Unfortunately at the counters and switchboards the...

Unfortunately at the counters and switchboards they apparently bring people "illiterate". Telephone to privately book the broncostrizione test, I am told that they do it and it costs 90.00. Given that the person on the other side of the phone once greeted did not seem convinced, recall and request for the umpteenth time if they understood what I had to do and the cost, they confirm everything.
Today I am going to take the test, I pass by acceptance and I immediately notice that the sheet they left me has the wrong wording, there was written bronchodilator and not bronchoconstrictor. So before you call me the doctor I go back to acceptance and I point out the error, I am told that the wording is indicative I should have told the doctor I should have done.
The doctor calls me, and immediately realizes the error and tells me, going against his interests (thank goodness I found at least one honest person), that the test I should have done cost 170 and it was better to try by mutual so I saved myself some money. I do not test and go out, return to acceptance to give the sheet with the written that the test was not performed because it is wrong, I request a receipt / sheet that says I really didn't do it and they also have the courage to attack me despite the error.
Well what to say, thank goodness that at least the doctor was a kind and honest person.