Paramount Acceptance Reviews

I had been trying to cancel my gym membership and I was having issues. After 2 days of trying to do it myself and emails back and forth. I spoke with Bonnie and she was so kind and had GREAT customer service skills. She has been the only person that I have dealt with that was kind and helpful.

Customer service rep Maddy is awesome! Knowledgeable, professional, polite, and quick!

Appreciate how he listened to my concerns. Very Professional and friendly. Advise and provided me with information to get my issuse resolved in a very timely manner. And hold to did not exist!

Alyssa demonstrated key customer service skills and helped resolve my frustration and confusion by helping me switch to a new account as my previous account had been closed. Having a much better day now!

Best service and great gym Angela was amazing and helped a lot with my billing definitely recommend this fitness gym

Super happy with the response time and the solution to resolve my issue.
Thank you Bonnie!!

It sucks I have to even give them one star. I cannot get a hold of anyone and they wont call me back.
So trying to get a hold of someone at Paramount Acceptance was an absolute Joke. I would receive messages to call and when I did I would be on hold for over 30 min. I would get mad and hang up. This happened several times. I even would leave Voice Mails for them to call me back.
When they did call me back I was put into some queue and was on hold for over 30 min again.
Yesterday after several attempts of calling different numbers and being on hold for over an hour I filed a complaint with the BBB.
Today I called and after 25 min of being on hold I finally got a hold of someone and all this was over $6.00 that when I signed up they miscalculated and didn't charge me. Not my fault I just paid what I was told to pay.
I informed the girl of how much time Paramount Acceptance had wasted of my time and she didn't care and was unwilling to waive the $6.00.
They were unwilling to help even a little so I cancelled my account.
I was a happy VASA client and did the personal training. They lost me, my wife and two friends accounts over $6.00 and Paramount Acceptance gross incompetence. Paramount Acceptance has the worst customer service and longest wait times know to man. They are a SCAM.

I called in and sadly I didnt get the reps name because he was very very helpful. Customer service was awesome. This isn't the first time I have had a good experience with them. Their reps, in my experience have always been so helpful and courteous. Working in customer service for 10+ years and holding high positions, I don't have one complaint. They are all amazing and I rarely, if ever leave reviews but how much they helped me today.... I just had to.

Hi Allysa. I don't really ever write a review for anything but for your kindness today and your willingness to help made my day much better. Anyways today before I talked to Allysa I called about something I was confused about and all I was trying to do was get help and ask simple questions. Well the guy I spoke to was very rude and was trying to create an argument with me, and I told him I'm not calling to create an argument just wanted some help and for him to actually try and help me but he wouldn't. He pretty much told me I was a liar and all so I felt disrespected and started to get mad so I hung up. I then called again so I could speak to the manager that would actually try and help me, but a lady answered and I told her everything and what was going on, and asked her for some help. She was very nice and was willing to do all she can to help. I really respect the way she treated me and how she was willing to go out of her way to help. Even though her answers were not what I was hoping they would be. In the end I was happy just for the fact she was very kind and very helpful. We need more people who are helpful as she is. Thank you Allysa from the Customer Care.

They Email me and Take Care the problem Quick. And i did not have to give any personal details. They already have me in the system. Shannon I. Was very professional.
When I called to custumer services as well. They tracked me with my Number. Thank you so much.

I've been in a little trouble with payments and a friend referred me to paramount. I'm very pleased with their services and they have been nothing but great help to me. I refer anyone to this company. Very respectful services . Thank you so much paramount

Excellent, super fast response. Resolved issues in less than 24hrs

Great communication and understanding representatives!

So I had this guy named Coltyn. Coltyn was a G. Coltyn help me with everything I needed and even went out of his way to reconnect with me after I had accidentally hung up. So let this be a lesson to everyone who reads this review. Don't be boring. Don't do the minimum. Strive for greatness. Be a Coltyn.

Charlie was very informative and helpful! I was in a bind and she made sure I was taken care of! She was also quick and understanding. I've worked in customer service my whole life and it's rare to find such a kind and professional customer service agent! Thank you Charlie!

Rebecca handled my request promptly and was very friendly

I was frustrated because I kept getting a late fee even though my payment wasn t late. I called and spoke to Liz who took care of me without a problem. She took the late fee off and changed the date so I wouldn t have to keep calling every time!

