Paramount Acceptance Reviews

Excelente service, customer service was excelent, he was very helpful and patience

Great costumer service provided by Doris!!!
She was able to answer all my questions and make the necessary changes to my account.

I knew I was disabling a debit card, so I switched the card over to my credit card ahead of time. They double charged me for multiple months, then hit me with a $25 return fee when my old card was turned off.

I called the customer service line on 9/14 to discuss my payment schedule. I don t have the name of the man that I spoke to, but I wish I did because he was so helpful, patient and kind. He represented Paramount very well and I would tell anyone that their CSR s are inowlegable and helpful.

Honestly had the easiest time getting everything I needed done. I chose the option for them to call me back instead of waiting on the line and it was a matter of seconds before I got a call back. The women I spoke to, who's name elludes me was sweet and understanding and helped me fix an issue I had with my account quickly and without any issue.

Card replaced by the bank due to compromised merchant. I get a new card, payment gets missed. I try to rectify with Vasa. They botch it. Paramount fixes the situation and puts things back in order. They were the only bright (and logical) spot in the whole debacle.

Customer service has always been super helpful, prompt, and professional.

Very happy with Valerie's help. She was friendly, called back when we got cut off and was able to bring about quick resolve.

I don't know how they messed up my bank information but they were sure friendly and willing to fix the issue. Let's just hope it actually goes through this time! =p

I just talked with "Mike" who was one of the most knowledgeable and helpful representatives I have ever worked with to resolve an issue. Our bank has just been bought and changed names with a new routing and transit number. My monthly draft needed new banking information and Mike took care of doing all updates to assure a smooth payment process for my membership. Mike is quite an asset to your company and defines "Customer Service" for "ALL" to follow. . . Such a PLEASURE, Mike! Thank you the "Beyond Exceptional" work you do!
Martha Phillips
Ocean Isle Beach, N. C.

There was fraud on my credit card so, the next day, when my auto-pay went through for my gym membership I was charged about a $35 fee. When I called Paramount they were very understanding. Since the fee was due to fraud and I have never had any issues before or missed payments, they were able to waive the fee for me. The reps are very friendly and resolve your issues quickly. Thank you!!

I just wanted to thank you for your incredible service. Shoot out to Rebekah Hugh for being of great help:)

Prompt service. Got me what I needed ASAP! Highly recommend!

The most frustrating "customer service" I have ever experienced.

Great, friendly, very helpful customer service. Answered my questions thoroughly and made sure everything was taken care of.

This company is a crooked organization and a public nuisance. Why it is still in business is beyond me. The owners should be exposed so people know who is behind this crooked company.

I had a great service rep Bonnie help me out and make sure I was taken care of. She double checked all of my needs, and didn't take long to respond at all. I do have to say this was a quality customer service experience.

Avoid any company that uses these people for their billing.

Absolute ******* pirates. I will never use a business that goes through this company again.

The hold times have improved to almost zero and Stephanita was helpful in taking care of my change of billing.

Working with Shannon was quick and seamless. She answered all my questions and made sure I understood all the next steps. Thank you Shannon.

took money from my account and called me 10 plus times telling me my payment was passed due and never accepted. really frustrating. my account shows the purchase for my membership was legit and went through so i don t understand why now i m scrambling to get statements and send them in. also customer service never helped me. they gave me no options so i don t understand why they called ???

Had a billing issue today and got them on the phone pretty quickly and the rep (Tommy) was super easy to deal with. Got the issue fixed right away and helped me with a fee that was charged due to forgetting to update my cc. I get that fees are part of the business but the one time courtesy waive is appreciated! Thanks again!

A family-owned and run business with a heart for customer service, and helping people run successful businesses. Highly recommend Paramount to do business with, to work for, and to have in your network of contacts. Excellent service!

I needed to cancel my VASA membership. It took me 5 min. Customer service was awesome and it was so easy

Rue was very helpful and took care of my needs right away.

Issue with credit card number changing and unaware of a semi-annual fee charge. This resulted in a lock on my account (which was paid up for 4 months into future). The first customer rep at Paramount would be able to fix the problem, and waive the late fee, but would charge a small unwaveable fee to reinstate the account. Asked for supervisor, got a generic voice mail box which was a little disconcerting. Bo, the supervisor, called me about 6 hours later and was able to waive all fees to re instate the account. He also explained mechanisms and details for cancellation if I needed this in the future. Bo did great, but my pre-Bo dealings were less than idea.

Liz was very nice and understanding. She helped me get some personal info corrected and automatic payments set up.

Nancy was lovely to work with. She was very polite and calm and offered as much assistance as possible.

Shannon was fast and efficient at in her assistance in resetting my password.

Beautiful facility w FAB. Coaches! Best, their customer service team is SUPERB! Anthony absolutely rocked his role when I had a problem

Vasa was very professional and polite in canceling my membership. I had no complaints with the gym in fact I enjoyed it very much just came down to a drive issue on my way home from work where they had built a new gym on my route

Always have been really cool helping me out with my billing huh rough Vasa.

