable, and professional. He explained everything in complete detail and no questions went unanswered. He helped me pick out my new car and made every detail clear for me, highly recommend Hamad Deeb and DCH Paramus Honda. They genuinely care about their customers, and make sure you drive away happy. Thank you Hamed
What a bad experience we had ACH Honda Paramus. Wasted our time. Manager (Matt) was so rude and nasty. he sounded like he was fighting and yelling on us. He had no communication and customer service skills. We bought so many cars from there, but will no go back there again.! He did like the fact we were negotiating the car price.
I received great service with Peter Darakjian very attentive and always looking out for my best interest. This was my second time at the dealership and no complaints. Always courteous and with great customer service. I recommend this place for all Honda needs.
This is my third Honda bought, not only from Paramus Honda, but also from Kadir! Wonderful, courteous and understanding associate who Honda is lucky to have employed for them. I hope that Paramus Honda and Kadir are still around when the time comes to but my next vehicle. I first went to Paramus Honda and Kadir in February of 2002 and was so happy that in 2013 he was still working at this facility. He is definitely the associate to see!
I have never left DCH unsatisfied. This last experience was even smoother than usual. We called ahead and Cindy made sure the car was ready for us to test drive when we arrived. We got to the dealership a little later than we had expected to but Kadir stayed late to help us with no problem. He was quick, attentive, and so pleasant to work with. CJ assisted us in breaking down the financials so there were no surprises. At pick up Kevin went over all of the features of the vehicle before we took it home. Highly recommend the dealership and their team!
Sales promised two free maintenance for us and when we did our first service. It turns out the free is $90. Not in the system. And the service department is rude. He blamed everything on sales. Bad experience.
This was my first time ever leasing a car for myself, Kadir Karagoz was the best possible person I could've had to guide me through this process step by step. When i told him what I was looking for in a car he was able to help me narrow it down, he explained what features each car comes with, what they are capable of and what the price ranges for each one were. After I narrowed it down to one car he was able to quickly locate the car for me in the lot and get me out on a quick and satisfying test ride. He explained the the leasing process to me step by step recommended options to go with such as miles, down payments, and lease years and how each one could effect my monthly payments. The thing that impressed me the most is how fast and efficient he was. I've had friends tell me they've spent hours at dealerships, I was out in around 2 hours. He was able to get all the paperwork done so quickly with no mistakes. If you are looking for someone with lots of experience and knowledge to guide you through the car buying/leasing process with none of the BS I highly recommend Kadir Karagoz.
I WAS VERY SATISFIED WITH DCH PARAMUS HONDA. MY SALES ADVISOR HAMAD DEEB WAS A REFRESING CHANGE FROM THE TRADITIONAL CAR SALESMAN. HE WAS HONEST, PERSONABLE AND PROFESSIONAL. HE DID NOT TRY TO SELL ME EXTRAS I DID NOT WANT, NOR DID HE PLAY GAMES WITH ME. HE DID NOT PRESSURE ME TO BY A CAR THAT MOMENT. AFTER VISITING 2 OTHER DEALERSHIPS IN THE AREA, I CAME BACK TO DCH PARAMUS HONDA TO PURCHASE MY HONDA CRV. VERY HAPPY WITH MY NEW VECHICLE.
Hamad Deeb and Paramus Honda were wonderful. If you want a great experience with a salesman who will consult you, and not try to sell to you, Hamad is the guy to go to.
Getting a price with all taxes and fees included from them was like pulling teeth. Then when I wanted to go forward, they did not honor their own bid. If you re looking for a straightforward experience, look elsewhere.
The experience at Honda was very good and the attention was excellent, the sales executive Jesus Olivares gave us all the required information and was very professional to give us assistance at all times
Jerry Vargas helped me select that best car that fits our lifestyle, and Hamad guided me on how to use my new car. Excellent customer service. Absolutely a very pleasant experience! I highly recommended. Keep up the good work!
