Paramount Acceptance Reviews

They did a great job, getting everything back in order, when my credit card was compromised.

I chatted with agent Bonnie. She was great. She was helpful and resolved my issue with in minutes. Great customer experience.

They said they called back but I never got the call. However when I talked to them today they were really nice and helpful.

Stephanita was great! Helped me out super quick and was very knowledgeable. Thank you

Bonnie was great!!.. helped me navigate the system and got me all squared away.. quick, easy, painless, and spot on!!.. thank U!!

0 OUT OF 5 STARS
Was told that there was no obligation to my membership by a golds representative. After working out there for a while and finding that I was lied to about the busyness of the gym, I called and tried to cancel my membership. Someone named Rex answered the phone and told me that I was under contract and could not cancel. I explained the situation and asked if there was anything I could do and he said no. I asked If it was possible to speak to a manager and he told me no. When I asked why he said because it would not help. I asked for his employee ID and he said that he did not have one and that he just went by Rex and hung up the phone. I have never had an experience like this in my life. I have had rude reps before but none have ever refused to let me speak to a manager and refused to give me an employee ID. This is by far the worst company I have ever dealt with.

DISCLAIMER: I had several bad experiences here before I finally had a good one, BUT it was worth the ranking. Contracts are messy. And this is one of the few companies that you can't BS or argue your way out of them, so know what you're getting in to & be prepared to uphold your end no matter what. But also give your representative (or series of reps like I had) a chance to help you. Patience & kindness goes a long way & my rep Jade finally helped me find an agreeable compromise in the end, for which I am grateful.

Had a great interaction with Stephanita who took the time to help me and provided me with great customer service ! She s amazing

customer service is fabulous and all of my problems were solved over the chat talking to maddy. she was very kind and polite

Customer service is extremely important to me. The times that I ve called their support phone number, their reps are always kind, helpful, and most of all professional.

Whitney was such a big help with setting up my online account!

Steven was so helpful and sweet bless his soul and reward him. I know how stressful a call center job can be. But he gave me great customer service

I had the same experience as most of the others. It's not the first time I've had an issue with Gold's/Vasa's outdated billing system with this Paramount A.C. company. I switched banks, got a new card and was unable to update the card at Vasa before they attempted to take my payment (because having a simple, online option to update billing is just too mainstream these days). It didn't go through and I was charged a $25 fee. I called Paramount billing and was told that "unfortunately" there was no way they could refund me the fee, and was given a number to Vasa's corporate billing and was told that "unfortunately" there was no way they could refund me. I've been a member of Gold's/Vasa for 10 years (still under the original contract) and never been delinquent besides one or two times when I've switched cards, yet my long-time membership held nothing to that $25. Also, I tried updating my card at Vasa the first business day after they attempted to take my payment, and it took them 3 days in a row of asking me for payment before their system finally took my payment. They also never told me there was a fee so I was under the impression I was just paying my normal monthly payment. It may be time to try a new gym.

Customer service was exceptional! Very helpful and friendly agent!

This is the billing company for Vasa fitness. I had my credit card number stolen and my card turned off so when they tried to bill me it was declined. I updated my credit card in less than 24hrs but I was charged $25 since the card was initially declined. They were unable to explain this fee. It costs them nothing to get a decline CC, it's very different from a person check. This practice from Paramount Acceptance doesn't meet any industry standard practice and appears to be a way they steal from Vasa customers. Sad company.

What a terrible company! It tarnishes the name of World's Gym with their bad customer service. I requested a cancellation 2 months before an annual renewal and was assured by the associate on the phone that if I mailed my certified-mail membership cancellation in coming 2 weeks, it would for sure not be a problem. Well, I sent it the next day and no confirmation was given. I assumed it was taken care of. Nope. Got charged a month later. Called and nothing was resolved. I then DROVE to Holladay, Utah and personally walked in with my certified mail receipt and they said they would refund the annual renewal and monthly charges that went through. It has been 3 weeks since and nothing still. Great example of how a 3rd party company can ruin everything. I am going to a new gym just to avoid these monkeys.