Shannon Ihnen had a quick response with thorough information on my issue for a quick resolution.

They always seem to work with me when I have called. I always appreciate the good customer service they have provided. Thank you very much.

I have never experienced a more rude and unhelpful company! Vasa needs to reconsider doing their billing through them! While I love Vasa they will lose my husband and I as a customer because of this awful billing company! Really reconsider signing up and read all of these reviews! It may save you a lot of money and inconvenince!

They made it really easy to cancel my account with Vasa as well as waiving a fee on my account.

Shannon was very helpful and was great with following up when I hadn t heard about my situation in a few days! I tried sending a file several times and she was very patient in trying to help me.

I was charged a $25 late fee when my monthly payment didn't go through. I called and asked why they didn't try to contact me, email, call, text, whatever to tell me that the payment didn't go through. They said its just our policy. So let me get this straight, the policy is to charge members $25 when their payment doesn't go through. What if the payment didn't go through 10 times in one day, that would be $25 for each of those attempts. Bad policy, there is no recourse for the members to not be charged $25 whenever PA wants to. Very unhappy.

Facilities are fantastic with the latest equipment! The folks at Paramount are exceptional. Their responses are prompt and they are very helpful.

It does NOT surprise me that their overall rating is 1.7. They have by far the worst customer service ever. I talked to Jade and it was a joke. Zero listening skills, zero patience, zero understanding. She got frustrated with me right off the bat and said things like, "see you just answered your own question" without even hearing me out on anything. I've been in customer service for a long, long time and the way I was treated is ABSOLUTELY NO way to treat a customer. They are extremely awful.

Needed to cancel my gym membership and Steve was very helpful. Thank you!

Just contacted customer service for help and they were great! Whitney helped me quickly and took care of all of my needs!

Janie was insanely helpful!! I had so many worries and she took care of everything!

Jenn was incredibly kind, courteous and helpful. I dreaded calling in, but she made it easy and seamless.

Nancy was really awesome at helping me with my payment. Very professional.

well after a long and almost hopeless battle debating my case with them, i got a call from them , i guess they review my case and understood the mistaken charges i got from a gym membership; they refund me in a matter of days, thanks for taking my case with the right responsibility.

I contacted Paramount Acceptance to clear up an auto-pay billing issue that arose from my own doing. When I called I was greeted by perhaps the nicest and most professional Billing Rep I have encountered in a long time! Mary Ella helped me every step of the way to clear up the problem that I had created myself. Mary Ella and Paramount Acceptance have my vote 100%! Thanks again for all your help!

The guy I spoke with was a stud! Very understanding and willing to work with the complications With my card

The gentleman was very kind and had great customer service ! It felt like he truly cared about my needs ! Awesome!!!

Quick response time and great service! The representative I spoke with was very friendly and assisted me in updating my account information quickly. No hold times and it was obvious that he was well versed in customer service and very knowledgeable. Great experience all around. Thanks!

I sent an email with a question and a representative responded within an hour and was able to resolve my issue.

I called them to transfer my VASA membership to a different gym. They answered within ten minutes (they have a feature where they can call you back instead of leaving you on hold the whole time), and the man on the phone was kind and solved my problem quickly. Good luck trying to quit the gym though if that's what you're trying to do- VASA makes it as hard as they can! Paramount won't do it over the phone.

Great customer service! The agent suggested a solution that was better than I hoped for and resolved my matter quickly. THANKS!

Very easy to work with for dealing with my gym membership. Definitely recommend contacting them if you have any issues. Very helpful.

Well it's been a super negative experience so far...can someone from Paramount Acceptance please call me back? I've been on callback lists and have left multiple voicemails for WEEKS now and have heard back from absolutely no one. I want to cancel mine and my husband's VASA membership. Please DM me already.

Bonnie was great to work with. She replied quickly to all of my emails and was helpful with getting my questions answered.

Great customer service by Liz- she able to answer all my questions and help me with some Vasa membership issues easily.

If I could give 0 stars, I would. Terrible experience every time I called in to talk about my gym cancellation letter. I don't even know how this was possible but EVERY SINGLE PERSON I talked to gave me different information and was so confused when I brought up what the person before them said. I can't even imagine how poor the training must be if every person working there is this confused. Please do something about the customer service so frustration and confusion on both ends can be avoided.

Bonnie answered all of my questions efficiently! My problem was solved in about three minutes.