Adolfo was very kind and helpful from the time I entered to the dealership with my kids. He explained all the pro and cons of the car we came to purchase. He also was very helpful on the price. We left, not only with a new car, but also with a new friend!
Paul, Donte and Dee were excellent to speak with, knowledgeable in all aspects of their respective departments and professionals throughout their working environment. It was a pleasure to purchase our new Odyssey with them and our family is grateful to have them provide superior service!
I had the pleasure of having Jesus Olivares as my salesman. It was such a smooth transaction from the minute I entered the store. He was able to give me the car that I wanted with the price I wanted. I had a great experience here at DHC Honda. I will come back again when I have to renew my lease . I give you guys 100% satisfaction.
Osvandy was helpful with everything. He was very professional and also answer all my question throughly. Everything went smoothly and i was out with my new car in no time definitely recommend him if you go get a vehicle
I came into DCH Paramus and was greeted by Osvandy Arias I instantly had a connection and knew he was the right person to get me into my Honda Accord. I have had many Honda before in my life however this experience was different than any other. He listen to my needs and met all my expectations. I would definitely refer my friends and family and anyone looking to purchase a vehicle. I also wasn t in the dealer all day which is a plus. I came in the morning and sign by noon. Thank you Osvandy and DCH Paramus.
DCH Paramus Honda is the spot to go to get a car. They always have fantastic prices / selections / service. Salesman David Kim has always taken care of me since my first lease. Hard not to come back! Very easy to find an amazing car here. Thank you to Alex Ramos as well helping me with my new car. Highly recommended! A++
I absolutely love this place, from the valet to the thrill of driving off in a new car. We look online before going and Dennis Estrada didn't hesitate to show us that specific model-unlike some other sales people that would try to show you every car on the lot. He made getting this car an excellent and easy experience. I will highly recommend this dealership to everyone I know!
I was very happy with the service I ultimately received at DCH Paramus Honda. I started out with a salesman, though highly recommended, who did not provide the service I was looking for. My husband and I walked out very agitated and angry about the hours we had wasted and the deal that fell through. However, we decided to return to speak to a manager the following day to detail our experience and see if there was a way to resurrect the deal. I spoke to the General Sales Manager, Wael Yunes, who was amazing! He listened patiently and within a few minutes had the sale back on track and had managed to change very bad feelings into smiles and laughter all around. He then turned us over to a different salesman, Danny Mueses, who was wonderful! It was late in the day and it was near time for him to leave but he stayed around for almost 2 hours that evening explaining the new features and setting things up for us. We asked a lot of questions and he remained patient, polite, funny and extremely helpful. I could never have predicted that it would have turned out so well.
Very positive experience, especially when dealing with Adolfo who made this experience very exciting and smooth for the whole family. When dealing with a suchas Adolfo who knows the product inside and out it made me comfortable purchasing the vehicle. His support did not end after the sale of the car, treating us like family instead of customers.
By far the worse service I have ever experienced. Checked in at 9:50 a.m. for a simple oil change and battery changed on my key pad. After 1 hour and 15 min I went and asked how much longer it would take to get my car. Todd the person who checked me in told me the car had not been serviced yet it would be another 20 minutes. Long story short they lied. One of the techs that took my car left my key in their pants pocket and forgot to hand it in so the car could be services. It was one lie after the other. I feel the apology was not sincere at all. They did nothing at all to accommodate me, not even a free coupon for a future oil change. It's better off because I would NEVER NEVER return back to DCH Paramus Honda. They are incompetent!!!!!! After everyone was looking all over for my car key I got out of there at 11:15 a.m. !!!!
I was very satisfied with my experience at parmus honda the sales rep Abel Fermin made my experience of buying a new car a very pleasant experience. He was very knowledgeable, honest and humble during the process thank you once again Abel for all your assistance. I recommend anyone who wants to purchase a vehicle to ask for Abel!
