Unfortunately at the counters and switchboards they apparently bring people "illiterate". Telephone to privately book the broncostrizione test, I am told that they do it and it costs 90.00. Given that the person on the other side of the phone once greeted did not seem convinced, recall and request for the umpteenth time if they understood what I had to do and the cost, they confirm everything. Today I am going to take the test, I pass by acceptance and I immediately notice that the sheet they left me has the wrong wording, there was written bronchodilator and not bronchoconstrictor. So before you call me the doctor I go back to acceptance and I point out the error, I am told that the wording is indicative I should have told the doctor I should have done. The doctor calls me, and immediately realizes the error and tells me, going against his interests (thank goodness I found at least one honest person), that the test I should have done cost 170 and it was better to try by mutual so I saved myself some money. I do not test and go out, return to acceptance to give the sheet with the written that the test was not performed because it is wrong, I request a receipt / sheet that says I really didn't do it and they also have the courage to attack me despite the error. Well what to say, thank goodness that at least the doctor was a kind and honest person.
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I can only give 5 stars to this hospital! Clean, organized, staff always polite and helpful. Surely his management is keen to make a good impression and he succeeds! I leaned on the Koelliker for every type of exam and visit, for me and my family, I always had a great time.
A very positive experience regarding a 4 year old girl's eye examination. Physicians prepared and suitable for children. Kindness and professionalism at the same time. Fantastic !!
Yesterday I performed a contrast MRI, I had some bureaucratic problems with the referral but the staff were all close to me to quickly resolve the situation. First of all, I thank the technician who first noticed the error, Dr. Duca, Mrs. Katia for acceptance and all her team and finally those who were close to me during the exam. Thank you all for your availability, kindness, humanity and competence.
I notice that my review from 4 months ago has been deleted. I will rewrite it endlessly. In early March my son had an eye examination at the hospital with a woman who cannot be defined as a doctor. I had explained on the phone that he had slammed and had broken a tooth in two vertically. They told me that I should take the 50 euro package including the overview and whatnot. But then we were left that since my son was not even 2 and a half years old we would have evaluated the day of the visit. We arrive and they immediately charge me first. We wait over 20 minutes. I received a doctor who did not want to listen to me but wanted to show that she knew how to behave with children (as if they were all the same) with the result of making him cry more. He makes us lie on the cot. And instead of making it as traumatic as possible, he starts talking on the phone with his son for 10 minutes while forcing us to stay on the bed. After the call finally, as my son was squirming, he tells me to lift his lip. He looked, then touched if the tooth moved and stopped. 50 euros for doing all this. Not only. He tells me to put my son down and leave him there, I didn't understand what he wanted to do. Then seeing that it was just a stance from the lady, I picked up my son in my arms who stretched out his hands and wanted to be calm. He took us to the next room and said: "you no longer brush your child's teeth because he has 4 incisors who suffer from enamel hypoplasia and washing them is useless if not worse. So much the other teeth will also be damaged; we feel the tooth that moves in a week and we will evaluate with the anesthetist whether to remove everything ". To report. To be irradiated from the register of doctors. Well I tell you that after two months, half of the tooth came off on its own. I found another pediatric dental practice in Turin that confirmed the government guidelines that I then had to follow and search for myself during the pandemic. That is, you have to brush your teeth twice a day and there are other treatments that my child can do later when he is older. I got angry that day. I also discussed at their checkout because I felt mocked for the 50 euros given away. I was told that in other structures, however, I would have paid this amount. But it is absolutely not true. I had the right to choose. I paid for 3 seconds and for services not performed. This is a fraud. And I'll never set foot on the koelliker again.
Here hostesses just entered give all the information. Everyone is kind and courteous. If someone queues, after a job justification he no longer queues. I'm ahead with excellent tools. Physiotherapy, ultrasound, ophthalmology, hematology, resonances and more. On the reservations are written the letters to follow to get to the place concerned. Bathrooms always clean and equipped with everything.
Eye examination passed with 40 minutes of delay duration visit 4 minutes this doctor and to be thrown out. Neurological examination idem doctor 30 minutes late on the appointment time, Give better appointments Bad.