WARNING: This review is for Public Service Awareness: Paramount Acceptance and Aldous & Associates are related parties. If you are a customer or a potential customer of: Vasa Fitness, Golds Gym, French Riviera Fitness, Axiom Fitness, or Crunch, this should be a RED ALERT. Paramount Acceptance is supposedly billing software and customer service that fitness centers and other services outsource to. In fact though, the billing services company is incentivized for an account to default and not bill (hence their billing service function is inadequate), as the related Collection Agency charges a 35% fee (or more) on top of the amount to be collected. And, if you look further, you'll see that there is a tight relationship between the Billing Services (Paramount) and the Collection Agencies. See attached images (sites look similar "This site uses cookies. Okay, thanks" and see the close PO Box Addresses:

Aldous and Associates, PLLC
P.O. Box 171374
Holladay, UT 84117

Paramount Acceptance
PO BOX 17317
Holladay, UT 84117

I can only hope that their clients (the fitness centers, etc) aren't also involved. The fitness centers should be aware that the conveniently poor service that the billing company gets rewarded for, is making a bad name for them among their customers. I've heard of customers who have cancelled memberships, getting collection calls, and happy customers who are happy to pay but the billing operations are poorly functioning, get sent to collections to prop up their fees. Until corrected or changing their billing provider, consumers should beware of these fitness centers who outsource their billing to Paramount Acceptance.

Not happy with this company and how they are doing business. My gym membership came to an end and Paramount Acceptance continued to charge my bank account. After contacting the gym to confirm I should not have been charged and contacting Paramount 3 separate times over the span of a month I still have not received my refund! I have been told I will be contacted and yet not a single attempt on Paramounts behalf. Managers won't return calls and leave all communication to the representatives who have only notes to go off of. Poor way of doing business!

Probably some of the friendliest people I ve talked with! Shannon and Bonnie made things super easy with fixing my mistake!!

Loved the rep I worked with she was so helpful with me and went the extra mile to make sure my account was on track.

The customer agent I was speak with her was so polite. She helped me with details. She is one of a kind. I would give her 5 star for our short conversation. Thank you.

Whoever I spoke with was kind and understanding. They did a great job in explaining to me what was going on with my account and I was grateful for their help. My experience was extremely positive.

The worst customer service that I have ever worked with.

Very helpful service. I was surprised and impressed. Keep up the good work.

This company handles the billing for my gym memberships. Anytime I've had a concern or needed assistance their staff has been accommodating, professional and prompt. I recommend them to handle your own business billing and customer care needs. Highly satisfied.

My agent was phenomenal! Had to make a late payment and didn't know I could have a fee waived. Saved me 25 bucks.

Was double charged a month with the yearly fee, called paramount to resolve it and was told I would get a call back. I called back the next day as I had not heard anything. They told me they would call back after they are done "investigating" it. What is there to investigate? I got double charged an extra $82. Call them back a week later and I am told they are still investigating it. Are you kidding me? This is cut and dry. Such predatory practices.

Very helpful. Customer service made it very fast and easy for me . Thank you

Paramount is the biggest crook in Utah. Multiple times I have been falsely charged and so has my son. They say my sons account is past due but has been on a mission for two years and before that was on my wife's account through her business. Can't believe they get away with the way they run business and can't believe VASA keeps using them. They make VASA look bad.

Update. Thank you Paramount for taking care of the problem when it was Vasa that totally screwed up.

I called to reinstate my membership. Had a question about my yearly fee. Answered all my questions promptly, didn t make the call last forever and she had a great attitude. Definitely have a great customer service team.

I wouldn't piss on them if they were on fire super rude and don't understand anything expect how to keep trying screw people out of money

VASA has great facilities and I love that they now make it easy to sign up and to cancel at any time without feeling pressured or that you're being taken for a ride. Bonnie was helpful in processing my cancellation as well once I decided hat I no longer needed the membership.

I sent an email about canceling my account. Stephanita was very helpful and answered all of my questions. Even though I didn't physically speak to her, she came across as being very professional, courteous, & friendly.

I have had to call Vasa 5 times in the last few weeks and it hadn t been fully resolved. Although Nancy was unable to solve the issue herself, she told me that she would speak with her supervisor and try and get it resolved in my behalf. She followed through after speaking with her supervisor and called me back with how it can be resolved. This was the first at vasa to actually follow through on a request which i really appreciates. As a former customer service employee for more than 15 years, following through is a very important thing to me. Thanks Nancy!

