Paramount Acceptance Reviews

In February 2015 I changed my gym membership from a family plan to an individual plan. The original accounts contract was handled through National Fitness and later the gym transferred accounts handling to Paramount Assurance. September 2015 our family relocated from Georgia to North Carolina. With the upheaval of moving, buying and selling our homes the cancellation of the gym membership was set to the wayside. February 2016, I sent a certified letter to the original company that handled the accounts for the gym to notify them of the cancellation and was informed accounts was now being handled through Paramount Acceptance. I sent a copy of my drivers license (issued 9/2015) to Paramount Acceptance and received an email from the cancellation department stating it was not acceptable proof of permanent relocation because it was issued after the contract was signed. Further down in the email it stated acceptable items for proof of move included a currently issued state ID or driver's license issued after the date of the contract. I have tried to contact them on several occasions and have talked to representatives that have contradicted themselves concerning my account. After this post my next step is to file a complaint with the Better Business Bureau along with the original contract and a copy of the email I received from the cancellation department. I would warn anyone that is looking to get a gym membership please ensure the accounts are not handled by Paramount Assurance. Their business practices are horrible

I was very surprised how helpful Paramount acceptance was. Lara, one of the customer service Representatives, was very helpful and responsive.

She made all the difference in rectifying my situation in a very timely matter! woo hoo

Thank you so much for helping me out I appreciate it so much!

Customer service was awesome! The gentleman was polite and helpful and even was able to close my daughter's gym membership and waved the fee. Thank you Paramount Acceptance!

The rep I had was helpful and was able to answer my questions accurately. It was a great interaction

Where to begin. Impossible to cancel a gym membership. Poor/ rude customer service. Being put on hold for 30+ minutes. Every negative review has nailed it so far. By far the worst company/ business I have ever encountered. The reason I took time to write this review is because after having my car broken into and wallet stolen I had to cancel my credit cards. I was charged $25 dollars because my payment didn't go through on my cancelled card. This happened literally 2 days after my card was cancelled. The last thing I was thinking after having close to $1000 dollars worth of my personal property stolen was to go ahead and update my payment info for Golds Gym. I hadn't even had time to get my replacement cards in the mail. Im actually more pissed about this than having my car broken into.

For anyone else who has had a negative experience with this company I highly recommend filing a complaint with your State Attorney General Office. This company is already on the radar in my state (NC).

Also FYI Paramount, all the fake 5 star reviews below are pathetic. Atleast mix it up a bit, make them believable. These were clearly written by the same person. Bonnie sounds reallyyyyyyyyyyy great though (sarcasm)

If you want too see the real rating of this company go to yelp. As of now they have a 1 out of 5 stars.

Dorris was amazing on the phone. So nice and helpful.

I called because I did not remember I was going to be charged a Rate guarantee fee 60 days in. Rachel was the representative to help me and she offered to send my Membership agreement to my email so I could look over it again and she offered to push my payment back to a time more convenient for me. Thank you for your cooperation and understanding that s what makes a good company.

Very nice over the phone and understanding with my billing issues.

Mike was amazing! We've been having a lot of issues with our bank lately after we had a fraudulent charge by directtv we had to switch accounts and uhg it was a mess. mike took care of us helped us change our accounts over and because of his compassion towards our situation reversed the late fee we really couldn't afford to pay. The best part was when he told me he would call me back, HE DID! Give the guy a raise and a promotion!

Absolutely disgusting business practices these people have. Not only is their 30 day requirement to make a cancellation abysmal, but the fact they then want to charge you for the next month is absolutely outrageous! I'm cancelling for a reason on what planet would I want to be charged the NEXT billing cycle? Customer service is a sham. It must be a prerequisite to have the people's skills of a stump to work customer service here. On top of it all they charged a credit card I did not authorize to use. Overall a really trashy and I refuse to work with any gym who utilizes them. And I doubt this review will change anything I'm pretty sure this company doesnt care for anything besides a quick buck. And as long as these thieves continue to work with Golds Gym and VASA they'll continue to reap the reward out of anyone who havent had the misfortune of working with this bunch

Simply an AWFUL company, and I have no idea how it is still operating.

The representative I talked to was very professional, but I didn't feel like I was talking to a robot. I had some concerns about a $50 late fee that I was going to have to pay. I explained the situation and they were very understanding. As a courtesy, they waved off the fee and I save myself $50. They are definitely people you can work with and it's a pleasant experience in comparison to other companies like this one.

**UPDATE**

After my original one star experience and review, Robert reached out to me from Paramount to apologize and to fix the issue. He was very helpful and professional, and I would rate that experience 5 stars. I have to dock a star though for the initial interaction, and another star for the lack of an online cancellation process.

