I need to add guest privileges to my account so I went online to chat with one of the agents to see if I could do it today. She knew exactly what I needed and efficiently took care of it. Thank you Maddy!
I worked with Liz and she was great. She really took care of me (:
ZERO. Terrible. Deceitful. We got ripped off by the auto renewal and by the trainer services. DO NOT DO BUSINESS with GOLD's GYM or PARAMOUNT.
Terrible company! You hide behind the the looping message on the phone and long wait times. If you are trying so hard to improve your customer service, Step up to the Plate! Place your employee's inside the VASA gym. Post the days and hours at each facility that you will be there for direct help. You have more hidden fee's and 30 days written notice for cancellation...BS. I am trying to think what other company takes 30 days to pull the plug on an account? You would not have to worry about people cancelling if you had any customer service. Since you do not have Customer Service you have to make it difficult to cancel and oh yes, less than 6 month account.... ANOTHER Fee!!
Bonnie was great! I had been having issues and she fixed them right away and the communication I had with her was super fast. It was great to have someone listen and actually do what you wanted so the outcome was exactly what I was looking for.
Sophia was able to help me solve my concerns promptly. Friendly, knowledgeable, and efficient. Thanks Sophia!
Parker was so helpful! He was he only one that I had talked to that actually would call me back.
Coltyn Jenkins was great to work with. He answered my question in easy to remember steps, which made the process so much easier. I was able to complete what I neeeded to get done so much faster and the best part was he explained how it could all be done online instead of having to go into a VASA gym which saved me a ton of time.
I wish I could give them 0 of 5 Stars. Very disappointed with the hidden fees. The gym that my membership was associated with got shut down without notification (That was the gym's fault). I called on the day of my last payment and they didn't process it for another 5 days! So of course I get charged for another $20 plus biannual fee of $15 plus $25 cancellation fee that is not clearly stated in the contract. Not all of this is their fault. Technically, all of the charges are correct. So $60 in hidden fees later my suggestion is avoid this company!
I had been trying for several weeks to get in contact with someone at Paramount Acceptance to confirm the cancellation of a Vasa Fitness membership for my wife and I. I would call their toll free number, but after waiting on hold for 15+ minutes, it would hang up or say that I'd receive a call back -- only to begin the long, arduous game of phone tag when I couldn't answer the phone for the callback. Finally, I went to their online chatroom and spoke with Hannah. As a company, I feel they should receive 1 star for their lackluster customer service, but solely because of Hannah does this company get five stars. She made sure I had written confirmation of both cancellations and was a delight to deal with. Paramount, you need to figure something out with your customer service methods in general, but I'll say if you keep hiring people like Hannah, you'll be much better off for it.
The ONLY reason I m leaving this company 3 stars is because of the representative i talked to today, his name was Cole and he was very helpful. I tried to cancel my membership a while ago, they never cancelled it even though they SAID they did, found out from Cole they have been double charging me for OVER A YEAR, not to mention they charged me like $120 last month for no reason. He is the only person that has ever told me this and promised me he would get back to Monday with how much my refund will be because they have been double charging me for so long. Will definitely not be returning to this gym, also this is not the first time that I have heard that this has happened, so just be cautious. As for Cole, give that guy a raise, he deserves it.
The gentleman that helped me was awesome!! And so willing to work with me. Thank you!!
I had an issue with my account and the staff was very helpful when I called to get it solved. Thanks again.
Alex handled my questions and took care of my issues quickly and made sure I was satisfied with the result. Thank you!
DON'T DO IT! STAY AWAY! Surprise fees, Late payments on said fees, cancellation hassles, HORRIBLE CUSTOMER SERVICE! WORST EVER!
Colleen was very helpful over the phone and had some of the best customer service I have experienced in a long time!
I talked to Brinley about cancelling my account. She was very helpful with my request and completed it in a timely manner.
I spoke with bonnie and she was fantastic, have alot of personal problems going on and she helped me make everything right when it came to my problem. Bonnie's the best
The representative that I spoke with was extremely helpful and informative. Again thank you for the outstanding customer service.
Updating my review. Awful service. I was told by a representative that I would get charged a certain amount and when I checked my bank statement, they had charged my double that plus and overdraft fee from my bank. Beyond upsetting. I dont know why a represntive from the company would promise me something and not deliver.