I'm doing this review because they were literally AWESOME I also said I Would!! Being that at some point I think I turned into the customer from hell!! Yet they remained professional nd I was still able to get what I WANT!!! The sales agent Bre, Micheal Lee Even The Guy Who Showed Me My Car Lenny Were All Fantastic!! So If Your Looking For Nd Upgrade Or A New Car With In Your Budget Try Them Their AWESOME!!
DCH Honda is my #1 car dealer. Why you ask? It's because of Alex Bernabe my salesmen and manager Matt Hunziker. Those two guys made my buying experience of a beautiful 2015 Honda Accord a wonderful and stress free time. I will be back and so will my friends and family.
Dont let the +1700 reviews fool you -- if you are looking for a personal, friendly customer service experience this is not your place. They rely on VOLUME of vehicles alone, not caring about their customers. Two days in a row I walked in there, past two salesmen at the front door, past the front desk where no one was sitting and walked around for 10 or so minutes before finally leaving without being approached by the dozens of employees I saw walking around. On Friday 1/4 I did go back to the front desk only to be greeted by an older woman who told me to "hold on" while she finished her text message. She then asked me to sit down while she got a salesperson -- less than 2 minutes later she approached me and asked if I was ready to have my car detailed....Yeah, no joke thats what you should expect. I am coming in with stellar credit ready to buy a car and spend tens of thousands of dollars yet its up to me to work for service? I'll go elsewhere. It would have been my first Honda, but it definitely wont be my first from DCH Paramus.
EDIT:
As you can see below in Jason's response, I am just a number. I was not there the last week of December, which Jason would know had he taken his time and read my post thoroughly. Additionally, Jason offered me coupons to service my new Honda, yet I clearly stated I did NOT buy a Honda from DCH and would not be. If you want an honest, personal experience, you won't get it here.
Another great experience at DCH Paramus Honda with Hamad Deeb. We ve bought several cars at this dealership through Hamad, and found him to be very personable, and able to answer any questions we had. We traded in a 2017 CRV and bought a new 2020 Passport. Hamad guide us through the trade in process, purchase process, and tour, explanation & demonstration of all the features of the new Passport. He always offered his contact information for any future questions. We have been going to DCH Paramus for service with all out Honda products, and always had excellent service. Thanks for making the process easy & satisfying. We ll be back.
**0 STAR!!** I visited many dealerships in North/Central NJ past two weeks and DCH Paramus Honda was the ONLY ONE I had a negative experience with from the beginning to the end! As soon as walked in, I was impressed how huge this dealership is, but quickly disappointed with unwelcoming employees and them just chit-chatting with receptionists. Never been to a dealership where they have two receptionists and neither of them greet or ask how can I help you? and NO they weren t on the phone. They saw us standing in front of them, but too busy talking with sales people. We originally went to ask for Dennis (he had the most good reviews on Google and other sites), but he already had customers, so he introduced us to his colleague, Ray Crespo. And there, we met a rude, pushy sales person who tried to get us to buy a car right then and there. We were cut off a couple of times and before he gets the price for us, he made me sign on the paper saying he needs to know how serious we were about purchasing their car. Can t believe him. Doesn t matter if he was kidding or not, because that was just unprofessional, forceful, and made me feel very uncomfortable working with him. Buying a car is stressful, but dealing with inconsiderate, unprofessional, know-it-all sales person was way more STRESSFUL! Honestly, I just wanted to get out of there so we thanked him and said we will think about it. Then he got even more rude and aggressive with his attitude and said, why, what s the problem? repeatedly. We told him nothing, just need some time, so we ll give him a call back but he kept on pressuring us to make the decision as he continued to talk bad about other car brands/ dealerships. It was HIM why we didn t want to do business with and leave instead, but kept on saying why, how much do you want? We couldn t take him anymore so we got up then he went to get his manager. I really wish I d remembered his name because the manager, who should know better also had this impolite attitude. Ugh. No wonder where Ray got his poor customer service from. The worst service I ve ever received at a dealership! It was my first time there and will never return!
