Because of COVID-19 I haven't attended the gym for...

Because of COVID-19 I haven't attended the gym for a few months, I had heard that my account would be frozen until I decided to begin attending the gym again. After receiving a job offer on June 17th I moved spontaneously to Washington state, far away from any branches of Vasa Fitness, and after a couple days of getting settled into our new place, I called Vasa to get my membership cancelled.

I had purchased a basic membership plan that was $12.85 per month, but was kept at a "guaranteed rate" by a "guaranteed rate fee" of $66.46 per year, which is billed automatically, without notice, every June. Unfortunately, I had been charged this big annual fee one day prior to my phone call to cancel my membership. I asked for a refund, due to my geographical inability to further attend their facility, but I was told that in order to avoid the "guaranteed rate fee" I would have needed to notify them 30 days before the fee was automatically applied, (May 25th). There was no way for me to anticipate our moving out of the state, nor was there any way to safely predict my gym attendance for the upcoming year because of COVID-19 effects. I was never notified (except I suppose in fine print in early membership agreements) that if I had poor timing in cancelling my membership that I would be at risk of losing $66.46 that is supposed to be paying toward the FOLLOWING 12 MONTHS of membership, the membership that I will not be able to use because I've moved. I called one day after they billed my bank account, hopeful to resolve the misunderstanding, but it was not resolved. The only resolution is that my membership is now cancelled, and they waived the monthly fee of $12.87 that I would've been obligated to pay for July.

I'd like a refund of my yearly fee. Because I am no longer a member of the gym the goods/services that the $66.46 went to pay for will not be able to be redeemed, and I believe that withholding that refund is unkind.

The woman from Paramount who took my call was very kind, it s not her fault that this situation is going on. She was really considerate and helpful with my account stuff.

-Jarom