Paramount Acceptance Reviews

My customer service professional was Sophia. She was fantastic to work with. She helped me with my problem and was very friendly and easy to work with. :)

I have had a wonderful experience with the customer service! I usually speak with Bonnie, who is always kind and very helpful! I give five stars, I have never had a bad experience with them! Always helpful!

I had a family membership and was paying $57 a month. After a year, I removed my significant other and her daughter from my membership because they weren't using it. I went to the French Riviera and changed to a individual membership for $19 a month. The gentleman didn't cancel my family membership and for a year I was paying for two membership which totaled $76 a month. I spoke to Alexa who was WONDERFUL in researching the matter and identified what had happened. She told me that the matter would be turned over to her manager and that I would be contacted in 3-5 business days. On day 3, I was contacted by Lindsey who informed me that the matter had been address and that I would be given a refund of the $57 a month for the entire year that I had been paying within 3 days. That came to over $600. I checked my account and like Lindsey had stated, my money was placed back in my account. Thank you ladies for helping this discrepancy turn out okay. God bless you.

Chat today with Sophia. Very friendly and completed my request promptly. Was able to do another 3 month freeze. Hoping the COVID SCAM is over by that time.

Ed helped me with my situation in a most professional manner. He listened to what I had to say and then he helped me find a solution. Thanks for the great customer service!

Had questions on logging into and about my Vasa Fitness account. I sent them an email and Shannon was super friendly and helpful!

I talked to a lady named Tina and she was very helpful!!

Having worked with this call center twice this should be a lesson of how not to operate a customer contact and billing center. Hours on hold and no call back in a timely manner

Very professional, answered all of my questions and accommodations were made. Excellent customer service!

Steve at Paramount was courteous and quick to understand and meet my needs. I will recommend Vasa Fitness to all of my family and friends.

Horrible customer service. Today I was charged a fee by paramount. I explained to them that this bill was for a gym membership and the gym closed down September 2016, therefore I should not be charged. The lady I was speaking with said she would have to speak to her manager and she would call me back. After a hour or so and no call back, I called back. And guess what I spoke to the same person and she transferred me to a recording. As of right now this problem still isn't resolved and as far as I'm concerned this company is nothing but a scam.

To add to this, I received a phone call from a supervisor a few hours after this post. After I was told no one would contact me til next week. Funny. Anyways the guy I talked to did not even attempt to help the situation. He was more concerned with me taking down this review. Yes he did ask me to. I told him I would take down this review when my money is reimbursed. This place is a joke. I haven't been charged by this company for a span of 8 months. Now today they received information to start billing me again. Like I told them this gym closed down 8 months ago but he didn't act to concerned. Said he will look into the matter and get back with me. Thank you so much paramount for all your help!!!

Very personal and nice. Was a little tedious at first but they were very helpful near the end of the situation.

Charlie was exceptionally understanding and got to the root of my concern. Problem solved.

Everytime I contact them they have been friendly and helpful. My only complaint would be their website. It's not very user friendly.

The girl helping me was kind, fast, and took care of all my problems.

Bonnie as very helpful and nice on the phone :) She was quick with the process and was able to do everything I asked

Horrible customer service on phone and annoying phone calls during the worse times possible.

I sent an email in this morning with questions to verify fiancnial information bc there will be an auto payment soon. My email was answered within 20 minutes. Every question I had was addressed thoroughly and professionally. I was seriously impressed.

Customer Service Representative was very helpful and provided excellent customer service!!!

Very helpful with explaining the details of my contract and what steps I needed to take as he walked me through online. Patient and courteous.

Bonnie was so helpful today when I needed to change my membership. She was so easy to contact and so very helpful with all my questions.

Very helpful with the questions I had and set my account up fast.

Great customer service. I had an issue, explained it, and the very courteous support rep listened, then said she would talk to her manager, and actually called me back quickly. It took me a while to finally settle my bill, but they were patient and reminded me periodically.

I had issues with a different company before Paramount took over. When I contacted them they were able to help resolve my cancellation problem quickly and happily. I completed the steps that were outlined in the contract when I signed up for Club Fitness and glad it didn't turn into a headache. When you sign up for a contract you need to read the fine print and be prepared to follow what is outlined. I've been in customer service before and understand how irrational people can be. I'm glad this company took over and took responsibility for mistakes made by a previous one.

I wish nothing but misery for anyone that works or is affiliated with this company. I hope they go out of business. Their parasites.

