Paramount Acceptance Reviews

Quick response and answers for my questions and concerns

Very friendly service. She handled my issue quickly.

Colton was very helpful and went above and beyond to help me with a difficult situation. You don t always get good service over the phone at places, but I had a really good experience. Thanks Colton!

Fantastic customer service today. My rep was so nice and super thoughtful. He went above and beyond to help me with what would have been a huge financial burden. So glad I called.

The agent who assisted me was very professional, kind, and top-notch. I really enjoyed my contact today with her and she took care of my needs quickly.

I am a big fan of the Vasa team; especially Bonnie who just took such good care of me. I had to cancel because I moved and Bonnie went above and beyond when helping me close up my account. If I move back, I will now consider joining again.

Awesome experience and customer service! They made sure I was happy with everything!

I would to thank Nancy for being very nice and understanding. She was informative and knowledgable about her company policy. She was able to offer great suggestions. Keep up the great job Nancy! Very apprectiative.

Bonnie was very helpful. I had attempted to cancel my membership on line and the website only took care of half of the process. Bonnie emailed me the following day, handled all of my needs in a very prompt manner and made the process easy and painless. I was honestly expecting to have to call somewhere and fight with someone to get my needs addressed. It was refreshing and easy. Thank you Bonnie!!

Even their "no contract" memberships are contracts.
Your $9.99 a month "no contract" membership, quickly adds up with fees, cancellation dues, annual dues, rate guarantee fees...etc...

They certainly make it difficult to want to do business with them.
Looks like I am headed back to my municipal rec center for my fitness needs. As an added benefit, I can now actually go and work out and not be choked by the smell of perfume and axe body spray.

Actually, I guess this is more of a review of Vasa Fitness than for Paramount Acceptance.

Needed to cancel my membership due to 2020 reasons but the person on the phone was great and got me canceled right away!

Allysa was super nice and great to work with, no hassle with cancelling my membership.

Mckenzi has a sweet voice, beyond that make sure if you're planning on canceling your vasa account do it fast, cause they need a 30 day notice before they cancel it, that way you pay an extra month!
I wish everyone is as nice as Mckenzi

I can t get ahold of anyone. I was on hold for over 2.5 hours and no one ever answered. I hung up. They put a bogus $72 charge on my credit report. I have cancelled my gym membership 3 times!

I can t even begin to tell you how great they ve been. I actually was so touched I teared up while on the phone with them. Thanks Paramount, you re Exceptional!

Allysa did a great job helping me with cancelling. It was really frustration to cancel with Vasa because I was told to cancel in so many different and conflicting ways, but she did a great job clearing it up!

They went ahead and waved my late fee when I had an issue on my card that entire week. That s customer service for you! I really appreciate it to whoever helped me over the phone! Five star for this company!

I have had the best service with Paramount Acceptance.

Normally my experience with the VASA customer service is not awesome. They usually seem pretty stingy with their money.
THAT BEING SAID:
I asked for my 25 dollar late payment fee to be removed and she was kind and friendly on the phone. I explained my situation and how my card should not have been declined.
She promptly removed my fee and updated my card.
I am pleased with this particular experience :)

Great service by rep Tanner on our account and by the Staff at the VASA gym. Thanks very much!

super quick and easy service. really grateful. sophia helped me out with what i needed right away!!!

Very quick and efficient chat session to resolve my username/password issue. Thanks for making it quick and painless!

Steve was very professional. He was patient and helpful, which I very much appreciated. He was thorough in explaining everything and we worked things out with my account. I am very happy with how this went. Thank you. ...

I will never, EVER do business with anyone who goes through these crooks. Not only is their customer service horrible, they blatantly violate federal law.

I cancelled my wife's contract due to a military move and was forced to pay the cancellation fee eve though I am protected under the SCRA. They are continuing to refuse me my rightful refund. They clearly don't give a damn about the military OR federal laws that protect servicemembers.

