If I could give his 0 stars I would. MY horrible e...

If I could give his 0 stars I would. MY horrible experience began in March 2017. I called in to cancel my membership and was told that the next payment landed within the 30 days so I had to pay that one as well I wasn't happy about it but I agreed because at least the annual fee wasn't within the 30 days. (Aprils payment should have been the last one) Yesterday I had a feeling I should call to make sure my subscription was cancelled and it wasn't. I spoke w melody and she told me I have to cancel it online that she is not allowed to do it. I don't understand why I wasn't told this since the beginning. PS their website says cancel online or VIA phone... Now my annual fee is due on May and I have to pay 62.00 total!!! I am very upset because all the times I speak with someone I don't get any help. My subscription should have been cancelled since MARCH!!!! I SHOULDNT HAVE TO PAY FOR MAY AS WELL AND THE ANNUAL FEE!!!! I spoke with a manager and was told that when I called in may their note says that I was just asking if I could cancel not that I requested.. I told him to listen to the call after all they are recorded. He says its no longer available BS.