Horrible experience, I live in Denver Colorado and...

Horrible experience, I live in Denver Colorado and gyms are not close to being open in Colorado, today they pulled guaranteed fee in the amount of $64.00, I called and spoke to a guy name Jose, He was not helpful at all, I told him I have a problem that needs to be resolved, he kept repeating the same things over and over again, so I decided to cancel my Gym membership with VASA Fitness, I m sure not going to pay a yearly guarantee fee for a gym that I have not been using for the past thee months and god know when it will reopen, I tried to collaborate with him to resolve this issue, he thought otherwise,I am really disappointed with them.