Paramount Acceptance Reviews

Typically I am displeased with the service I have received from past years experience . This business will call constantly for a charge of less than $20.00 then continue to try your account until the payment with their added fees clears; even without speaking to you. The representative I spoke with today was polite, knowledgeable, and efficient. I was on the phone for less than 3 minutes. He addressed my concerns, and took care of what needed to be done. I appreciate the service I received today. Hopefully this business can continue to create positive experiences.

Bonnie was great! Helped me with all my questions very efficiently and was so friendly. Thanks!

Bonnie helped me with my Vasa gym membership cancellation and she was very quick at responding to my emails and helping with my questions and concerns.

I have limited experience with Paramount and only through email but every time the messages have been prompt and contained all the information I needed to know.

Colleen was so kind and so efficient in her work. She understood my issue and was able to help quickly and effectively. I had a billing error and was near being frustrated, but she was so polite in helping me understand the issue and cleared everything up for me! I m so appreciative of her and of the company! Thanks Colleen!

Rebekah helped me get my membership reinstated! She did a great job even though there were some peculiar circumstances. Great job and friendly service.

Customer rep who took care of me today was great. Took care of my situation right away, Very professional. Great customer service. Thank you Very much

Colton was very kind and helpful, I ll change this to a 5 star review when I am sure my account doesn t get charge at the end of the month!

Liz was very helpful and was able to fix my issue quickly!

Rebekah did a great job of taking care of and resolving my issue.

Dishonet crooks! I would have rather dealt with the Clinton Foundation. Setting thier customers like VASA up for a major class action lawsuit

Just did a customer service chat with someone named Sophia. She was fantastic and a great help!! She took the time to explain everything I had questions about!

I spoke with Steve about an issue with my payment. He was very kind and fixed the issue while continuing to work with me on the issue. I appreciate his help tremendously! Steve was awesome !! Thank you for your help !!

I don t remember the name of the representative who helped me but he went above and beyond and saved me over 70 dollars! Amazing staff!

The trainers at Golds continued to charge me for sessions the entire time I was away at school, and conveniently never thought to mention that funds where still being pulled from my account, ended up losing $450 without getting 1 session out of it

Some of the people I worked with were AWESOME and helped me get my payment taken care of. But I m giving 2 stars because it took 2 weeks, phone calls, emails, phone calls to my bank, etc. and 4+ people to finally get it taken care of.

Our credit card was compromised so was cancelled by Credit Card Company. Solange assisted us in getting the new card entered in the system. She was efficient and courteous.

Words fail me regarding the utter incompetency of this place. Google's lowest rating is "Poor to Fair", but that score vastly overrates them. It took over 4 months to get my daughter's Gold's Gym membership cancelled, even though the cancellation notice was sent in 2 weeks before the due date. "You are required to cancel ON the due date, sir." Uh, that date fell on a Sunday this year. If Paramount Acceptance's normal behaviors were shown as a skit on The Daily Show, or Saturday Night Live, they still would be unbelieveable. Yet these idiots run the place like this on a day to day basis.

Paramount is a JOKE. Signed up for a membership in March, and moved 2 months later due to work. Tried to see options of getting out of contract and it s not reasonable at ALL. I have to continue to pay the membership until the contract is over? Thanks for taking food out of my babies mouths. Never again will I do a gym membership.

Been on hold for two hours because the website to cancel does not recognize my account (yet the automated phone system does know who I am). Don't be fooled by all these positive reviews by the way. You can obviously tell which are fake (which is a vast majority)...

Also, noticed some people mentioning customer support chat option here. Went to try that (while still on hold) and it says it's closed despite being within business hours. Guess the whole office took the day off.

I wish I never signed a contract with Gold's/Vasa. The only reason I am writing a review is to add another 1 star that should be a negative star since all the other reviews already explain what a horrible experience it is to work with this billing company.

Shannon was a great help in getting our family membership change implemented and sent me a followup note right away to let me now it had been done. Really appreciated the responsiveness!

