Okinus, Inc. Reviews

So I ve had horrible experiences with most of the Reps at Okinus but Keisha Wingate gave superb customer service. I was confused about how a payment was supposed to go and she delivered the best customer since the 3 years I ve been dealing with them!! Baby didn t get nasty or disrespectful... some of those reps need to be like Keisha and listen to the customer and do what needs to be done to keep customers coming back!!!

An excellent credit company I am very satisfied with Okinus

I've had 3 or 4 accounts opened with Okinus... excellent customer service, great solutions to situations that may arise.. I will continue to do business with them because of their customer first approach..

They are amazing at helping you work out payment plans. I would refer them to anyone. Thanks Okinus for helping me out. Very kind customer service too

Ruben Martinez was very very helpful to me today! Someone had given me a call and I was unable to answer due to being at work and he emailed me. Throughout the email he helped me get everything organized and ready to go! He even was really patient in waiting till I was able to answer the phone and able to adjust my payment method. I really appreciate him being available to help me get everything set up and ready to go in a timely and patient manor, thank you so much Ruben!

I'm a business owner using Okinus, very disappointed with the run around they are giving me. I Have 3 unpaid invoices, nobody to talk to, when they Legal Department , Mr. comes to the phone, all he does is offer me some fake hope with some fake ACH payment. No other choices than to file a report with the BBB and ask my attorney for representation. Hopefully, that will help

I had my account with them for 11 months. They don't report on time. They even removed the account off my credit and it dropped my score down 57 points. I wish I paid them out in Jan when I had the chance. I been getting the run around for months now! Customer service is not that good. Kids crying in the background, phones going in and out! If they not gone report my payments then stop taking my payments out my account. Thanks

this place is a JOKE. They dont tell you up front about making you pay double for what you get from them ,and when you confront them they love to hang up on you so they dont have to deal with you. Trust me they SUCK!

I really enjoyed the fact that i didnt have to call in to speak with someone to take care of what i needed. Thank you Rep and Okinus

The company informed me very thoroughly of my purchase. They are a great company. Thank you Bridgette Moore for your help.

Horrible! I went to pay off my account and suddenly it is not found, but my monthly payments are still coming out? What a load of junk AVOID this company!

The customer service representative, Tanya Caraway, was very professional. Great customer service. This is my second time doing business with Okinus and I will recommend anyone to use them.

After calling over many times all morning and no one seem to understand nor help me out and had me on hold and just kept disconnecting , just wanted to appreciate Cecilia Bradely for taking her time and having much patients to explained everything and was able to help me out on my payment arrangements and dates thank you so much for your great customer service.

Miss Moore was very patient took time to explain very nice customer service

Marteaka Moore Thank You So Much For The Great Customer Service. Tackling Every Question Head On. A Great Representation of Okinus As A Whole!

Tameka so nice and professional ,Help with my problems in a matter of minutes!Very good person

Jessica Shiver provided excellent customer service!!!!

After reading the reviews, I am glad I was denied. The site says No Credit Check 2 Year Financing with 90 Days No Interest ONLY JOB & CHECKING ACCOUNT REQUIRED. I applied and they denied me. Obviously if I have to use this service my credit can't be that good. So, I call Okinus and ask the rep how could I be denied if there were no credit checks because clearly my letter stated I was rejected due to a consumer reporting agency. Guess what ladies and gentlemen? The rep said Okinu states you don't need credit to get approved. Semantics! That let me know they were not on the up & up. Thanks Okinus for saving me a headache. I only needed 90 days but after reading the reviews I will save 2 checks get my furniture & keep it moving...

Spoke to Jessica this morning..as xpected, very professional, upbeat and helpful..you people certainly set a higher bar for customer srv... wish all places were like Okinus
.give Jessica a raise?peace out

Thanks Rosalyn. You were a joy to talk with and you explain everything very well. Thanks for getting everything set up for me and continue to do a terrific job

Alexis was a major help! She was nice courteous and super helpful. She answered all my questions and left me feeling less stressed! Thanks so much!

Great customer service! Always helpful. Thank you to Jackson Wilder for your help!

Alexsa Ferrell was my person of contact and she was a sheer joy from start to finish. She was so helpful

I had one of the best customer service call today from Ms. Bridgette, she was very polite and and helpful. So thanks you for your effort on calling to see how my family and I are enjoying our purchase.

Had a great experience with okinus - customer service reps were courteous. no issues at all.

The Assistant was very courteous and professional. It's the extreme high interest rate I don't like but yet they're like most loan companies who do the same extreme for many . Yesss we need or want help but please lower the interest rate

Jessica was professional, courtesous and willing to help. Excellent customer care. Mia

Tameika Flemming was a great respresentive! She should all good deeds of a Great Customer Service Representative !

Today, I would like to express my thanks to Mr. Jackson for such A-1 service given in assisting me with my payment arrangements on my account! He was very professional, polite, knowledgeable and proficient. Okinus is blessed to have him as an employee. Well done Jackson keep up the good work !