I made the mistake of signing a contract for personal training with Compel/Paramount a few months ago because I was curious about their personal training program, but things went south for me when I lost my job and sustained a foot injury.
Their customer service showed me no empathy toward my situation and they only insisted that I continue to pay them. It was only after I re-read my contract that I figured out that I was able to freeze my membership for a month.
The personal training program itself is very perfunctory and anyone who is serious about their workout should be able to look up different exercises online while keeping more money in their pockets.
Often, my trainer would simply walk away near the end of my measly 30 minute session (of which you are only allowed TWO per pay period) and tell me what to do for the rest of my workout (keep in mind that this costs $180+ per month).
The contract itself is a nightmare to get out of even if you have a medical condition, Paramount will look for loopholes to keep you locked in and/or hope you pay the $250+ buyout fee.
This company only cares about MONEY due and they do not have the well being of the client in mind. I advise anyone reading this not to get suckered in to any personal training contract with this company.

Great customer service and fast response. They helped me resolve my issue quickly and effectively. Thank You!

I spoke with Tommy about canceling my personal trainer. He gave me all the information I needed to get the job done quickly. I really appreciated it.

I needed to cancel my membership due to job loss and location changes and my chat agent, Sophia was great! Thanks!

Jessica was so helpful and very pleasant to deal with. Thank you Jessica!!

My customer service lady Liz, Was so freaking nice. She was patient and understood my issues and resolved them professionally and quickly. Someone give that lady a raise.

I have been going to Vasa for many years and have had to speak with Paramount Acceptance on various occasions. They have always been so courteous, professional, and pleasant to work with. Thank you!

Dealt with Maddie today and everything went great. All of my problems were taking care of quickly and easily. Thanks!

Polite, Prompt and Efficient. I wish I could say that more often.

I spoke with Steve. I found him to be professional, friendly and efficient. We were able to complete our business quickly and I appreciate not having to be on hold too long. Well done!

So I've been with Vasa for a while now and never have I missed a single payment. First time I do though, they charge me a $40 late fee. Which they say they can't waive. I could say money isn't the issue, but why would I be bitching? $40 is a bit steep, and I feel like they're just trying to suck anything they can from you. I believe that is completely unjust and question how they pride themselves as a company. Anyhow, 24 hour fitness seems to work just fine. Will be ending my membership with Vasa. Family and a few friends will be too.

Great service!!! Mike was very nice and patient and solved my issue in minutes!!!

I called and spoke with Rachel, she was absolutely amazing and very professional and very helpful! She deserves a raise ASAP, one of the best customer service experiences I've had! Thank you Rachel!

Fast response! Very helpful when I needed an extension on my personal training sessions!!! Thanks a bunch Alec!!!

The trainer wasn't knowledgeable and didn't put any effort into designing a program. When I attempted to cancel my membership at the end of the contract I sent a certified letter to the company with more than 30 days until the next billing cycle, as required in the contract, but they still charged me the following month. When I called to get a refund, they hung up on me. I will be disputing the charge with my bank.

DO NOT DO BUSINESS WITH THIS COMPANY.

Brittnee was extremely helpful with getting everything on my account taken care of. Email response was fast. Thank you!

Whitney assisted me in canceling my gym membership and did an excellent job. I ve had problems in the past and was worried I would again but she was super patient and helpful with all my requests.

I sent an email to Paramount Acceptance customer service and after two days, I had not received a response. The issue needed to be resolved quickly so I called Paramount Acceptance to inquire about the status of my email. Fortunately, Nancy answered my call. I explained that somehow my auto-renewal had been canceled and I needed it to be re-instated. Nancy was instrumental in resolving my problem. She contacted me several times to explain what had occurred and what was being done about it, as she worked on the problem with her supervisor. Thanks to Nancy and her desire to help me, along with her supervisor, I will be able to continue my membership and use my personal training sessions that I had paid for. I could have lost a lot of personal training sessions if Nancy had not taken my problem seriously. Many thanks to Nancy and her supervisor!

I had a billing issue and was really worried after few emails that some negative stories I heard were true and about to happen to me. But I spoke with Lara and she kept up with my case and actually took the time to advocate it to her managers. She helped me resolve my billing issue above what I expected. If PA wants retention then treat Lara well because employees like her will keep you in business!

Ms Rachael was very nice and professional about helping me to renew my membership. ..