This has to be ONE OF THE WORST companies to do business with, period. I have two autopays with them, and about a month ago, they tried to draft a payment, but it was declined because I had gotten a new card. Instead of calling for correct information, which seems like the normal thing to do, they admittedly GUESSED my card information (expiration date and cvv). This is practically fraud!! I spoke with the bank and made them aware, and they agreed that this is ethical practice. After the incident, they charged me a late fee because the payment did not go through until the next day on the GUESSED information. I called livid and asked to speak with a manager, but was transferred to a voicemail. I left a voicemail and never heard back. I then decided to email their customer service. I emailed FOUR TIMES without a response. Two weeks later, I got a response back from someone saying that they now had the correct information and it wasn't an issue. I responded with saying I was very unhappy, still haven't heard from a manager, and I still have questions. I have not heard back on that email and then today, about 4 weeks later, they tried to debit my account for the second autopay, and guess what?? It was declined because they don't have the correct account information. This company is incompetent to say the VERY least, and they are corrupt. It is not okay to "guess" a customer's credit card information, ever, and they should be responding to customer complaint and inquiries in a much faster manner. I have literally been on hold the entire time it has taken me to write this review, and I have not spoken to one single real life person. It is amazing to me that the state of Utah allows them to continue business with as many complaints and bad reviews as they get.

Britnee handled our VASA cancellation promptly and without any issues.

Very easy to work with! Needed some help with a billing issue and they helped me get it fixed very quickly. Very friendly can agents!

they kept billing me on a wrong card and i ended up paying late fee 3 times in a row. i absolutely hate their billing.

I did a Chat with Maddy 01/14/2020 to update my personal information and she was very helpful and quick.

Wayne one of the employees there was extremely helpful and outstanding. He helped me out and actually talked to me which was incredible because usually when I have talked to service reps it s plain jane ,but Wayne really showed customer service and so much more ! Once again thank you good sir!

nothing but the best, fast and convenience service. thank you

Very easy to work with. Professional and courteous.

I accidentally signed up for two separate accounts, but Sophia was awesome and was able to help me get them consolidated so everything runs smoothly! Great option to have chat for people like me who get phone anxiety.

They're vultures. They'll happily take your money but as soon as you need customer service, they give you a run around and won't help.

Shannon I. did an excellent job handling our account when we had to move for military orders. Highly recommended!

- Chad

Maddy was very knowledgeable about the VASA system and was able to answer my question quickly. I would highly recommend Paramount Acceptance and VASA gyms!

Thank you for your help Rachel. You were courteous, kind and very helpful. Thank you for your assistance today.

Outstanding Customer Service! Whitney was an absolute delight in getting things taken care of for me!

Maddie was honestly the nicest rep there! She solve my problem without sending to call other reps. I was unhappy with an issue that happened at my Vasa and she was able to solve it. Happy costumer

Customer Service Rep, Feliza Martineau, was very professional and knowledgeable in resolving my issue of an unknown owed debt. Even though our interactions were through emails only, it was excellent customer service at best. I appreciate you Feliza for taking the time to go back and forth with me. Thanks again and keep up the good work.

FOLLOW UP to below:

After reading this review another customer service rep called and rectified the situation, like any good business should. I was credited the amount and they made it whole again. Restored my faith in people doing the right thing. I changed my rating to 4 stars from the initial 1 star I gave.

Horrible customer service. Money grubbers. Been a member for 15 years, had a credit card stolen and had to change payment plans, just happened to be one day late and got charged 25 bucks. When did they legalize money laundering?

Work with them through my gym. Shannon is my CS rep and she has been very helpful and timely!

Steve was very courteous and helpful. I was frustrated with the fact that when I would call, on more than one occasion that no one is available and when I left a message for a call back, I didn't receive one.

Wow. Robert is a genuine badass. I just found out that I had been getting charged an additional $33/ month for nearly 4 years - (Literally over $1,450) because someone had screwed something up at one of the stores. He was BEYOND helpful, resolved ALL of my issues and issued a refund for me.

If you need any help with any issues that this company is in charge of- contact them and ask for Robert. Best customer service I ve had in a long time, extremely kind and patient with my (sour) feel. He was great.

Complete garbage. I don't even have to explain why they are so bad, just read the 100 + comments and complaints on their website. Everytime we called they told us something different each time. In the end we got screwed over because they had already told us wrong 2 previous times. And the company they are billing for is no different (World Gym). Utter waste of my time and loss of quite a bit of money.

Shannon I was amazing and truly helped me iut! Thank you!

I called in with a concern and I felt that I was listened to and it made me feel better.

Customer service was great, I was behind on my payments for a couple months and got a million calls from them but once I finally called back they were really nice and understood, waived some fees for me and took care of everything I needed.