**Original Review**

By far the worst experience I have ever had trying to cancel a membership anywhere. First, they removed the option to cancel your account online (it's 2019!!) The reps that I talked to were completely unhelpful, and even dishonest. They tried to charge me a fee for cancelling within six months, even though it had been more than six months. When I pointed that out to them they put me on hold for five minutes to talk to their supervisor. Then they came back and told me that they would be willing to waive the fee and acted like they were doing me this big favor, even though there shouldn't have been a fee to begin with. Then they used this "favor" as a way to try to guilt me into paying another fee that also wasn't in the contract. I had a similar experience with two different reps, and when I tried to talk to a supervisor I was put on hold for ten minutes before they just sent me to voicemail. The worst part is I actually liked the gym before this, but after this horrible customer service experience I will be telling everyone I know to steer clear, and I certainly won't be returning as a customer.

My account had gotten seriously messed up and it was pretty sure that it was going to be a fight to get everything fixed . . . And then I was lucky enough to get Andrea in the phone this morning. She was super polite and professional and in just a little while everything was all fixed/resolved. And no fighting happened! Thanks for making a difficult situation right again!!

I had missed a payment due to an account being closed and the agent I spoke with was incredibly helpful and kind. He turned what would normally be a negative experience into a positive one.

Honestly! I can't complain. They have been great to work with both times it has been necesanec. Excellent customer service and a high eithical standard if work. I appreciate the work they do. Thanks.

Someone responded promptly to my email. Bonnie was friendly and helpful. The cancelation process (for VASA) was quick and painless. I will update this if something has gone wrong.

Good and prompt customer service supporting my gym account

An online customer support member, Bonnie, did a great job of assisting me. I had to cancel my membership due to leaving the state for a job & was a bit surprised at the fees I needed to pay to do so. She was able to waive one of them, which took a huge burden off of my back. She was awesome to work with!

They were very helpful whenever I needed anything. They didn't beat around the bush with anything.

Avoid this company at all costs. Worst customer service!! All they care about is stealing people's money.

Solved my issue quickly and staff was super friendly

WORST CUSTOMER SERVICE EVER! Can you give less than 1 star?! I love Vasa fitness, I hate who they bill through...
I was contacted by Paramount Acceptance and this issue was corrected promptly. They spoke to the person that I originally spoke to and after that their customer service was very positive. Thanks for correcting the issue so quickly!

Very good experience. Understanding and helpful. Robert was amazing and the payment process easy and quick.

Bonnie on email assisted quickly with billing fix. Thank you!

I was long overdue for changing my last name on file with VASA and contacted corporate. Whitney responded quickly, told me what they needed to make the change, and was very friendly. It was a great experience!

While Rachel was great and nice to work with only silver lining of dealing with them was that she was nice and positive. Because trying to cancel and being charged a yearly fee for the upcoming year that you won t be there for is sorta lame and even lamer that they charged it while my account was frozen and I hadn t gone in month because of Covid. And there was nothing they could do about that s once it was passed due because it was charged while the account was frozen so they couldn t run it through my bank.

I am very satisfied with the timely response from Paramount acceptance!

Rachel was very accommodating and diffused a frustrating situation with our vasa membership. Thanks for helping us!

Salma of Paramount helped to cancel my daughter's membership due to an out-of-country move. I appreciated her outstanding courtesy--especially that she was willing to stay on the line with me as I moved through the brief electronic cancellation form which saved me the frustration of having to call back, hold and wait for help at least one or two more times. Thanks Salma!

I had an issue with billing. It took two daytime visits to the gym, followed by a call before it was fixed. The person I talked to on the phone was courteous and helpful. The solution was to add a Credit card. If that option was available when I signed up, it would have been helpful. If it was always available it should have been in the pull down menu.

THEIR CUSTOMER SERVICE SUCKS !!! I CANNOT BELIEVE HOW THEY STAY IN BUSINESS.

Gym owners beware. Paramount Acceptance is a scam targeting new gym owners. The thousands of bought and paid for fake Google reviews are indicative of their fake processes.This scam gets "Paramount Acceptance" paid but drives your gym customers away.

The customer representative was professional and patient as well as had a solution for my problem. If I was to call back again or have any conversation with the company I would hope is the same customer representative that took my phone call. Thank you!

I called because there was a charge on my account that I did not understand - and, honestly, I was not the nicest at the beginning of the conversation. I had a harsh tone, and was a bit rude starting off the conversation because I was so frustrated with the extra charge. The person I spoke with, I believe her name was Angelica, was extremely nice (even with my rudeness) and extremely helpful. It turns out my card had been declined so she went over my card number with me to figure out why it was declined - she was very patient as we went through the card number. Overall, very impressed at the quality of service.