Lara was super happy and did a great job helping me fix my financial issues. Thank you so much, Lara! You are amazing. It was quick and simple and she was very clear and concise.

the worst ever!!!
they LIE about your cancelation so they can bill you after you canceled your membership
bad business!!!

Bonnie was very helpful! Quick and polite customer service, although I do wish they had some hours on the weekend too.

Paramount acceptance has a fantastic set of representatives. I'm not a fan of the company and reason for why I had to call them but the rep I spoke with (Nancy) did a wonderful job resolving my issue in a quick and formerly fashion.

I appreciate the kindness today from River who helped me with a couple billing issues. Also appreciated her supervisor's approval of waiving a penalty fee. Thanks very much.

Cancelled Vasa membership by calling. They were understanding and helped resolve the pricing issue I had.

Shannon I was great to work with when I needed help. She took all my documentation into consideration and gave a fair decision. Giving four stars because three other employees I spoke with were not helpful and one was rude.

Customer service is really good and fast. appreciated.

Thank you Rebekah for helping me get my gym membership all situated and being so helpful!

Horrible customer service! I was told I had to contact this company directly to cancel my gym subscription. When I contacted them they said they couldn't simply cancel the subscription, I had to send an email to them requesting the cancellation. When I sent the email, it bounced back. Unsavory business practices!

I got to work with Brinley this morning with cancelling my membership. She was great!!!!!

Rachel was very kind and helpful to work with. She was patient and helped me sort out some issues as much as she could. Aside from her being a kind person, I am frustrated that I was charged a yearly fee without any notification (especially since we were in a quarantine for covid and I had not attended Vasa in months). I also feel it was unfair for them to charge the month of March since everyone was told to stay inside the second week. Mostly frustrated with the lack of communication and unwillingness to give leeway during this pandemic, while so many other companies such as Nordstrom/Target/Thanksgiving Point have been very good to communicate and extend return policies and yearly memberships passes because of Covid. Vasa should give better customer service!

Christen knew exactly what was going on with my account!!! I first called and the guy I was talking to didn t know why my payments weren t going through. I m so glad that call was dropped because he sounded like he was still sleeping! so i called back and talked to christen and his service was

Answered all my questions and helped in everything I needed

They provide excellent customer service.Devin was beyond helpful and courteous answering all my questions and making sure I was understanding everything.I truly appreciate that and this is why I rate it 5 stars.

Great service. Brinley was very helpful and answered all my question very fast. Highly recommended!

Bonnie helped me resolve an issue I was having when we completed the course of our personal training at VASA. Not only did she take care of the problem, but she was considerate and expressed understanding about the frustration I had been experiencing. It was refreshing.

I called to get help canceling my VASA account, I thought it was going to be a really complicated process. Colton was so friendly and made it super painless. He provided my barcode number and was so helpful!

Tommy was very helpful and kind on the phone! He made sure I had all of my questions answered!

Tommy waived the late fee that was not my fault. My husband and I signed up at the same time and they input my card information incorrectly on his and wanted to charge me a late fee! NOT a mistake on my end. At the gym they could not grasp this, so when I called member services, he understood and waived it for me.

I was going to cancel my membership today do to the covid 19. But the lady I was speaking with said that I could freeze my account for 3 months instead of cancel. I was very grateful cause I really liked going to Vasa Fitness. Thanks for your help

Very polite and helpful!!! Jessica did an amazing job solving my problem.

Easier and more straight forward than I thought it would be

Miss Shannon from Customer Service responded very promptly, professional and correctly. Thanks!

In less than 5 mins the rep Bonnie I think was her name, helped me out with my acct and was able to waive a fee as well. Super nice and patient.

My card number was messed up so I called and it was fixed immediately and I did not have to pay a late fee. The person on the phone was nice and helpful.

Tanner did good with cancelling and making it right on my VASA membership.

I called to cancel my gym membership . Rebekah handled my call in a very professional and courteous manner. She took her time to explain the process and let me know the next steps.

The agent, Sophia, was very helpful and I was able to get an account set up for both me and my husband. It wasn't her fault that we couldn't change what I wanted, so even though I went away frustrated, it wasn't because she didn't help me the best she could. She was very respectful and clear, which I appreciated.

Thanks this spanish guy help alot he knows how to keep a coustumer

They continue to bill you even through key card to gym was cut off and you send in a cancellation notice!

They were very helpful with my issue. They even brought up other ideas that were a better solution than I presented.

They were able to work with me regarding a billing issue I had. They ended up being able to resolve my problem and I'm super grateful they were able to