Okinus, Inc. Reviews

Jase was extremely helpful. He was knowledgeable and thorough when explaining my account. Great representative!

Jessica was really awesome!!! She helped me a lot with my concerns!!!!

Great company gave me credit when no one else would low monthly payments plans will continue using them for all my home needs thanks

Customer service ( some ) were very nice. The interest fees I believe is to much. Will not be doing this again.

Allison Brown helped me take care of everything I needed to take care of with this loan anything I asked she was on top of it she was very professional and very courteous and very knowledgeable I give her a hundred Starz if everybody that works for this company is like her then you have the perfect staff .

Lashawn in the billing department is amazing and needs a raise!!!

She helped me to what i need... Was to the point and quick...

Jacqueline Lopez saved us, was most concerned with our situation, and took care of us!!! Total Kudos to jackie!!!! Please recognize her for her exemplary performance in the presence of her peers- thank her so much!

The representatives are ALWAYS excellent and Ruben Martinez was a joy to work with today

They are not offering any financial relief or extended payment options even by 14 days for customers. Go to Progressive Leasing before considering an application for credit with this company.

Just finished paying them off. It was pretty decent experience!

Excellent Customer Service! My payments were affordable and they report to the credit bureau to help get your credit score up even higher. I m so glad I chose to do business with Okinus!

Bridget Moore was outstanding in her patience with explaining all of the details, to her manner with customer service. She is definitely a asset to Okinus!

E.M. was and is the only associate that has answered the phone and helped me with ease! She had great customer service and made sure that everything I needed was satisfied and I am greatly appreciated ! I like her as an employee, Okinus as a business

It is the worst credit company. My husband bought 2 mattresses for 730 dollars and we are going to pay almost 1000 interest is ridiculous and they didn't tell my husband all the information when they called him. I had recommended this company to my friends but now I would never recommend them. it's a theft

I spoke with Ms. Tanya Caraway. She welcomed me into the company and helped me every step along the way. Great customer service and professionalism!

I had a great experience with Jessica Shiver today when I called into Okinus she was very patient and explained my next step in my financing process and initial payment concern

Jessica shiver was very helpful and meet all my needs. Thank you Jessica

Good company very nice people who I have talked to it's just if you don't pay off in 30 days the rates are to high that's why I am doing my best to pay off in 30 days

I have enjoyed the friendliness of the staff at this company and the way they ve worked with me! Truly an awesome company!

I had a great experience with Okinus. Every representative I spoke to, including the manager Lori was very professional and kind.

Too much to try to explain in a single review. We used them once before and it was great. This time, was nothing short of nightmarish!!!! I would love for someone to reach out to us and leave us a number to speak with someone who actually cares about customer service and is capable of listening and understanding what would have made our dealings better.

Cecilia Bradley had excellent customer service skills..

Anytime I have ever called in about my account I have always had great customer service.

Do not associate yourself with this business. They do not support their customers through the pandemic.

This place is a rip off if you need furniture that bad you do better using Arron, or waiting until your income tax comes in. If you don't have the cash or a credit card to buy your furniture However, i called them 4 times before they were to debit my account at the end of the month for my monthly payment. I advised them on those 4 phone calls that i needed them to take an old checking account out of the system because my spouse and i were separated and that was no longer a joint account. I also provided them with the new account number they confirmed with me on 4 different times that they had the right account. Guess what they didn't. because of the high monthly payments and the laws in Texas about splitting up assets i had to go to court . They were begged on several different occasion by myself and the BBB to provide me with a letter stating their faults, they also had all the recorded calls never once did they take ownership of the issue they actually turned it around and stated that it was my fault even though they had the calls. I asked them to reimburse me for court cost and fee. I have yet to receive a letter . I was told that i needed to send them my court documents showing i went to court. I mailed this to them 5 different times and also so did the attorney. Each time they claimed they did not receive it though we had signatures for each delivery and i was told that no one work their by the names of the people that signed for the deliveries. the only thing that saved me was that i had the BBB transcripts showing they admitted to the mistake and the court through everything out. Never once have they tried to correct their wrongs. I also asked several times for a payout amount so that i never have to deal with them again each time they refused to give me that . I would think since they messed up my account and cause so much trouble they would agree to a payout amount. Mind you i wasn't asking to pay less even though i deserve to get a cheaper amount because of the money they made me loose. They have never tried to make things right . I rather sit on the floor than to use this company ever again

Alexsia was very friendly and helpful on the phone. It was a nice experience.