Nancy in customer service was really nice and very patient with me! I had a problem and she made sure that I was personally taken care of! Thanks so much Nancy.

Rachel was awesome in explaining my final charges and helping me get my account finalized.

Most of the people at Paramount are helpful when you have a problem, but Nancy is great, personally she sounded calm, purposeful, and straight to the point. It was a pleasure. She also kept me from closing my membership today.

Zero stars. These criminals should be thrown in jail. I called in to cancel my account and they said that I had to write a letter to officially cancel. So i wrote a letter to cancel. The next month I saw that they were still charging my card so I called in to see why it wasn't cancelled and then they informed me that I needed to call back in after I sent the letter to get it cancelled or I had to specify in my letter that I give them permission to charge my card the buyout fee. They didn't tell me this the first time and then they said that the first letter had already expired because it had been more than 30 days so I couldn't have them cancel it over the phone but I had to send in a second letter to get it cancelled. Never again will I work with this company and I strongly warn anyone against dealing with them too.

I love the Vasa in Riverton so much but I have had SO many issues with billing. I was charged several times, in one month (this has happened for the last 4 months) and they charged me $35ish when I was only supposed to be charged $21. So the past 4 months, I have been charged close to $300! I have spoken with several different employees of VASA over the phone & all of them were rude, didn't/couldn't answer any of my questions & were not helpful or nice at all. BUT today I called in because I got a text AGAIN, saying there were issues with my payment blah blah blah and I spoke to a woman named Alyssa. She changed my whole view of this company. She was SO helpful, patient and knowledgeable about every single thing I asked her. She took the time to explain everything to me, she understood my frustrations and even offered to waive several of the fees they say I owed them (which is BS!)
and she didn't haggle me when I asked to cancel!
Vasa really is a wonderful gym but they need to train their customer service reps in a bad way because they are the reason Vasa is getting a bad name. Every person/friend I have talked to all said that their customer service reps were the reason they cancelled and have left so many people dissatisfied and straight up mad.
So therefor they warn/talk very badly to everyone and anyone about Vasa.
My bank even tells their customers to change their account info because of how bad VASA is and will continue to charge their accounts even after they cancel, so even my bank is willing to cut their losses with VASA just to help out their customers! That is NOT GOOD AT ALL TO HAVE BANKS AGAINST YOU (VASA!)
Train your customer service reps ASAP because they will make or break the success of VASA. Guaranteed.

Sophia was very nice! And she was able to help me in a efficient way and informed me of all the relevant info. Good experience with her!

Bo was very helpful when I called Paramount for assistance. He researched the problem and returned my call as he promised. The problem was resolved to my satisfaction. He was courteous and provided excellent customer service. Thanks for your help!!

Wonderful and respectful customer service. Fast friendly and supportive. Thank you!!!

Absolutely the worst customer service I have ever experienced. A guy named Pace was rude and totally unresponsive to my needs. Insulted my intelligence and basically blew off my concerns. I was totally offended and left the call very upset and angry.

Stephanita was so much help getting my payment dates where I wanted them.

Had some issues with their billing department after getting issued a new "Chip" card in November. Due to my infrequent usage of their membership I did not think about them when my old card was cancelled. Several months past and I was called about an outstanding debt with 2-3 "Declined Charge Fees" which as a business professional I found outrageous. I was irate and refused to pay, I then dealt with a member of their staff named Brandon and got the fees waived and my account reinstated. I do not agree with their practice but having a customer service rep work with me and waive the fees was very helpful, overall I was impressed with their help after I had expected to be stonewalled in fighting the fees.

The agent that assisted me, Bonnie, was nothing short of amazing! Thank you!

terrible customer service. entirely unhelpful. allows willfull fraudlent gym practices to become commonplace.

Dealing with this company and it's billing department is the reason I hate having a membership to Vasa. They take money from your account and tell you it's all about the fees! Tired of this company!

Awesome people great service very nice and easy to talk to.

Liz was very helpful in answering my questions regarding the cancellation of my gym membership at VASA. She helped me to cancel my membership with no problems and was very friendly and patient.

I emailed to cancel my membership renewal, they cancelled it with absolutely no hassles and the representative was very friendly - thank you Shannon!

Spoke with Liz and she was very helpful and friendly