Needed help with my kid's membership. Online chat took care of everything I needed quickly and painlessly.

Steve was great. He helped me fix a payment issue.

I had an excellent experience with the staff at Vasa Fitness. I truly appreciate working with them in closing my accounts. They were kind and very efficient.

Rachel! You did a fantastic job helping me last Friday! Your were so polite and professional and had a fantastic attitude. I almost didn't know what to do when you picked up the phone and greeted me so kindly, it made me completely forget about the long hold that I was on. Thank you!

Whitney did an amazing job taking care of me and fixing my problem. Very easy to work with.

Feliza Martineau ,Online Customer Support Team was very helpful resolving the question that I had. She was very professional and helpful. All of the Customer support team members that I had contact with were always professional and helpful.

The customer service representative was courteous and answered my questions I had about my gym membership account.

Nancy was incredibly helpful and kind. I appreciated her understanding and patience while she helped me over the phone!

Bonnie was very helpful when I needed to cancel a membership.

Coltyn was awesome and extremely helpful on the phone. I haven't ever had such great customer service over the phone because I always felt like they were not being very helpful and just didn't want to be on a call but I hung up with confidence that my issues were resolved and was asked about anything else I needed as well. It is people like this that make customer service great to work with when it is needed.

I love Vasa Gym. I wish there were more locations everywhere. When I lived in NM, it was impossible to find a gym that had everything that Vasa had for a great price. The Vasa members are so kind and caring.

She got back to me very fast and put a freeze on my Vasa account. Great job!

Drew was very helpful and very patient. He made sure I had all of my questions answered.

Great service, Bonnie took care of my cancellation quickly and with no fuss. Very helpful.

The people at Paramount are friendly & very easy to work with.

Due to an oversight upon original billing information, I called to resolve the issue and spoke with a representative named Steven who readily ascertained and fixed the issue right away. Thank you Steven and staff at Paramount for your dedication.

Chris was kind, helped solve the problem, and was very thorough in his explanations.

After trying all weekend, Shannon I. was able to fix my problem, more quickly than I expected. Very fast and efficient service!

I'm giving paramount itself a 2. But brinley gets 5 stars. She helped me when all her other coworkers wouldn't. Thanks Brinley!

Bonnie was quick to respond through email and very accommodating. Great service!

I was having the worst experience with talking for hours with a couple of your supervisors which were of no help whatsoever. Finally I was transferred to Beau (Bo) who was very nice and solved my problem within minutes by approaching it with logic, as opposed to the others i talked to who were repeating the same bullsh. If you want good customer service just ask at the beginning to be transferred to Beau and save yourself some time and frustration.

Signed for a six month contract and they wouldn t let me out for over 10. Called and allied and. Allied and you get put onto hold for hours and you can leave you name for them to call back but they don t. However once finally on the phone A lady named Liz done a great job of working with me. Make sure you read fine print

Doris was the best person to work with! She listened to my concerns and worked to be able to get me an answer! She over delivered!!

I have been trying to close a VASA account that should never have been transferred from 24 Hour Fitness. After having the 24 Hour Fitness account for 1 yr it was closed & confirmed by 24 Hour May 4, 2020. VASA sent an email the end of June welcoming me as a member. I replied immediately to the email that I was not a member & provided documentation. There was no reply to multiple emails. I tried calling but did not have 90+ minutes to sit on the phone holding for Paramount Acceptance. Early July $31.09 was deducted from my checking account for monthly dues! July 6th I tried calling Paramount Acceptance again and was able to speak with Doris. She was very helpful & canceled the VASA account but could not refund the dues. She explained she had not seen this situation before but would get it resolved. Friday I was contacted by Dawn who now wants more documents. I referred her to Doris.

I just want my money back and this nightmare to end.

If I had ever considered joining VASA this experience has changed my mind.

Highly recommend paramount if you have any questions about your account! I had my issue resolved within 10 minutes! Thank you!!

Let s be honest, Vasa and Golds Gym have been notorious for their terrible customer service. This phone call today changed all that. The guy I spoke with down at the corporate office was extremely helpful and understanding. Even offered solutions that I hadn t thought to ask questions about. Just renewed my faith in this company.

Sofia is great and answered all the questions I had also helped with my problems can t ask for much better customer service !//// UPDATE on the situation Sofia actually didn t fix the problem and I ve been getting over charged still since then, I called for the 3rd time originally they said I d be getting a refund from the whole year after a few days I called to see when it would arrive and they said that they had no records of me trying to take care of the matter before this June when I did the month after I signed up originally with one of their former employees that ended up being a scammer sucks to see they played me, thinking of cancelling since my annual fee is coming up next month because the best they could do was a free month

Thank you to Sophia. In recently receiving a membership I looked for some answers. She answered my questions with professionalism and was very friendly. Thank you for your help again!

Sophia was very helpful and knowledgeable over chat.