I will be pursuing this through as many channels as I need in order to see the letter of the law followed.

Update:

They managed to weasel their way out of refunding my money. So glad to see that people couldn't care less about the law. Also, I find it quite amusing that the only comments that they predominantly respond to are the positive ones (which are few and far between). It sure would be nice to see the company own up to their shortcomings, help each customer resolve their issues and potentially reestablish some sort of repore with their consumer base.

Terrible with names, but everyone that I have spoken with has been so dear to me :) Thank you for making my experience with you guys a great one :) p.s. if we all just pay our bills on time, or before, we will not have any problems :)

Rachel was really nice and helpful. Thank you so much.

I had an account issue that I emailed the help desk for after 7 pm and had a reply by 7 am the next day. Whitney, my help desk person, made correspondance easy and solved my issue!

Dealing with this company was the worst experience of my life... Not only did they feel like they can just take whatever they wanted out of my account. Even after I cancled my membership they still tried to pull from my account! If you need to cancel do what I did... I email, faxed and mailed it in and they still tried to pull from my account, I wouldn't recommend using anything that has to do with this company to my worst enemy... If I had the option of giving a lower review I would they don't even deserve one star... And with everything that I have heard from people that have had almost the same experience that I have had I am lead to believe that most of these reviews are fake...With everything that has happened I refuse to believe that is an honest rating!

They did contact me... and they did cancel my account but I still am not happy with this company. If they would have successfully pulled from my account it would have taken days for me to get my money back...

Shannon at Paramount was super helpful. I has a miscommunication with Vasa Gym and Shannon helped me with a cancellation and refund. Thank you for the good customer service.

Shannon I. was very helpful and resolved my issue promptly. Pleasant to actually get good customer service these days!

Nate helped with answering my questions and efficiently used my time. The company listened to my concerns and made me feel validated. I highly recommend working with this company. They were professional and fair. I had a great experience.

Shannon was very helpful and provided clear information to help resolve closing my account. She was extremely responsive and professional!

Theresa and Dwayne were awesome! They helped me with my questions and made sure everything was remedied. I really appreciated their help today!

Very willing to work with me, and was kind through the whole conversation

Jason was amazing, he helped me out greatly and made my day by making me feel like a valued customer even though I was canceling my vasa gym membership. Thanks for going the extra mile guys.

Very friendly and was able to address my needs quickly.

Alex was a pleasure to work with and dealt with our issue in a very timely manner.

Shannon was very helpful in processing my request. They are very prompt in responding to customer questions!

Customer service was excellent. All of my questions were answered in detail. I felt as if the representative actually knew what they were talking about which is an anolomy these days.

Great customer service! I got the help I needed. Thx!

Overall, they worked with me in a professional manner. Would do business with them again.

I like nothing about this. They lie over the phone do nothing about it then say we need you to do another thing entirely. Check any contract if you see paramount acceptance just don't bother you don't need it that badly.

Tanner was incredibly kind and understanding. I really appreciate his help in solving my issue^^

Customer service is great. Took the time to understand my situation, and listened to my problems. Very nice!!! Rep Mckenzi was awesome!!! Thx!!!

The guy that worked with me was really helpful. He waived a $25 fee that I didn t know about. Super helpful and kind.

Very pleased with the outcome of my phonecall. Very friendly customer service and they got my problem fixed.

I do not have an income over the summer besides some small checks I get to cover my food and rent because my job is closed for the summers. Because of this, I cancelled my account. May was my last paying month. I did not get charged in June.

This past Friday, July 9, while at the grocery store, my card was declined and I had to leave the store empty handed and embarrassed. When I get home, I discover I had been charged $180 by PAC on Thursday, July 8. I was very upset by this because I had cancelled and it was my second month out since cancelling. I called my local gym they stated that they'd have to clear everything up Monday. I told them how big of an inconvenience since I was basically out of food. Friday night, Saturday, and Sunday I only had peanut butter sandwiches, some rice, and a banana with water to drink.