On April 21, 2020 I was subjected to R.M. Panic. I warmly thank the doctor who followed me who, recognizing my fear, managed with his reassuring words and with so much humanity to make me take the exam. Magnetic Resonance Antipanic at Koelliker Hospital highly recommended.
Visited today by the doctor BALBONI. 120 euros to be looked at for 15 minutes ... he didn't even see the sheets of my operation on the meniscus ... shameful ... that sucks. I still modify my review on the response of the hospital..It is very true that the value of a doctor is not given by the time of the visit..but one who does not look at the medical record .. is wrong to write the date of my operation after having repeated it 3 times..I ask her to check my leg and she does not..in short she had other things on her mind..At this point I do not discuss the doctor's curriculum, but on her professionalism and respect for the money of those who do not earn as he
After some exams, on Tuesday 11 September I was a guest at the Koelliker clinic in "one day surgery". I can only say wonderful all !! From the organization worthy of the Swiss clinics, to the stretcher-bearers to go and come back from the operating room, friendly and always ready to the nurses: professional, quick and with a lot of patience, to the cleaning staff with less responsibility towards the patients, but always reliable and nice and last but not least because the doctors, from surgeons to anesthetists, their kindness is the order of the day, after their commitment to solve "our" problems, too, always with a smile. Here no one "pulls" it, no one spins, everyone has a kind word and a smile for us that, if we are there, we have something to solve. I felt better and more pampered than at home. I reiterate thanks to all "YOU ARE WONDERFUL". There were so many structures, not changed and I am sure you will be of EXCELLENT example and envy from other places "very little" hospitable!
Good morning I was visited and operated on this hospital! For 3 months between pre and post surgery visits I attended the various departments ... I can only say THANK YOU The various nurses and doctors were: KIND, AVAILABLE, AND VERY PROFESSIONAL! I solved a problem that I had been dragging on for years ... and with excellent results ... A thank you to the head room of the ophthalmology department is to the nurse staff who take blood samples from you, who accompany you to the operating room, and take you back in a wheelchair .. Professional, kind and at the same time nice .. Thanks to the staff booking visits of the 3 eye level, courteous and willing to find solutions with the dates visits A THANK YOU to Dr. .ALFIERI that in post-intervention checks he was available and professional in visiting me and giving answers to my various concerns .. THANKS Dr. RAVEGGI for the visit and the choice of the right gradation of the iol (crystalline) to be implanted And finally a special thanks to the dott. MIRAGLIA who visited me and operated as well as subjected to yag laser capsulotomy surgery .. THANK YOU SO MUCH! This hospital is an example of how healthcare should be in Italy !!! THE PROBLEM OF THE TELEPHONE SERVICE RESERVATIONS EXISTS ... I think it is managed by an external company to save money .. But I think they do it to stay within the costs of the hospital .. WHY to provide services in agreement with the private quality NHS , IT'S NOT EASY TO STAY INSIDE THE COSTS! ! AND SOMEWHERE MUST SAVE MONEY. MIRACLES DO NOT MAKE IT. Sincerely
I performed an MRI with an open-ended contract because I suffer from claustrophobia ... Everything went well just one thing ... I always find personal that seems to bother you in nervously talking about your claustrophobia, that you're anxious ... maybe a kind word said with a smile can do a lot ... humanity !!!
I paid 270 a resonance to the private shoulder and the exam was ruined by an incompetent technician and his pupil and now they tell me that the images are not clear as well as letting me go in the morning make me lose my job and return me in the afternoon because they were wrong ..... I remember that I spent a good 270 and at Koelliker we work incompetent! I have already made several resonances and Tac and I have never found such incompetent technicians who use pupils to practice on patients.
They made me pass all before and after me I was sick and blocked with my neck, I waited from 4 to 9 am half the greenhouse, I had to go home without calling me, I'm Senegalese is my Italian husband he had to get angry
Sono stata per una settimana nel reparto Covid dell'ospedale Koelliker. Mi sono trovata benissimo. Ambiente pulito e sereno. Medici, infermieri O.S.S. competenti, cordiali, disponibilissimi giorno e notte. Non posso che dire un grazie grandissimo a tutti.