Horrendous service/customer service!! If you are a company thinking of using Paramount DON'T you will lose customers!! I called asking why they are emailing me saying they are being declined payment and clearly it shows on my bank statement that they DID take the money out and the rep said " I don't know what to tell you" She said I would have to request the gym NOT take my fee's out automatically and I would have to go to the gym each month personally and pay them. For a company that is supposed to be a convenience for the gym they aren't making it easy for the customer!! AND they charged me and extra $40 for something that is going wrong on THEIR end. Oh, did I mention this is about the 3rd incident I've had to deal with them? Totally unprofessional
excellent customer service from Bonnie. She was efficient and very helpful and most importantly, just plain nice! it was a pleasure working with her.
I had an issue with a payment for Vasa membership and Alyssa waived the fee for me and was able to process my payment correctly. Thank you for taking the time to resolve my issue!
Great Agent by the name of Bonnie went above and beyond!!!
Tommy was a ton of help!! very polite and patient. He resolved by issue quickly. Thank you!
I was disconnected during the call and was surprised the Customer Service Representative called me back. That never happens with any company, so it was really refreshing not having to call back, go through all the prompts and repeat my story to a new rep. Thank you ED!
Feedback was instantaneous. Shannon was expeditious about sending me information regarding my gym membership.
Shannon was helpful and friendly. Some of the best online chat I have experienced to date
I have to admit, when I first read the reviews about this company I was dreading making the call that I needed to make to them yesterday. I had a credit card that was compromised and subsequently had to have my card number changed. I didn't realize I hadn't updated it with Paramount (I am a Vasa Gym member) and subsequently was charged three late fees. I called and spoke with Bernice and I have to say I was so thrilled with the level of customer service I received. We did a three-way call with my credit card company who confirmed that my card had fraudulent charges on it and that the number was changed. Bernice remove all three late fees with not another word or argument which I was very pleased about. She told me they were trying very hard to improve their customer service and I have to say I applaud them for their efforts. It's one thing to get a lot of negative feedback through various social media outlets but to actually take that feedback and do something about it is a really great thing for a company to do for itself and its customers. Thank you Paramount for a very positive experience!
Everyone that I dealt with was courteous and professional and things done in a timely manner. VERY PLEASED
Fast very good communication over emails.
Very satisfied
I ran into unfortunate circumstances and had to cancel my Vasa Membership, and Tanner at Paramount Acceptance was super helpful, and got me taken care of with no hassle! Definitely worth a 5 star review (and I do customer service myself, so I know a good representative when I deal with one!)
Very understanding and helpful with billing issues. Great resolution!
Paramount Acceptance performed unauthorized withdrawals from my bank account for several years.
Ivy helped me out so much with some problems i had with the billing end of my membership with VASA. She was very helpful and we resolved the issues I had quickly! She did an awesome job!
thank you!!
Every interaction we have had with Paramount has been exceptional. We recently canceled our membership and like the fact that there are no questions asked or pushing to maintain a membership.
Little bit of a wait time for support chat but the person I spoke with was helpful.
Sorry easy to work with and the people were really friendly and professional. I was able to correct an issue without feeling like I was creating another problem.
They charged me a month ahead of time for their yearly dues so they can buy more equipment, which they don't. I asked for a refund on it and to charge me the correct amount. They said sorry you should have canceled 30 days before, that would have given me only 5 days to decide if I wanted to stay.
These people are crooks.
The customer service guy I worked with was very helpful, waived my fee and made me feel like a cusontwr instead of just a number ...
You did a great job helping me resolve my issue. Thank you!
I am very pleased with the customer service I received today. I dealt with a person named Alex; she was
polite and very professional. She handled my request immediately and clarified some information on my membership contract.
Keep up the great work Alex, you make it enjoyable for VASA fitness customers.
Gloria Mestas
Denver, Colorado
Vasa is a really nice gym! Very clean and the staff is super friendly! Great equipment too. The customer service at the corporate level is also amazing!