Monday came and I called the local gym. They stated that I'd have to pay another $180 because my account was in delinquency, then they could refund the July payment. I was like, what are you talking about? I cancelled my account. May was my last month. They asked me if I had contacted Paramount. I said yes, I emailed a cancellation to the email address in my contract and told them I wasn't renewing for June-August. I was referred to Paramount because they had no record of the cancellation. I immediately called the 800-number for Paramount and talked to customer service. They admitted that I was no longer under contract and that they shouldn't have charged me. I'm like, ok, so can you refund the money? The lady said sure and that I should see the money shortly.

On Tuesday I called back and said, I haven't seen anything yet, how long am I going to have to wait? I was informed that it would be 3-5 days while they investigate the refund, then it will be processed. I'm like, what are you talking about? I don't have 3-5 days, I'm hungry NOW, my account is overdrafted because your screw up, now you're telling me I have to go 3-5 days without food? The lady suggested that I call a friend ... seriously? Paramount took my money that they were UNAUTHORIZED to take in 1 day, but they wanted me to go from Thursday until possibly next Monday without food? That's a bunch of crap.

I asked to speak to the supervisor. I was informed the supervisor was in a meeting and dumped onto a messaging line. I left a message and called back 30 minutes later. The next person told me, "the supervisor isn't on the floor, they must be in a meeting." I told them I'd wait on hold so they could get him. They told me okay, then dumped me on the messaging line again. 30 minutes later I called and they again informed me that the supervisor was in a meeting. 13 times I called, 30 minutes apart, every time the supervisor was supposedly "in a meeting." Every time I left a message.

In 13 years managing customer service, I never made a customer wait more than 30 minutes. If a meeting took longer than 30 minutes, I took a brief break to check for any pressing issue ... because the customers come first! Its now been a full work day since I called and your customer service is closed. I didn't get a call back at all. From a managerial standpoint, that is beyond pathetic. Its no wonder that there are so many bad reviews of Paramount Acceptance. The supervisor can't get out from behind a door, hiding from people. Customer Service is only as good as the people in charge. If the supervisor is any indication of that, Paramount is the biggest joke I've ever seen.

I would implore any business looking to use Paramount Acceptance to look elsewhere. You will not satisfy your customer base. For consumers, the first thing you should do when looking for a gym is to ask if they use Paramount Acceptance. If they do, don't waste your time! In the past 3 years, Paramount Acceptance has had 87 Better Business Bureau complaints against them. Two-thirds of those were not resolved.

The representative took care of my needs efficiently and was a pleasure to speak to quick and easy

Poor customer service. I signed up at the Orem University location. I was never informed that there would be any fees to cancel. I ensured this because when Vasa was Gold's, I had a similar issue.

I went to the website to cancel and was charged $46.34. I've been a member for maybe a month and had to cancel due to a change in my financial situation. Why am I being charged to cancel?

This morning I wake up and my account has been debited an ADDITIONAL $21.34.

And of course, because it's a weekend...their office is closed.

Extremely disappointed in this company.

I was looking forward to their new Spanish Fork location. No thanks Vasa. I'll stick with my local recreation center and support my city.

The agent who helped me was very nice and helpful and was able to resolve my issue quickly

I had a good experience getting help from Rachel by phone to straighten out a miscommunication that was put forward by a couple of employees in the health club on two different occasions, in relation to financial issues. She helped me reconcile my concern and facilitated the proper course of action to remedy the mistake and maintain some level of organizational integrity. Thanks again.

They have been very fair and customer service is great

the absolute worst company to deal with, you can NEVER avoid extra fees and they will not help you or even answer when you try to get a hold of them. Forget trying to cancel a gym membership, you might as well sell your soul.

Whitney did a great job helping me twice. I know if I have a problem I can just reply to our last email trend and she will help. Super awesome customer service. Definitely helped keep my business.

Rachael was very knowledgeable, helpful and polite. Thank you for such great customer service, you should teach a class!