This morning my husband was operated on the right hand carpal tunnel. Arrived at 7 for acceptance and at 9.30 already operated and placed in the room. Delightful staff, all kind and smiling, very clean room and bathroom, in short, a marvel. Another great Turin excellence of Italian health too often criticized. Thank you for your skill, availability and sympathy. At one we were already at home. More than this.......!!!! I also did a mammogram here a little over a month ago. Appointment at 10, very punctual. At 11 I already took the pet bus back home. Thank you and all very good
Little serious they make you wait by saying call us back and then nn call you back more. for 3 infiltrations from December, having to call for their seriousness, I still have to wait today, their answer I don't know the call! IT'S NORMAL!
I go to work. The sanitary part is better than that for bookings. However very competent and courteous. Excellently maintained, clean and safe. Little parking, unfortunately.
I made a telephone booking for an ophthalmic examination in the health service agreement for my three-year-old grandson waiting times for the response in the norm 4/5 minutes decidedly favorable appointment compared to other interlocutor centers very prepared and precise
recommended by my trusted orthopedist, I reserve two resonances on the same foot (ankle and foot), the human waiting list, not even 20 days with the s.s.n. there is waiting. Courteous staff and technicians. Keep up the good work we need good quality and efficient facilities. thanks and good job.
Went for a blood and urine routine tests. Hygiene, timing, professionalism and price. I could have not asked for more. You can t even dream about these standards in the UK! Very, very well done. Totally worth the cost and pain of the return flight!
Absolutely not competent !! Booked via app I have never been called up! Booked on the phone waiting for hours, with the result that I have closed the communication not only once but 3 times!
Beautiful medical facility, both private and with the S, S, N service, if it were a hospital accessible to all budgets it would be useful, especially the surgical operations that are paid.
We always complain, but things are good here. Efficiency, fairness and lots of common sense. Everything is fine at the bar too. We go willingly. It's a good hospital !!
I went to do an MRI to the knee, I had booked through the internet, an appointment with the mutual, after 15 days. We arrive well in advance, as required, to allow the processing of the paperwork and to pay. Waiting time just over five minutes. We are addressed, where the exam will be carried out, after a while we are asked to fill in some sheets, and as soon as we are finished, I am called to take the exam. Done in 10 minutes with a new concept machine. Friendly staff, good efficiency.
Today I made a resonance with contrast liquid, I arrived with so much anxiety but thanks to the professional reception I did the serena exam. Thank you very much Sandra great sensitivity and professionalism, Thanks SANDRA, if I had to return, I would like you, very good and patient
I went to this place for a magnetic resonance with contrast to the abdomen, I was very tense because I suffer from panic attacks, but I found some very kind staff that put me at ease. It even passed 15 minutes before the time of booking. I think I will still go to this hospital for any other tests.
OCULISTICA, KOELLIKER, TURIN. Eye examination for a 5-year-old child: acceptance at 10.30 am, end of the visit (after repeated reminders) at 1.15 pm. The doctor was unable even to see the eye well because the child could not keep it open for fatigue, sleep and hunger. Almost 3 hours waiting for a total visit of even 5 minutes. The appointment was set at 11 am to dozens of people. A total lack of respect for adults and children. In no public or private structure, in 43 years, have I ever experienced a disorganization of this level. I will try to inform as many people as possible of this experience, because the company can improve only through conscious choices and not conforming to the inefficiency.
The hospital Koelliker and 'a good treatment center. Smooth operation, skilled and efficient staff, average times for booking exams. In August, the shortest waiting times.
on 3/8/2017 at 3:45 pm I phoned to book an MRI an employee replied laughing and when, suffering from claustrophobia, I asked if the resonance was of the open type I hung up the phone .. .
I leave a little star because the lady of the reception (a certain Francy) room 48 - radiology department on floor -1 does not know how people who come to take exams are welcomed. The lady instead of welcoming ... attacks people and does not give the opportunity to speak. Empathy and kindness equal to zero. I wonder ... given the sad emergency situation in which we live ... the phrase "We smile with our eyes" does not apply to you there? In addition, the appointment times are not respected !!! Instead I leave 5 stars to the doctor who visited my daughter for the sweetness, sympathy and professionalism she has shown. Thanks Doctor Gianpiero Bricarello.
Like all hospital facilities, if you go to pay you have the preferential lanes if you go from a simple citizen with ASL expectations that do not work in this country you lose only time, a lot of time and here this rule as in other structures.