Ms. Jessica Shivers doesn t know she woke me up out of my sleep lol, but she was very nice. She was very helpful for today to help me set up my payment plan to get my bills situated. I enjoyed working with her. People like her is the reason why I love Okinus. It is hard to find employees who actually LIKE to do their job. People like Ms. Shivers is very much appreciated.

Very helpful! Martin Lopez from Okinus helped me so much. Very kind customer service.

Thoughtful, respectful, resourceful, and professional!

Okinus has great and refined service and customer service was most helpful

Jessica was great! She worked fast & helped me understand every question I asked her!

I called Okinus yesterday to discuss my payment. I spoke with LaShon Watkins. She was very pleasant and I really enjoyed conducting business with her. I wish more companies had customer service representatives like her. I know she is an asset to the company. Keep up the good work.

I have always had the best experience with this company. Customer service with this company is AWESOME. Maria Eason was phenomenal! I personally told her that she needed to tell her boss she needed a raise. She laughed she is truly customer service with a smile. She answered all my questions and assisted me very well. Keep up the great job Maria. You're AWESOME! I AM HIGHLY SATISFIED.

Okinus provided EXCELLENT customer service especially Jessica Shiver she helped me with any questions I asked and I was very impressed with her she helped me out a lot.Thank You Jessica and Okinus for everything.

Very Satisfied Customer

Rick Huff

My experience with Kimberly Green has been nothing but pleasant. Her responsiveness and willingness to assist me in whatever I need is above board! Because of Ms. Green I will continue to do business with this company in the future. Thanks Ms. Green!

Giving this company 5 stars because of their customer service. Even when I was frustrated, my fault for not reading all of the agreement, they remained friendly. A few times I had concerns about auto payments but they worked with me. Each representative was very friendly and remained professional. Thank you!

Rosalynn Williams was very professional and assisted me with working thru my contract questions.

Great customer service. Very polite and always handle business properly.

Bridget was GREAT! She explained my contract and how I could overpay without additional fees. She walked me through everything even with me continuing to interrupt.
She was such a professional and I felt like was more than a contract.
Awesome job Bridget!!

I recently purchased a bedroom set through this company and I am very pleased. I did their 90 days same as cash and we had a small hiccup there toward the end of the lease but with the help of my representative (Lashonta Watkins) everything worked out well... she was a great help and very pleasant to speak with... I would definitely return in the future and would also suggest them to others.

My name is Tanya Sherrow, I have had an awesome experience with Okinus and there employees especially Jessica Shiver. I had gotten a bit behind she helped me to get account current and was very courteous and patient. Love this company and will definitely deal with them in the future.

Jessica shiver great help .she is the best .for custumor service

Very easy to work with. We had some personal issues which bumped us off track but they were willing to work with us and were extremely helpful in the process. I spoke with Bridgette on the phone , who was very polite and understanding of our situation and helped us to get everything back on track. Great company and great customer service.

Jessica Shiver assisted me today and was very helpful and kind. She made my call very easy and explained everything to me. The people there have been very nice and helpful to me. I thank you for great customer Service.

This company was great to work with, had some confusion on my end about terms of lease and they rectified all issues within less than two hours. Great customer service, easy to work with, and quick turn around on things. Really nice company and friendly customer service agents that truly go above and beyond to help the customer.
Amelia was truly a pleasure to work with.

This was our second time purchasing from this company and our first experience was good but this one was great!! Our representative was very knowledgeable, always got back to us within an hour or two, and sometimes even faster. Kimberly was so understanding to our circumstances and was always there to help when we needed her. I love this company and would and have recommended them to everyone I know who is looking for quality furniture at a great price. The 90 days same-as-cash is great. This company and its employees are 5 stars for sure!

My interaction with Jessica Shivers was nothing short of amazing. She was awesome, and handled all my need very quickly. Thanks Jessica!

Great Customers !!! Friendly always willing to help Rhonda Arnett

Bridget Moore was very helpful I was I could talk to her everytime I call!!!!

Please do not use this company. This company is nothing but low class scam artist. I opt int the 90 day same as cash option and they only took out the minimum payment. I owed $132.00 and my regular payment is $108.00 SO why in the he** I would not pay the extra $20 something bucks to pay it off. Instead it jumps from $132 to $369. They are very uneducated, rude, they run a pi** poor customer service, and a loan shark scam business. People if you need furniture pay cash or put it on lay away if you have to. But whatever you do, do not take a loan out with okinus. They are horrible! If you do business with these clowns, you will be number 24 on the complaints side of the BBB.

Awesome Customer Service......very easy to get approved......great pay back terms

Ms.Williams made my experience with Okinus pleasant. She was always helpful, very polite and always got back to me in a timely manner. People like her is hard to come by in today s world, I hope she s appreciated and at times rewarded for her performance at work.

Customer service rep. Amelia was great!!! Helped me out tremendously. Im a repeat Customer!

My wife and I are working with Okinus for the third time. We have bought furniture and kitchen appliance. customer service is outstanding. We have had a great experience.

