SHERATON BRUSSELS HOTEL & TOWERS, Belgium Review

Great location across from airport, very easy for flights and trains. Rooms are good, food is OK.

Spacious rooms, great location, decent restaurant in the lobby, and a fitness center.

Good place to take a breath before or after your international flight. Great location.

Great location (right opposite the airport!). Very friendly staff! Decent rooms and you also have the opportunity to procure extra Starwood points by refusing daily room turns. Overall great hotel! Recommended!

Soft comfort,
Quality home,
Impeccable restaurant.
I really like

The food here and experience is top notch. Great work by their hospitality team for functions.

As long as the hotel manager will not change, there will be no better ....

Very convenient hotel. Pick up your luggage, cross the street.

Not worth the excessive amount of money that you have to give in order to stay at this hotel. Fake luxury. The food also is extremely expensive for it's quality. Overall not bad but definitely not worth paying a lot for

Perfect. Friendly staff. Nice, spacious rooms. Ideal location.

It is located just across the small road from the airport so very convenient. There are signs in the airport marked "Airport Hotel" that you can follow. The service was good, friendly and helpful staff. The room was clean and the bed and pillows were comfortable. It was quiet as well so I slept good.

We had an amazing time here. Staff are very friendly. Great location

Very good reception, nice spacious rooms, everything in perfect shape.

Quite expensive and in real need for a refreshment of rooms and facilities, but very close to the nice Brussels Airport. You are not dependend on the expensive breakfast also, because you can have a nice and cheaper one in the airport.

Conveniently located hotel when you have an early morning flight. Rooms look reasonably new and some overlook the runway. The restaurant staff could be a bit more attentive.

Let's jump straight into pros and cons

Pro:
+ Very well decorated
+ friendly service
+ food and drinks
+ peaceful
+ EXCELLENT wifi connection
+ well equipped meeting rooms

Cons:
- dirty carpet in the big hall with the elevators.

Overall:
Very positive

Location! This hotel is right next to BRU airport departures, making it convenient for an early am flight. It is clean and the staff are very friendly.

Nice hotel, located opposite Brussels Airport, ideal if you need to take during rush hour your flight the next day. Recommended soon be online member of SPG and Marriott Bonvoy so you get better rate for the room. Mind you, it is certainly not the cheapest hotel.

Perfect to take your flight without stressing. Terrible breakfast, huge and delicious choice

A nice hotel especially for business travels. Comfy and modern room and a good breakfast with a variety of choices. Staff is very helpful.

Very clean & modern, nice hotel to await over night for your morning flight back to USA! Nice restaurant too, but the mussel servings are quite large!

Good and clean rooms and you cannot hear the airport at all.

Hotel was wonderful, a bit confusing to find the entrance but otherwise great

Very nice meeting rooms
Nice welcome with coffee juice small pastries etc ...
Very good restaurant limited menu but excellent

This was one of the nicer hotels I ve stayed in. The location is not great except convenient for the airport. They had chocolate on the nightstands and my name was on the tv which was cool. It s a little hard to find the front entrance. The elevator views are amazing. The conference rooms were nice and worked well.

Very nice and clean hotel, with comfortable rooms and wonderful beds. It's located 2 minutes walking from airport and train station. The only negative point is that the restaurant is very expensive and there are not other options available in the neighborhood, a part the airport fast food.

Great hotel! So easy when you travel! Food is quick and nice

Its location directly opposite the airport makes it ideal as bus and train stations are located below.. it really is only 15mins to the centre. The hotel itself is stylish with a great sense of space and luxury.

If you're ever stranded and the airport and need a place to sleep... There you go!

Nice bar /restaurant. Not very clear how to get a there but you can call the concierge and he will explain it to you. Veggie burger is OK but the pattie is rather dry without much taste so you need a lot of the sauce. Wine prices a bit high. Very nice staff.

Nicely built. Helpful staff. No language problem. Plenty of places to eat and shop.

Super-convenient hotel connected to the airport. Standard Sheraton otherwise.

Very convenient location, good restaurant, great rooms

A poor three-stars is best I could give here. The hotel is highly over-estimated in my opinion.

Location is great, just few steps away from the airport terminal, located in the middle of the airport itself. Its best feature seems restaurant and noise insulation from the runways.

Internal noise insulation does not exist. Busy mornings in the corridors won't let you sleep.

Some of the rooms have windows towards atrium. From the other ones, view is not great anyway.

TV set is large, but the choice of channels is limited and not interesting unless you want to watch news in English or Putin's propaganda on Russia Today channel. No European channels other than few French, German and Italian.

Telephone services stupidly expensive with completely unreasonable prices differentiation across Europe (for example 0.50 per minute to Czechia and 1.50 per minute to Poland).

Nice and friendly reception stuff, very professional. Good conference facilities. Good connection to the city by train/taxi/bus. Late checkout paid 10 per hour.

Smoking area just at the main door resulting with unpleasant experience when entering the hotel.

Room size okay. Furniture visibly used. Would recommend a major renovation. Room equipped with iron, ironing desk and trausers ironing feature.

Had issue with electronic key for the room.

Long corridors in the floors. Too soft carpets (yes!), hard to walk with wheeled suitcase if heavy. Room maids can be found all day long. Decent bathroom with bathtub but little space for own cosmetics.

Perfect location if you don t need to leave the airport. Very friendly and professional staff. The only negative is only one restaurant, and it is a bit expensive, in my opinion. True, they offered a free welcome drink.

Great overnight stay to catch the plane early the next day.

Very comfortable if you have a night flight connection

Hotel ideally located in front of Brussels Airport.
It offers perfect soundproofing rooms, the latter being spacious and having a very comfortable bed.
Great idea to have installed in the rooms an alarm clock with 2 sockets 220V, 2 sockets USB2 and a USB C.

Restarant is cozy and the food tasty.
Friendly service

I am very happy with the Sheraton service !! Very good! I will do it again as long as I travel with a company that AIR CANADA very poorly organized because of the incopetence of their staff! Thank you in thank you a thousand times

The quality of a customer service is measured in the way of managing the concerns when they present themselves, listening, and the sincere search for solutions. And here it is dramatic! Due to an entry error, my booking dates were incorrect. Immediately contacted, the reservation service of the hotel did not want to know anything. They charge me the full cost of the reservation. No human consideration, no listening, no empathy. A dehumanized factory where the customer is not a person but a line on a schedule! What a negative emotion and what a disappointment!

Friendly and helpful staff. Really close to the airport. Somewhat expensive breakfast, bet the airport isn t better for that. A relaxing spot for an early flight or relaxed sitting and relax after luggage dropoff.

I have only been to the restaurant. Really good food and nice service.

Awesome place to stay multiple days...with great view of airfield with excellent service. Could not hear the flights at all.Had to checkin at 2am and staff was available and helpful.

The restaurant might help to add some veggie options

Very good hotel, 1 walk from the main entrance of the Departures.
Comfortable clean rooms, with very large beds and perfect mattress with Perfect sound insulation!
I expected the breakfast to be better .. very good quality but with a small variety ..

Perfect location. Hotel is undergoing renovations, we had a preplanned power outage 1am to 4:30am, other than that it was a great stay. Will use again next time I'm in town.

The staff was cooperative, the online booking procedure was easy and the payment method was amazing.

A splendid airport with many places (benches) even from outside for those who want to sunbathe with a panoramic view.
Security is comfortable wherever and for every need

Reception the lady asks to choose to be received in French or English.
Irresponsible no Dutch?
The room definitely not worth five stars. Only very quiet room and close to the airport

Very nice, convenient for the airport. A higher quality toilet paper would be nice