This is a joke. Want to charge me for something and when i ask what the charge is for they dont know it.

Quick replies and friendly service. No issues. Very pleased!

I was having a hard time attempting to cancel my membership. Bonnie helped me and she was very helpful and always replied quickly! Thank you!!!

Jesus was very helpful getting my problem resolved. Thanks!

Paramount has helped me out numerous times with payment issues and are very understanding. Great customer service all around.

When I cotacted Paramount Acceptance, I was helped by a young lady named Deidre. she was great to work with, she knew the answers, she was friendly and extremely helpful, she made the whole experience refreshing. Thank you Deidre, you are excellent.

Liz was incredibly helpful assisting me with canceling my subscription. All that was asked was the reason for my cancelation; no last ditch-effort or "we'll miss you" shaming that I often run into when dealing with large corporations. Quick, easy, and an overall pleasant experience.

They are the type of people that cannot admit that they are wrong. Customer service is not a thing they believe in. They must have slept through that part. Kai was friendly sounding but offered me no resoluting.

Great customer service. I was helped with my pass due membership and late fees waived. Very understanding, especially with COVID-19 taking over our daily lives, short of funds and working for less. I m glad someone is out there looking out for me. Thank you and I appreciate your generosity.

Very good experience. I received excellent customer service. Jesus was also very kind and attentive

They definitely help you out, clarify things and care about their members.

They are illegally billing old contracts from 24 hour fitness. They have no right to bill closed accounts from another company!

The person that helped me was very very helpful and was very kind.

Always great and prompt service. Bonnie was able to get me taken care of quickly.

Bonnie was so awesome! She quickly and so kindly helped me with my account. Great customer service!(:

The company handled my request quickly and easily. Shannon I. was very nice!

My customer service rep jesus was very understanding and helpful. He was able to resolve my issue. Thank you very much.

These guys I guess do customer service for VASA fitness. Sometimes the hold time is a little long but they have been reasonable so far. Tanner helped me work out a slightly complicated billing situation and got it resolved so I appreciate that.

Vasa is awesome! Always willing to work with you on just about everything! Thank you!

Rachel was courteous and professional, but did not go out of her way to help me with fees that I did not feel were warranted.

Shannon was so quick to respond and she solved my issue right away!!

Shannon was very helpful, took care of all my issues.

I had to stay on hold for a bit but once I got through to someone, I think her name was julie-ann, I was very happy with the service and results. I got a fee waived and no questions asked about cancelling my daughters gym membership.

Spoke with Cherry, I was expecting a long process or even an ordeal to do what I needed. Leaving out of town for the winter had to freeze my account. She was awesome. Easy to talk too, she heard my concern and resolved it within minutes. Can t say enough good things about her. Give her a raise already :) thx again

I had an issue with my payment for Vasa Fitness so I called in. I talked with Nancy who discovered the problem and was able to get it resolved quickly. She was very helpful and courteous.
Christina Jensen

Customer service is good, can t blame the employees for the companies corruptness. However, they ll charge your account with out any heads up and then take on late fees EVEN when you call to make your payment.
Also was told I d get a call back so that i can pay, never got that call, and then got a late fee.
Hope my gym changes one day because this company is terrible. If i could give negative stars, i very well would have

Takes a bit to wait until my call was taken but the problem with my payment to vasa fitness was definitely resolved.

I spoke with a nice female today who helped me so much! I had a late payment because my debit card got cancelled since someone used it for an unauthorized purchase. She removed the late payment, updated my new card information, and changed my address and phone number for me as well!

The woman who answered my call patiently, pleasantly, and professionally answered all my questions, sent me information I requested, and referred me to a contact number that got me the answers I needed. Thank you.