These people are thiefs. I worked for one of he companies that they deal with and helped customers understand how to cancel those specific accounts. They want formal letters which I sent in to cancel my account but it seems it was lost and I was charged 300 extra dollars for it. I tried to go in personally to see if they could help me out but they said too bad. I was a little surprised that they wouldn't do anything but then I said please go ahead and cancel it now then and they said sure but there is a 30 day notice so you are going to be charged again. Wow. More policies hidden and hurtful then I've ever seen. Avoid them at all costs if you can.

Thank you to Alec who personally called and was able to expedite our World Gym membership. I appreciate your help in finally resolving this issue.

The email correspondence with a representative was easy, quick and professional.

I have only had one interaction, but the service I received was very kind and polite. I contacted customer support via email for assistance with my account and received and prompt and polite respond from Alex, a support team member. Alex helped me with my question/issue and was very nice.

Most my experience has not been the greatest. However, today I spoke with someone that actually knew what he was talking about and able to clarify things for me. Much appreciated for no more surprises!

Great experience today calling Paramount Acceptance to resolve a billing issue. Bree was very helpful and friendly. The hold time was minimal.

I had a rough experience in the beginning with trying to get a problem fixed. I spoke to multiple people, was transferred to "someone that can help Me." To then conclude with the last transfer leaving me on hold for so long that an automated woman said "thanks for calling vasa bye!" I wish I had gotten the names of the people whom were not helpful. In one last shot to get help, I called back, and spoke to Cole. He was so nice to me, and explained the reasoning behind certain fees. I explained my husband and I only had this particular plan for 1 week, and that things weren't fully explained when we signed up. He took the time to research for me, and came to find out how we were set up at van winkle was not all correct. He was so generous to waive the fees, and fix the issues the manager at van winkle made. I cannot thank him enough for making me not only stay with vasa, but have hope in the company, and who works for them again. Thank you to cole a millon times! I hope HIS manager can see this as well!!

It's been a bumpy road with paramount. Overall they have been very helpful when I call in, but I have had a few bad experiences. The first of which was that I wasn't notified that my card had been declining when they tried to take payments until I owed over $70 and when I called in the first rep that I talked to told me that I didn't owe and had been taken care of. Then a month later, I get a call and I suddenly owe $113. I wish that I had been contacted earlier and I would've been happy to pay them when the bill was much smaller. The last rep I talked to, Amara, was super helpful though. Thanks Amara.

They were very helpful and polite. They explained everything and did everything on their end.

I loved the years I was a member of VASA but needed to make a change. The customer service representative was very prompt with my request and helped meet my needs in a very courteous way.

I spoke with Steve because I needed to update my payment information and he was very nice and professional. He also waived my late fee which I appreciated and was glad he was able to do that. He was able to help me quickly and answer any questions I had.

The woman who answered the phone didn t state her name. She was nice though, she answered questions that I had and quickly helped resolve the issue with my account.

Brinley was so helpful with questions regarding my account. Very prompt and so friendly and professional.

Had my CC # stolen on da innernetz. Had to cancel the old number, and neglected to update Vasa (completely my fault!).

Paramount waved the fees without even me asking. Talk about class act and doing the right thing. Thanks guys!

I have had my share of bad experiences with this company and customer service department. However, after talking with Kara today I must say that real customer service still does exist, she took the time to not only listen to my issue she helped me resolve it every step of the way!!! Kudos to Kara! She deserves a raise :) 5 stars is for Kara's customer service...

The customer service employee taking my call, I think his name was Steve, was very helpful. He gave me all the information I needed to take care of my issue.

I took away 1 star only because it took over 17 minutes to get to a human. Durning that entire time, not once was there a recorded message to let me know expected wait time or even who the phone line was going to. I had no idea if I may have dialed a wrong number and was wasting my time.

I contacted Paramount due to a billing issue. The wait time to talk to a representative was less than two minutes. The person who assisted me, Stephanitia, was very helpful and resolved the issue promptly.

