I purchased my mattress through Okinus. I needed a...

I purchased my mattress through Okinus. I needed a short term long to payoff within two to three months. It was an quick and easy process and I received my mattress the same day.
Now when it comes to the payment and payment options, that another story. The guy at the Mattress place enter my member number as my bank information to set my account up on auto draft. So of course my first payment didn't clear the bank and Okinus thought they were going to charge me an NSF fee because of the guy's mistake. A big No No for me. So I set my account up with the correct bank information. I wanted my payments set up to have my account paid off in 3 payments, but they charge $10-11 for each transaction. NOPE. So I thought the rep set up my account for monthly payments and I would just call in the additional payments. NOPE. I received an email a week later saying my account was past due. So I called and spoke with Cecilia Bradley. Ms. Bradley was amazing. She was very friendly and very apologetic for all of my previous experiences. She explained everything to me and fixed my account. I found out the previous Rep did not set my account up on auto draft and thats the reason I received the past due notice.
Overall I wouldn't recommend the company, too many mistakes and seems like no one wants to take accountability for their mistakes besides Cecilia Bradley(which she wasn't the one who made the mistake). If I ever have to call the company for anything, I will definitely be asking for Ms Bradley.
I gave the company two stars: one for same day service and receiving my mattress same day and my second star for Ms Cecilia Bradley's superior customer service.