When I called in, I was greeted by a voice that was clear and easy to understand. Extremely helpful in resolving my issue. However, Paramount was less than helpful in providing complete information to VASA as to why my account was delinquent. Furthermore, it makes complete sense why I was getting automated calls from Paramount to call them. I'm sorry... I'm not calling anyone when told to do so by an automated message that indicated ZERO affiliation to anything I was associated with. For whatever reason you might be reading this Google review - all I can say is that from my end user experience... it's not great and not exactly "streamlined"! Whatever they are selling is only done half-way. Because let me make this clear, I NEVER EVER would have called Paramount on my own if it wasn't for the respect I have for my personal trainer and my effort to be squared away with him as he could see my account was delinquent in a payment. Not because it was brought to my attention in any other way.

Brinley assisted me in cancelling a membership and showed professionalism and superior customer service!

Such an easy and awesome experience with Cole M. I went into the call annoyed and left really relieved.

Kylie helped me make a payment quickly. Kylie did an Awesome job!
Thanks!

I spoke with Coltyn when cancelling a gym membership since I now exercise at home. He was very helpful and gave clear instructions on what to do to cancel. One of the easiest customer service calls I've made in a long time!

The people at Paramount have been an absolute pleasure to work with. I ve had nothing but stellar customer service from them for everything I ve ever needed. We were introduced to them through our time at VASA fitness and I would be more than happy to get to work with them again in the future.

Lissette was very helpful with cancelling my membership.

I didn't wait long for someone to pick up... But I was still rearing fight but then they pulled up my account and Liz saw and knew what the problem was and fixed it immediately... So I didn't get to give my angry speech...

Bonnie was such a huge help with my overall Vasa experience. I went to two different locations and felt that they both had the same level of cleanliness and professionalism. Thank you Vasa and thank you Bonnie!

I spoke to Steve and he was the best! Super efficient and SUPER nice!

Great customer service! Bonnie was quick and very helpful. She was friendly and was able to answer my questions

I didn't realize my debit card had changed and I got a text to call Paramount to give my updated card. Tommy answered my call and very quickly updated my information and waived my fee. Great service.

I was emailing with Stephanita Salazar to make sure my enrollment was not going to be extended. She was very prompt and helpful. Being a customer service rep myself I am very pleased with the service provided by her! Thank you Stephanita!!

Will never do business with VASA again. These guys were at least courteous and professional.

I called to cancel my membership due to a personal move.
My request was handled promptly and professional that took the call. The entire process was quick, painless and I received an immediate confirmation of my cancellation.
This should be a model of how telephone customer service should operate.

Doris Spens, they can't even answer a simple question. I ask if I will be charged more money and she couldn't answer the question with a simple yes or no. French riviera fitness is the worst.

Had a few simple questions about billing and the customer service I received was an honest delight. Mrs. Shannon Ihnen was very professional and emailed my in a wonderful timely manner!! That is how customer service should be done and it s because of people like her that make any workplace shine!

The service was so amazing! I love offices that are respectful and friendly, they figured out my stuff in minutes.

I needed help adjusting a line item on my account and used the Chat feature on the website. The associate, Bonnie, was helpful and friendly, and took care of my request very quickly, and followed up with a confirmation email.

After signing up at Vasa and being told I would be charged $21.98 . I received a charge for $34.96 . Called paramount and they stated. OH there is a $9.99 enrollment fee. I was like , that may be information that the representative at Vasa maybe should have told me. The Paramount representative stated, Oh and just so you know there is a $53 annual for per year as well. Just be aware of Hidden fees .

Helped me get my account figured out in a matter of minutes!

Easily the worst "finance" (more like preditory loan company) out there. Constantly changing my payment date without letting me know. Customer service is nice but useless. Vasa uses them as a payment processer and I think that if they would like to treat their customers better they will change payment companies

Had a billing issue and the representative was quick to answer my questions. Paramount had actually already been working on fixing the error before I even noticed it! Very proactive!

Brinley was the person who helped me today and she was awesome. I was trying to cancel my membership and it wouldn t let me. She was very helpful and professional with assisting me to finish the process of canceling my membership. She took care of it for me quickly and let me know that I had one more month that I could use the facilities. Thanks Brinley for making this process painless.