Courtesy and professionalism on the part of everyone: doctors, hostesses, reception staff. The problem is that it is practically impossible to book online in agreement with the SSN.
I accompany my wife to make a private gynecological examination, a doctor arrives late and does not even ask for the hours, saying only ahead. Very bad
Poor booking service .... a call center replied, taking all the data and making a commitment to get back to me within 24 hours ..... I spent this period of time in vain and I telephoned the hospital and spoke to an operator explaining what had happened. He replied to hang up when the call center answers ....... So what is it for?
Specialist visits in really short or even instantaneous times. Friendly and professional staff. For many specialist exams I go to book and get them there. Because many times they are faster than in other places. For those who need to take exams urgently, I highly recommend going to and booking with them. For physiotherapy it is necessary to enter from the Soviet union course. For other visits you must enter in progress galileo ferraris. Absolutely recommended.
I did not know the pain therapy center of the Koelliker Hospital until it was directed to me by an orthopedic doctor, dr. Marmotti. Thanks to him, with pleasant surprise, I greatly appreciated the treatment prescribed to my mother by dr. PANAGIOTAKOS that I highly recommend to those who want to follow a valid analgesic therapy. I would add that in addition to listening to the patient, I find that this doctor is very competent, professional and able to intervene with very valid treatments. Thank you
Well organized booking service. Inside newsagent and bar. Good reception at the entrance with reception desk where the staff is available for information. In some hours difficult parking however with short stop area to accompany patients. Possibility of private visits with a very short wait and visits affiliated with the national service with longer waits.
Analysis Laboratory: For medical urgency I decide to do the urine and urine culture tests privately ... so without obligation ... at a cost of 18 euros. Quickly in the acceptance step they lost themselves for the delivery of the sample so I waited about 40 minutes to deliver a test tube. I had to solicit
I speak for ophthalmology because the department where my children were visited. They are prepared and honestly they seemed the best for the eye care with young children who still cannot read. Unfortunately going with the health service is a utopia, times so exaggerated that they force me to go somewhere else, We are a year of waiting! A place for wealthy or insured, if you don't have 130 x 3, forget to be visited in the necessary time, at this point they work privately and don't make fun of us.
I'm here to make a brain-rmn booked a month ago at 11 am, when they say they can't do it, and at 13 more I find out that the prophylaxis for allergy sufferers if you run the contrast is done but they told me no by phone, luckily I'm already in Cura with cortisone, I will now wait 3 hours for this blessed examination. But I find out that my doctor was wrong to make me demanding they immediately returned my money and very kind the lady in acceptance radiology gave me all the codes for a correct examination.
I called + times to move an appointment for an ophthalmological examination ... but it was always on hold ... afterwards I left my number to be called back and explain my needs ... but I did not receive an answer ... what should I do to go in person? ?? .. mah it seems absurd !!!!!!!
I went with my children aged 3 and 4 on Friday afternoon to undergo an orthoptic visit. Result of the visit: we were sent away after 10 minutes of visit because the children answered a few questions because they were timid (we were there only a few minutes). I understand that it becomes difficult to visit a very shy child but families rely on "pediatric" hospitals for this very reason .. The Dottssa didn't have a minimum of patience, considering that for the two appointments we had about two hours of time with a lot of ticket paid. When the child then started suggesting the figures in a low voice, we were not given another chance. For the 3-year-old girl, on the other hand, she didn't give two minutes of time. If you decide to work in close contact with the children, you need to be patient, so two children won't be dismissed saying "I can't do that!" At least not after a few minutes and without even giving another chance!
First eye examination for a 15-year-old girl, painstakingly booked with the National Health Service. 4 months of waiting for a 5-minute visit, superficial, inaccurate, no explanation, a few words extracted with tongs to a bored-looking doctor. A prescription for myopia lenses. If we had gone directly to a glasses shop we would have had the same result in less time. Too bad that from a first visit we expect a more thorough and accurate assessment.
