Paramount Acceptance Reviews

Very courteous reps that keep accounts well updated. Listening skills are top notch.

Paramount acceptance is an incredibly poorly run company. If I could give them a 0 star review, I would. I, for the last couple of year plus, have been dealing with trying to pay this company what I owe them. I enter my new card info for my payment and the email would claim that my card info had been registered. I would then get an email for the next several months stating that I was late and needed to pay penalty fees.
I was constantly on the phone with them trying to get my card info changed to my new card and, finally, blocked the number. At this point I have talked to several customer service people and given them all my card info. Shortly after speaking with them and giving them mycard info, I had charges on my card from a computer company that totaled thousands of dollars that I never bought.
Even after this, the incorrect card would keep on getting billed. My card never got switched and they eventually called a collection agency to take care of my last payment and close the account. I was so thankful for this after constantly being told lie after lie by this company. Stay away.
I will be leaving a complaint with the better business bureau about my experience, as many others should as well to hold this company responsible for their recklessness and inability to take responsibility for their poor handling of situations like this.

Bonnie helped me out so much today. Amazing customer service and very fast replies to my emails, was also extremely helpful. She s great!

This is the first time I have ever left anything less than a 5-star review. Very shady company. I have called many times to cancel my VASA fitness account which charges me a recurring monthly fee of $20. Finally I got a hold of them and now I'm waiting for a voicemail from them which should provide an email address to send a cancellation message too. They are shady because they make it very difficult (on purpose) to cancel your VASA fitness account. Integrity and transparency is always key to a successful business. They have certainly lost my business.

I spoke with Cole a supervisor on the floor who helped me with a difficult situation it means everything when someone has empathy and understands where another person is coming from thank you Cole!!!

I loved going to Vasa. The people were friendly and helpful. The reason for 4 stars is that it is very crowded in the afternoon, which is when I had to go. They just changed their hours some but a 24 hour works better for me.

Best customer service I ve ever had! Rebekah Hughes is amazing! Thank you so much again!!

I had an amazing customer service, and all of my problems were quickly resolved!

Horrible, horrible, horrible. I'd rate zero stars if I could. Because Gold's Gym wrote down the wrong expiration date for my credit card, my payments weren't going through. Paramount made me pay for every month I apparently didn't pay for due to Gold's Gym's mistake, PLUS a late fee for every single month as well. It's not my fault Gold's Gym employees are incompetent, and I shouldn't have been charged the fees. The worst customer service.

Thank you for simply listening to the problem and working quickly and politely to fix the problem with me!!! The courtesy my rep used made my day great!!!!! So many times these days people are so rude, I m grateful to report otherwise!!! :)

Paramount Acceptance is immoral in their business practices. They continue to auto draft out of my account after 2 years of trying to close my membership account. After writing numerous letters to the local franchisee (Gold's Gym, now Trufit) which were all ignored; I am left having to deal with unhelpful people with whom every discussion feels like a scam. Be wary of Paramount Acceptance and their cohorts at TruFit Gym.

Excellent Customer Service! Had a billing issue and it was handled professionally and very quickly.

I spoke with a gentleman that was very helpful, he answered all of my questions, was very understanding and was able to get all of the needed work done for me in a very short time. I was very pleased!

Whitney was great! She addressed all of my questions and concerns in a timely and professional manner. Great customer service. Thank you, Whitney!

They have not only charged me different amounts each month for my gym membership but instead of calling of sending an email to tell me the card on file wasn't working (I had lost it) they charged me 65 dollars when I went and changed the card myself. Insane.

If I could give his 0 stars I would. MY horrible experience began in March 2017. I called in to cancel my membership and was told that the next payment landed within the 30 days so I had to pay that one as well I wasn't happy about it but I agreed because at least the annual fee wasn't within the 30 days. (Aprils payment should have been the last one) Yesterday I had a feeling I should call to make sure my subscription was cancelled and it wasn't. I spoke w melody and she told me I have to cancel it online that she is not allowed to do it. I don't understand why I wasn't told this since the beginning. PS their website says cancel online or VIA phone... Now my annual fee is due on May and I have to pay 62.00 total!!! I am very upset because all the times I speak with someone I don't get any help. My subscription should have been cancelled since MARCH!!!! I SHOULDNT HAVE TO PAY FOR MAY AS WELL AND THE ANNUAL FEE!!!! I spoke with a manager and was told that when I called in may their note says that I was just asking if I could cancel not that I requested.. I told him to listen to the call after all they are recorded. He says its no longer available BS.