They were very fast to cancel my membership and help me with everything I needed. All my questions were answered. Thank you!

I used the Chat feature on the website and the agent was wonderful! Very helpful, polite and prompt. She was able to help me resolve each issue and made it pain-free.

Really nice and very understanding.
I was charged 3 times per month for 2 month's. They credited all of the extra charges.

The young man who helped was very professional and efficient.

Horrible unethical billing based on ripping off and punishing people. This business should be banned from operation.

I have a membership with VASA and I had a voicemail from Paramount saying that there had been an issue with my automatic payment. I called Paramount and spoke with Ed. Instead of me having to call my credit card company to try to work things out on their end as well, Ed assured me that he would just remove the NSF fee of $25 and try my card again. Sure enough, the payment went through just fine and I didn't have to struggle with Paramount or my credit card company to have the fee removed. It was a very painless, quick phone call. I have also worked with Bonnie to cancel my VASA membership and again, quick and painless.

Brinley was very helpful. She responded quickly and resolved my issue. I am very pleased with the service I received.

Bonnie was a delight to work with - didn't give me any fuss over cancelling a membership.

Bonnie provided the best support! After failing to locate my account several times, Bonnie was able to help me! She was very communicative and fast!

Went through hell with so many people but finally got the one to take care of my problem .. Dude was mad cool

Due to extenuating circumstances we needed to cancel our membership temporarily. Instead of trying to keep us in a position that wasn't financially working for us, Tanner was very polite and understanding. I even asked if we could freeze our account and he told us that due to Vasa being a month to month that we can restart our membership at any time. He even shared with us that at times they waive the start-up fee and that we could go into our local Vasa location and speak with them about this. It was refreshing to speak with someone that obviously has excellent customer service skills and we will definitely be starting our membership back up shortly, just knowing how easy it was talking to him and dealing with the situation, makes it a no-brainer that we will be back soon.

Paramount Acceptance was extremely easily to work with over the phone. Staff is always accommodating and friendly.

Took a little time to respond to emails, but if you sent a couple they will respond. But after that they solved my issues and refunded me. Glad it all worked out.

Tried getting a hold of someone to speak about my Vasa fitness account for 3 weeks now, never got a call back until today. Within that time frame I got fees added to my account. Why should I pay for something that wasn t caused on my end? Ridiculous! Vasa lost me as one of their members & I will never recommend that gym to anyone.

Very pleasant to deal with even though I was canceling my membership.

Made cancelling an account smooth and painless. They were considerate to my situation as well. Very nice.

Ridiculous. If you have 30 or 40 min to wait on hold you will be fine. Also if you leave a voicemail dont except to get called back. The picture below is my call log from today. As you can see I have called a lot and have not been called back or answered. It is so frustrating.

Great experience with Chat. Quick, easy, and resolved the issue immediately. Thx Sophia.

Brenley did great. Very quick in processing my cancellation.

Had an issue when making my account and was resolved within minutes. Very smooth service to solve my problem

Literally the WORST customer service from Paramount and Vasa, I cancelled 2 months ago, and they are still charging me, Vasa worker told me to call Paramount because they would wave the fees, when I called Paramount they girl wouldn't even work with me at all, she just told me to talk to my bank. I have dealt with these issues my whole time of using this gym. I would NEVER recommend this gym to anyone!!!!

Took care of dumb late fees with one call and no BS

Vasa Fitness and Janie my representativ were so good to me!!!! I would recommend them to anyone!! Kept it up guys! Thank you for the amazing service!

Brittnee was a great help, i recommend everyone to sign up with Vasa.

I was helped in a positive manner and all my questions were answered in a clear way. Very impressed.

Bonnie helped me navigate changing my membership. She patiently and thoroughly answered all of my questions. I am really happy with the professional and quick responses to my inquiries. Thanks Bonnie!