Makes getting car repairs and oil changes the least painful experience possible. Friendly, helpful, honest and PROACTIVE staff. The complementary shuttle takes the boredom out of long repairs, but should you wish to wait in their facility it's comfortable and well lit enough to get a bit of work done (coffee is decent too). Just wish there was more than just vending machine snacks available at meal times =)
I was greeted at the door by Mr. ADOLFO MARTE. I could tell right away that he was not your typical salesperson, whose goal is to push for their own gain. He was extremely polite and professional and willing to go the extra mile to make sure the experience was a great one. I would highly recommend that you ask for him when if you are looking to purchase your next vehicle!
Kevin Kwak was AMAZING! Not only was Kevin extremely patient with us answering every one of our many questions in detail but he was very thorough with his answers while educating us through out the entire process. I couldn't be happier with the service and highly recommend leasing through DCH Paramus Honda! Thank you, Kevin Kwak!
Great repeat experience after returning my 2015 Honda Accord. Hamaad & Matt we're very professional and helpful in getting me into a new 2017 Accord for three more years. Me and my family are repeat Honda customers for 10-plus years. Thank you so much. Linda S.
I took my vehicle for a diagnostic and although I was at first disappointing I have to say my service advisor Juan Cordon was an excellent customer service. This guy did everything he could to ensure customer satisfaction. He and the repair technician did everything for me went above and beyond to make sure I was satisfied, really appreciate it. They were both extremely professional, respectful and very patience with me. Appreciate these staff, definitely recommending this amazing person. Thank you for everything Juan.
Bought a 2015 CR-V with the assistance of Hamad Deeb; He is a great sales person to work with. Not only he is polite, with sense of humor, but also has a deep knowledge of car's features; He did not try to sell us the high-end model even we initially asked for it. Rather, he presented all the information we need to know and helped us to make a good decision. My wife and I are very happy with the purchase and would definitely recommend Hamad as your choice of sales person.
Ralph Dragon was very helpful and professional on helping me buying my first car. He also got me in the car I exactly wanted and had me driving it the same day out lot. I would definitely recommend you to come buy a car a DCH Paramus Honda with Ralph Dragon
Omer was a great salesman! I leased my first car and he helped me through the process every step of the way. He also helped me look into car insurance as well and found me a wonderful price. As being a young college student leasing their first car, Omer was able to answer any questions I had and did an amazing job helping me. I recommend DCH Paramus to those who want top customer service!
Very happy with the service. I came to the dealer and asked one of the service reps that I usually go to get my car worked on. And he sent me over with Adolfo Marte.!!! The guy new his stuff and was patient and not pushy like most sales man. Took me for a test drive in the car I wanted . 100% recommend
Hamad Deeb is the man to go see. he is very friendly, but most important he really works with you to get you the car at a price that cant be match anywhere else.
After doing online research for a while I decided on a certified Pilot. I went to DCH Paramus simply because they had the largest selection and I wanted to compare trim levels in person and also because Tiffany Valez promptly answered all of my email inquiries. The atmosphere was laid back and friendly and there wasn't a high pressure push to sell. They understood I was still investigating my options. I ended up walking away from a purchase that evening mostly because my wife had me focusing on a vehicle above budget. The salesmen I worked with did their best to try to get me into that vehicle, without a lot of pressure, which enabled me to make the best choice. I walked away that night only to return and work out a good deal on another model within budget. Leslie Solomon was the primary salesman I worked with. He was super helpful, even promptly answering emails and phone calls about a couple of things after the sale was made. They also had the best advertized price on the type of vehicle I was shopping for. I would totally shop here again for my next car.
Ermis Liriano did a great job introducing me to my new 2019 Honda CRV (Touring model). It had been quite some time since I purchased a new car so I needed a thorough intro. Ermis was thorough and clearly explained everything to me. He did a great job.