A wide range of equipment and several great amenities to help relax. Staff is regularly cleaning and straightening up, which keeps the place very welcoming!

I spent a long time the night before, on the Vasa app, because I had changed bank accounts and knew my payment was coming up soon.
However, I couldn't find the solution there. The next morning, I got a very nice email from Shannon Ihnen, who walked me through some easy steps to get my account changed. I appreciate her being proactive so that I did not have to deal with late payments, cancelled membership, or any other headaches. Thanks, Shannon!!

We are moving out of state and I needed help cancelling my membership. Bonnie was a huge help, answering every question I had! If we ever move back to Utah, I'll go back to Vasa!

Great customer care. Ahmed repeated my request to me, put me on a very brief hold, and resolved my issue in a very short time and in one call. Happy Christmas Ahmed.

Great customer care, they took care of my financial needs and got me discounts when I needed it.

Andrea was more than helpful in resolving my issue. Polite, competent, and quick to solve my problems in a way that she didn't have to. She went out of her way to make the experience better for me. This is how customer service should be done.

Bonnie was able to take care of my issue without any problem and was able to help me make payment plans around the days that I got paid. It s people like that that keep customers happy.

Bonnie was amazing. She was patient and was able to tesolve my request step by step. Very professional.

Had a great transaction with Feliza Martineau. I submitted my 30-day written notice for cancellation of my membership and in just a few days I was notified of the cancellation. Thank you.

I had a really nasty experience with these guys in 2006. Bad enough that when I signed up for Vasa in 2017, I asked the agent how the billing was done because I refused to do business with PA. Well, the agent lied through his teeth, I signed up, and PA started taking my money.
But this time around PA was awesome, super respectful every time I interacted with them. After I was injured at work, they worked with me on my bill and annual membership fee. I canceled my Vasa membership yesterday, and they made the process very easy, and very painless.

Thanks Paramount Acceptance, you guys are awesome.

I moved away. That is the only reason I left my gym. I was very pleased with everything there. It is clean and the equipment is well maintained. The customer service was great. The people who work there are caring, smiling, and took the time to know my name.

Brinley did a fantastic job assisting me with my questions and concerns! The vasa support members are fast, friendly, and willing to help fix any problem you have!

Friendly staff and very helpful in answering all of my questions.

The support person I spoke with on the phone was kind and helpful.

Lara Archuleta was very easy to work with and helped me with all of my questions to cancel my Gold's gym membership do to a relocation.

Jesus and Paramount Acceptance were very helpful with the situation I had going on. I've actually never had a bad experience

It was a pleasure to work with Brinley. She made my transaction very pleasant. She didn't hound me with unnecessary questions that would make me feel uncomfortable. She answered all my questions right away and even went beyond my expectations with exceptional service. This was a great experience and that's a lot considering the experience the last time I had to deal with this issue a few years ago.
Thank you Brinley!

The representative didn't waste any time. Handled everything perfectly.

I canceled my membership in December and they have since charged me 3 times.

I had struggled in the past with your costumer service, today was great talking to Lisz, very polite, helpful and patient. Thank you Liz, I wish I have your last name.

Sophia was a big help in getting my passwords and billing straightened out - thanks very much!

Outstanding customer service, prompt and pleasant !

Always amazing anytime I have any issues they get fixed that day.

Pleasant experience and nice customer service
Thanks again

Very friendly and timely in their responses! Thank you!

She did an amazing job. Did everything she could to help me, even though I'm sure her supervisors are stuck and tired of waiving my late fees... But Charlie helped me to avoid this moving forward... Excellent costumer service!!