Shannon was extremely helpful and made the process of cancelling my Gold's Gym membership incredibly simple. I am Active Duty military and received orders to move so I had to cancel my membership quick. She gave me all the information I needed to put in the email to request cancellation. She responded almost immediately saying my request was processed. Thank you Shannon!

Because of COVID-19 I haven't attended the gym for a few months, I had heard that my account would be frozen until I decided to begin attending the gym again. After receiving a job offer on June 17th I moved spontaneously to Washington state, far away from any branches of Vasa Fitness, and after a couple days of getting settled into our new place, I called Vasa to get my membership cancelled.

I had purchased a basic membership plan that was $12.85 per month, but was kept at a "guaranteed rate" by a "guaranteed rate fee" of $66.46 per year, which is billed automatically, without notice, every June. Unfortunately, I had been charged this big annual fee one day prior to my phone call to cancel my membership. I asked for a refund, due to my geographical inability to further attend their facility, but I was told that in order to avoid the "guaranteed rate fee" I would have needed to notify them 30 days before the fee was automatically applied, (May 25th). There was no way for me to anticipate our moving out of the state, nor was there any way to safely predict my gym attendance for the upcoming year because of COVID-19 effects. I was never notified (except I suppose in fine print in early membership agreements) that if I had poor timing in cancelling my membership that I would be at risk of losing $66.46 that is supposed to be paying toward the FOLLOWING 12 MONTHS of membership, the membership that I will not be able to use because I've moved. I called one day after they billed my bank account, hopeful to resolve the misunderstanding, but it was not resolved. The only resolution is that my membership is now cancelled, and they waived the monthly fee of $12.87 that I would've been obligated to pay for July.

I'd like a refund of my yearly fee. Because I am no longer a member of the gym the goods/services that the $66.46 went to pay for will not be able to be redeemed, and I believe that withholding that refund is unkind.

The woman from Paramount who took my call was very kind, it s not her fault that this situation is going on. She was really considerate and helpful with my account stuff.

-Jarom

He was great and super helpful. He helped me and suggested a solution to a tricky situation with my card

Melissa was extremely nice and helpful when I had an issue with billing.

Very helpful! Melody was excellent! I am very happy and think that if Melody is typical for the company then you are tops!

Quick and easy resolution to a minor recent issue. Great customer service!

On hold 4 times in one week. I left a call back number that they don't return. Today I'm still on hold 2 1/2 hours later...super bad customer service. Honestly, I don't think they ever intent to answer....VASA: Your customers will remember this when COVID is gone and you won't have anymore members.

I was charged a fee for a rate guarantee on a closed/cancelled membership of my sons, has been cancelled nearly a year. just plain theft in my opinion, If i were to do that to my clients at my business they would never come back, I just cancelled my membership with VASA because of the shady business of Paramount. If ever I stop in at another Gym and Paramount is mentioned in the membership, I'll run, not walk.

In the contract I signed with Paramount through my gym, misinformation/lack of clarity was present in the document which caused confusion in reflecting that Inhad prepaid my dues a year in advance. On each call to Paramount, there were four in toto, I spoke with genuinely kind and helpful representatives who each provided different info. On the fourth call an individual named Ryan carefully read the contract and provided hope in what he saw that, in fact, the document did reflect that my dues were paid a year in advance and that the effective date of the contract would commence at the time the gym actually opened. He was professional, articulate, considerately caring and relational. In consideration of how frustrated I was at this juncture, I wish to believe that the info provided was correct and there will be no further complications

Horrible experience, I live in Denver Colorado and gyms are not close to being open in Colorado, today they pulled guaranteed fee in the amount of $64.00, I called and spoke to a guy name Jose, He was not helpful at all, I told him I have a problem that needs to be resolved, he kept repeating the same things over and over again, so I decided to cancel my Gym membership with VASA Fitness, I m sure not going to pay a yearly guarantee fee for a gym that I have not been using for the past thee months and god know when it will reopen, I tried to collaborate with him to resolve this issue, he thought otherwise,I am really disappointed with them.

