I spoke with Colton a few days ago and after deali...

I spoke with Colton a few days ago and after dealing with two other representatives that were anything but helpful (and honestly just plain rude), Colton was AWESOME. Once he realized my issue was outside of his scope, he immediately put me in touch with a supervisor. He was compassionate, understanding, and made me feel like my problem was important to him. This is exactly how customer service should be. Even though my issue has not yet been resolved, Colton performed his job with excellence. Thanks again Colton!