Paramount service was excellent, they took the time to make sure that I was taken care of and satisfied with the result. Very friendly and courteous.

Lara is amazing! She went out of her way to assist me with a billing issue and I am so appreciative that she did that. They have a customer for life. Thanks Lara!

The response back was quick, and professional. Allowed me to get back to my errands.

Stephanita is who helped me and she was awesome. Thank you. While I will leave her a good review I don t love VASA or this Paramount company who is only concerned about making a buck. Make your gyms nicer and worth what you re charging. Again, Stephanita was wonderful. 5 stars for her!

My son received great service at Golds Gym. When he decided to do his own exercise routine, I called Paramount Acceptance to discontinue his membership. The lady on the phone was very polite, professional, courteous and helpful.

Worst company to ever exist. They couldn't be more deceitful and criminal.

They were wonderful to work with. Did answer my questions and directed me to where I needed to go. I would have given them 5 stars but I felt like the girl was rushing me off the phone.

I spoke with Cheyenne today about my payment. She helped me immediately and made the process super easy. I truly appreciate her attitude. Our bank updated our cards to the "CHIP" which caused a lot of issues with our payments. Cheyenne took care of it right away. Thanks so much for your great service!

Horrible customer service. Asked to talk to a manager due to issues that wer not getting resolved. Was told that since I was a vasa member I was not allowed to talk to a manager. Sounds like they make it up as they go. Complete joke and the biggest scam ever.

I just cancelled my membership, which I thought would be an absolute inconvenience. I worked with Britney over email and she took care of it in a snap and was very accommodating!

Logan Pearson was an exceptional representative and helped me fast and solved my problem perfectly. Anyone who writes a bad review just doesn't have the competence to understand how frustrating people can be.

Paramount customer service was Fabulous to work with.

Nancy was wonderful and when an error was made She was efficient and fixing the issue. Thank you!

Unmatched customer service and professionalism through all interactions. Well maintained gyms, knowledgeable personal trainers, and extremely personable staff.

They were very helpful in answering my questions and solving my issues quickly!

I called to cancel my vasa membership because I wasn't going to be able to go for a while, but the customer service guy told me I could pause my membership for up to six months So that's what I did. Thank you so much!

I spoke with Colton a few days ago and after dealing with two other representatives that were anything but helpful (and honestly just plain rude), Colton was AWESOME. Once he realized my issue was outside of his scope, he immediately put me in touch with a supervisor. He was compassionate, understanding, and made me feel like my problem was important to him. This is exactly how customer service should be. Even though my issue has not yet been resolved, Colton performed his job with excellence. Thanks again Colton!

They did everything that they could to help me both times that I called, they were very nice a professional also had my best interest in mind

I worked with Shannon I. from online customer service. She responded to my situation quickly and professionally! I m very pleased with the service provided. Thank you!

Shannon did a great job of taking care of my concerns and needs.

The only reason they arent getting 5 stars is because I had to wait 11 minutes on hold. Otherwise, they were very helpful. Liz was on the ball!

I had questions on my membership.
Jay got back to me within 20 minutes.
She was extremely helpful, professional and answered all my questions.
Great customer service.
Thank you
Ilana Diaz

Did not wave fee discussed , continues to charge my for a bill which I have already paid . 0 stars

A big thanks to Tom at customer support! Was a big help!

I hate that I cannot remember the name of the man I spoke with. I believe his name was Robert. He was very thorough in walking me through how to fix my problem and was incredibly personable and kind. If anyone uses this service, I believe they will be very pleased.

Great customer service! They were able to answer all my questions!

Unethical business to say the least. I just reported them to the BBB. They tell you one thing on the phone and then send an email with completely different information. It has been months since I cancelled my account but I am still getting billed.

I saw two charges on my statement that I didn t recognize, and Shannon at Paramount was quickly able to identify them and resolve my concern.

Jesus was very helpful and even saved me some money. I made a dumb mistake and he cleared it up for me!