Nancy, who is a representative at the corporate office center with Paramount Associates, worked with me yesterday to resolve an issue and answer a couple of questions. She was extremely knowledgeable and very friendly. It was refreshing to be treated so nice and have all of my questions answered. Nancy showed how Vasa, together with Paramount, really puts their members first. More companies should provide excellent service at every level like Vasa and Paramount do!
Pretty good, worked with me when I couldn t afford a certain fee. Wish I could just get my membership through my gym and not a third party though.
Some say that they're in trouble with this place and so they don't like it but I say that if you pay your bill on time like you're supposed to and you actually make use of your account then you wouldn't have an issue so I rate this a a five-star as for me I've been able to meet my goal so far with my personal trainer and I will continue to do so and I haven't felt this great in years
Took over a month to get back to me but when did they they were nice and refunded my account for the discrepancy. So that was good.
I was pleased that they understood that this was just an oversight and not a flagrant attempt to not pay my bill. They took care of the charges for me and got my account updated quickly and without any hassle
I am sending a review regarding one of your employees named Parker. He was very kind, respectful, knowledgeable in the manner he helped with the issue I had. You should have more employees like Parker. Thank you Elaine
There was a misunderstanding on my part but they still helped me out anyway. Such a pleasant experience and I am so happy with them.
The customer service rep, Bonnie, was extremely helpful and responded quickly to my questions!!
Doris was awesome!! She did a great job of helping me!
Can I give zero stars? These people are idiots. I updated Vasa with my new card but these guys charged me a late fee. Called spoked they have no record of me changing it, so there is no way they can wave the late fee. They want Bank of America to send them a letter stating that they (B of A) is at fault. Worst company I have dealt with this year. Avoid if possible.
Always super helpful and outstanding service. Thanks for all your help!
The service took awhile to get a hold of but the process afterwards was smooth and quickly taken care of
Sophia was friendly and quickly resolved my problems
Great and fast service!!!! Very attentive and nice!!!!
Bonnie was so great in helping me get everything taken care of!
I was accidentally billed a double charge, and when I reached out, Whitney responded so quickly! She immediately found the error and reimbursed me. She was easy to work with, and incredibly helpful! I love when you find a business these days who actually makes customer service a priority.
My credit card was stolen and I had to call Paramount Acceptance to give them a new card for my payments. They were very helpful and fixed my problem immediately. Easy to work with !
This place is one of the gateways to hell. If you ever have to deal with this place, may you survive with some portion of your humanity left. They have no ethics or decency there, and if you try to maintain those qualities while interacting in any way with them, they will take advantage of you and try to do it with a smile. Stay far far away.
I'm leaving only one star here for a very specific reason. Paramount Acceptance / Vasa Fitness make it incredibly difficult to cancel a membership. Literally took me a month and a half to finally get hold of someone. They actually finally answered the phone. Why a person can't just go on the app and cancel is beyond me. I was told I could do just that but I could never get that to work either. After putting all of the information in that was required I would always get an error message that they couldn't find my membership. Very frustrating experience. Not to mention its a "month to month" membership yet you have to stay on for 6 months before you can cancel? I will say the person I talked with yesterday was great. Very professional and helped me get some what I needed to get done. She gets 5 stars... Paramount... Still just one.
My wallet was stolen along with the card on file that is to be billed for my VASA membership monthly. Drew was great and was able to change the card info to a new card and waived the additional fee for me after talking with his manager. Thanks for making this process easier for me & not making me jump through hoops to get that waived. Every dollar counts.
Rachel was great to talk with. She was able to solve my issues
The agent was willing to work with me and waive my declined fee. She was professional and helpful!
not a very honest company at all. It s more than a little frustrating to have any dealings with them. They re nothing but scam artists. They can t seem to figure out how to be organized and keep making an attempt to charge me for an account that isn t actually mine. It really says a lot about their integrity that they would make attempts to scam people out of money like this. Really horrible way to do business.
I'm only giving 5 stars because of the one representative that was able to assist me and tell me what was wrong with my payment being declined. Connor was an excellent rep. You have any problems just ask for Conner. He has sense and will help you with any issue you have !
Too busy to answer the phone. The are always backed up with phone calls. Never call you back. Email is worthless. Good luck.. Their phone message says available until 6PM which is totally false.