They are definitely eager to charge you the fee for the payment not going through but some decent people are willing to wave it if you have any complications other than that no issues really

A few years ago, I signed a contract with Worlds Gym. They set up all my information at the gym and gave me my membership cards right there. A few months later, I had one of their employees tell me that "I was too fat to be taking up the treadmill while more deserving customers were waiting." I had only been on the treadmill for ten minutes and there were three other machines open. When I tried to cancel my membership in the store, they told me that I had to write a letter to this Paramount Acceptance company. I did so and didn't hear anything more about it for an entire year. At that time, I finally realized that they were still charging me for my membership. I had to cancel my credit card to make it stop. After that, their billing company sent me to collections for a membership that I couldn't even use, claiming that they never got my letter. WORLDS GYM and their billing company is a joke! I wouldn't recommend these crooks to anyone!

my google review pertains to the fast response i got from Paramount Acceptance when my payment did not go through. I'm currently a member of VASA fitness (an awful gym I'm sorry to have ever joined) I unfortunately didn't read my contract when i originally signed up for my gym membership (as excited as i was to get one) a serious mistake on my part. got an email when my payment for September didn't go through not only did vasa not tell me i had to contact another party but that they even apply a 25 DOLLAR FEE IF ANY PAYMENT ISN'T TAKEN OUT THE DAY AND TIME ITS SENT which was to me utterly ridiculous. after talking to one of the reps from paramount they completely related to my fustration and worked fast to get my billing back on track and even told me an easy way to avoid fees by signing up with my checking account so next time my card expired it wouldnt be an issue (even though i still had to pay the fee). the rep also let me know about the auto renewal that they put in my account and was able to give me the email and my account number so i can cancel it BEFORE IT EVEN GOES INTO EFFECT! fantastic experience! and probably the only reason im still with vasa. count your stars you screwy gym, Paramount Acceptance has saved you a member. ;)

Gym is full most of the time, hard to find machines, but have friendly staff and good facilities

Customer Service was a pleasure to work with. Quick responses straight from my email, very helpful and friendly staff. Shannon answered all my questions and helped me cancel my membership.

Very good customer service. Jenn was very helpful when answering my questions and worked to provide a feasible solution regarding my accounts.

They make it a pain to cancel a membership but once I found the proper channel Bonnie was super helpful and very knowledgeable. 5 stars for Bonnie, 0 for Paramount Acceptance as a company.

Great customer service with Rachel! And thanks for the understanding with my payments!

Tommy has excellent customer service skills. He went above and beyond to make sure my needs were adressed and though my issue has more to do with corporate office, he was still very helpful. He even followed up with me later to ensure my concerns were being taking care of. He makes customers feel valued. Thanks a lot Tommy. Hope your hard work and dedication doesn't go unnoticed.

Little slow at responding, Web site and App are difficult to update. I was given a special code to start with. App would not allow a new password to be added. after a few tries I was able to get in.

Called them to cancel a membership and they handled it very professionally. I understood everything they explain.

Answer calls quickly. helpful and friendly on the phone. Knowledgable

Shannon Ihnen was extremely helpful today. She helped me find my membership barcode extensively fast. I was extremely thankful she was so helpful and so fast!!

Thank you!

Everyone is always polite. I love the classes With all that is included in the price of the membership No one comes close. I have tried several gyms. Including Planet fitness. VASA is the best.

After being assured by a club employee at VASA and another one at Paramount, that my credit card problem and account were fine, I got another call from Doris saying otherwise. I spoke to her and she again assured me that everything was good with my account and that the change was made and done right. I hung up the phone thinking to myself, "I've heard this twice before. I explained to Doris if it wasn't correct I would be calling her back and we would take care the problem. The next morning I received a call from Doris informing me the billing/credit card problem was taken care of and corrected. I appreciated her going the extra mile and calling me with the information informing me everything was correct. Thanks Doris

their employs lie and charge your card and keep charging it ,knowing it is no good, just to run your bill up. and when you call to speak to a supervisor they send you to a company voicemail not their supervisor