Great customer service and great company to use, if you're looking to pay off in 90 days. It would be great if they were to extend their 90 days off, giving you more time to pay off the account without interest. Would use them again for a 90 pay off option.

I called and was assisted by Jessica S. She was nice quick and informative. My experience with okinus has been very pleasant and stress free. Thanks!

Bridget was very professional in explaining to me how the account will work.

I purchased my mattress through Okinus. I needed a short term long to payoff within two to three months. It was an quick and easy process and I received my mattress the same day.
Now when it comes to the payment and payment options, that another story. The guy at the Mattress place enter my member number as my bank information to set my account up on auto draft. So of course my first payment didn't clear the bank and Okinus thought they were going to charge me an NSF fee because of the guy's mistake. A big No No for me. So I set my account up with the correct bank information. I wanted my payments set up to have my account paid off in 3 payments, but they charge $10-11 for each transaction. NOPE. So I thought the rep set up my account for monthly payments and I would just call in the additional payments. NOPE. I received an email a week later saying my account was past due. So I called and spoke with Cecilia Bradley. Ms. Bradley was amazing. She was very friendly and very apologetic for all of my previous experiences. She explained everything to me and fixed my account. I found out the previous Rep did not set my account up on auto draft and thats the reason I received the past due notice.
Overall I wouldn't recommend the company, too many mistakes and seems like no one wants to take accountability for their mistakes besides Cecilia Bradley(which she wasn't the one who made the mistake). If I ever have to call the company for anything, I will definitely be asking for Ms Bradley.
I gave the company two stars: one for same day service and receiving my mattress same day and my second star for Ms Cecilia Bradley's superior customer service.

Everyone has been helpful especially Bridgette who helped me with my emailing information to get my approval.

This is the 2nd time I have used Okinus and I'm very happy to say that it has been a great experience. On the first lease, I didn't have any issues and never needed to speak with an agent. This second time however, I had a situation and was connected with Ms Joan Robinson. Wow. She was fantastic. I work for a major hotel chain and am constantly working with guests. So as someone who knows the up and downs with working with the public, I was floored by her pleasant nature and ability to make decisions quickly. She calmly assisted me while exploring options. Because of her tenacity to check one last option, she has made an instrumental difference in my financial picture. Thank you Joan! You're one of the last true customer service professionals.

I had spoken to several representatives, but I kept getting the wrong information. Finally, I spoke with Martin Lopez. Martin was very knowledgeable and patient. He handled each detail meticulously and even stayed on the phone to be sure the issues were resolved. He was by far the best part of dealing with Okinus.

Great company over all.. they care for their clients!

Awesome on the spot financing! Great customer care, thank you Diana Lopez! You answered all of my questions and made me look forward to using Okinus again in the future! Payoff update: it was super easy, thank you Ruben Martinez! Best customer care reps, great communication, and 90 days same as cash!! We love you Okinus!!

The customer service respresentiative, Tanya Caraway, was very courteous. She answered all my questions and was very sweet. The only thing I don t like are the high interest rates, my $1000 purchase could ve turned into a $2100 purchase if it wasn t for their 90 day pay off plan which is honestly great. Thank you!

I sent a chat to ask about paying off my lease in the 120 window (same as cash). I immediately got a response from Katlin Perales. She was incredibly professional, VERY helpful, and quick to answer every single one of my questions. If you had 100 Stars she most definitely would get every one of them!

Great service especially from Shakedra! Explained everything and was very patient and professional!

Alison was very helpful and super friendly! Great service!!

I greatly appreciated my representative on today, she was caring, patient, and understanding.

Jessica Shivers did an excellent job with my customer service today. Thank you!