Adolfo Marte provided the best service I've received at a dealership. He was clear and direct, made my family and I (we have two small children who tend to make a car-buying experience at a dealership slightly more difficult than usual) feel completely comfortable, and he went to great lengths (driving with me back home to get paperwork, staying late past closing, etc.) to get our buying process done that day. A+ experience working with Adolfo.
Our salesperson is Mo Dalia is one of the best salesperson I ever met. He was very helpful he got us in and out with a nice new car. Very good service and will come back to get another vehicle soon.
DCH Honda offered me the best deal for the Honda Accord EX-L than all the dealerships I went to. Josh Ortiz, the sales rep who I bought the car from provided me with impeccable service. He was extremely kind and explained everything to me and my wife in great detail. We are very happy with our car and plan to come back again when we purchase another car.
Used to be fast service but the last time I was here it was 2 hours (in the morning), and this time over 3 hours (in the evening) for a routine service appointment. "Express service" is bs.
I was very pleased with the service provided by Kadir & Shadi at DCH Paramus Honda. They were very helpful throughout the whole process. I couldn't ask for a better deal! I would definitely recommend to others.
Came to the dealership wondering if I was gonna get a car , but Ralph Dragon was a great help , he got me into a great car and my price a month was great . when you come there go to Ralph Dragon , handsome guy very funny also
Ramon F was awesome ! First time leasing a car and he explained everything and made sure I was satisfied. Franklin was awesome as well made sure I understood my car .
I came to buy a car for my daughter recommended by my boss to DCH Paramus Honda someone told my boss to ask for Adolfo Marte, this Mr. is a love, we look for all the facilities very professional and cordial We are immensely grateful many blessings for not behaving like a seller but as a friend
WOW! My second experience with DCH Honda Paramus was even more awesome than the first, especially because of the incredible customer service I received from Hamad Deeb in Sales! So if you are in the market for a new Honda hurry up and go there and don't forget when you schedule your appointment to ask for Hamad Deeb! He will provide you with so much knowledge about your new vehicle and will review it from top to bottom with you until you are totally comfortable driving away. I rarely write reviews but Hamad is truly exceptional and absolutely deserves all five stars and more!
When purchasing or leasing a car from this dealership please be careful and read everything. make sure you are given a clear explanation of credit scores, leasing options, and what everything means before you sign any paperwork. The dealership is very busy and sometimes does not give a clear explanation.
Omer Seven is the goat, we just bought a 2020 Honda CR-V and did everything he was able to do to help us and gave us a great and comfortable experience.
I came to DCH Paramus Honda and I was lost because I did not know which was the sales office and Mr. Adolfo Marte saw me and kindly asked me what I was looking for, as we walked and talked, he explained my credit situation since I have very little time living in the country and my credit had absolutely nothing and he kindly and cordially explained everything to me, in fact I only came to investigate to get an idea since I knew I had no credit and ended up leaving with a 2015 Toyota, little interest and low monthly payment with little downpayment. I am more than delighted, thank you very much to Mr. Adolfo Marte from DCH Paramus Honda for helping me. I won't find a better deal than this anywhere! This is my home from today until forever.
I had an amazing experience at this dealership. Hamad Deeb was a great person to deal with and helped me so much throughout my process of leasing. I will definitely be recommending him and this dealership to my family and friends. I ll also be coming back for sure and looking for Hamad.
Hamad was my salesperson and he made the buying experience easy and efficient. He knows the vehicle, understood my needs, and got me on my way in a professional manner.
Words can t explain the exceptional service I receive from Frankie Sanchez every single and individual time I go to this dealership. I live in queens and we would wait in traffic for one hour to see Frankie! He goes beyond in everything he do to go and help us! Amazing job Frankie!!!!
I have been going to these guys for awhile now and as always, they are top-notch!! This time was no different. I went in for an oil change and air/cabin filter change and the staff was very courteous and professional. Frank, my service adviser, was top-notch as always, keeping me up to date on what was being done to the car, etc. Didn't have to wait long for the service to my car be completed and they even washed it for me. Thank you very much!!