The wait time was a bit long to talk to an agent, but once I was on the phone I did not feel like I was given any hassle or run-around. They dealt with me and my problem head on, and found a solution quickly. Manager seemed happy to help.
Carrie helped me as well as she was able (and she was great to work with). Only 4 stars overall since company policy wouldn't allow her to fix the entire mistake.
Liz was so nice in the phone ! She went out of her way to accommodate me. Excellent customer service.
Horrible customer service. Total scam looking to charge an arm and leg for "fees".
Paramount has quality customer service and they care about what you have to say.
Whitney provides easy and excellent service when needing help with a payment date switch! Thank you!
I signed up for a month-to-month, but they changed it to a yearly contract. It is impossible to talk to anyone at this company to correct this problem.
Brittnee was so sweet and helped me out a bunch with canceling my membership to VASAFitness!
TOMMY WAS AMAZING.. He was super helpful. He went above and beyond to take care of me!
I first called in after a long process that I was getting sent back and forth from the gym to paramount. I spoke with a lady named Salem ? Said she would call me back because there were no supervisors call me back by tomorrow. Already told her no that s the problem tomorrow will be too late and they ll add a late fee.she Was a bit snippy on the issue and hung up. So I called back and Steve answered. Said he needed to call me back supervisors are in a meeting. Within 7minutes he called back resolved the issues plus another account. If it wasn t for Steve we would have taken Business elsewhere. Thank u Steve ur a great asset to their company.
This is a disgusting company, fraudulent charges, impossible to cancel contracts! They apparently get lost in junk mail!
-In addition, they called me a while back stating they removed the fees and everything. Yesterday I received an phone call from Aldous and associates, to collect a debt. Not paying bogus hidden fees or any fees because of horrible data management on their accounts.
Brinley was awesome in assisting in a timely manner! She made what had been a very frustrating process, much better. I appreciate the great customer service and because of her will consider joining VASA again.
I called to cancel my son's gym membership today thinking it was going to be a hassle. I got connected to Nancy and she was from the start extremely nice and professional. Nancy was understanding and very helpful with my situation. My experience today was seriously the best customer service I've had in a while over the phone. Thank you!!
Shannon took care of my request immediately and in a professional manner. Thanks!
The representative I worked with (Valerie, I believe) went out of her way to find a solution for me that was reasonable and courteous.
HORRIBLE EXPERIENCE!!! I called this company to
Figure out why I was being charged now for a membership I haven t had in over 4 years. I called customer service and they put me on hold for 10 Minutes to review my account only to come back and tell me that they can t issue a refund so I asked to speak to a supervisor. The customer service rep laughed at me, kept interrupting me as I was asking questions, and was flat out rude! I had to call back in and speak to a different rep and he said I would have to speak to their supervisor. He sent me to the supervisor and again no answer! This company will continue to take your money regardless of your cancelation request! They have an F rating on the BBB for a number of complaints! They are stealing my money!
Great customer service. Hidden clauses but if you stay more than 6 months it is what they say! Great gym, great people. Friendly, clean, fun. Helped me out with putting my card as reoccurring instead of checking account.
it s took me three emails before i final go someone to respond to me. But once i did the service agent was very helpful.
I just used the chat feature and the person was super friendly and helpful!
NEVER GO TO Vasa Fitness! They use Paramount Acceptance! it is so easy to sign up but almost impossible to cancel! first Vasa Fitness will tell you you wont get charged if you cancel within 6 months (for the $20 month to month plan) but then you try and Paramount Acceptance tells you you will. this happened to me, so I waited to not pay that fee. then I tried to cancel online so I didn't have to pay any more monthly payments... I got charged again! I called and they said they had nothing on file that showed I cancelled!!!!! so I ended up calling to cancel, got hung up on, got told I have to do it online or have to call Vasa corporate. I called Vasa corporate and was told it needs to be done online, so I told them I only want to do it over the phone. the lady was nice enough to do it over the phone. So, now, $87 more than what I was planning on spending my account is "cancelled" but I haven't received any emails like they said I would! They do not take care of there customers only themselves! NEVER GO TO Vasa Fitness!
Reps are always nice! I ve called with account questions in the past and they always resolve and/or answer my questions.
paramountacceptance.com