I spoke with Jessica S. she was able to assist me with my account. She provided excellent customer service. Thanks

Sure. I called to see about a payment I had questions about & Ms Bradley took my call. She was very pleasant as I was bothered by not being able to make my payment over the phone. She made me realize that I was using the wrong address. She went on to explain & was very professional in her dealings with me. I m glad I spoke with her because she presented me with a scenario that was Great for me! She was cool. As a company, you should be glad and thankful that she is on board! Truly!

600 monthly payments. I say is ridiculous. This company would never deal with again.

I had a very positive phone conversation experience with Maria one of the customer service reps. Every question I had was answered and handled so professionally. Thank you Okinus team for all your help.

I have used Okinus on multiple occasions and always had a great experience. However, my last experience has ended this working relationship. Paying extra to have the option for the early buyout is a loan shark mentality. It is my fault because I did not pay attention to their financing changes, because my using them so often I understood how it works. If you have another option please use it. This company acts just like rent a center. There should not be extra charges because you want to eliminate the excessive cost that come from extending beyond 90 days.

Customer service was extremely helpful and kind. We had to call a couple times and both times Bridget helped us and was great! Thank you!

The staff at Okinus' customer service center are always professional and polite. I worked Bri. Moore today and she was patient and explained to me available options and solutions to an issue we were having. She waited for me to look up the information O have and we compared what we had and found a solution that works for me. I appreciate this company as they have taken a chance on me as I work toward repairing hiccups from my past.

If I were able to give this business zero stars, I WOULD!!! I purchase $7400 worth of furniture in June 2019 and they have failed to report any positive payments to the credit bureaus. I sent them a letter requesting that they fix this (because if I were late or not paying) they would report negatively! Anytime I requested to speak with someone in there accounts department, I was told, "she's not here" or "she's gone for the day". I also plan on reporting this business to the BBB. They are the worst and are I'm sick of getting the run around with them.

Jessica Shivers , was exceptionally impressive. She was a great listener , and was clear on explaining exactly what I needed to know.

Unchecked corporate greed.

A few others have commented down below about making sure you pay off within 90 days OR ELSE. I was under the impression that the interest would increase after 90 days, not a full additional charge that was 3x what the actual initial bill was. Meaning that the way it was explained to me (not sure about the others) was that if the bill was not paid off by 90 days, the interest would jump significantly.

The reality is that if the bill was $1500, despite payments, they tack on on an additional $4500 because they can. So if you borrowed $1500, made payments, but don't pay it off before 90 days, you will have this additional $4500 added on. So I was lied to in regards to this 90 days rule. Someone commented below saying they were $100 off from 90 days and got charged several thousand dollars after that.

I was unable to create an account to view my outstanding balance despite calling them. They just said they were having problems with it and IT is working on it. So I was never able to log onto their site to even see my balance or info during my entire time with them.

I never got any notification by mail or email of my overall balance or this 90 day deadline. I got emails of receipts of how much was paid, but never any remaining balance or 90 day notification. I called them to pay off what I was expecting to be a few hundred dollars left, only to be told I owe them $3800.

I have no problem paying interest, but this is extortion. The owner replying keeps mentioning the Better Business Bureau and their rating with them. The reality is that it is shading dealing and this is a corrupt company.

The lady told me I could pay $1800 which would be viewed as a "settlement" and I could never do business with them again. So in a final sweep, they hit my credit and take another grand from me. I'm not going to pay them any more than I have to.

When I've called, I tried speaking to a manager. No avail, all busy. Lesson learned.

Evil, evil, evil. Buyers beware.

My second time purchasing with this finance company. Really good friendly customer service, I'd recommend them over and over again.

Customer service is great, friendly staff very helpful, they appreciate and value their customers. Thanks, Tamekia you are the best.

Everyone is always nice and friendly very respectful this is my second time coming to them and they have been great

My experience Today was very Professional and Productive!!!