Good attention, free coffee, large parking ... We appreciate the great service and attention to Mr. Danny Becerra, the receptionists and the financier John Medrano
I have dealt with DCH Paramus Honda since 1983. Their service and sales are second to none. I have been very happy over the years with this dealership. This past June (2014), I leased a new 2014 CRV from them. I just love the car and the way it performs. I wish to single out two members of this dealership who have been just great to me: Carlos Reyes (service dept.) and Alexander T. Bernabe (sales and leasing). Both men made my obtaining a brand new car easy and a very pleasant experience. It is employees like these two men that make it easy to keep coming back to DCH Paramus Honda. Looking for a new car! Well this is the place to come as far as I am concerned. Both Carlos and Alex are the best. Thanks. Joseph Orlando.
Went in looking for a certain car advertised. I was happy after road testing the vehicle and I was willing to purchase it. We couldn't agree on my terms so I left, but after everything they were professional and kind throughout my visit. Even with my declining on the purchase they didn't try to shove their terms on my face or go through the typical dealer persuasion methods other dealerships use. That being said if I have a change of heart or decide to view another vehicle I will be back.
We've been going to Alex for our vehicles for several years now because he's always provided a great car buying experience. He makes sure everything goes smoothly so that we are comfortable with the price we are paying and we know all about the vehicle we are leasing. He ensures that the process is quick and efficient. That's why we keep coming back. Thank you, Alex.
My purchasing experience was pleasant. My salesperson was receptive to questions and worked with me throughout the whole process. After sales team was excellent as well.
I recently leased a new vehicle with the help of David Kim. He did a thorough job explaining the process and helped me find the best deal possible. He was very patient, diligent, and definitely went above and beyond his duties as a sales associate. David Kim provided outstanding customer service and I would recommend seeing him if you're interested in buying/leasing a new car. Thank you again, David!
Just bought honda pilot elite from Paramus Honda. Aldo Lora is awesome sales person. Very personable. He will go out of the way to make you comfortable. I wish I can say the same for the manager Mike Lee. Overall a decent experience.
Hamed Deeb was very helpful and caring. He showed me how to use the car and was very patient. He was very funny and made the process faster than it seemed. Very professional and would definitely do business with him again. 10 out of 10.
When our Honda Accord lease was ending, we were unsure which vehicle to lease next. Hamad Deeb was extremely knowledgeable and helped us make a great choice with the Honda CRV. He exceeded our expectations and was able to get us a great deal. If you're interested in visiting DCH Paramus Honda, ask for Hamad and get great and friendly service.
We have leased and purchased new cars at DCH Paramus Honda for many years now and we are happy to say that we're very pleased with our experience. Both salespeople and financing department are knowledgeable and pleasant to work with - highly recommend!
Highly recommend David Kim for sales, because of him, this is my go to place now. Very Satisfied with the services and offers I got to lease the new car that I wanted. He was very friendly and he gave an amazing explanation where I could fully understand what kind of deal I was getting. This is my dealer from now on, I can't ask for anyone else now. Also, their parts services are on point too, they were all friendly as well.
Go see Jenssy Diaz if you re looking to lease or finance a new car. He s patient, honest, and will work with you to get the car you want for the price you want. He will even call you on your birthday!!
Ray was great with helping us decide on a car. He was very patient and took us on a couple of test drives, as well as provided great advice for types of insurance and financing.
It was very crowded, as if everybody was honing. Consider waiting. But they are trying to find a solution immediately with the finance department for sale or rental. We are satisfied
Becarful when you bring your vehicle the messing up the car so you have to spend money or your warranty company. I brought my Honda CR-V 2018 with four new tires they change one and come up with a story that one tires is bold and the tire sensor is on so we have to change one tire and the sensor too!!! Even the tires they change had was dirty like it was sitting down somewhere. I clean my suv before I bring it to them for service