I called because I needed to cancel my membership, I could no longer afford it. I spoke with a customer service representative that did an excellent job helping me. Maddie listened to my situation, gave me information and options and we were able to resolve my issue quickly and to my satisfaction. She was professional, efficient and knowledgeable. I appreciate the care and quality of her services. Props to Maddie!!

Very nice and friendly. The call drop but the agent continued to call me back and make sure my issue was resolved and I had all the information that I needed.

Worst customer service! Bought a gym membership as a gift. I paid by writing a check, after the membership ended they charged my checking account monthly. After the first charge I contacted them to cease charges and was told I need to put it in writing and then it still took another month. I requested a refund and was told No! This company has no customer service and does Not Care about their customers only the Money!

I exchanged some emails with Bonnie, to help me cancel a service with a third party. She was actually able to help me more than the customer service reps at the company itself. All in all, it was a really good customer service experience.

Staff is polite and helpful, but the late fees are staggering.

This company is very dishonest. They sell you a month to month membership and do not disclose that in 2 months you will be charged an annual fee. That is not a month to month membership. They also charge fees that are unauthorized it for debiting your account. Do not trust them.

Bonnie in customer service is awesome! She worked with me and was so helpful and kind. She actually listened to me and heard my concerns.

Impossible to get ahold of this company. I have left messages, I have given them my number to "save my place in line" and be called back, without any sort of communication back on their part. Canceling a gym membership through them is possible. Fixing problems on a current membership is impossible. Furthermore, on their website my phone number is correct, but according to their automated menu my phone number is "not attached to an account". What a garbage system.

Shannon Ihnen was the quickest and most amazing rep I have ever worked with. I so appreciate all her help :)

I have been going to this gym since it was owned by golds gym. Over the years I have seen the quality go down and then see less and less people going to the gym. I m there almost twice a day at prime times (6am and 7pmish) and it s is always running on empty there. I have had to call twice this month to get my billing figured out after my wallet got stolen, it just feels like a constant uphill battle with the gym and it s billing system

Paramount is absolutely the worst! I was formally a member of 24 hour fitness which abruptly closed the gym due to covid-19 but continued to charge me an additional month for my membership. In order to receive the money back I was told to take it up with the bankruptcy lawyer. Fast forward, I get dropped on Vasa's doorstep (they can do this per the contract if they are within a 5 mile radius). This happened 3 months after my gym closed, which came as a surprise to me when my card was suddenly charged twice for the 2 people on my account. I quickly disputed it with my card which was probably my bad and the charge was removed. Less than a week later I'm getting my phone blown up by Paramount (Vasa's minions) asking for money. I told them I had canceled my membership via email with 24 hour fitness so she ask me to provide them with that email, which I did. Before they even responded to the email they went ahead and charged me the cost of the 2 gym charges I previously disputed plus a $20 late charge for both accounts! (FYI, they can also charge whatever late fee they want per the contract, which in my case the fee was $10 for charges that don't go through or are returned but beware it also states this fee could change at anytime with no notice to us, the customer. To ensure this gets posted I'll call them "lovely lawyers"). Almost done, so I paid the membership fee, the $40 ridiculous late fees, and canceled my membership but guess who is still calling me after 2 months of being silent?? Paramount Acceptance (side note try to call them right back and you are told repeatedly to get a call back which I always take after 10 minutes of waiting and just like clockwork it takes them about 3-4 hours to get back to you). Moral of the story never sign up for a gym that the servicer is Paramount or be in for a headache and taking it up the *beep*.

So in the past there have been some employees that were not the best to work with. I feel like Paramount is making a complete 180 and focusing more on customer service. I was helped out by Ariel who explained the situation and laid it out in terms that I could understand! The little mishap was not with Paramount but the gym itself and I am glad I got a hold of Ariel to get everything taken care of! I see amazing customer service and great reviews for Paramount in the future!

Thank you so much for working with me and helping me understand what I needed to do to get our acct remedied. The patience shown will not be forgotten.
Noel and Conner, thank you for being so nice and working with me. It was a breath of fresh air.

Sincerely,
Molly D.