I had surgery on my hip on 21 February 2019, in the Orthopedic Department I found the staff to be very prepared, kind, human and attentive to every need to provide the necessary assistance. Hospital clean !!! For me it was the first time that I was involved in an operation at the Koelliker and I must thank everyone with all my heart but especially Dr. Canata, a highly trained surgeon with great humanity and his team. Congratulations to all and thank you with great respect to Mr. Canata
I was in this clinic for the first time for blood tests and the story of how it went and how I was treated below. The second and last time was a visit dall'allergologo where even if you have to wait an hour appointment as ASL.Praticamente arrivals and get the ticket for acceptance with 30 people in the queue. Then because of their inability management ask you to arrive before at least 30min so that they can justify their inefficacia.Tutto this without any respect for your time, you have to practically give them 2 hours of time for a visit lasting max 30min. THE TIME OF THE PERSON IS PRECIOUS FOR THIS IT MUST NOT BE FROM ASL TO PAY LESS BUT IT HAS INSURANCE OR PAY TICKETS THAT COST DOUBLE BECAUSE IT WANTS TO EARN TIME AND YOU HAVE A SYSTEM THAT LOWERS YOU AT THE LEVEL OF SERVICE ASL. YOU DO NOT HAVE RESPECT FOR THE TIME OF PEOPLE NO VI MUST GIVE YOUR TIME BECAUSE YOU ARE NOT ABLE TO WORK EFFECTIVELY. WHAT IS THE SENSE OF YOUR SERVICE, WHAT YOU HAVE IN MORE THAN ASL?
Arrival in front of the doctor and the Lady without "Good morning" without anything reproaches me that I arrived half an hour late. I could not believe how dare you allow to berate and demonstrate rudeness. I arrived late because I waited 30min ago Please accettazione.Scocciata "I come" with such a facial expression that in no time I left without making a visit.
RESPECT FOR THE LORDS, RESPECT, PEOPLE ARE NOT ONLY NUMBERS AND EURO !!
1. You should know that the letter with the number who take to the acceptance of the laboratory, then you need to save for exams, why not call you for congome but by number, like cattle :). In all the other hospitals they always called me by my last name. In fact, I wasn't the only one who didn't understand that we had to keep the number.
2. The person to acceptances in the laboratory, very dismissive and with a tone of superiority, before me, turned with little respect for a man that he did not understand their process with the numbers so much so that I have intruded I tried to defend him because I ashamed for how he treated. He comes to me and asks me for urine tests, which no one asked me before and I didn't understand. SHE replies to me: exact quote "BUT THEN ITS ONE THAT DOES NOT UNDERSTAND NOTHING".
Obviously on all the rage I looked for the responsible, because maybe out of 10 people that treats like this 1 something tells me.
The justification of those responsible was: "I assure you that all are fine by us" "They spend a lot of people and it is normal to behave so try to understand" "and strange is a lady who gets along with everyone"
Not only did he not try to calm the waters but with a fake smile and teasing he wished me a very good day just to make things worse. Obviously common sense and intelligence I understand that you can not expect from everyone but this is just ignorance.
Now Sir, in your opinion, in a private hospital of this level and with these prices allow your staff to pose so and more justifying that it is not so, as if I had invented tutto.intanto there are witnesses, but then if you want improving gentlemen in your work is not the right approach to the problem.
People do not go to the hospital for the fun, have their own problems and their stories. It wants to educate people with common sense in addition to sensitivity, working them, because patients are many and you have to love what you do otherwise you end up with bad reviews like this. "So many people spend a day" is not an excuse to pose evil, lacking the respect is downplaying the persona.Non must exist!
I will not set foot in this clinic again, I am amazed how some people can work in hospitals like this. If the hospital is professional enough and in step with the times, it will take action, otherwise I feel sorry for them. I would not recommend for exams sangue.Mal ill-treatment and education.
Exactly on 12/02/2019 at 9.30 am I went to the facility for an ENT examination for my 84-year-old mother, and we were lucky enough to have been assisted by the doctor Giuliana Preti. We thank you publicly for your professionalism but above all for your sensitivity.
impossible to get in touch with them ... neither from the site, neither by phone nor from the app ... the time x to record a message is so short that I did not have time to finish saying my name which ended, so I didn't will never call back! worse than calling a public hospital ....
In the morning 30 minutes of waiting on the phone to change a reservation that tells you people in the queue 1. In the afternoon of the same day another 30 minutes and always she is the first in the queue. Ophthalmology worked until no reservations were moved.
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