Very fast, efficient and friendly agent helped me to cancel my gym membership with minimal effort.

Don't work with these guys. I had verbal confirmation that the rep would cancel my VASA account, and then got another call after a couple months saying it hadn't been cancelled and that I needed written consent. They would not clear the charges that had occurred in that time period and said they could only go off what was written in the contract.

Shannon I. was very quick to respond to my request to cancel my gym membership after my contract had ended. This was an easy, and hassle-free experience.

I had an issue with billing that was unresolved. I used chat and spoke with a representative named Whitney that assisted me with the billing and she was very cheerful, understanding, and helpful. Great service! Happy to have it all sorted out and with a great representative to assist me!

Steve was most courteous and helpful. Got the job done efficiently and quickly. Thank you Steve

Shannon was very quick to help me with my issue and responded well when I followed up.

All I can say is that it was fast&great service. Thanks Bonnie!

Very grateful for the fast help I was able to receive.

friendly, patient - worked with me to get my account access fixed.

I had a amazing experience. Even though it was a phone call, the girl was very friendly and helpful! The process was easy and quick! Im very greatful for her help and corporations! Truly one of the best customer service experiences I have ever had! Thanks for the help once again!!

Handled my situation very quickly and efficiently. Pleasant to deal with.

TERRIBLE! Get out of your contract while you can. They auto renewed my two year contract and I was forced to pay for a whole nother year! If you loose your credit card or get a new card they will charge you a late fee of $25. They charged me another $25 late fee and then decided to contact me about it. $22 a month payment changed to $72!!! Rude customer service and confusing canceling contract process. These people are crooks.

I had a live chat with Bonnie this afternoon and it was an extremely enjoyable experience. She was knowledgeable and easy to interact with. All my questions were answered and I would definitely use the live chat option again! Thanks again Bonnie!

I worked with Bryan. He was immensely helpful! He informed me of an accounting error on the part of my trainer's company. He was able to resolve the issue. Then gave me helpful information regarding the auto-renewal that was scheduled to take place. I appreciated Bryan's professionalism, attention to detail and going beyond the minimum to help me as a customer.

I cancelled my contract when they told me and they still charged me.

Fantastic experience working with Bonnie! She was super helpful and answered all of my questions in a timely manner. Best customer support I think I've ever had.

I was fed up with trying to use Vasa's web site to cancel my wife's membership. I must've attempted the task at least 13 times. I got so frustrated I ALMOST cancelled my membership too. I received an email from Lara and responded by letting all my frustrations out about my experience. Within half hour she returned my email and handled my wife's cancellation no problem. I was extremely grateful for the speedy quick results. Very happy.

Very easy to get a hold of someone but the fee's are ridiculous and over priced. Before an account is charged a fee for the card declining they should actually call and email the account. My card on file expired and I got to pay an extra 25$ without being contacted prior.

Brinley was very courteous and helped me fix my problem easily

The customer service rep Julia was super great and provided excellent service. Please keep up the good work. Thank you.

Great customer service. Resolved my billing issue very quickly.

Great customer service! I advised Liz and Ingrid of my account issues, and they took care of me.

The gentleman who assisted me was very polite and helpful giving me advice on how to get the best service for me.

This company needs less than 1 star. They should be annihilated from the business world. They do extremely illegal transactions and then say it's not their problem. Whoever owns this corporation has no integrity whatsoever. STAY AWAY!!!

I had an issue with my online account and I was being charged a late fee. I reached out and they responded quickly and helped me right away! There was an issue where I had 2 accounts, they got me in the right one, and waived the late fee. I was very happy with the level of care I got!

They were very prompt and efficient at fixing my problem

Great customer service! The talk went very smoothly and everything I needed help with got done. Thank you!!

HORRIBLE....This company continues to leave messages on my phone for a different name each time!!! How did they get my number??? I have no account with them. I blocked the number on my phone and now the messages fill up my voice mail! I have called three times to ask to have my number removed. Each time I am told it will be removed.....over two weeks now and still getting calls. I am starting a complaint with the better business bureau!!!

About 1 1/2 weeks ago I spoke with a representative, whom I believe was Ivy. She was very friendly and professional. The issue I was addressing with her was my personal fitness training billing for the next 2 months. She addressed my concerns and was very considerate with coming up with a payment agreement and plan that could meet my needs at the time. I was very impressed with the way I was treated and how the matter I called in on was handled by Ivy and resolved.

I was cancelling my membership because I moved out of state. There was a bit of a mix up with billing while we were in the process, but the girl on the phone was really easy to work with and not pushy or assertive.

For personal reasons I had to leave the vassa gym, but they have been very supportive and helpfull, and they didn t make it hard at all (as usually gyms tend to be)....

