My boyfriend took his car un to get serviced becau...

My boyfriend took his car un to get serviced because there was a recall. He dropped it off first thing in the morning around 7:30am was promised it would be ready by noon. He then was told it would be ready later in the day. Come 5:30pm he gets a message it will not be ready today. Then he calls to see if he can get a loaner cause he has work tomorrow and people on the phone are not helpful at all keep telling him the manager is gone. Then he finally speaks to someone they simply tell him he needed to apply 2 or 3 weeks ago for a loaner car. How was he suppose to know they wouldn't give him his car back as promised? So now they leave him hanging high and dry and not try to help him out. I find that very unprofessional coming from a dealership with the resources and capacity to help their customers. I'm disappointed and frustrated for him. Don't go there for any repairs.