I had a slight issue with the website and emailed for help. Got it immediately. Great job - thank you!

I worked with Customer Service Rep. Bo. He was professional, kind, and helpful.

I was lied to about my cancellation policy when I signed up. I was told that if I moved to an area where there were no Riviera Fitness centers within a certain distance I would not be charged a cancellation fee. I moved 6 hours from the closest Riviera Fitness, I was charged $100 cancellation fee and then they continued to charge me my monthly fee.

While my experience at the SF gym itself hasn't been my favorite, I can say that my experience with Rue in customer support has been very good so I'll give them 5 stars for quick and friendly service. I've heard so many horror stories about customer service experiences and pleasantly, so far, that has not been the case with me.

Today, I worked with Paramount Acceptance regarding my account. The Paramount Acceptance Representative was pleasant and efficient and went the extra mile to take care of my account. It is greatly appreciated when I work with personnel that treat a customer courteously and with respect and and go out of their way to resolve a problem. Thank you and have a great day!

They allowed my 16 year old to sign a contract without me, which he did not fully understand, and now he s paying for it. His account went overdrawn for the annual fee they charge 2 months in, which of course he didn t realize they would charge. Also, they didn t explain that he couldn t cancel his no contract contract for 6 months without encountering a huge penalty. So now that he s fulfilled 6 months, he went online to cancel it days ago, but it wouldn t allow him to log in and their offices were closed. So when he called today, 2 days after his 6th month charged, they charged him for a 7th month because of their not-well-advertised 30 day cancelation policy. Not impressed. I didn t even know it was legal for a 16 year old to sign a contract without a parent. Well played, paramount, again!
You can stand behind your fine print, I get it, but the way your sales people carry it out is way less than respectable.

My rep Sophia was extremely helpful and knowledgeable with getting my issue fixed and me on my way!

It took about a month to get the cancellation to go through, and I was still charged the following month for VASA fitness membership that was supposedly cancelled. It was difficult to figure out the process for cancellation after a few phone calls. However, once I began receiving e-mails from the support ticket, I was able to resolve the cancellation by a series of simple e-mail responses. The customer service representative that helped me over the last few days was very helpful.

The agent I spoke to was very helpful. He also was very understanding with the fact that I was late in my payment and did what he could to get my late fee waived. I am very appreciative of a company that cares enough to make my life easier.

Sophia was amazing! I was concerned because due to all of the mask mandates with COVID I am unable to work out in the gym and she was able to freeze my account again so that I can eventually go back without having to cancel my membership! By far one of the easiest and best experiences I've had in a long time. Keep up the great work Sophia you rock!

I had a set back with my card and they worked it out with me so that I can go forward and enjoy the gym they were very nice and had respect while collecting a debt

Maddy was great with helping me quickly cancel my membership and made it easy for me.

Customer service was very helpful and courteous with changing a mistake on the monthly gym fee!

Bonnie was very helpful and quick to answer and respond all of my questions. Thank you, Bonnie for being on top of things!

Very quickly handled my request via phone, courteous representative followed up with me by email to make sure I was satisfied & if I needed further assistance

When I moved, I was still stuck in a contract. The associates were very helpful in giving me the info I needed to cancel. When I finally sent them the required documents, I had a confirmation of receipt, and a response to my cancellation request shortly thereafter. Very easy to deal with!

The man that helped me was really polite even though it was busy, i was cancelling a membership, and I had to wait for more assistance. He gave me the deal he could and was really sweet and considerate. I don't remember the name but I am very grateful that that person was helping me because he helped me to feel like my time there was valued.

I had a medical emergency and had to reduce my membership due to this. Not only was I able to get it done quickly but the adviser Maddy friendly but was also very helpful. Thanks for making something I thought would be hard so easy for me.

Agent was very helpful and exceeded my expectations. Agents name was Selma, she really went above and beyond.