This staff have been absolutely amazing. Both Steve and Angelica were absolutely wonderful in their customer service. Thank you guys so much!

Some slightly asinine policies, but every rep I ve spoken to has been very amiable, not to mention helpful.

Bonnie was very accommodating and handled the situation promptly and to my satisfaction. I really appreciated her willingness to offer up and make recommendations to a solution thanks again Bonnie

Alex answered my email right away, and he was professional and easy to work with. Thanks for making the process smooth and simple!

These people are real idiots. First, they call and the guy on the phone tells me I have a debt with them, though he can provide NO information on this debt other than it was for a personal training account from a city near where I live. I press for info, he stutters and says he'll call back in a few days. He calls back two weeks later saying he has the info I requested, and to call him back. Then I get a letter in the mail saying that my EFT for $249.00 was returned. WHAT EFT?! I don't use EFT's. I have no EFTs. I dont even know who you people are, or who you are talking about. I've also NEVER EVER EVER had a personal training account with anyone. So screw you Paramount, I'm not sending you anything and I Cannot wait to rail your ass tomorrow when customer service decides to open.

They re customer service is amazing! They will try their best to work with you. Julia was very accommodating and solved my concern quickly.

I noticed that a gym continued charging me after I cancelled. I called Paramount Acceptance and they sorted out the issue and got me a full refund within a few days. They were very polite and helpful.

Waited on the line for a few minutes but when someone was available they answered my three questions, updated some I formation and explained everything I wanted to know. Very happy with the service. Thanks!

Thank heavens ok Mindy was very helpful, and understanding...a case where my bank sent out new debit cards that use chips...so she refunded my two late charges

Rachel was extremely helpful. She took the time to understand the situation and acted accordingly with the client coming first. We all know that Vasa is a business, she acted like an owner, also utilizing the options to help the customer.

The five stars are for the effort that Jade put into when she waived the Per the 30-day notice after the cancellation was put in.

Remember Jade - DO NOT APOLOGIZE FOR THE COMPANY THAT YOU WORK FOR. IT IS NOT YOU WHO MADE UP THESE GOOFY RULES! SO STOP APOLOGIZING FOR THEM.

Yo! Paramount. Funny how that name is very close to Ponzi as in Scheme.

When I signed up with the gym I was immediately granted access to the gym. However when I cancel I have to wait 30 days? Why not pro rate the days since last payment, ensure customer has fulfilled minimum 6 the month payment and allow the valued customer to cancel? Paramount would rather dig another payment out of their customer.

Why can't customers cancel via the phone? Why does an email have to start the goofy process? You will trust an email but you won't trust a voice behind the email? You won't let your customer support send emails to their customers, who are canceling, to ensure the customer has the correct spelling of the address? Your support must spell it out on the phone? Oh I get it. In today's mass communication world do your best to snowball the customer with loops to jump through. Communication becomes a "Go's Go's Song from the 80's "our lips our sealed" to the customer that wants to cancel. Gotcha!

It is amazing how stubborn and non commutative Paramount is with customers that no longer want their services. However if you miss one payment it is amazing how fast Paramount will communicate with you.

Thank you again Jade for your support and efforts.

Paramount - change. its easy. your customer base will grow. Paramount will grow. positive word will spread. start tomorrow. baby steps.

KARMA - make it good!

Paramount taught me a good lesson and now they need to learn it.

Paramount - Take a lesson from yourself and Learn how to be more "flexible".

Customers walk through your gym doors every day and some of them have the attitude of slowly re-inventing themselves. Paramount - re-invent your ways. Positive.

Don't take my post or others a "negative". Learn from them. These were your customers at one time. With good experiences inside and outside of the gym, they might come back one day.

Gordon

FRAUD - I m from a completely different state, let s start with that. Why is my pin and security needed? Idk how my card information was obtained by this company, but either way, my numbers couldn t be figured out so I ll definitely send a report about the company for fraud

I started the cancellation process of my VASA account, but due to it being too complicated I gave up half way through. I was contacted via email from a Rue and had it canceled quickly.

I called to get a bill situated and I believe her name was lizette, she helped me solve it in a very quick amount of time. She saved me time and money!

Good integration with Rachel...but still haven t received promised email.

Normally I have a okay experience with companys due to the fact that honestly I dislike talking to a robot. Fortunately for after a few seconds a lovely voice came over the phone and her name was Rachel( I hope I spelled it right) absolute angel I swear definitely amazing at her job. The computer crashed twice and she still kept her cool. Thank you Rachel for the amazing service today you made my week.

Bonnie was able to take care of me quickly and efficiently. I highly recommend her.

Shannon Ihnen did a fantastic job of helping my husband and I create log ins for our online VASA accounts. I hope everyone can get a helpful customer service rep like her. Thank you, Shannon!