I used Okinus to finance but payoff in 90 days. First, they charge $69.95 for the option to payoff early. Next, you have to call them to let them know you intend to payoff (you cannot do it at the time of purchase). I received a notification in October saying my first payment was 9/23/20, but I had not received the furniture on that date and no payment had been drafted. I called Okinus and they asked ME my furniture delivery date. They then said the payments would start 10/23/20 with a payoff date of 1/23/21. I only received 2 correspondences saying payments would start on 9/23/20, but it was random as though the payments were getting ready to start although they had been drafting already (it was the same original email I received). I did not receive any bills, notification of draft or anything during the 90 days. I called on 1/14/21 to pay the balance and was informed the date of payoff was 1/11/21. I informed the rep the the emails I received said 9/23 as a start date but that i had not received the furniture and she only restated what her notes listed. The rep let me pay off for an amount slightly above what it should have been. I paid it without question because due to the tone of the rep s voice and lack of professionalism, I could tell the conversation was going nowhere fast. I will never use them again.

Well this is my first time using okinus for financing and the representative that assist me with my question and answers today was Miss Cynthia Walden and she was very patient with me. she was polite and very knowledgeable about financing options helping me understand how this process work and what to expect so yeah customer service skills are exceptional thanks again

The customer service experience with Jose was great. He was patient and accurate and responded very quickly.

I have being working with Kim for over a year. I every time i have talk to Kim over the phone or via email,she has always given phenomenal customer service. She goes beyond and above to make sure to accommodate you and make sure to offer you assistance with your account. Unfortunately, my experience with will come to an end soon due to paying off my account. I definitely recommend that you ask for Kimberly Green from Okinus!!!!

Thank you so much Kim!!!

Good afternoon, Rosalynn
it was nice speaking to you today. Thank you for allowing me this opportunity to say I appreciate your willingness to assist me today. Thank you for your patience and your support. Have a great day!

This place was phenomenal during my first lease. However I started a second before the pandemic and this company does not support their customers through the pandemic. This is not a place you want to do business with.

Jessica's customer service was excellent! And vwr helpful!!

This company is a scam. Do not use them. They lie and say that you got products from them. And put it on your credit report. Warning this is a Scam.

Have worked with Okinus a few times now for my furniture leasing and I cannot say enough about how great their customer service has been! If you're trying to build your credit, and want to do 30, 60 and 90 day options - this is the way to go! Bridgette was especially helpful and kind! (:

Jessica was very helpful and had that Customers skills enjoy her work skills in being professional.

Jessica was very professional and friendly. She answered all questions and was patient.

Always a pleasure to do business with this company. I love the early 90 payment options!

My experience was great. Everyone was very fast and friendly.

Lashantea Harris was great and answered all my questions

Esmeralda was patient and kind during our entire exchange. Although, I was frustrated she displayed a professional demeanor throughout our conversation. I appreciated her help in clarifying my account.

Without Okinus I wouldn't have a bed and a dishwasher. They have been fair and courteous. I will do business with them again.

The customer service agent was very friendly, understanding and professional with assisting me with getting my payments back on track for my account

Jessica shiver was very pleasant. Helped me figure out my bill and assisted me with what i needed. Awesome experience

She was very helpful,nice and explained to me what I needed answer about

Jessica did a VERY GOOD JOB!!! She took her time and explained everything to me and was very patient.

Great company fair pricing ms Kimberly Green very polite and helpful.

Had troubles with my first payment due to job change and they were absolutely amazing helping me get set back up and completely understanding . Kimberly Green was who assisted me & i truly appreciate it .

Cecilia was extremely helpful with every question I had and she helped me fix things on my account!! Great customer service goes along way!

Jessica Shiver was very nice and polite. I called a day before and other lady was nice and polite as well. The 1st lady explained my lease. I hate that the people at the furniture store wasn t truthful. I was approved for $3000.00 my purchase came 2578.41 but I would have had to pay back 7000 and something which is why I had to cancel my lease.

Very pleased and great customer service! Ms Tanya Caraway was amazing and so sweet. Very understanding and just very pleased with my experience with this company! Thank yall so much! Look forward to future leases through Okinus

I love this company because it actually posted on my credit and the same as cash in 90 days was awesome with flexible payments if you pay more its even better, and Jessica was very patient and informative. I will be back Thanks -Shequira