Very positive experience. I tried to cancel my membership online, but it was going to charge me fees I was told would not apply. Bonnie emailed me when she noticed I didn t finish the cancellation process, and finished the cancellation for me without any fees. Much appreciated and very helpful.

They have a great e-mail service! I was really impressed about how fast I got my answers! Great team!

I got a call yesterday from Francois, he had informed me that I had TWO Vasa Fitness passes that I have been paying for since May. He helped me get the one cancelled and got me a refund for all of the double payments. Francois was so so very helpful. His attitude was fantastic and bubbly and positive the entire time. He was very sympathetic to my situation. And did everything he could to help me out, and he did. He got me everything I needed and left no questions unanswered. GIVE FRANCOIS A RAISE PLEASE HE IS SOOOOOOOOOO AMAZING AND KNOWS HOW TO DO HIS JOB.

I have only had great experiences with Vasa. I appreciated Bonnie s help. She was so professsional and understanding. Thank you!

Brinely helped me cancel my membership in a fast, easy, and straightforward way. How refreshing! Great service.

Called a few months ago to cancel my membership at a gym that i had for 4+ years. The guy was great and I paid for my last month and I was told it was canceled. Come to find out, 2 months later I get a letter in the mail with a past due balance of 2 months! When I called, the lady on the phone said I had to send an email to them to cancel... after I told her I called 2 months ago to do that she responded by saying I called to get information on how to cancel my subscription and never did. So now I have to pay for 2 months that I didn t even use and send some stupid email just because you can t cancel a subscription over the phone like you can with any subscription based service. I will avoid this company in the future. It sucks that they took over Gold s Gym (Tru Fit now)

Although I had a bit of a wait between my request and their answer, I was easily able to have my request accepted with great customer service. Very well mannered individual responses rather than computer generated messages. Very pleased with my experience with paramount.

I was helped my a nice lady named Amy. I d been dealing with improper chargers and inability to use my online account. In an instance she helped solve the issues and did it while being friendly, humorous and productive!

I got all the help I needed and just from a chat! Thanks so much!

I will start this review off on a positive note. Colleen at paramount acceptance billing department is the first costumer service rep that has spoken to me as if I were a real person. If I could give her a 5 star rating I absolutely would! However, the service I have received before speaking with her has been mediocre. Reps will set up call backs and not follow through and not thoroughly answer questions.
If it was not for Colleen s kindness and service I would have given 1 star.

I spoke with representative Tommy regarding a billing issue and he could not have been more professional and resolved the matter quickly. Thank you Tommy!

I started off with a sketchy experience initially that could have gone south. However, the response from the administration staff or Paramount was great. Answered all my questions and helped me to understand better the expectations of my membership and all in a very timely manner- Thanks Anndrea

I called in needing some help unlocking my account, Cole was so beyond kind. He was able to help me out more than I realized I needed help. Not to mention he was very quick about everything. Thank you!

They have been great too work with and are always helpful when ever I call

The WORST experience of my life. The "Customer Service Reps" don't know anything. They read everything off a script. I had one of them hang up on me. I sent my tag with a notice of cancellation to them OVER A YEAR AGO and they are STILL charging my account. Their only excuse was "we have no record of that." I asked to speak to someone else, even just a different rep, that would have more respect for a customer, and they told me that there "was no one else to speak to". Not only have they been charging my account for the past year but starting January 5 they deemed it OK to STEAL $85 from me. They have no respect for people, they are just out to steal your bank information and rape you for money month after month after month. HORRIBLE HORRIBLE people.

I truly appreciate how easy it was to cancel my membership and the representative was awesome. I had a very different experience about 15 years ago, Paramount has matured well.

I called to cancel a gym membership, I spoke with Wayne. He was extremely helpful and informative and solved my issue without any problems.

Karri was helping me out with my Vasa membership. She took the time to listen to my concerns and helped how she could. Very good customer service and friendly person.