I truly appreciated the outstanding customer service, delivered by Ms. Swengal. Initially when this account was opened the rudeness and misinformation provided to me, left a bad taste in my mouth. However, once my account reached the capable hands of Ms. Swengal, I had been no more issues and nothing less than outstanding customer service and professional, clear and honest communications. She delivered on every aspect of the original contract without any further issues.

Miss Moore was a great help in placeing my order and processing my application , she took the time to walk me through the process step by step
very polite and patient
i now have a new stove on the way and can pay for it monthly
thank you so much Miss Brigget Moore

I had a experience with this company an the representative I talk to was so awesome thank you for everything done today.

A $700 item ended up costing me more than twice the price. Stay away from this company.

Easy approval process. Very friendly and easy to work with staff.

Ami absolutely fantastic and professional! Listen to my needs and did everything in her power to accommodate my request! If I ever need to purchase a large ticket item again - I will definitely use this company. Could not be happier with the way their customer service is.

This is BY FAR the WORST experience I have EVER had with a Furniture FINANCE company... If you have a PIECE of a brain DO NOT DEAL with this company. They ABSOLUTELY REFUSE to work with their consumers. You will waste your time, Your money and your precious life DEALING WITH OKINUS!!! Run and I mean RUN. Do YOURSELF a favor, SAVE YOUR money and PAY CASH!!! Take my WORD for it!!! My 90 days were up and I had recently switched jobs. I BEGGED them to let me pay off the remaining balance at the 90day point and the balance PLUS any fees, penalties or prorated fees to complete my contract the NEXT WEEK... Yes, the following week from the completion of my 90 days date. Not 2weeks and not even the end of the month. THE NEXT WEEK. THESE IDIOTS refused to work with me and I mean REFUSED. She said "we can extend it 3 days but nothing after that." Ok, who asked for three days? I didn't and last week you told me You couldn't do ANYTHING. SO WHY not work with a customer who's OBVIOUSLY trying to work with you. Here I am trying my hardest to work with them and YES THEY really do their customers like this. Life happens to EVERYONE and for a company to STILL have this mindset and operate like this in 2017 is disheartening... I'm begging you DO NOT SIGN YOUR LIFE AWAY WITH OKINUS RUN, put your stuff on Lay a way if you have to... No don't deal here.

Jessica Shiver was very polite and friendly and was a great help today.

Customer friendly helped me to address the issues of concern promptly. Very satisfied with the call.

An Awful company, dont lease or you will regret it. they charge over 100% interest so in other terms for every dollar you borrow, you owe back 2 dollars and some cents. I have to pay over 2,000 dollars for financing 1k.. and they keep taking the money out of my account up to 10 days earlier than the agreed upon billing date which is costing me more moneu in overdraft fees. Scam Artist

Jessica S. was very kind and helpful. She gave me the information I needed and helped me take actions to my account.

She Handled everything I needed in a professional and timely fashion.

Ive been using okinus for years and they are the best place out here to use to purchase the items and furniture you may be looking for. Such a great experience each time

This is my 7th time in 15 years using Okinus for financial aid on furniture. I have ALWAYS had nothing but 10 stars excellent service with Okinus and I have ALWAYS been 100% satisfied with all of the customer service representatives during the times I need them.
I have recommended Okinus to several of my friends and family.
Thank you all!!

Jessica Shiver has great customer service. Thanks for being friendly and understanding, She is very understanding and caring of her customers needs and any other concerns. Thank you Jessica

Ms. Jessica Shiver was a great help very professional

Okinus has been great to deal with.

The first time I used them, I made about a $1200 purchase and paid it off in 3 months. The second time I sued them, it was considerably more. I ended up going past the 90 days same as cash program and unfortunately ended up paying quite a bit more for the furniture. At every step of the way Okinus folks were extremely easy to deal with and friendly.

I have always had impeccable customer service when speaking with any representative.

Jessica was a great help! Will recommend this business in the future.

Mrs. Alison Brown was very helpful in getting the information I needed. Great job!

Had I known before I had any dealings with this so called company I would have Never! Should have stuck with Progressive Leasing.. Okinus is a threat to your credit!!! Bc Okinus information is incorrect I had to suffer the added charges. Scam and a money hussle!!! Thanks Okinus... My first ever negative review and you Deserve it.. Now I will pay this off and put you behind me..

I am very happy with OKINUS because of ms Jessica Shiver , she handled my call quickly and efficiently, she answered all my questions and was very kind. You need more representatives like ms Jessica Shiver. She is amazing !!!

I spoke with the most polite and professional woman named Kimberly! Very attentive and answered all of my questions.

This company should not be operating the way they do.....if you purchase merchandise please read the contract word for word....
be prepared for all the hidden and insane fees that come with their products.....they don't communicate well with their customers about payments you made......also they don't train their customer services representatives how to properly conduct business with their customers!!!!!!!!!!!!!!trust me this company is frustrating as hell to deal with you will pay 4 times the amount that the merch is worth!!!!!

Great experience, thank you ,you guys very helpful, I was in needed.

Cecilia Bradley is the best. She provided excellent customer service and was very helpful at Okinus.
Thank you so much